Priceline.com

Complaint: ***
I am rejecting this response because:
When contacting *** *** * *** *** about each of these separate issues the answer I received from them was that they couldn't do anything because it was Priceline's policy not there policy. Either way you received my money and deposited it and I am not getting any services rendered at all. I have used Priceline about times in a year and a half for vacations to *** *** *** *** *** *** *** *** ** ***.
Sincerely,
*** ***

Dear Mr***
*
We are writing you today regarding your reservation with
*** *** * *** for Trip Number ***
I am writing to let you
know that we have received your
Revdex.com concern in our Executive Offices
I attempted to contact you today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation
I understand that you are requesting to cancel your
reservationI have reviewed your booking in our system and our record shows
that you purchased a restricted reservationAs per policy, your reservation
cannot be changed, cancelled or refundedHowever, since we value your
business, I can make an exception for you and cancel your reservation minus the
$cancellation
If you would like to proceed with the cancellation,
please reply to this email with your approval or call us before August 25,
Please note that refunds or cancellation will not be offered after this
time
You can contact us at *** *he Executive
Office hours are
9:a.mto 8:p.mEastern Time, Monday through
SundayYou will need to enter your Trip number, which i* *** when you
contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
I look forward to hearing from you
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe also receive your
letter to our Corporate OfficesWe understand that you want us to relocate you
to a hotel that is equal to the offer price you placed during the booking
processWe are sorry; however, you purchased a restricted reservation and it
is non-changeable, non-cancelable booking
Priceline.com strives to make sure we can help you save
on your hotel roomsHowever, due to the constant changes in inventory and the
demand for great deals, prices and availability fluctuate regularlyIt is for
this reason that we have our Best Price GuaranteeWe guarantee that qualifying
customers will receive a refund of the difference for lower rate found online
for the same itinerary purchased on our website, with an additional $We
also send a $Bonus Cash coupon for a Vacation Package
Our record indicates that we have refunded you for the
difference in rate plus an additional $25, totaling to $We also sent
you via email a $Bonus Cash coupon for a future Vacation PackageWe
apologize that we cannot honor the *** rate you foundThis is only available
for *** full time members
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: You use reputable hotels to blanket unknown hotels, this is a deceitful business practice in my opinionWhy doesn't Priceline publish a list of ALL the possible hotels one might get with that deal? We have never heard of this hotel at all, but the one's you had published or listed, we were familiar withIt's like saying you may get a Ford, a Chrystler, a Honda, or a Toyota, but once you put in your information and credit card number and hit enter, you end up with a KiaWouldn't you be disappointed? When you expected one of the four carsYou use well known brands as a blanket and in the end get a generic
All I am looking for is fairness
If Priceline does not care about the customer and still continues to deceive people this wayThen I have learned a valuable lesson and will no longer be using Priceline for any future travel plansIt's really unfortunate when a business does not care about the consumer and try to resolve the issueMaybe, if you did you would have more loyalty from your
Sincerely,
*** ***

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear *** ***,
Thank you for taking the time to contact us regarding
your reservation with *** Corporation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
found a less expensive rate with a different rental car company and would
like a refundIn accordance with our price guarantee, in order to qualify for our best price
guarantee, the lower rate must be for the same rental car company, car type,
rental location, piand drop-off dates and timesTherefore, the lower
rate with a different rental car company
does not apply for our price guarantee
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere is something wrong with my computer, so I can't look at the message you sent, by either meansI hope sending this to you at this email address will get you the information you needMy complaint against priceline.com, #*** has been settledThanks for your help
*** ***
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Upon visiting the website to confirm that a locations are listed as off-airport pickup, I have discovered that this is the caseHowever, off-airport pickup should not be featured on a website titled AirportRentalCars.com unless it is stated that additional fees may apply to get to these locationsThis is and misleading advertising that hurts customersAlso, the location of the rental facility is not revealed to the customer as miles from the airport but miles from the city centerThis is also misleading to the customerAdditionally, my husband made this reservation and said that it never said that our pickup location was an off-airport locationThe company subsequently lied to us as we would have never made the reservation that had been so far away from the airport.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They do not admit that the selections available are indeed misleading and have caused a significant impact in my vacation
I do not think it is right for Priceline to trick you into staying in a location you do not want. I do see what they are saying and have looked at the map and see that there is an area of shaded area that skirts out away from the *** to include this hotelThis is not good business and is very deceitfulYes, I should have looked closer at the map, but honestly even if I had I'm not sure that I would have done anything differently. The fact that I am booking a hotel says that I am not familiar with location and when I check a box that says *** *** *** it seems reasonable that I am selecting hotel options on the ***When you consider further that I did not check the box that says Near *** *** *** it makes even more sense that I would reasonably assume that I would be staying in a hotel on the ***I am traveling to *** *** for the *** *** experience and increased my bid accordingly because it was worth it to me to pay more to be in the middle of the action. If my plan was to stay in a hotel off the *** that doesn't even have a casino in it you can imagine I would have lowered my bid considerably.
I am sure nothing will ever come of this but it is very sad that Priceline is not willing to even admit that what they have done is wrong and deceitful and will make no attempt to fix it. It should not be ok to have you check a box that says on the *** and then give you a hotel that is not on the *** I am a reasonable person and understand that I assume a level of risk when bidding on hotels and might not be thrilled with the outcome. This has actually happened in the past and I never said a thing because it happens. This however is different, I am out a considerable amount of money to stay at a hotel that was not even close to being what I selectedYes, I get that they have their out but it doesn't change the fact that it is misleading. I am the only one that will pay, ruined vacation and out the cash
Sincerely,
*** ***

