Priceline.com

Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting for a refund of the reservationOur records indicate that the
reservation was not cancelled because of non-payment, but because you filed a
dispute with your bank*** *** received a dispute for the charges of
the ticket from your bankThe ticket is automatically cancelled once a dispute
is initiatedWe are sorry but we are unable to process a refundPlease
contact your bank directly for the outcome of the case
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:I did not want a car I already had a car rented and was waiting to pick it up I was bored early in the morning at the airport in *** waiting to pick up my Flight Car car and I wanted to see how their rate compared to the going rate in *** I had absolutely no reason to rent another car I had no intent to rent a car Your software at best was unclear and misleading for the mobile user and at worst has defects that caused a reservation to be made off of a comparison list This supposed contract was created from a defective website It is not legal or ethical to create non-legit contracts and steal people's money
Sincerely,
*** ***

Dear Mr***,
"">
Thank you for taking the time to share your recent
priceline.com experiences with us regarding your airline reservation for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We have reviewed the notes and the record associated with
your caseWe understand that you contacted us mid-travel about the options for
your return flightSince you have already taken the outbound flight, the
airline took control of your ticketsThis means that the airline carrier must
determine the remaining ticket valueWe understand that when you called US
Airways, they advised you to call Priceline instead
Our agents verified that you purchased the insurance,
which is why they referred you to *** to file a claimIn cases that
their policy does not cover your issue or if you chose not to file an insurance
claim, the next step will be to call us back before your scheduled departure
date so that a Travel Services Agent will review fare rules and explain
available optionsDepending on the fare rules, we may be able to exchange your
tickets for future travel; however, there will be an airline-imposed exchange
fee per ticket, a $per ticket service fee and you will be responsible for
any increase in airfare
In addition, we understand that you requested to speak
with a supervisorMr***, our representatives are instructed to follow an
escalation processAfter speaking with Customer Service, the next escalation
would be our Customer Relations SpecialistThey are not supervisors; however,
they are empowered to assist you with your reservation
We apologize if you experienced poor serviceWe
appreciate your feedback and noted this on our record so that we can improve
service and avoid this from happening again
Thank you for giving us the opportunity to assist you and
we and hope you find this information helpful
Sincerely,
*** ***
Executive Offices

HiPlease see the response that we sent to the customer below. Thanks
Dear Ms***,
0pt;">Thank you for taking the time to contact us regarding your reservation with *** *** * *** *** *** *** ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We understand that you are requesting for us to process a refund in the amount of $We reviewed your concern and found two reservations
For Trip Number ***:
We see that this is for pidate June 24, and drop-off date June 27, You contacted us on June 23, and was offered a one-time exception to cancelA full refund has been processed in the amount of $and was posted on June 24,
For Trip Number ***:
We see that this is for pidate June 23, and drop-off date June 27, We verified that this is the correct reservation that you wanted and the total cost is $On July 14, 2016, we found out that you disputed the charges with your bank
The amount that you should is the one from Trip Number *** in the amount of $Since you have disputed the other transaction in the amount of $107.99, we suggest that you contact your bank directly to verify the status of your claimWe apologize for your experience when you contacted usWe made sure that a proper feedback was sent for corrective purposes
Thank you for giving us the opportunity to assist you and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Vijayan Ganapathy

Complaint: ***
I am rejecting this response because:
The document they have provided was never provided to meThe advertisement that I relied on to select my hotel room did not contain the no cancellation policy they are claimingAdditionally, when you use priceline you do not initial any where in the agreementI would submit that the document they have provided was never presented to me in the booking process nor did I initial that document creating a contract with themI have included the link to my confirmed itinerary through pricelineIn the first line of the confirmation it explains that I will be charged if I do not notify the hotel or not cancel my reservationThis would logically lead one to believe that you have the option to cancelThe link I have provided with the confirmation from Priceline does not contain a "no cancellation policy"Every time I contact Priceline they rest on the document they have sent youI would like to reiterate that I did not sign that document nor does the document I was given by Priceline contain that same language.
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I'm also satisfied that Price line owned up to the causing this issue & because of that & with this compensation, my faith in Price line has been restored The one thing I will note is that the night auditor called Price line but all she could get, was a recording I'm not sure if no one was there that late or what but she just couldn't seem to speak to anyone, no matter what option she chose Again, I'm very satisfied with this resolution & look for to resuming business with Price line in the future
Sincerely,
Corey Akins

