Priceline.com

I dont have the trip numbers anymoreI can tell you that the flight and rental were booked on 4/21/and cancelled on 4/21/name is *** *** email is ***, and last four of the credit card for the flight were 1181, and the last for the rental were Hope this helps
Complaint:
I am rejecting this response because:
Sincerely,
*** ***

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** * *** * *** ***
for Trip Number ***We are writing to let you know that we have
received your Revdex.com concern in our Executive OfficesWe
understand that you are requesting to cancel this reservationOur records show
that for the room type and rate that you've selected, you are not allowed to
change or cancel your reservationIf you cancel your room, you will still be
charged for the full reservation amount
This information was presented to you prior to purchase
when you were asked to review your reservation, including guaranteed amenities
(such as pool, etc.) and the terms associated with cancellations or changes When you purchased your reservation, you
agreed to those terms Therefore, we are
unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because as the notification point on the contract is placed at the very top of the screen nowhere near the submission buttonIf I am working on a smaller screen I would not be able to view the entire screen with the errored star rating and the submission button at the same timeIf they had been, I would have never submitted the request to purchase
Sincerely,*** ***

Revdex.com,
Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, as
well the summary of charges for the airline ticket purchase
In this case, the consumer selected a reservation
that provided greater savings and less flexibility
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase
Your
airline tickets are non-refundable, non-transferable and non-changeable
I thank you for the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract
for request number *** was originally initialled on Mon Mar 03:36:
EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$10,Travel Accident
Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
We Found a Great Deal for You
While we couldn't find an
airline partner willing to accept your specific request, we do have an airline
that will accept this request if you increase your offer price
This flight option is $cheaper than the lowest published priced flight for a
17% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Friday, April 10,
From:*** *** *** ***
*** **
To:*** *** *** ***
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Tuesday, April 14,
From:*** *** *** ***
*** **
To:*** *** *** ***
*** **
0-Connections
Depart between6am-10pm
Jet Aircraft
*** ***
*** ***
*** *** *** ***
Summary of Charges
Airline Ticket Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets
are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
*** ***
**
I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful bookingClick
here to try your Priceline request again

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RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued
Sincerely,
* ***
Priceine.com

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceThe consumer would like to apply the original
room rate from a previous purchase to a subsequent hotel room purchaseInventory
and room rates are constantly changing and Priceline does not guarantee room
rates from a previous purchase to subsequent hotel room purchasesWe are sorry that we are unable
to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:your web page is deceiving when I setup my reservation it was for two days in about a week I have no idea why your system processed it for the same day and yes I did initial this page and should have taken more time to read it but did not realize what had happened until the charge was just for one day your business is deceitful
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There was nothing in your response about a resolution! You simply highlighted documents and thanked me for bringing this to your attentionI would like a refundI understand the logistics of how Name Your Own Price worksMy biggest complaint was not the parking feeMy biggest complaint was the fact you rated this hotel as a star and it was not in the least a star hotelA for sureBut my complaint is with the type of hotel I received PLUS the fact I paid more for the hotel than their nightly rate for that eveningYour site averaged star *** in that area at per night and so I bid $The hotel I was given, although rated as a star on your site, was a star most other sites AND the price for that evening was $So not only could I have gotten the hotel cheaper by going directly to the site, the room accommodations were not of a star hotelWhich is a complaint I've seen multiple times about your siteI've used *** in the past as well as Priceline for this feature and generally have had good luckNothing to ever complain about, but this time was a complete disappointmentNot to mention my hotel room was so small that I could barely fit my friends suitcase, my overnight bag, and have room to walk.
The bathroom was the same wayI am of average height/weight 5'lbsand when sitting on the toilet to use the facilities my body was squished up against the sinkThe toilet paper was on the same exact side as my squished body, so explain to me how that is stars? Explain to me how I paid for night at a hotel that I had to get off the toilet to get toilet paper and wipe myself because there was sufficient room to do it sitting like star ***? It's not stars at least not the room, or should I say closet, I was givenThe front desk, although polite, was very adimate that Priceline customers are only reserved in one bed rooms, even though they had the availabilityI know your site states that it is up to the *** discretion, however, the hotel had the availability and bed room availableThe hotel purposefully placed us in the "closet" room because we used PricelineHad Priceline rated this hotel at the appropriate 3-star's that it is, I would have never gotten this hotel in the first placeYou can't tell me the *** Hotel is comparable to the *** or the *** *** ***?? Because those are also stars on your siteBut a nice *** search proves more than half of the other sites list the *** as a star hotel, while the others I mentioned are true star ***And even your site has this hotel with under 8.0/from customers who have been there.
I was baited and switched into thinking I was getting a nice star hotel in *** *** and was sold at best a star closetI would like my money refunded
Sincerely,
*** ***

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
We
have verified that the consumer received
confirmation for a property located within the shaded area labeled *** *** We are sorry that the consumer’s selected
reservation is non-refundable and we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***,
We are contacting you today regarding your hotel
reservation at the *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to receive a refund for the reservation due to the quality of the room
that you receivedWe apologize for the inconvenience this may have caused
We contacted the hotel and they advised that they had no
other rooms available during the first night so they asked you to contact the Front Desk office the next morning so that
they can assist with an alternate roomAccording to the hotel, you did not contact
the front desk so they were unable transfer you to another roomThe hotel did
not allow a refund as their records indicate that you were checked in for the
entire stay, and did not notify them
when you checked out
As a goodwill gesture, I submitted a refund request in
the amount of $which is 20% of the total cost of your reservationThe
refund request will be reviewed by our management team and if approved, it may
take 7- business days to be processedI apologize; however, I will be
unable to refund your reservation in full
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

I wanted to change my flight due to a family emergencyFirst, the automated system took minutes to recognize my trip numberI repeatedly typed in the number and the system actually disconnected my call onceThis was minutes of my work day that was wastedOnce I reached a customer service member, they told me that it would be financially better to cancel and rebook a new flight through a different serviceThey were uncaring of my needs or reasonsSo, I asked to speak to a supervisorThey forwarded me to a senior customer service representative who repeated exactly what was said by the other customer service representative and was uncaring about my wasted hour at this pointI asked to speak to an individual above them and she continued to tell me that there was no-one above her and she had no supervisor or bossAfter calling her out on that obvious lie, she put me on hold once more for minutes to speak to her supervisorOnce I spoke to this supervisor, all she could say was "I understand." No help was given and I am now booking an entirely new flight through a different booking companyAn hour and a half of my work day was wasted on unforgiving and unhelpful customer representativesI will happily give my money to a new company

*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at *** *** *** *** *** ***r ***
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the confusionWe take your comments
very seriouslyWe have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and avoid further
confusion
Our records show that the total cost of the reservation,
$362.32, was paid in fullThis was charged upon bookingHowever, you were
also informed that the reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rateThis information was presented to you prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changesWhen you purchased your reservation,
you agreed to those terms
We have contacted *** *** *** and verified that the
$a night fee that you paid directly to them is the resort fee
I hope you find this information helpful
Sincerely,
Jenn Hapdus
Executive Offices

Revdex.com:I received an email from what I believe to be the Executive Office at the *** ***They have graciously refunded me the amount Priceline chargedIt's sad to say that I have been trying to get a refund from Priceline for months and still the refund had to come from *** instead of PricelineI very much appreciate their gesture of goodwill and am satisfied with the response from the ***, not from Priceline HotelsThanks again for the service the Revdex.com provides as you created an avenue for me to settle my differences with the company
Sincerely,
*** ***

Revdex.com:the trip number is *** and email was ***they keep sending me info telling me that I checked a credit card box only and my card was a prepaid credit/debit card it can been run either way as a credit or debt pleas let them know this they are still arguing with me over that fact and I can't get them to understand it was a just not a debit it was a credit debt card

Dear MrPhillips,
"">
Thank you for contacting us regarding your reservation
with United Airlines booked under Trip Number 1***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund of the exchange fees charged to correct the return date on your ticket,
and did not receive a full refund on your original ticket purchase that was
voided
We reviewed your reservation details and confirmed your
original tickets that were cancelled, were refunded in fullThe $Travel
Insurance purchased was refunded on March 29thWe also confirmed the new
tickets that were purchased indicated on the contract page that Sat, June 14,
was selected as your return dateWe are sorry if the wrong return date
was selected on your tickets; however, due to the fare rules and restrictions
associated with your reservation; airline penalty fees, fare difference and
service fees do apply to any changesWe verified our system did not make an
error with your travel dates and are unable to refund you any of the exchange
fees as requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi Cremeans
Executive Offices

