Priceline.com

Revdex.com, Inc
We are unable
locate the reservation referenced by the consumer
It appears that the
consumer’s hotel room booking was purchased directly with Choose a Room
Please contact
Choose a Room for assistance
* ***
Priceline.com

We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.
The customer states:
“I went on Priceline.com just to search for a
hotel and browse pricesI was in a hurry and just wanted to lookNext thing I
know, they say I purchased a non-refundable hotel stayWhat the hell is this?
I never even went to the destination, so there was no way for me to stay in the
hotelI used the customer service contact form from the website, but never
received a responseSo now it seems as though I got charged for a room, that I
never intended on staying inI am sick and tired of getting ripped off, when
trying to get a deal, it makes no sense! These businesses are ruining the
travel industry.”
We are sorry that the consumer was unaware of the
accepted status of his requestConsumers are clearly instructed to check the
status of each request by visiting the Check
Your Request section of the priceline websiteDue to possible errors in
email address' or technical problems beyond our control that could delay email,
at no time during the request process do we commit to providing e-mail
confirmation notice to consumers
We are unable to assist the
consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

Complaint: ***
I am rejecting this response because:
The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far.
Sincerely,
***l ***

Revdex.com,
Inc
According to the consumer, priceline
did not disclose the cancel policy of the selected Name Your Own Price
reservation
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms and conditions of the selected purchase
You contacted priceline.com requesting
information about one of your tripsThis link has been provided to you so that
you can view the Contract Page you were presented when you were submitting Trip
Just click on the link, or if that doesn't work, please copy and
paste the entire link into your browser
Thank you for the opportunity
to clarify
Sincerely,
* ***
priceline.com

Dear Mr*** **,
Roman">
We thank you for taking the time to contact us regarding
your
reservation at the *** *** By *** *** for Trip
Number
***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you are
requesting a refund for your reservation due to quality
and star level
concerns for your confirmed hotel
We apologize that you were unhappy with your hotel
reservationWe
evaluate each participating hotel on many different
criteria, including
cleanliness, guest satisfaction, decor, etcWe are sorry
to hear that
your hotel fell short of this expectationWe appreciate
your feedback
and will contact the appropriate people at the hotel to
share your
concerns.
Upon review of this property we have found that this
hotel does meet our expectations
for the star rating selected on our websiteOur
competitors also rate
this hotel as follows:
***.com = star
***.com = star
***.com = star
***.com = star
***.com = star
Per our Quality Experience Guarantee, your hotel has been
star-rated by
priceline according to our rigorous rating systemThis
means that our
hotel staff has researched your hotel, reviewed customer
comments and
compared star ratings assigned by other rating services
We are sorry; however, you have a restricted reservation
Prior to
booking your request, we presented you with a Contract
Page to review
and initialThis contract contains the information that
the reservation
you are about to purchase cannot be cancelled, changed or
transferred
and refunds are not allowedWe do feel that this hotel
is properly
rated through our system and we are unable to offer a
refund of the
reservation
For your reference, a copy of the contract page has been
sent in a
separate emailThe contract page disclosed the terms and
conditions of
your reservation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
We are contacting you today regarding your airline
tickets booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to have business class tickets for your reservation
We have reviewed this concern and verified that your
reservation was booked and paid for coach class ticketsThis information was
provided on the contract page that you reviewed and initialed prior to booking
We apologize; however, we will be unable to change your
reservation to business class tickets
For your reference, we sent a copy of your contract page
on a separate email
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

