Priceline.com

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting to cancel this
reservation
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableThis information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changesWhen
you purchased your reservation you agreed to those terms
We assess each property on many different criteria,
including cleanliness, guest satisfaction, d?cor, etcOur hotel ratings are
actually stricter than other national rating companiesWe are confident that
the hotel will work to exceed your expectations
Please note that we do not have control over the
surrounding area of the hotelTherefore, we are unable to change, cancel or
process a refund for this reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including
reservations that offer cancelations
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation
In this case, the consumer selected a reservation that
provided greater savings and less flexibility
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase
We thank you for the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Thu
Nov 08:39:EST
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation
$1,Medical
Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, December 4,
Return:
Tue, December 9,
Departing Airport:
O'Hare Intl Airport (ORD)
Chicago, IL
Arrival Airport:
Miami Intl Airport (MIA)
Miami, FL
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next
day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** * ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Trip Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly
on the flights assigned to youUpgrades and standbys are not available
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
Initi** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear ***
Thank you for taking the time to contact us regarding your reservation at the *** *** for Request Number ***
We have reviewed your claim that your hotel is further from your selected
search parameter than our website indicated it would bePlease be advised that
the distances shown on the website reflect a straight line calculation from
point A to point B, and may not match the distance traveled when drivingWe
make every effort to provide accurate information on our website; however,
driving conditions, map locations and other factors may contribute to
differences in reported distances versus actual experienceOur research shows
that the information we provided is correctTherefore, we are unable to change
or cancel the reservation
We are sorry we did not provide you the answers you were looking for and hope
you find this information helpful
Sincerely,
*** **
Customer Relations Specialist

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer and a refund
request in
the amount of $71.42, which is 50% of the cancel fee charged for canceling the reservation,
has been submittedThis will be reviewed by our Management Team and may take
7- business days to be processed
Sincerely,
* ***
Priceine.com

Dear MrPatel,
I am writing you today regarding your vacation package
reservation under Trip Number ***
class="MsoPlainText">I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
request for a full refund of your airline tickets and that you do not want to
pay any fees to rebook
Our team has made a thorough research about your issue
and determined that you were advised accordingly prior to flight departure that
the tickets were non-refundableIn addition, you were also advised that the
only option was placing the tickets on-hold and pay a $per ticket
rebooking fee, $per ticket priceline service fee, and any possible fare
difference
Even when you did not opt to place the tickets on hold
prior to flight departure and at which point the airlines has tagged you as
no-show forfeiting your tickets, our *** Travel Services team reached out to
the airlines to request for an exception to re-open the tickets to allow
rebookingFortunately, *** ***a agreed to let you use the value of the
tickets for future use; however, they reiterated that the same rebooking fees
shall apply, which are a $per ticket rebooking fee, $per ticket
priceline service fee, and any possible fare differenceAs an exception, we
will waive our $per ticket priceline service fee, so you will only be
responsible to pay the $per ticket rebooking fee and any possible fare
difference
A refund for the rental car portion of your reservation
was issued today, August 26, We have waived the $cancellation fee
and processed a full refund of your rental car reservation for $This
refund will be processed through our system within one business dayIf you
need to check the status of your refund after a few business days, please
contact your bank directly
Because *** *** has reiterated that the airline
exchange fees cannot be waived and since we have gone above and beyond our own
policies to try accommodating your requests, we regret to inform you that we
are unable to fulfill your request to refund nor waive your airline fees
Please note that airline travel credits expire and are
subject to guidelines imposed by your ticketed airlineYour tickets must be
exchanged and travel must be completed by April 3,
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico ***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceOur Air Travel Services offered to change the consumer’s
reservation on behalf of the airlineHowever, the consumer chose not to
proceed with the exchange process due to the fees involvedOur ability to
assist consumers is dependent upon airline policyWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

Complaint: 1***
I am rejecting this response because:
This is a flat out LIEThe charges were FINALLY released LATE afternoon on the 26TH b/c I had to call into your customer service line, be lied to by one customer service rep, demand to speak to a manager - a very rude manager who FINALLY called my bank on 3-way to get them to take the charges off I have no idea how you can tell someone their card is rejected, then CHARGE them SIX times with NO reservation, then have your customer service reps LIE to them about how you have to wait days to get the money back I had to be really ugly on the phone just to get MY money back, which is very sad TERRIBLE business practices from your company!!!!! This caused me so much stress on top of having to go to a funeral on Saturday
Sincerely,
*** ***