Dear *** ***
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Thank you for contacting us regarding your
reservation with *** *** booked under Trip Number ***
We are writing to let you know that we
received your *** ** *** concern in our Executive Offices
We understand that you were unaware of the
nonrefundable terms and conditions of your airline ticket purchase
Prior to purchasing your ticket, you were
provided with a link to view the fare rules and restrictions associated with
your selected ticket purchase, as well as a link to view the Terms and
Conditions associated with the Travel Insurance purchasedWe confirmed the
fare rules disclosed that your ticket is non-refundable.
On your behalf, our Airline Travel Services
Specialist contacted the airline to see if an exception could be offered; and
we were advised that the ticket is non-refundable and an exception to the
cancel policy is not possibleIn accordance with the fare rules and
restriction of your airline ticket, you may place the value of your ticket on
hold for future travelThe credit can be used in the future minus an airline
penalty fee, and fare differenceIf you are interested in exchanging your
reservation for future travel, don’t forget to call before your current
scheduled departure, because no changes or cancellations will be allowed after
this time
Thank you for choosing to email us todayI
hope you found my reply helpful! Please email us again if you need anything
else.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because: this is a response I have already received I was never after a refund I was told to report to the Revdex.com was only way To reach excutive service teams by a Priceline Agent What I want is for Priceline to define what a 3-star "upscale" hotel would be defined as and to answer if the hotel *** *** would be define as "Upscale" and meet criteria Because it is fraudulent even for "name your own price bids" to provide a hotel that does not meet the definition of a star rating when that definition is star upscale Priceline needs to make a way for customers to file concerns about properties that are clearly not in compliance It would make customers more trusting of priceline's great service
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The *** *** *** Hotel does not qualify as a star hotel.
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand the wrong pitime was
received on your reservation and you want to receive a refund for the 1st day
reserved
We reviewed your reservation details and confirmed you
entered 10am as your scheduled pitimeWe are sorry if the wrong time was
entered on your reservation; however, even though the car was picked up later
in the evening, it was still usedWe are unable to offer a refund on your
rental car reservation as requestedYour request is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear *** *** Thank you for taking the time to contact us regarding your reservation at the *** Hotel *** *** *** *** South for Trip Number 1*** I am writing to let you know that we have received your Revdex.com concern
in our Executive Offices I understand that you felt the star rating assigned to your hotel was not accurate due to the bad reviews you read online When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: ***.com = Star ***om = Star ***ty.com = Star ***r.com = Star We are sorry to hear that you felt that this hotel does not meet your expectationsHowever, I see that your issue has already been resolved by one of our Customer Service RepresentativeOur record shows that your reservation was cancelled for a full refund of $on September 29, Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

To whom it may concern:
"">
We are in receipt of the
complaint initiated by the above-mentioned client. Customer satisfaction
is always our primary concern, and it is a disappointment to learn that we have
not met MrDuquette’s expectations. We appreciate your patience, during
our review of this matter.
Upon receipt of Mr
Duquette’s complaint, Priceline Cruises initiated an internal review of his
travel folioAfter reviewing the full booking notes for his reservation, Mr
Duquette called to cancel cruise booking on February
24, 2014, because his mom had gotten really illOur Customer Care agent advised
MrDuquette he could change the sail date, instead of cancelling his
reservation entirelyMrDuquette stated he was not sure she would get any
betterOur Customer Care agent cancelled reservation with Pr*** ***
Lines, per MrDuquette’s requestMrDuquette was advised cruise line
penalties were $and the refund amount for government taxes were
$392.30, which would appear on credit card within 7-daysMrDuquette was
also advised he would need to file a claim with Berkley Leisure Care. Mr
Duquette advised he understood the explanation and was accepting of
refund and resolution.
On behalf of Priceline
Cruises, we appreciate this opportunity to address our client’s concerns.
If you have any further questions regarding this reservation, please do not
hesitate to contact us. We appreciate your patience and understanding
with this matter
Sincerely,
Rachel Brannon
Customer Care
Administration

Revdex.com, Inc
*** *** contacted her confirmed
hotel after the reservation was accepted to request beds in the room and was
advised they could not make any changes to the reservationThe guest was
traveling with an elderly lady and could not stay in a room with bedShe
contacted priceline and was advised it was non-changeable, non-refundable and
non-transferableThe customer disputed the charges but has since been
recharged by her credit card companyThe customer is requesting a refund on
the unused reservation
We advise customers on the website
prior to submitting their offer that all rooms will accommodate up to adultsRequests for bed types
(King, Queen, Doubles, etc.) or other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteedWe attached a copy of the contract page showing
this information and advising it is non-changeable, non-refundable and non-transferable
We are sorry that we are unable to assist the customer any further
in this situation
Sincerely,
*** ***
Star Upscale Hotel
Which hotel will I get?
CheDate:
Sunday, July 13,
Check-Out Date:
Thursday, July 17,
Region
*** *** - *** *** **
City Areas:
*** *** Area
*** *** * ***
*** *** * *** ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel
Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon
Remove Coupon
This coupon is invalid
or has expired
Purchase Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury, and
job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to
adultsRequests for bed types (King, Queen, Doubles, etc.) or
other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for
arrival on the confirmed chedate onlyIf you do
not cheon the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be canceled
and you will not be entitled to a refund
If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher star
level than you requestedPlease note it is possible that the hotel you are
booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requestedThe hotel that is
selected may or may not be one that you have seen during a hotel search on
pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit
card the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer is
not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowedIf your offer is not accepted, your
PayPal account will not be charged
The reservation holder must present
a valid photo ID and credit card at check-inThe credit card is required for
any additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers, or
other discounts and incentives
For security reasons, and to
indicate that you have reviewed your request, please initial belowRemember
that you agreed to abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your initials
when you submitted your original request
Initial Here:
* *** *** *** *** *** ** *** ** *** *** *** *** *** ***
and the travel insurance
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Priceline Hotel Coupon:
-US$
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has
expired
st of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer is
not accepted, your PayPal account will not be charged