face="DejaVuSansCondensed">
Dear Mr***,
Thank you for taking the
time to contact us regarding your reservation with *** Rent a Car for Trip Number ***
We are writing to let you
know that we received your Revdex.com concern in our Executive
OfficesWe understand that you intended to book a standard car however, received a reservation for an economy
car. We have reviewed your records and
verified that the reservation confirmed is what was submitted during the
booking processPrior to booking your reservation, we provided you with a
Contract Page to review and initialThis contract allowed you the opportunity
to review the details of your request, including the car type
For your reference, a copy
of the contract page has been sent in a separate emailAside from details of
the request, the contract also has the terms and conditions of your
reservationIncluding the information that the reservatrion cannot be cahnged,
cancelled or refunded
We did see your request to
upgrade your reservation for an additionale fee of $per day plus taxes and
feesWe submitted your request for an upgradeUnfortunately, the request was
not accepted due to unavailabilityYour credit card has not been charged for
the upgrade requestUpgrades are not guaranteedAlthough we provide the
available higher-class car types, and the additional price needed to purchase
those types, they are still subject to availabilityThe number of cars
available usually decreases as time passesIn cases where we are not able to
secure a reservation, the rental car company does not give us a specific reason
as to why your offer was not accepted
We are sorry we did not
provide you the answers you were looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices
Economy $20 USD/day
? x ? x
Bidding on a 3-days rental
? About taxes, fees & rental policies ?
Request Additional Equipment ?
Is the driver age or older?
? Driver name & billing name are the same
***
Economy Chevy
Spark or similar
You will get one of these rental car brands
Rental & billing summary
Price Breakdown
Rental: $USD (X $)
Taxes & Fees: $USD
Total Price : $USD
Pi
Fri Apr 10, @ 1:00pm
*** ** *** *** ***
Drop-off
Mon Apr 13, @ 12:30pm
*** ** *** *** ***
Driver & contact info
Sign in
Tell Us Who's Driving - Must match photo ID
*** ***
Please indicate what the driver will provide for the refundable
deposit required at the rental
counter:
Billing Info
Credit Card
XXXXXXXXXXXXXXXX
Review & Book Sign
in
Yes
Credit Card
The credit card presented at the counter must be in the primary
driver's nameThe amount of credit required depends upon car type, rental
period, and option
items?
Debit Card
The debit card presented at the counter must be in the primary
driver's nameUnited States ?
? ? ?
?
Expiration Date
XXX
Usually found on the back of your card
Send me email deals
Init ial Here t o Accept ? HF
are accepted
PLEASE SCROLL TO READ
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not
usedIf your offer is accepted, we will immediately lock in your
reservation and charge your form of paymentIf your offer is not accepted, you will not be chargedAdditional charges may apply at the counter if you pick up or
drop off the car at a different date, time,
or location than you requested for your reservationYour offer price does not include vehicle liability, collision
or personal accident coverage for your rental
carYou should determine if you have insurance coverage prior
to pick-upThe rental partner will charge the driver at the rental counter
for optional items you add to your
reservation, including any child seats or special requestsOnly the driver will be able to pick up the rental car at the
counter and must present a valid driver's
license in his/her nameAn additional driver can be added at
the counter for a fee payable directly to the
rental car companyThe driver will be required to present a valid credit or debit
card in his/her name for the refundable
security depositThe amount for the refundable security deposit required at the
rental counter depends upon the car
type, rental period, and optional itemsPre-paid cards or cash
will not be accepted for the security
depositIf the driver provides a credit card for the security
deposit, the security deposit will be released
back onto the card once the vehicle is returnedIf the driver
provides a debit card for the security
deposit, proof of round trip airline travel may be required and
any funds used for the deposit cannot be
accessed until after the car is returnedI have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy? ?
Cancel Sign the Contract
Due
Now $USD

Dear Ms***,
"">
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your past rental car reservation
We contacted the rental partner and verified the
reservation went unusedWe are sorry for any inconvenience it may have caused
when the rental partner would not release the vehicle and have cancelled your
reservationPlease allow 3-business days for the refund to be received back
on your account
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Attached is the hospital records indicating that my mother *** *** was admitted to the hospital on 05/- are they crazy - what does that conversation have to do with what happen after the fact. Please send the document to Priceline.
My mother had a medical reason why she did not travel
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I understand that flights can change at a moment notice My problem was that I was not properly notified that there was a changed The emails with change notifications that was auto generated was sent from *** This email was never opened because I did not know this email address nor did I know it was affiliated with priceline.com The first time I had open this email was when I was on the phone with representative from priceline hours before my original departure telling me to look for the date the email was sentBecause of their failure to properly notify me, I had only options:
1) re-book that flight though priceline.com as suggested by your representative
2) re-book that flight through *** Airlines
3) book a hotel for the night with with taxis expenses and with the next day
As you can see, the $would of cover any one of the three options I had and I chose to what was best for me at the momentI can assure you that if I had properly received an email from priceline.com I would of made arrangements a head of time If you want to see the email that was sent to me, I can forwarded it to you any time Please provide me a number/email to reach this person of interest, Zadhy S***
Sincerely,
*** **

Dear MsAkins,
"">
We are contacting you today regarding your reservation at
the ** *** Inn And Suites Savannah Southside for Trip Number 36***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that the
hotel cancelled your reservation because the Priceline credit card was
decliningWe appreciate your business, and we are very sorry that you have
been disappointed with the way this matter was handledIf the hotel contacted
us at that time, we could have provided a better resolution
As a gesture of goodwill, we would like to offer you $
travel voucher valid toward your next prepaid booking with priceline.comThis
compensation is not intended to place a value on your experienceIt is meant
to emphasize our commitment to you as our customer, and encourage you to use
our website for your travel needs
To redeem your voucher, you will need to book a new
prepaid reservation on www.priceline.com
Once your new reservation is accepted, please send us an email at [email protected]
This email should include the following information:
-Original Priceline Trip Number that is associated with
your voucher
-Your new Priceline Trip Number
-The amount from the travel vouchers that you received
for the inconvenience you experienced with our company
We will then issue a refund for $(if your purchase
price is greater than or equal to that amount)This offer is valid for one (1)
year from the date of this e-mail
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Our documented case history confirms that the consumer’s
10ptTimes New Roman"">request
number *** was not accepted for confirmation and the credit
card was not charged
This contract for request
number *** was originally initialled on Fri Jun 11:50:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Tue, June 30,
Return:
Sun, July 5,
Departing Airport:
*** *** *** *** ***
** *** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
Susan Renee Porter
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to abide by Priceline.com's terms and
***
conditions and privacy policy