Dear *** **,
"">
Thank you for taking the time to contact us regarding
your reservation at the ** *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are under the impression that your booking was not accepted and booked another
reservationWe have reviewed your record and found that you are eligible for a
full refund of your booking
Your refund has been processedA refund for $was
processed today, July 10, This will be refunded to your *** card
ending in ***The refund will be processed through our system within one
business dayIt is your bank that will post the refund to your account
Bank processing time varies, so please check with them if
you do not see the refund in your account within a few business days
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:1) The cancellation policy quoted by Priceline was not apparent when I made the reservationIn fact the reservation confirmation states "Flexible Cancellation".
2) The statement that "Priceline doesn't charge you a change or cancellation fee" is deceptiveThe *** *** Hartford cancellation policy is:
Cancellation Policy: Cancel before 4PM hotel time on to avoid a chargeTherefore it appears Priceline is pocketing the first night chargeThe hotel has "Best Value" rate that cannot be cancelled Obviously that is not the rate I purchased as there is no 3-day leeway referred to by PricelineThese discrepancies demonstrate poor business practices and I would caution anyone against using their services
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above*Prices are in US dollarsImportant Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
-------------my response
There is a total cost and as it states in THEIR policy no extra charge all u have to do is request it through the hotelWell there is an extra charge so now that does not make it with bid your own price
Sincerely,
*** ***

"">RevDex.com, Inc
*** *** reviewed what was
listed as examples of a star hotel and submitted her Name Your Own Price
reservationWhen her request was accepted, she went on other websites and was
concerned with the reviews she read about the hotel having bed bugsShe was
requesting to cancel her reservation for a full refund
An Executive Services Agent reviewed
her concerns, contacted the hotel and spoke with the Front Desk Manager Maria
to see if an exception could be madeWe were advised they would allow an exception
to the policies and cancel the reservation with no feeThe customer was
contacted to confirm she still wanted to cancelShe confirmed she wanted to
cancel and was happy with the resolution
Thank
you for the opportunity to clarify
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for taking the time to contact us regarding the
bad reviews you've read for your hotel reservation at the *** *** *** *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your
email in our Executive Offices
The rate you purchased is non-refundableThis information
was presented to you prior to purchase, when you were asked to review your
reservation, including the terms associated with cancellations or changesWhen
you purchased your reservation by pressing the Buy Now button you agreed that
if your request was accepted we would immediately charge your card and secure
the room. Therefore, your reservation is
non-changeable, non-cancelable and non-refundable
We apologize that you are unhappy with your upcoming
hotel accommodationsWe do evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Travelocity.com - stars
Orbitz.com - stars
Expedia.com - stars
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by Priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this timeHowever, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you found a less expensive itinerary on Avis' websiteWe reviewed your
information and verified that the same exact itinerary on *** offers a higher
rate of $We apologize; however, in accordance with our Best Price
Guarantee, no refund is due
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
1) A $credit is totally unacceptable I would never have made the $purchase had I known that I was not getting a King sized bed and had I know the map location provided from this company was not where the property was located A $credit to settle this is akin to allowing this company to have a business model where they totally misrepresent what they are selling and then build in $credits as part of their business model2) Please take a look at the phone number they provided in their response.: 1-800-xxx-xxxx This is from their Executive Offices and is another example of their ineptness
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for contacting us regarding your reservation at
the *** *** * *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund for the parking and *** charges from the hotel
We confirmed one of the guaranteed amenities listed on
your contract page showed free parkingPlease fax a copy of your credit card
statement or receipt showing the parking charges so we can review your
concernsOur fax number is ###-###-####Since we did not guarantee *** would be offered as a guaranteed amenity on the contract page, we are unable to
offer a refund for these charges as requested
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
found a lower room rate on the hotel?s website and would like to receive a
refund in accordance with our Best Price Guarantee Policy
Please note that the lower rate that you referenced from
the hotels?
website is only an estimated price
The hotel's website provides the following disclaimer:
"As
taxes and service charges may fluctuate from the time a reservation is made
until the actual stay and during the actual stay, the Total Price is an estimate."
Additionally, the website also states that other
hotel-specific service charges may also apply
In accordance with our Best Price Guarantee policy, the
lower price, including taxes and fees, must be available to the general public
for booking on a website in the same currency, using the same form of payment
and from the same point of sale as your original reservation when you call us
We are sorry that the lower estimated rate referenced does
not qualify for a price guarantee refundWe apologize that we did not provide
you the answers you were looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***
"">
Thank you for contacting us regarding your concerns and
feedback with for Trip Number
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting to
change or cancel your reservation because of reviews you read
We can understand your concern if you have discovered bad
reviews for your hotelEveryone has a different experience and it is very
likely that your experience could be entirely positiveWe have researched to
find that this hotel has a guest satisfaction rating of 5.7/and does meet
our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
*** = stars
*** = stars
*** = stars
*** = stars
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund as this timeDuring the
request process you were asked to review and initial a contract page
That contract contained the travel information you
entered during the request process and outlined the terms of the offer,
including the restriction that your reservation would not be changed or
canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
As you can see in the attachment, the price of the flight was over $less than your price so your statement that the price was more is false Also, why are children prices not part of your price guarantee? They are available to all children under years old on ***
Sincerely,
*** ***