Dear *** ***,
"">
We thank you for taking the time to contact us regarding
your reservation at the Hotel *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are contacting us due to quality concerns of your confirmed hotelWe are sorry
to hear that your hotel fell short of your expectation during your stayWe
appreciate your feedback and documented it for future reference
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
*** = star
*** = star
*** = star
We have contacted the appropriate people at the hotel to
share your concernsThey informed us that they will be unable to offer a
refund as they assisted to provide you a room and they were not informed of any
problem during your stayWe apologize; however, our ability to offer any type
of refund is entirely at the discretion of your confirmed hotel
For us to further evaluate your concerns, we would
appreciate it if you can send us a copy of the pictures you took at the hotel
You may reply to this email and attach the picturesThe attachment needs to be
a PDF or JPG file no larger than 2MB
We apologize for any inconvenience this has brought you
Sincerely,
*** ***
Executive Offices

Date Sent: 1/12/6:41:PM Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and On May 10, 2014, and May 25, emails were
sent to the airline requesting a refund for the ticketWe have verified that
the refund of the other ticket has been processed by the airline
Sincerely,
* ***
Priceine.com

I was aware of the fees on my booking. This does not answer the allegations of the complaint and doesn't even address it. The problem is with the Express deals through Priceline having higher fees for a room the exact same price as a regular booking through Priceline. Priceline misleads customers to think they are getting a better deal by booking an Express deal. The rate for the room is less, however, the fees are far higher than if you were to book a room of the same price on the website that is at the rate. I do not know how I can be more clear in my complaint, as my previous complaint appeared clear as well, yet your response did not even touch on why the fees are higher for Express bookings than the regular bookings on your site. I think this is purposely done to mislead customers into thinking they are paying less, when in reality they are paying about the same price
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear MsHilla,
"">
We wanted to take this time to contact you in regards to
the hotel portion of your vacation package reservation booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
previously called regarding the hotel portion of your vacation package
You advised that you were told by one of our agents that
you have an All-Inclusive hotel
We have reviewed your reservation and our records
indicate that the agent you spoke with on October 31, 2013, did not advise that
the hotel is All-InclusiveWhen you contacted us you inquired about the $
resort fee that will be charged by the hotelWe apologize, however, we cannot
provide any refund or compensation
Prior to booking, we provided you the details of your
request. This information is contained
in the Contract Page that we presented to you
We apologize, however, t** *** *** *** *** *** you
booked on our website is not an All-Inclusive hotel
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Israel Ko
Executive Offices

Complaint:
I am rejecting this response because:
As I stated in my conversations with Priceline.com I read that page and was under the impression since I was bidding on a 4-star hotel the resort fees didn't apply to me since resorts weren't included in my bid and are categorized differently by priceline: ***
It was then pointed out to me that another section the contract page states that I may be upgraded within my hotel category OR booked on a resort despite my selection of hotelBetween the two clauses of the contract page having to work in tandem to bring mandatory fees in play I just missed.
My feeling is that though they have their selves technically covered by their contract page they are being intentionally deceiving - and they got meI don't think it should require a lawyer to book a hotel online particular when they could just be more upfront with the information
They have these fees quantified in the lower section of the contract page with a maximum of $per nightWhy not just include another line in the cost section of the contract page titled "Potential additional fees that could be required by the hotel" and put the total there (which would change depending on the amount of nights being bookedTo me hiding this number down in the fine print of the contract page is intentional deception and I feel deceived
Sincerely,
Curtis Schmidt

Complaint: ***
I am rejecting this response because priceline is not telling the truth, they did not contact me and request further proofI have reached out to the numerous times and each time they said they will forward my complaint to the correct department and that department contacts the rental car company and then closes the complaint without contacting meThis is a horrible way to handle customer service issues
Sincerely,
*** ***

