Priceline.com

Revdex.com, Inc 0pt"> In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Sincerely, [redacted] Priceline.com

Dear MrHenderson, Thank you for contacting us regarding your reservation with Delta Air Lines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund of the cancellation fee We confirmed the contract page that you initialed on your original request showed a return date of Sat, May 10, When you contacted our customer care department, the representative offered an exception to our non-changeable, non-refundable and non-transferable policies and cancelled your reservation minus a fee of $He explained once you submit a new offer with the correct dates, we would refund the cancellation fee minus a $change fee We are also showing you contacted us on April 19th and had questions about submitting a new offer, and you were advised to review over the email that was sent to you with the directionsWe are sorry if you are unhappy with our policies; however, since your new offer has the same dates as the original offer, we are unable to refund the cancellation fee as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Dear Mr [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive OfficesAs I understand, you are requesting a refund of $or cancel your reservation as you believe that the purchase does not provide you enough savings On our website, we stated that you can "Save up to 40% on your next rental car when you Name Your Own Price." Upon review of your reservation, I found that you actually saved $or 48.50% based on the lowest published rate available at the time of bookingYou would not have received these savings had you booked your reservation through the rental car company or on another websiteHowever, one of the reasons we are able to offer superior savings, is because this reservation comes with more restrictions, including the agreement that it will not be cancelled or changed Prior to submitting your request, we presented you with a Contract Page for review and initialThis contract has the terms and conditions of your reservation, including the Summary of ChargesBy submitting the request, you indicated that you have read, understood and agree to the terms and conditions, as well as, the cost stipulated on the contract We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Date Sent: 6/16/12:00:PM Complaint: [redacted] I am rejecting this response because: I have attached the previous addition from your website containing what a "VALID PASSPORT" is and your recently updated version of what a "VALID PASSPORT" is, if you notice the time stamp at the bottom of the page on scan was a month ago and it contained no information which could have helped prevent this issue however your recent update does contain pertinent information that would have prevented thisI find it interesting this sudden change to your website after I brought this issue to your attentionCoincidence? I think not, from my perspective it appears you recognized the error and then made the necessary changes to put your business in the rightIts a good thing I printed the previous version before you changed it isn't it? I also have included the [redacted] for you to take a look at so you can see what a proper warning should look like, maybe you could change your website AGAIN to look like that and that way you could avoid any confusion whatsoeverImportant reminders at the bottom of the page give clear and necessary information to prevent the issue I experienced with you company which cost me 1,and then I had to repurchase new tickets at a pieceUltimately your lack of important information cost me and a cousin of mine [redacted] had to pay an additional costing our trip a grand total of additional due to your errorI can promise you if this issue is not resolved here future requests will not include a request of 1,Sincerely, [redacted]

This hotel does NOT have any airport shuttle Priceline confirmed this on 12/1/ Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refund because the hotel charged your personal card for your prepaid priceline reservation We have contacted the [redacted] and confirmed you were charged in errorThe hotel has agreed to process a refund to your credit card for $We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur againWe apologize for any inconvenience this has caused, and we would like to issue a partial refund of $as a gesture of goodwill This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Dear [redacted] , We are contacting you today regarding your reservation at the [redacted] Resort And Cabins for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you had some issues during your stay at the hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc We are sorry to hear that your hotel fell short of this expectation during your stayWe contacted the hotel and were advised that they offered to change your room but this was not accepted, they are unable to provide further compensation Also, we understand that you sent us a photo of the hotelWe appreciate your feedback and thank you for bringing this issue to our attentionWe will forward this to our Hotel Team for further review Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline Hotel CouponWhen you are ready to redeem the coupon, please click the link inside of the email and please make sure to review the terms and conditions carefully We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Complaint: [redacted] I am rejecting this response because: Hello, As mentioned in my letter and e-mail records, I requested to dispute this charge on 7/17/because there was an error in the bid placed My maximum bid was intended to be $incl taxes and feesHowever on 7/23/because I needed a hotel room for my travel, and didn't want to go through this big hassle I decided to close this dispute with my credit card company and keep my reservationHowever when I arrived to [redacted] on 8/13/your partner company had cancelled my reservation and I had to look for a hotel room at 11pm after talking to Priceline because they weren't able to provide any solutionAccording to your contract the reservation is guaranteed for arrival on the confirmed check in date No services were provided and your contract agreement was breachedPlease see attachment for filed dispute status-the dispute was closed by me on 7/23/because I decided to keep my reservation no further communication was received from Priceline stating they were cancelling my hotel reservationAs a result it was paid in full and I'm requesting a refund "Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund." Sincerely, [redacted] ***

0in" border="1" cellpadding="0" cellspacing="0" width="100%"> Thu Feb 18, 11:48:AM ET Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that your concern was escalated by one of our Priceline Senior Agents I understand your concern regarding your reservationThe reservation that you purchased is truly restricted which is non cancelable and non refundable This information was provided on the contract page that you reviewed and initialed prior to bookingI contacted the hotel to request for exception; however, the hotel advised that the reservation is truly non refundable as per policyI apologize; however, I will be unable to cancel and refund your reservation We apologize for the inconvenience and thank you for your time Sincerely, Joe A [redacted] Executive Offices Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase This checkout page for trip number [redacted] was submitted on 2016-02-16:59: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, September 3, Check-Out Date: Sunday, September 4, Region Fort Lauderdale, FL City Areas: Ft Lauderdale Beach Area Hollywood Beach Pompano Beach CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer he/she purchased a refundable rental car reservation and therefore requests a full refund for his/her purchase The consumer states: “On Priceline's website, it said that there was a 100% refund when we cancel the car.” Priceline offers a variety travel service options, including our Retail service where consumers have the option to select a cancelable reservation, and no prepayment is required When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions, including the cancel policy, associated with each reservation In this case the consumer selected a Name Your Own Price reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase We are sorry that the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-08-18:23: · · · AUTO · AC Unlimited Mileage Mid-Size Car Pick Up/Drop Off: [redacted] Pick Up Date & Time:Friday, August 15, - 6:PM Drop Off Date & Time:Sunday, August 17, - 6:PM Driver's Name: [redacted] Age: and over Rental Company: Total Charges Days at:$/day Total:$ Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for contacting us regarding your concerns and feedback with your reservation at The [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we have received your concern in our Executive Offices We apologize that you are not happy with your upcoming hotel accommodations, and feel that the [redacted] Hotel is not a star quality propertyWe internally evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe have researched to find your confirmed hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating as well as real traveler’s reviews for your confirmed hotel on our website We do feel that this hotel is properly rated through our systemHowever, if you do find that you experience problems while at this hotel and the front desk is not able to assist, please contact our Customer Service Department for further assistance We apologize that we did not provide the answers you were looking for, and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: I am rejecting this response because: I have stated previously why I do not accept the Hotels responseThe hotel manager has lied to upper management about what happenedI have included proof of what has happened in the form of picturesIf the Hotel refuses to cooperate that is their prerogativeIt has become painfully obvious that this hotel does not care about its customers and is ok with backing up their employees statements even when those statements have been proven with photo evidenceI will simply have to use the powers of online reviews to let further customers know of the shady business practices used by this particular establishmentI will also be using those same reviews to review priceline.com and their shady business dealings Sincerely, Raymond Yarbrough

Complaint: I am rejecting this response because: Your missing the point!!! free internet was listed, but not free internet in roomIt does not say on Priceline that free internet is not free in the room That is my point that you offer "free" but it is not clearly stated what is free...in the room or where? Sincerely, Don Kepferle

