Priceline.com

The refund was not offered by the hotel the refund was offered by PricelineMyself as well as a representative from the hotel spoke with Priceline regarding the refundI feel that due to the fact that I've been charged twice one of the payments should be refunded or a credit issued.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** * *** By *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
had to pay $for a rental car due the unavailability of the hotel's
shuttle on weekends
We reviewed your concern and a decision has been made to
process a refund of $for your rental carA refund request was submitted
to our management team for review, and if approved, the refund will be
processed to the card you used to submit your requestThis process can take up
to daysOnce the refund is approved, your refund will be processed by our
system within business dayPlease take note that banks processing time
varies
Thank you for choosing to contact usI hope you found my
email helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** - *** *** *nder
Trip Number
***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
request for a refund since you did not feel safe staying at your confirmed
hotel
I have reviewed your reservation and determined that you
selected an offer to book your hotel in the *** - *** areaI
reviewed the location of your confirmed hotel and verified that it is within
the shaded area of the map that we presented for the *** - ***
areaUnder circumstances, your reservation is non-refundable
However, we were able to get approval from our hotel
partner to make an exception and process a full refund
A refund for USD was issued today, July 18,
Your refund will be processed through our system within one business dayIf
you need to check the status of your refund after a few business days, please
contact your bank directly to inquire about their processing time
I hope you have a wonderful day
Sincerely,
Nico T***
Executive Offices

"">Revdex.com, Inc.
*** *** claims approximately hours after she purchased her ticket, she called and
cancelled because it was within 48hours of purchaseShe went elsewhere and purchased
another ticket for the same travel datesShe stated she was advised the refund
was processed on March 30th, but still has not received a refund
appear back to her accountShe is requesting a full refund as it has made her
account overdrawn
After review of the
customer’s reservation, we confirmed that she purchased her ticket on March 26,
and the first time she contacted us was not until May 11, For her
reservation, we could only cancel the reservation with no penalty if cancelled
within hours of bookingAt this point, the airline has the status showing
suspended and at this point, she have lost the ticket valueWe advised the
customer if she can provide the date/time she called, the number she called
from and who she spoke with we can attempt to research further; however, at
this time the ticket remains non-refundable
Thank
you for the opportunity to clarify
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10046478, and find that this resolution is satisfactory to me
Sincerely,
Timothy Hoover

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SENT: Fri Jun 10, 17:29:PM ET
Details:
Dear *** ***Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this hotel reservation.Our records show that you have disputed the charge with your bankOur Chargeback Department has advised that despite that the case does not fully close until June Because of this, an update will be provided after June 30, 2016. We appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Our record indicates the following refund was issuedHotel Confirmation Number: Amount Refunded: $

Dear Ms***,
Thank you for taking the time to contact us regarding your
airline and rental car reservation for Trip Number ***
We are writing to let you know that we received your RevDex.com concern in our Executive Offices, and we are sorry to learn
that you were unable to travel due to illness and extend our best wishes for a
full recovery
Our records indicate that a credit card dispute has been filed with your bankUnfortunately, we are unable
to further review this matter while the bank dispute is in progressOnce the chargeback
case is closed by the bank on June 5th, we can further review this
matter and provide additional information
We apologize for any inconvenienceI appreciate your
patience while we continue to work to resolve your issue
Sincerely,
*** ***
Executive Offices

Our records indicate that *** addressed this
issue with the consumer and refunded the guest in the amount
of $

Complaint: ***
I am rejecting this response because I have evidence in the conversation made with me and your agent, through chat that support the fact that I was misleadThe company has the transcript but won't supply the transcript because they know that it supports my claim. My reason for the transcript is to support the mislead information provide be the person I chat withYou are able to provide the transcript but you deny me accessYou, the company, work in favor for the company, so when it comes to having evidence to support my claim your not providing itI am requesting the transcript to actually pin point where I was confused about the rulesPlease provide the transcript so that I CAN REVIEW it to support my resolution
Sincerely,*** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** and Spa booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
additional fees charged by the hotel
Prior to submitting your request, we stated on the
contract page:
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price
We confirmed that you saved $USD or 23.21% with
your offer price
We are sorry if you are unhappy with the additional
charges; however, we are unable to offer a refund back to your credit card as
requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Complaint: ***I am rejecting this response because:
Though the business apology for their poor service, they refuse to admit their fault of changing our reservation without our authorization and shall compensate for the mental damage this event and their custom service's altitude made on us.
The business said in response that we were advised that the hotel was overbookedHowever this is far from the truthThe customer service just said the hotel cannot accommodate us and when we asked whether it is due to overbook, the customer service said NOActually, when we arrived hotel, they are able to change our room from Palazzo to *** which also an evidence that overbook is not an issueWhat we learned from the hotel is that priceline just book us in Palazzo rather than "change" our reservation to PalazzoAlthough both star resort, Palazzo has a lower price than *** at most time and is not as famous as the ***We would ask priceline to show the evidence that they did book our hotel on the day we make payment and receive confirmation rather than just use the bait and switch technique.
Even it is true that the hotel does overbookedIt is the contract between priceline and the hotelIt is priceline's responsibility to fight with the hotel on our behalf rather than force us to cancel our original reservation and unilaterally switch us to another hotel we don't likeThe payment we make to the priceline shall include both the service from priceline and room from the hotelHowever, we obviously not receive the first partThus the priceline break the contract unilaterally and cause mental damage for usWe will dispute for a total or partial refund for that transactionSincerely,*** *** %