Dear MrR***
" line-height: 17.1429px; background-">Thank you for taking the time to contact us regarding your hotel reservation at the Hyatt Place *** Airport for Trip Number ***I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this hotel reservation.In order for us to research this further, please send the cab receipt showing the amount you paid to Uber as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn Ha***Executive Offices

Complaint: ***
I am rejecting this response because:
I did read the contract & enter my initials previously during the previous bids, I didn't initial for this oneI couldn't have, my computer stopped working.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I know that I did not enter the price of $ That price was no where in my thought process, so I have no idea where it would have come from...it's not even close to being a typo from the bid I was planning to make, it's not part of my address, phone number, or any other information I would have been entering Additionally, as I mentioned in my initial response, it makes no sense that I would have placed a bid for an amount that was more then I could have booked the same room for through the Express Deal tool....see my attachment I accept that I obviously did not review the information carefully enough as it is very difficult to do on a small cell phone screen As I already explained, I have used the Name Your Own Price tool, numerous times, and thought it was just the same jargon that I typically seeI have spent more then half of my career as a Customer Service Manager Not a single company I have worked with has such a policy as to have no flexibility related to fixing such an issue, whether said issue was cause by the customer or within the company
Regards,
*** ***

Complaint: ***
I am rejecting this response because: first of all, the person's initials on your terms and conditions are not mineMy name is *** *** and my initials are **Therefore, if someone other than myself agreed to terms that resulted in MY credit card being charged, these charges are not validI apologize that the driver did not understand all of the contract information in enough detail to prevent this, but we thought we were dealing with a reputable business which would take some responsibility if there was some confusion in the way the terms were presentedPriceline is using a "fine print" technicality to receive money from consumers without providing the advertised goods and servicesThis is unlawful and extremely bad business practice Online purchases are made with trust that consumers will have some sort of protection from confusing or faulty interfaces on websites, and that we will receive a reasonable amount of leeway in the event that goods or services are not delivered because of circumstances beyond our control
Sincerely,
*** ***

Dear *** ***,
"">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
found a lower rate from *** *** and you would like to get a refund of
your reservationIn order to be eligible for our Best Price Guarantee, the
lower price must be an exact match to the itinerary booked on priceline.com
For airline reservations, it should be for the same airline, flight numbers,
travel dates, airports, number of ticketed passengers, cabin and class of
serviceThis information can be found under the Frequently Asked Questions in the
Help link of our home page
*** ***, we apologize that you experienced poor service
We have noted your feedback and concern so that we can improve service and
avoid this from happening again
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

11.0pt;">
RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was issued for the travel insurance purchase
Sincerely,
* ***
Priceine.com

On Aug31, I searched for a star hotel in Barcelona using PricelineAfter looking at what is available I choose to do name your own priceI bid $75, $and $ but were all declinedAfter changing it to $101, my offer was accepted to Gotico hotelBefore using the name your own price option, I searched the star hotel list that Priceline hasGotico hotel was not on the star listAfter having the offer accepted, I clicked on the link for the hotel and it showed that it sells for $a night and on a second search it showed $a night both on Priceline That was also the case on other websites(I have screenshots as proof for these noted prices)
I choose star rating knowing that criteria for such high rating would include things like:
usually offer a fine-dining restaurant, lounge, and room service with extended hoursService features usually include baggage assistance, concierge service, and valet parkingA conference center with up-to-date technology and full business services are usually offeredPublic spaces and guestrooms are thoughtfully designed and constructed with high-quality materialsGuestrooms generally offer stylish furnishings, high-quality bedding and bath products, and a wide array of amenities- Reference
at: http://www.cerf-resort.com/hotelstarratings.html#sthash.5lt5Ff6O.dpuf
This hotel has NONE of these items listed aboveFrom the review on the Priceline website, a costumer states that the pictures were in a better quality then the realityAlso that there is no room service as well as no restaurants or lounges that are open or availableAlso there are no amenities availableThis is unacceptableLooking at the pictures alone, it is very obvious that the hotel is outdated with old warn out furniture, bedding and décorThis does not come close to a star ratingThere are customer reviews stating that the hotel is worn down and is dirtyThe condition of this hotel is unacceptableAfter the booking, I called Priceline customer service to express my dissatisfactionThe representative had no interest in resolving the dispute and was very rude throughout the callI asked to be transferred to a supervisor who was equally not helpful and condescendingThe more research I did on this hotel, the more I was disappointedI only agreed to purchase a room in a star hotelThis hotel is clearly not star qualityIf this meets Priceline's expectations, they will lose a loyal customer forever

Dear *** *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We have again reviewed your claim for Trip Number ***,
stating that your reservation was not cancelled through the *** option; however,
you spoke with a Priceline Customer
Service representative and the representative cancelled your reservation in
error. We further understand that you are requesting
to cancel the reservation with Trip Number ***
Upon review of our documented case history , we have
verified that although you may have intended to speak with a Customer Service representative
on August 11th your call did not reach a Priceline representativeYour
call remained in the *** system (*** Voice Response system), where the
reservation, for Trip Number ***, was canceledWe really wish that we
could give you the resolution that you are looking for; however, your
reservation is truly non-changeable, non-cancelable and non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices