Priceline.com

*** is the email that made with purchase and *** is the last four digits of the card that was use to make the purchaseI don't have the resveration #

We have identified the consumer’s fax issue and are working with Verizon to have the caller ID information
changed. We apologize
for any inconvenience and expect this matter to be corrected relatively
quickly
Sincerely,
N
Dangelo
Priceline.com

Dear Mr***,
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number ***
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We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you did not intend on
accepting the higher offer and want to cancel your reservation
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $per
dayHowever, we were able to find you the same car for $a day
When you selected the "Book Your Car" button,
you purchased a highly restricted reservationWe are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferablePlease keep in mind, you
saved $USD or 19.09%
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:
I was logged in and their website was having difficultiesIf they review the ip log in address they will see I attempted to make a purchase three timesApparently their networks diconnected, causing me being not logged inAgain, they give the same response and did not even try to remedy the situationI responded to them directly stating that it's not my fault that their servers malfunctioned, regardless I was not surprised to their lacksadasical response
Sincerely,
*** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the Embassy Suites Los Angeles Glendale for Trip Number ***
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We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
your reservation was impacted by a system issue which occurred when you booked
this reservationWe are sending this email to inform you that we came to a
decision to honor the reservation you made for the price paid during the
booking processYour reservation is ready for use
Please call us at *** if you have further
questions
We apologize for any inconvenience this may have brought
you
Sincerely,
Berna A***
Executive Offices

Revdex.com, Inc
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the digit Priceline Request number, as well as the email
address that was provided at the time of purchase
Sincerely,
* ***
Priceline.com

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondencePriceline
offers a variety travel service options, including reservations that permit
cancelationsWhen selecting a reservation, the consumer is provided with the
cancel policy associated with each reservation, prior to purchaseIn this case,
the consumer selected a reservation that provided greater savings and less
flexibility
•
Cancellation Policy: For the room type and
rate that you've selected, you are
not allowed to change or cancel your reservationIf you cancel your room,
you will still be charged for the full reservation amount
We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

Dear Mr***
Thank you for taking the time to contact us regarding the
taxes and fees we charge for a prepaid hotel reservation
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I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
For prepaid hotel reservations, we will charge your
credit card directly in the currency you selectedYou will be informed on our
website whether we are charging you directly or are passing your credit card
information to the hotel to secure your reservationIn connection with
facilitating your hotel transaction when Priceline charges your card, the
charge to your payment method will include a charge for Taxes and Service Fees
This charge includes an estimated or anticipated amount to recover the amount
we pay to the hotel in connection with your reservation for taxes owed by the
hotel including, without limitation, sales and use tax, occupancy tax, room
tax, excise tax, value added tax and/or other similar taxesIn certain
locations, the tax amount may also include government imposed service fees or
other fees not paid directly to the taxing authorities but required by law to
be collected by the hotelThe amount paid to the hotel in connection with your
reservation for taxes may vary from the amount we estimate and include in the
charge to youThe balance of the charge for Taxes and Service Fees is a fee we
retain as part of the compensation for our services and to cover the costs of
your reservation, including, for example, customer service costsThe charge
for Taxes and Fees varies based on a number of factors including, without
limitation, the amount we pay the hotel and the location of the hotel where you
will be staying, and may include profit that we retain
Except as described below, we are not the vendor
collecting and remitting taxes to the applicable taxing authoritiesOur hotel
suppliers, as vendors, include all applicable taxes in the amount billed to us
and we pay over such amounts directly to the vendorsWe are not a co-vendor
associated with the vendor with whom we book or reserve our customer's travel
arrangementsTaxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location
For transactions involving hotels located within certain
jurisdictions, the charge to your debit or credit card for Taxes and Service
Fees includes a payment of tax that we are required to collect and remit to the
jurisdiction for tax owed on amounts we retain as compensation for our
services
Depending on the property you stay at you may also be
charged (i) certain mandatory hotel specific service fees, for example, resort
fees (which typically apply to resort type destinations and, if applicable, may
range from to USD or its equivalent per day), energy surcharges,
newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees
and/or (ii) certain optional incidental fees, for example, parking charges,
minibar charges, phone calls, room service and movie rentals, etcThese
charges, if applicable, will be payable by you to the hotel directly in local
currency at checkoutWhen you check in, a credit card or, in the hotel's
discretion, a debit card will be required to secure these charges and fees that
you may incur during your stayPlease contact the hotel directly as to whether
and which charges or service fees apply
Please note that we are unable to facilitate a rebate of
*** *** *** *** *** ***") for customers booking
Canadian hotel accommodations utilizing our services
Effective January 1, 2011, *** *** *** *** * *** *** *** **
*** * ***per person, per night (maximum of
nights)The law requires that hotels collect this tax directly from guests
upon check-outThe tax amount, subject to change, will vary by hotel depending
upon the star rating assigned by the Italian government, which may vary from
the star rating assigned by priceline.com
In addition, the Travel Insurance for $per nights protect
yourself against unforeseen illness and injuryThe full coverage of the
insurance is presented to customers prior to purchase
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn ***
Executive Offices

Dear Mr***,
Roman">
We are contacting you today regarding your rental car
reservation with *** Corporation for Trip Number ***.
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
found a lower rate for your reservationIn order to claim for Best Price
Guarantee, the lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the same
form of payment and from the same point of sale as your original reservation
when you call usThe lower price must be an exact match to the itinerary
booked on priceline.comFor rental car reservations, it must be with the same
rental car company, car type, rental location, piand drop-off dates and
times
We reviewed the lower rate from ***.com; however, we
are unable to confirm the rental partner prior to purchaseFor this reason, we
are unable to process a refund for the difference
We apologize for the inconvenience and thank you for your
time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
A customer does get to select specific amenities with the "Express Deals" service, that is why it is different from the "Name Your Own Price" optionI specifically chose Express Deals because I wanted to ensure I would not get charged additional fees for internet (along with parking)I specifically selected hotels with "free internet" only, and it says in multiple places "free internet."
The company's response is patently falsePlease see the attached picture of the "Express Deals" page for the same metro area.
Sincerely,
*** ***

Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable
terms and conditions of the purchase
Dear *** ***,
Thank you for taking the time to contact us regarding your airline and rental
car reservation for Trip Number ***
We are writing to let you know that we have received your email in our Executive
OfficesWe understand that you would like to cancel since there was no
intention to book this reservation
We are sorry; however, you have a restricted bookingPrior to submitting your
request, we presented you with a Contract Page for you to review and initial
This contract contains the information that the reservation is restrictedIf
we could make an exception we would; however, the type of reservation you
purchased is non-refundable, non-transferable and non-changeable, as stated on
your Contract PageBy submitting the request, you indicated that have read,
accept and agree to abide by the terms and conditions of the reservation
For your reference, a copy of the contract page has been sent in a separate
e-mailThe contract page disclosed the terms and conditions of your
reservation
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
*** ***
Executive Offices
This contract for request number *** was originally initialled on Thu Aug
09:30:EDT
Your Trip Summary
Airfare Details
Depart:
Fri, August 8,
Return:
Sun, August 10,
Departing Airport:
*** *** ***
*** *** *** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way
Ticket Delivery:
Electronic Tickets
Passengers:
*** ***
*** ***
Aircraft:
Jet aircraft
Rental Car Details
***
*** *** *** *** ** ***
Location:
O'Hare Intl Airport (ORD)
Pick-Up:
Fri, August
Drop-Off:
Sun, August
Total Rental Days: days
Driver: *** ***
Driver's Age at Pickup:
Summary of Charges
Package Subtotal:
$
Govt Taxes,
Airline Fees and Agent Fees:
$
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
These airline
tickets are non-refundable, non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not availableIf you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These special discounted tickets
issued are not eligible for frequent flyer milesPriceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember to bring a valid
government-issued photo ID with you to check-in
•
Only *** *** will be able
to pithe rental car at the counter*** *** will be required to
present a valid driver's license and a valid credit card or debit/check
card or debit/check card in their name with a minimum of $available
credit as a security deposit on the vehicleIf you plan to use a debit
card, you may be required to provide round-trip flight information at the
rental counter
•
Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental carYou should determine if you have insurance coverage prior to
pick-upAdditional insurance can be purchased at the rental counter
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy

*** *** ***
Thank you for taking the time to contact us regarding
your reservation
at the *** *** *** * *** *** News
for
Trip Number
***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you are
requesting a refund of the difference of your reservation
and the low
rate you found another websiteNormally, we can only
apply our Best
Price Guarantee until midnight before the travel dateWe
see that this
the first time you used our service and as a gesture of
goodwill, we
will allow a one-time exception for youI asked our
Accounting
Department to process a refund of $for you, per
your request
The request will go through a review process which normally
takes 10-
daysOnce the refund request process has been completed,
it will be
refunded through our system within one business dayThe
refund will be
processed back to ***l account that was used in booking
the
reservationYou will be receiving email messages from us
with updates
of the refund request
I apologize for any inconvenience and thank you for
allowing me to
assist you with your concern
Sincerely,
Berna A***
Executive Offices