Fro** *** ***e [m***] Sent: Wednesday, January 04, 2:PM
To* ***Subject: Additional Material for #Complaint ID: *** against Priceline Hello, I realized something I need to add to #Complaint ID: against Priceline about reservation 296-873-103-Priceline has very deceptive sales practicesMy hotel was shown to be an 8+ customer review under "guaranteed" amenities but the hotel I was given, only have a The customer service rep tried to tell me it isn't in the contractWell, it was in writing when I was bookingDesired result is still refund Thanks for adding this to my file Best, *** ***

I am in
receipt of the complaint
initiated by the above-mentioned consumer and
appreciate the opportunity to respond
Our
documented case history confirms that the consumer contacted Priceline on the purchase
date, May 20th advising that the ticket was purchased
in error and requested a refund
Chat Start Time:
05/20/14:54:PM
Chat End Time:
05/20/15:03:PM
Log Started Wed May 11:54:PDT
[11:54:13] You have been connected to ***
[11:54:21] ***: Hi, ***! Thanks for choosing to chat with us todayHow
may I help you?
[11:55:12] ***
***: I need help I just bought a ticket without noticing I click yes! it
was a mistake
The consumer was reminded of the non-refundable terms and
conditions of the selected purchase
The consumer again contacted priceline after the departure date
requesting a refund due to illness and was informed that the airline is unable to
assist post travel
Attached hereto, is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the
purchase
We
are sorry that we are unable to assist any further in this situation
Sincerely,
** ***
Priceline.com
This contract for request number *** was
originally initialled on Wed May 14:42:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, May 28,
Return:
Sun, May 31,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** *** ***
*** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Complaint: ***
I am rejecting this response because:This is not the page I was shown when purchasing the ticketsSee the screen capture attached
Sincerely,*** ***

Case Name: MrLuis Fernandez
To whom it may concern:
We are in receipt of the complaint initiated
by the above-mentioned clientIt is our goal to consistently provide superior
service and customer’s comments are very important to usWe appreciate your
patience, during our review of this matter
MrLuis Fernandez made the
booking on March at 22:hours (GMT +7) for arrival 9th Mar
and departure on 13th Mar but booking was not confirmed
because the booking required verification as per our fraud prevention
procedureAn email has been sent automatically to the customer asking for the
required documents and informing him that we have not charged or authorized his
credit card
At 04:hours (GMT +7),
hotel representative contacted us to inform there is no booking for customerWe
informed hotel representative that booking had not been confirmed and hotel can
charge customer directlyAfter that, we received another call from customer
telling us there is no booking for himWe informed customer booking is not
confirmed and he has to pay directly to hotel
Hotel representative
called again and asked for hotel voucherWe advised that we’d have to wait for
fraud prevention team to check on the documents submitted by the customer
Within an hour, customer
called again and asked to cancel the bookingWe cancelled his booking
Customer sent a
complaint and asked us to delete his credit card information and would report
the issue to the attorney
We checked and found customer sent a
different credit card copy for the required verificationTherefore, we have
deleted the document and informed customer accordingly
There has been no further response from
customer to date
Agoda.com Customer Satisfaction Department

Complaint: ***
I am rejecting this response because: It was for Dec20, to Dec27, not for the previous year trip
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
are asking for a full refund of your reservation as it was not used since you
find the rate to be higher than what you expected
Our record shows that when your initial offer price was
not accepted, we provided an alternative optionWe were unable to find a
partner to accept your bid of $per day, and offered you an option that
stated we could get you a rental car reservation for $per dayWe listed the
new price on your Contract Page that you reviewed prior to accepting the new
offerBy submitting the request for booking, you indicated that you have read,
understood and agree to the terms and conditions stipulated on your contract
We are sorry; however, your reservation is restricted
This cannot be changed, cancelled or refundedThis
information was also presented to you on your Contract PageWe sent on a
separate email a copy of your contract for your reference
I am sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear Ms***,
Roman">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
Airline ticket booked under Trip Number ***
As we understand, you have requested to change your
departing flight to an earlier flight, however, you were informed that an additional
collection/fees are incurred for the
ticket exchangeYou also state that the agent you spoke with did not inform
you of any fees when exchanging your ticketsUpon careful review of this
matter, we have confirmed that the agent properly advised of the fees associated with
the changePlease be advised that any changes to your ticket require a ticket exchange
in accordance with the fare rules and restrictions
established by the airline, and airline ticket exchange fees are non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

10-28-Ordered a hotel for two nights in *** *** the night before 10-27-from pricelineI also got the trip protection plan for just in caseWell that just in cause happened an hour before we were about to leave the house to go to the hotel I find out my cat has a broken paw and has to go to the vetthis is around am about hours after I ordered from priceline I rush to call them to cancel they tell me they can not cancel and that I have to call another company to get my money back I call them and they say they cant help me to call priceline so I call them again explain my situation and they say the same thing you have to call another companyThe credit card I used the payment hasn't even been processed yet needless to say I never got refunded for my trip I never went onI will never use priceline and there fake trip protection again