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
had quality issues during your hotel stayWe apologize that you were unhappy
with your hotel accommodationsWe evaluate each participating hotel on many
different criteria, including cleanliness, guest satisfaction, decor, etcWe
are sorry to hear that your hotel fell short of this expectation during your
stayWe appreciate your feedback and have contacted the appropriate people at
the hotel to share your concernsThe manager advised that they have no record of
your claim and advised that they can offer no refund for your hotel stay
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline Hotel CouponWhen you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because: I refuse to pay $for something I am not going to be receiving I do not think it is acceptable that Priceline.com keep my money because it is their "policy" because they are ripping consumers off by having this ridiculous "policy" in effect There is absolutely NO reason why they can not cancel my reservation and refund my money I am once AGAIN requesting that my rental car reservation be canceled with plenty of notice and I demand a full refund of $
Sincerely,
Brandy Nelson

Dear Mr***,
Roman">
We are contacting you today regarding your vacation
package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
wish to get a refund of the hotel reservationWe reviewed your reservation in
our system and verified that the hotel and rental car components of the package
have been cancelledA refund for $was issued on December 21, We
will issue a refund to your bank within one business day
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
If Priceline had been able to offer this solution the night of our hotel stay, we would gladly have acceptedOur main issue isn't so much the hotel anymore, as it is Priceline's utter disregard for their customersWe also filed a complaint with Consumer Affairs, and I can assure you that ours is not the only one of its naturePriceline is recognized as having the worst customer serviceThe fact that the customer has no ability to speak with a manager, or anyone in the United States for that matter, is unacceptableI worked in customer service for yearsWe were taught that customers come first (not necessarily that they're always right), not the businessPriceline seems to believe that their relationships with the businesses they partner with are far more valuable than their relationships with their customersIf this continues, Priceline won't be in business too much longerOur main issue now is with Priceline and their (lack of) customer serviceTheir representatives are rude, although that's no doubt due to the lack of authority they haveWe came to the Revdex.com looking for a full refund from Priceline, and that's what we still seekWe will certainly not be using them againThanks for your time
Sincerely,
*** ***

Dear Ms***,
face="Calibri">
Thank you for taking the time to contact us regarding your hotel reservation with the *** *** *** under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand your request to cancel your reservation since you received a hotel that is offered online for a cheaper rate that your bid
If we could make an exception we would; however, the type of reservation you purchased is non-cancellable and non-changeable
We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-cancellable
With our Name Your Own Price service, customers enter the price they wish to submit, and our system will automatically book the reservation at a hotel that is willing to accept the priceWe apologize, however, we are unable to block hotels that offer a lower price than your bid
Rates and availability change constantly, and this is exactly why we have our Best Price GuaranteeOur records indicate that you have been refunded for the difference of the rates, plus an additional refund equivalent to 20% of the lower rate
We do appreciate that you have taken the time to share your concern with us, and we are sorry we are unable to provide the option you are looking for
I know you expect a different answer; however, there are no other resolutions that we can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

Dear *** ***
Thank you for contacting us regarding your airline reservation
for Trip Number ***
class="MsoPlainText">I am writing to let you know that we received your RevDex.com concern in our Executive Offices
We reviewed your concern and I apologize that we are
unable to provide the compensation you are requestingAirlines can, and often
do, adjust their schedules depending on traffic, change of equipment, route
popularity and other various reasonsThis is a common practice with the
airlines
With your concern, we attempted to request an assistance
from the *** *** ***sWe are sorry that the airline had no other
alternate flights to offerOur record shows that you wanted to rebook a flight
with LOT *** ***Unfortunately, this is not an option since the ticket
you purchased was with *** *** ***
Airlines do not allow placement to alternate airlines
unless they are unable to provide transportation which was not the case here
The airline granted your request for a refund of the return portion and we are
unable to reimburse the cost of the new ticket which you elected to purchase
I am sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***
Executive Offices