Dear Mr***,
Roman">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
hotel reservation at the *** *** * *** *** booked under Trip
Number *** As we understand,
you state that the hotel's website offers a lower rate as compared to your
reservation with PricelineWe reviewed your concern and verified that the rate
you viewed on the hotel's website is the lowest rate they are offering from the
time/date you checked their website up until the following month
Please note that our Best Price Guarantee can be applied
if you found a lower rate online with the same exact itinerary as your
reservation with usFor a detailed information regarding our Best Price
Guarantee, kindly visit our website's FAQ or click the following link:
***
We also reviewed the hotel's website and it is showing a
higher rate as compared to your reservation with priceline for the same travel
dates and number of roomsOur system also calculated that you saved $or
15.26% by using our website
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because: I did not agree to the cancelation fees the chat agent did not inform me of any fees, priceline app made the mistake why would I want a room a day later? I showed up to the hotel and got a room and I had to pay a cancelation fee? I dont get why Priceline cant give me my refund back its your app that made the mistake and I was not informed of the fee making it your fault for not informing me about the fees and why couldnt you just switch the reservation for the same night what is so hard about that? your customer service is terrible I am not going to accept anything else but a refund!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Date Sent: 9/8/1:15:PM Complaint: *** I am rejecting this response because:
I did not say that the car wasn't newI said that the a/c was broken if you would investigate that you would see that it is indeed broken Sincerely, *** ***

Complaint: ***
I am rejecting this response because Priceline has not sufficiently addressed the issues
The hotel we were incorrectly given by Priceline is located at: *** * *** *** *** ** *** ***
Looking at the regions in the email sent by Priceline, the hotel located at the address above is still *over one hour away from ***, and NOT in the areas we had requested under the listed regions of
City Areas:
Downtown - *** *** *** *** *** ***
*** * *** *** ***
*** * *** *** * *** *** ***
Again, Priceline's poor service is a scam that needs to be resolved for better customer satisfaction and for them to be held accountable for the payment transactionThe hotel generated was no where within the correct boundaries of the map as advertised In fact, the details on the website are misleading as we were booking for "***" city, not a location further south than ***.
The fact that we were still charged $229.37 for a room that was NOT in the correct location and was OVER an hour away from our vacation destination needs to be addressedAs I quickly called Priceline following them generating the incorrect hotel room and they were unwilling to resolve the hotel complaint in a timely manner or give us a fair exchange for their error, I would like a full refund as I paid for a service that was *not correctly given
Sincerely,
*** ***

Dear *** ***,
"">
We are contacting you today regarding your reservation at
the *** *** ** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We apologize that you were
unhappy with your hotel accommodationsWe evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, decor, etc
We are sorry to hear that your hotel fell short of this expectation during your
stay
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
***.com =
***.com =
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline hotel couponWhen you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

HiPlease see the response below that we have sent to our customerThanks
*** *** *** *">
We thank you for taking the time to contact us regarding your reservation at the *** Hotel for Trip Number ***
We are writing to let you know that we received your Revdex.com in our Executive OfficesWe understand that you were confirmed to a different room typeWe appreciate your feedback and documented it for future referenceWe have shared this information to the appropriate people
Please accept our apology for the frustrations that you have encountered with this reservationThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate serviceExceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company
We see in your record that a full refund has been processed for youAs another gesture of goodwill, we came to a decision to provide the refund you an additional USDThis is equivalent to 20% of your total reservation cost
I have forwarded a request to our Accounting Department to process the refundThis will go through a review process which normally takes 10-daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request
Thank you once again, M** *** * for taking the time to notify us of this situationMay you have a wonderful day
Sincerely,
*** ***
Executive Offices

Dear MrJackson,
"">
Thank you for contacting us regarding your reservation at
the *** *** *** booked under Trip Number 1***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a full
refund on your past hotel stay due to the renovations
We reviewed your reservation and confirmed when our
representatives contacted the hotel and spoke with the Front Desk Manager, we
were advised that no concerns were brought to their attention during your stay
The hotel explained that the lobby was under renovations, but the rooms were
not affected by any of itDue to the frustrations with the renovations going
on during your stay, the hotel offered to refund 1/of the 1st night for
compensation, and our representatives issued a partial refund back to your
credit cardWe are sorry if you are unhappy with the compensation offered;
however, we are unable to offer a full refund back to your credit card as
requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I have received my refund for all of my expenses related to this issueThank you so much for your intervention in this issue I really, really, appreciate you and everything you do
Sincerely,
*** ***