Dear MsPrzybylski, Thank you for contacting us regarding your reservation with Travelodge La Porte/ [redacted] City Area for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices I understand from your email and the information documented in your reservation as well as the information presented by the hotel, that you made your reservation for 4/18/at 1:AM on the 18th, which would allow check in at PM on 4/18/You arrived about 4:AM on the 18th and wanted to check inThe hotel was still on the business day of 4/17/ and you were advised that you could not check in without paying an additional fee for what the hotel considers still the business day of 4/17/You indicated that you did not want to do that and contacted pricelineYou requested a refund but also did not want to pay the one night cancellation fee that would have had to have been paidYou then called back after noon on 4/18/and again requested a full refund, but at that time the cancellation policy indicates that after that noon cut off time on the date of check in, no refund will be allowedAt that point the reservation was still available for you to useThe hotel has charged priceline the full amount of the reservation and I am sorry, but no refund can be offered to you Please contact us directly at: 1-866-xxx-xxxx if you have further questionsThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Steve Kozloski Executive Offices Your Reservation Is Confirmed Thank you for your reservationPlease print your hotel receipt and show it at check inFor assistance please visit our customer help area Print your receipt & show at check-in Print Hotel Receipt · Your Name: Katrina Przybylski · Priceline Trip Number: [redacted] Travelodge La Porte/ [redacted] City Area (hotel details) Pine Lake Avenue Laporte, IN ###-###-#### photos Check-In: Fri, Apr 18, - 03:PM Check-Out:Sun, Apr 20, - 11:AM Priceline Trip Number: [redacted] · Hotel Map · Print Hotel Receipt · Email Itinerary · Room 1: Katrina Przybylski Confirmation Number: Room Type: Double Bed Non Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave Hotel Freebies: Free breakfast, free internet in room and free parking Bottom of Form Top of Form change my search pifrom An airport A city A U.Saddress airport city address city state- Choose - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts [redacted] Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming zip code find cars withinmiles miles miles miles drop-off to Same as pickup An airport A city A U.Saddress airport city address city state- Choose - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts [redacted] Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming zip code find cars withinmiles miles miles miles different dropoff location or oneway rental pidate pitime Midnight 12:AM 1:AM 1:AM 2:AM 2:AM 3:AM 3:AM 4:AM 4:AM 5:AM 5:AM 6:AM 6:AM 7:AM 7:AM 8:AM 8:AM PiTime 9:AM 9:AM 10:AM 10:AM 11:AM 11:AM Noon 12:PM 1:PM 1:PM 2:PM 2:PM 3:PM 3:PM 4:PM 4:PM 5:PM 5:PM 6:PM 6:PM 7:PM 7:PM 8:PM 8:PM 9:PM 9:PM 10:PM 10:PM 11:PM 11:PM drop-off date drop-off time Midnight 12:AM 1:AM 1:AM 2:AM 2:AM 3:AM 3:AM 4:AM 4:AM 5:AM 5:AM 6:AM 6:AM 7:AM 7:AM 8:AM 8:AM Drop-Off Time 9:AM 9:AM 10:AM 10:AM 11:AM 11:AM Noon 12:PM 1:PM 1:PM 2:PM 2:PM 3:PM 3:PM 4:PM 4:PM 5:PM 5:PM 6:PM 6:PM 7:PM 7:PM 8:PM 8:PM 9:PM 9:PM 10:PM 10:PM 11:PM 11:PM Bottom of Form Top of Form Add A Rental Car To Your Trip - No Payment Is Due Until PiSave up to 40% All rental car reservations are backed by our Big Deal Guarantee Each winning bid‡ below will be provided by one of the following rental partners: Location: Kalamazoo/Battle Creek Intl Airport (AZO) Pick-Up: Mon, May05, - 12:PM Drop-Off: Wed, May07, - 12:PM $ /day Bottom of Form Rental Car prices are in US dollars Add a Rental Car To Your Trip Now Loading Rental Cars Options Add a Rental Car to Your Trip and Save up to 40% ·Choose from different car types ·Provided by ·Save up to 40% over leading sites Summary of Charges Billing Name: Katrina Przybylski Payment Method: Visa (ending in 3025) Room Cost: (avgper room, per night) $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charged to Card: prices are in U.S dollars $ Top of Form Tell us what you think On a scale of 0-10, how likely is it that you would recommend our website to a friend or colleague? · · · · · · · · · · · Not likely at all Extremely likely Please tell us the main reasons for your rating Submit Thank you for your feedback Bottom of Form Cancel Your Reservation x Please note that this booking has been provided by our subsidiary located in Asia, Agoda.comTo cancel your reservation you'll need to do so for each room separatelyPlease use the links belowYou'll be taken to the Agoda.com site to process your cancellation Room 1: Katrina Przybylski Cancel Room [x] close window Important Information • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: • Free breakfast, free internet in room and free parking • Cancellation Options: Per the cancellation policy below, this reservation is no longer eligible for a refundOur hotel partners are unable to process a refund to your credit card • Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, April 17th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, April 17th and noon on Friday, April 18th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, April 18th) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate • Frequently Asked Questions Customer Service If you have any questions or require further assistance, please visit our Customer Help area You may also contact our Customer Service Department toll-free at ###-###-#### (when calling from United States/Canada), + (when calling from anywhere else) Please have your Priceline Trip number ( [redacted] ) and the phone number you used when you placed your request ( ) ready when you call

Dear Mr [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] for Request Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We provide hotel chain examples for illustration of what you may expect when choosing a star levelHowever, we do indicate that the brands shown are only examples and may not be a part of our programAlso, every hotel is different and not all hotels within a certain chain have the same star level rating We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars [redacted] .com = stars In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments, and compared star ratings assigned by other rating servicesThe hotel you received meets priceline's strict quality standardsWe do feel that this hotel is properly rated through our system and we are truly unable to process any refunds On March 5, 2015, we also received notification that you disputed the transaction with your bankOur system automatically cancelled the reservation once the dispute was initiated as it is an indication that there is no intention to pay the purchaseWe are sorry, however, we are unable to reinstate the reservation once cancelled and we cannot process a refundWe have no information about the chargeback caseYou have to wait for your bank to settle the issue and they will be contacting you of the outcome of your dispute We also sent a separate email that contains a copy of your contract pageThis page displays the terms and conditions that you reviewed prior to purchasing your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

````````````````````````````````````````````````````````````````````````````````...⇄ 0in 0in 0pt;" class="MsoPlainText">Dear Ms***, Thank you for taking the time to contact us the refund of your hotel reservation at the [redacted] Sea-tac for Trip Number [redacted] We are writing to let you know that we have received your concern in our Executive Offices Your refund has been processedA refund for a total of $was issuedHere are the details of the refund: Date Issued Refund Amount June 5, $ June 9, Total Refund Issued $ We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you! Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding a reservation with [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a full refund of the reservation because it was not used due to a credit card issue at pick-upWhen you book the reservation on our website, we presented a Contract Page with information that, "The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit." We reviewed your reservation record with the rental car companyThey advised that the reservation was usedThe vehicle was pickon September 18, at 1:p.mThis was returned on October 1, at 6:p.mWe apologize that we are unable to provide a refund for this used reservationWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The renovations were major as demonstrated in the pictures I sentAdditionally, I did complain at the time of our stayWe even moved rooms (before they informed us that every room had plumbing issues)The hotel is simply lying to youYour customer service has been atrocious -- the hotel would not meet your own star guidelines under circumstances, much less under major renovationPerhaps you should consider listening to your customers, especially when they present you with overwhelming evidence Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because [redacted] is owned by priceline and it even says so in your summary on the Revdex.com websiteI have contacted [redacted] to see what she has to say about my experiencethe first time I contacted this company I got an automated response with a perceny discountThat is not acceptable Sincerely, [redacted]