Priceline.com

Complaint: [redacted] I am rejecting this response because: [redacted] is owned by Priceline [redacted] is located in England, so it would be outside the jurisdiction of Revdex.com, as I understand itBut Priceline is the parent company, so I would like Priceline to resolve this matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this issue is regarding trickery used to pursuade people to open a credit card account with the belief that a purchase is being madeThe credit card account would not have been opened had the website not been designed in a way to mislead customersIt is not typical for there to be a button which reads "buy now", nor for customers to enter credit card information unless a purchase is actually being madeI would not have opened a credit card account nor entered any other credit information without being certain that I was making a purchaseAs such deceptive practices are being used by priceline.com, it should honor the agreed upon purchase price Sincerely, [redacted]

Dear M [redacted] Thank you for contacting us regarding your reservation at the O [redacted] Vacations booked under Trip Numbe [redacted] We are writing to let you know that we received your email in our Executive Offices We understand you are requesting for a refund of your reservation and additional compensation because you advised your room was double booked and was booked for the wrong datesWe reviewed your information and verified that the check in and check out dates booked were the same dates requested prior to purchasePlease note that our ability to change or cancel a reservation would depend on the cancel policy presented and initialed prior to purchaseWe sent you a separate email that shows a copy of your contract page for reviewYour reservation was booked for check in on January 24, and check out on January 25, Your reservation is prepaid and was guaranteed for the dates requested prior to purchaseThe hotel informed us that you arrived on January 12, and made reservations through them as a walk in guest for that nightThe hotel informed us that they charged your credit card for the room and taxThe hotel informed us the reservation purchased through us was a no show and is non refundableAs a one time exception to the cancel policy, a refund request of your total reservation cost in the amount of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis process can take up to daysWe will try to expedite this processOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your accountWe apologize, we will be unable to issue further refunds or compensations We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, Junko Al [redacted] Executive Offices

Dear [redacted] , We wanted to take this time to contact you in regards to your rental car reservation with [redacted] *** booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding our price guarantee We checked your reservation and since it is already post pick up date, we are not able to apply our Best Price GuaranteeWe checked our records and verified that when you contacted us, you were advised by both our Customer Care and Customer Relations agents that we were not able to find the lower rate you saw online Please note that in order to be eligible for our Best Price Guarantee, you need to find the lower rate online for the same exact itinerary you have with usFor your refernce, kindly check the terms and conditions of our Best Price Guarantee by clicking the link below: http://www.priceline.com/landing/best-price-guarantee.htm?jsk=544a200a464a200a20...⇄ We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

size="2">Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued on May 13, Sincerely, [redacted] Priceine.com

Hello Please see the email below that we have sent to our customer ThanksDear Ms***, Thank you for providing the requested information We were able to find your reservation in our system at the [redacted] [redacted] It is understandable that you are unhappy with the location of your confirmed hotel I have researched to find that your confirmed hotel is within the shaded area of the map that we presented on our site for the [redacted] area of [redacted] ***As indicated on the map, the area does not only cover [redacted] , but as well as some neighboring townsWhen you submitted your request, it indicated to us that you agree to stay at any hotel inside the shaded mapFor future reference, you may book through the service that allows you to select a specific hotel if you absolutely need to stay in a certain areaThe benefit of booking through Express Deals is you receive deeper discounts; however, you have to be flexible to the possibility of receiving any hotel within the chosen area I am truly sorry if you felt deceived; however, you had the option to not continue with your request if you did not like the way the area was mappedWhen we found a hotel partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 41.53% off of the hotel's regular rate at the time of bookingOur hotel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Nico T [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence According to the consumer, he called priceline on several occasions and was unable to contact or reach a priceline representative in order to cancel the reservation Please note that priceline customer service is available 24/7, and when a consumer contacts our number and enters his/her trip number, it links the call to his/her request/purchase Our documented case history confirms that no attempts were made to access the consumer’s purchase, trip number [redacted] We are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc Our records indicate that the consumer was advised of the non-refundable terms and conditions of the purchase The consumer may contact the airline directly concerning any claims made by an airline representative Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable and non-changeable terms and conditions of the selected purchase Your airline tickets are non-refundable, non-transferable and non-changeable We appreciate the opportunity to clarifySincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun Jan 00:19:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sat, March 28, Return: Sat, April 4, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $2, Total Trip Cost: (All prices are in US dollars) $2, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Dear [redacted] , Thank you for taking the time to contact us regarding your vacation package reservation at the [redacted] North for Trip Number [redacted] We are writing to let you know that we have received your message in our Executive Offices We understand that you have requested a 3-star hotelHowever, you are confirmed at the [redacted] North, which is a 2-star hotelIn addition, upon arrival at the hotel, the room you received is a handicapped room We have contacted [redacted] , a Front Desk personnel at the [redacted] NorthShe advised yesterday, August 14, 2014, that all you have to do is to approach the front desk and they will move/provide you a different room She also verified that they are still waiting for you at the front desk so that they can assist and provide you a non-handicapped room Please note that the rate you purchased is non-refundableYou have selected the [redacted] North, a star hotel, when you submitted the reservationThe room type that was selected during the booking process, Best Package Rate, will comfortably sleep up to personThis means that the room assignment is not guaranteed until arrival at the hotel and is subject to availability Requests for special needs (including preferences for smoking or non-smoking rooms, bed/room type) should be requested through your confirmed hotel and cannot be guaranteedThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes, the name of the hotel selected, the star rating and the room typeWhen you purchased your reservation you agreed to those termsTherefore, your reservation is non-changeable, non-cancelable and non-refundable We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialed on 2014-08-02:59: [redacted] North Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Check-In: Wed, Aug 13, 2014Check-Out: Sun, Aug 17, 2014Nights: NightsRooms: RoomPersons: Adults Room 1: [redacted] Room Type: Best Package Rate · Freebies: Free breakfast, free internet in room and free parking Flight Details We've Selected a Discount Flight for this PackageYour exact flight times and airline will be shown to you after your purchase is complete Departing Flight Information - Wednesday, Aug 13,

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: Travelocity.com = Star Orbitz.com = Star Expedia.com = Star We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Your company is a jokeWe didn't receive any notice of my sisters changes for graduation until the week AFTER we purchased the ticketsAnd tell me why would we have booked the tickets for the wrong date if we had already knownI will never do business with [redacted] or Priceline ever againYou aren't out to keep your customers happy and have them not miss very important dates with family you are out to rip off and scam everyone you can! I have had several horrible experiences with both companies that I should have known I would be getting ripped off againOh and also there is something you people could have done for us which some one at [redacted] did like these two crap companies said in the first placeSo the fact that you are still sitting here saying you can't help us is a huge red flag that you are all a bunch of scammersI got their tickets changed with NO extra charge from anyone so I hope you are happy knowing you are a liar and a joke as a companyComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted] 3/2/ Complaint Using Priceline’s “Name Your Own Price” tool, I bid for a 2.5-star hotel which their website says is [redacted] similar to [redacted] , and the likeThe bid was accepted by a “ [redacted] ” in [redacted] , which is categorized on Priceline’s website as a star hotel, but it most certainly is not Not only do reviews for the hotel indicate that it is dilapidated and has rude customer service, but it is also located in a very unsafe part of [redacted] Priceline asks bidders to select an area they want the hotel to be in, but the lines are specifically gerrymandered so that each zone contains an unsafe part of the neighborhoodI believe Priceline does this intentionally and then only books travelers at [redacted] in those unsafe wings of the zone, with zero intent of ever booking within the safe area of the zone The fact of the matter is the [redacted] is not a 2.5-star hotel based on worldwide-accepted star ratings and it is also not safe (either by building code or by crime in the immediate vicinity)I called Priceline by phone to request a cancellation since there was clearly a mistake and they had miscategorized the hotelThe agent I got on the phone refused to make any concession other than charging me one night’s stay as a cancellation feeI refused this because it is not my responsibility to pay a cancellation fee when Priceline was negligent and intentionally misrepresented the hotel and the area When I asked to speak to a supervisor, the Priceline agent refused, stating that the supervisors were only in the building to perform administrative tasks for the business and not to take callsWhat type of call center is that, especially at PM when I was calling? Are they just cleaning the desks and balancing the books? No, that’s what accountants and maintenance staff doSupervisors take calls when the agent is unable to resolve the issueThe agent persisted that there was no one else via phone that I could discuss this matter with, which is absurd Thank you for your time and consideration in this matter Desired Resolution I believe that I am due the full amount that Priceline charged me, $(two-hundred thirty eight dollars and eighty cents) because they intentionally and willfully misrepresented this hotel and the entire bidding processThey have purposefully configured their call centers to not accept any complaints when travelers receive [redacted] under the stated star rating in unsafe neighborhoodsPriceline, as a business, has specifically structured themselves to swindle their customers into [redacted] that nobody would want by falsely advertising them as something they are not and then training their call center representatives to not allow them to speak to anyone above them If I am unable to resolve this issue via dispute with [redacted] , I will be pursuing action in court Consumer Business Dialog

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We understand your concern about the price that was confirmed when placing your requestThe price that you named was per night and does not factor in taxes and feesWe provide the total amount that you will be charged on your Contract Page that you reviewed prior to purchasing your reservationWhen your reservation was accepted, we immediately charged your card to lock in the rate and secure your bookingSince your reservation is restricted, it cannot be changed, cancelled or refunded I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Dear [redacted] , face="Calibri"> We contacting you today regarding your [redacted] Airlines ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, a lower airfare was located for your airline ticket purchase and you are requesting a refunded for the price difference We have reviewed this concern and verified that you contacted us more than hours after the reservation was booked In accordance with our price guarantee policy, the terms and conditions state that the customer must contact us by phone within hours of purchase, to file a claimThis information can be found on the Frequently Asked Questions under the "Help" link section of our homepage"We apologize for any inconvenience; however, your reservation no longer qualifies for the Best Price Guarantee We thank you for your patience while this matter was under review Sincerely, Joe A [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that the consumer intended to purchase a reservation in ***, [redacted] and not ***, [redacted] as listed on his initialed contract pageThe consumer selects the desired area, and is provided with a contract page disclosing the selected information, including the area selectedThe consumer is asked to review the contract page disclosing the details of the selected request, including the area selected Please also note, the consumer’s contract page includes the following important I information: The hotel that is booked may, or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request We are sorry that the consumer selected reservation is non-refundable, non-changeable, and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I cancelled the trip on July 28, and was never given a phone number to callThey are not my initials on the contractMs *** died at home, she lived alone so no one took her to a hospital Sincerely, [redacted] ***

I purchased an airline ticket through Priceline.com for $ When I had to change the departure date, they canceled the original ticket and re-booked it for $ However, they never booked the return flight and refuse to do so, saying the trip is complete They claim it wasn't discussed in the call I made to them, but I obviously wouldn't buy a ticket with no return unless I was moving there, which I am not It is just their word against mine and I am left with no recourse except to buy another one-way ticket home

Complaint: [redacted] I am rejecting this response because: The response appears to be a standard corporate form letter sent in reply to complaints In Priceline's advertising, they state, "Priceline.com gives travelers the inside track to the best deals and discounts even at the last minuteWith our negotiating power and deal search technology, Priceline can help you save on airline tickets, cheap hotel rooms, car rentals, vacation packages and cruises." I find this advertising highly misleading, First of all, I did not find anywhere on their site to inquire about corporate discounts, military discounts, [redacted] discounts, [redacted] discounts, etcThen, the letter states these discounts are not subject to the Best Price GuaranteeI do not recall any Best Price Guarantee stated anywhere on the advertising or hotel reservations agenda I usedPerhaps it is located somewhere in the small print which I failed to read But, the best part of the response was for me to contact the executive offices at 1-866-xxx-xxxx if I had any questionsUnfortunately, I was unable to dial 1-866-xxx-xxxxAlso, the local [redacted] operator was unable to dial that number for meI was informed that the number is a United States phone numberPerhaps this number is an internal Priceline number and can only be used by Priceline employees In summary, I found the response unsatisfactoryFortunately, as a retired officer, I am able to absorb any additional costsHowever, there are many enlisted personnel and others less fortunate who depend on these discounts in order to afford their travelAnd, there are companies, like Priceline, who lead them to believe they are getting the best rates possible when, in fact, they are not Therefore, I will be sending notices to the Department of Defense, [redacted] and [redacted] to remind their employees and subscribers to search rates diligently before using Priceline or similar programs in booking hotels, flights, car rentals or cruises Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: .I gave you all the information you requestedPhones numbers of surgeon, doctors and hospitalI understand your policesHowever, a $refund of a $fare is an insult to a regular customer who has a Priceline credit card, in good standingThis is totally wrongPreviously, I have never cancelled a flightI have never purchased flight insuranceWith my past flight history; I have never needed those servicesI asked if those monies could be utilized for a future flightNo cooperation from youI had serious surgery on my spineI cancelled as soon as I received a surgery dateThis is extremely poor handling of a customer who had a good intentionsIf this measly offering is the best you you can do, I will tear up my credit card, contact the local media, and never do business with you againThis is a lose-lose situation for your companyI lose money and the tickets are sold elsewhereVery shabby business practices from a large companyIt is unbelievable that you would treat a customer like this [redacted] Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that this matter refers to a [redacted] .com purchaseThe consumer’s hotel room booking was purchased directly with Booking.comFor any assistance related to Booking.com purchases, please contact [redacted] .com at the following contacts [redacted] CS Operations Manager [redacted] .com Customer Service Center (USA) Inc [redacted] U.SDirect [redacted] Fax: [redacted] Website: [redacted] Sincerely, [redacted] Priceline.com

Dear Ms [redacted] , Thank you for taking the time to contact us regarding the airline ticket reservation for [redacted] with Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you had to cancel the return portion of the ticket and are yet to receive the refund I have forwarded a refund request for the value of the return portion, less the airline imposed cancel feeWe have forwarded a refund request for the amount of CADThis will go through a review processYou will be advised of the outcome of the review within the next business daysOnce the refund has been approved, it will be processed through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request We apologize for any inconvenience and thank you for giving me the opportunity to assist you Sincerely, Berna A [redacted] Executive Offices