Dear *** ***,
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** ***/exposition
Center/downtown booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to have a refund of your reservation since you were not satisfied
with the quality of the room you received when you checked in
We apologize that you were unhappy with your hotel accommodations
We evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your
hotel fell short of this expectation during your stay
We have contacted the *** *** *** ***/exposition Center/downtown and we were able to speak with ***,
hotel front office managerUnfortunately, they did not authorize any refund
for your reservation
Since we are unable to refund your hotel reservation,
please accept an email that contains a coupon to be used on a future
priceline.com Hotel Express DealThe coupon will provide a discount of 5% on
your next reservation
Rules and Restrictions:
- Valid on 2-Star, or greater, hotels
- Valid only on Express Deal? hotel stays
You must use the coupon by November 10:AM EST
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because:
Date Sent: 1/23/12:41:PM
Complaint: *** I am rejecting this response because: There has been no resolution, simply a response that they will look into it and get back to me shortly. It's been nearly three weeks. It is their stated price matching policy and the cheaper price was found on their own website, not a competitors website. I sent them a screen capture of their own website with the price and the date clearly legible. This should take a few days, not several weeks to resolve. If they have no intention of matching their own prices then they should remove their "price match guarantee" from their website. It is advertising clear and simple. Furthermore, while on the phone with a representative of their company, he put me on hold to "check the pricing" and while on hold the offer "magically" disappeared from the screen, but I had already taken a picture of it.
Sincerely, *** ***
Sincerely,
*** ***

We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionAccording to the consumer, he was unable
to determine the baggage allowance because priceline did not disclose the fare
type selectedThe consumer
states: “In order to verify the baggage
fees, one needs information about the type of fare of one's ticket, which was
not communicated to me by the company.”
Please note, the consumer’s
confirmation page discloses the following fare type information:
Tickets are non-transferableTo
view the specific rules on ticket changes, cancellations, and fees for this
reservation, please Click Here
to view the fare rules
Fare Rules and
Restrictions
From: *** *** *** *** *** To: *** *** ** *** ***
Airport)Fare Basis Code: ***
*** ***
*RULE DISPLAY* TARIFF
RULE RDM* ADD APPLICABLE TAX * FED INSP FEES *
*** *** *** *** *** ** **
*** * *** *** *** ** **
*** * *** *** *** ** **
*** * *** *** *** ** **
*** * *** *** *** ** **
*** * *** *** *** ** **
*** *** *
*** *** * *** -
Baggage rules, regulations, and fees fluctuate and
vary dependent upon many factors, therefore Priceline tells consumers to verify
the actual fees directly with your airline prior to travel
Allowance and fee amounts listed are not guaranteed and are
subject to change by the airlineFees displayed are based on the unrestricted
coach, business and/or first class airfares and may apply each time you che
baggageActual fees may differ in certain circumstances, including
but not limited to fare type paid, whether you pay the fee at the airport or on
your airline's website, your frequent flyer status and cabin classBe sure to
verify the actual fees with your airline(s) before you travel
We are sorry that we
are unable to assist the consumer with a refund for the baggage fees collected
by the airline
Sincerely,
** ***
priceline.com

face="Calibri">Dear Ms***,
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices regarding
your *** *** ticket booked under Trip Number ***Upon review
of your refund request we have verified that you called us previously
requesting to change the date of your reservationPlease note that the
reservation you purchased is non changeable, non
cancelable and non-refundableThis
information was provided on the contract page that you reviewed and initialed
prior to bookingOnce you made an agreement with Priceline to purchase the
non-refundable reservation, Priceline committed the non-refundable payment to
the travel supplier based on that agreement.
Priceline was then contacted by your Credit Card bank advising that you
chose to dispute the charge with the intent not to pay for your non-refundable
purchaseOnce a credit card dispute is initiated, and the bank withdraws the
funds outside the terms of the agreement, the reservation is cancelled We apologize for any inconvenience; however,
we are unable unable to process a refund for your airline reservationWe
apologize for the inconvenience and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I called Priceline multiple times and spoke with repsI told each rep that I was canceling my reservation for the following reasons: They did not show that I was booking my hotel room with Priceline.com and I felt it was advertisingThe telephone number provided to call on the reservation was the hotel's direct numberThe hotel informed me that the reservation was through Priceline and provided me the Priceline.com phone number
I spoke with Priceline Reps before noon on Friday to cancelHow could I cancel a reservation on Thursday? The reservation was not booked until Friday
I was denied to speak with a Manager at PricelineI have attached an online conversation with a Priceline employee with my complaint
Sincerely,
*** ***