"">
RevDex.com, Inc
The consumer chose
to visit our “Published Rates” website where consumers have the opportunity to review
and compare hotel room rates prior to selecting and purchasing hotel room
reservations
The consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and feesUpon
hotel room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotelsJust like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitiveWe strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability
Priceline.com
provided the consumer with his/her selected hotel, at the disclosed summary of
charges We apologize if the consumer is
disappointed with the difference in rates; however, priceline will not be able
to offer a refund for the difference in rates
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase as well as the selected room rate/summary
of charges
We appreciate the opportunity to clarify
Sincerely,
* ***
priceline.com
This
contract for request number *** was originally initialed on 2014-05-
23:56:
Please verify the following information to continue
with your request
Please enter and re-type your e-mail address to ensure that
we have your correct e-mail address
Clarion Hotel Greenville
Augusta Road
Greenville, SC
Check-In: Sat, May 10,
2014Check-Out: Sun, May 11, 2014Nights:
NightsRooms: Room
Room1: *** ***
Room Type: Double Beds - Nonsmoking Room
Hotel Freebies:
Free internet in room and free
parking
Summary of Charges
Room Cost:
avgper room, per night
$
Rooms:
Nights:
Room Subtotal:
$
Taxes
& Fees :
$
We've chopped fees on this hotel
Total Charges:
prices are in U.Sdollars
$
Best Price Guarantee on this
hotel
Mandatory fee of is collected at the hotel
Important Information
•
Room Description: Double Beds/Nonsmoking/Chair W/Ottoman/ Coffee
Maker,In-Room
•
Rate Description: Websaver - Full pre-payment required upon booking
•
Hotel Freebies Details:
Free
internet in room and free parking
•
Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until noon
on Friday, May 9th (local hotel time)If you decide to cancel your reservation
anytime between noon on Friday, May 9th and noon on Saturday, May 10th (local
hotel time), the hotel requires payment for the first night's stayYou will be
charged for the first night's stay including taxes and feesAny remaining
amount will be refunded to youRefunds or cancellations are not available after
noon local hotel time on your day of arrival (Saturday, May 10th)
•
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you don't cheto the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
•
Your credit card is
charged the total cost above at time of purchasePrices and room availability
are not guaranteed until full payment is received
Your PayPal account is
charged the total cost above at time of purchasePrices and room availability
are not guaranteed until full payment is received
•
All
rooms are booked for double occupancy (i.eadults) and
accommodations for more than two adults are not guaranteed
•
The reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate
Initial Here:
I have read and agree to abide by the Terms and conditions and privacy policy

Dear *** ***
*
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** under Trip
Number ***
class="MsoPlainText">I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
concern regarding your room and I am sorry to learn that you were unable to use
your reservation
We have worked hard to make our service convenient and
accessible for all of our customers, but we acknowledge that there are always
areas where we can improveWe appreciate your efforts in bringing this issue
to our attention and hence, we have shared your feedback with our website team
We have also reached out to the International Students
Residence to research your issue; however, they have not been able to respond
to confirm that your reservation was not used and if they are willing to make
an exception to issue a refund
We further reviewed your request and a decision has been
made to refund your reservation in full because we value your business. The refund for
USD was issued today, May 24, Your refund
will be processed through our system within one business dayIf you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time
Thanks for choosing us, and we look forward to serving
your future travel needs
Sincerely,
Nico T***
Executive Offices

Dear *** ***,
"">
Thank you for contacting us regarding your vacation
package purchased under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund on your unused vacation package
We reviewed our documented case history and were unable
to locate where one of our representatives misinformed you about Travel
Insurance information prior to purchase as claimed
When purchasing a
vacation package, we offer the option to add Insurance to the purchase, and
provide a link with the terms and conditions of the coverageWe are sorry if you were unable
to use the airline tickets, hotel room, or rental car reservation; however, your
request is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear Ms***,
face="Calibri">
Thank you for contacting us regarding your vacation package purchased under Trip Number ***
We are writing to let you know that we have received your Revdex.com email in our Executive OfficesWe understand you are unhappy with the flight times received on your return flight
We reviewed your reservation details and confirmed the contract page that you initialed and agreed to show both the departure and return flights would be anytime from 6am-10amWe are sorry if you are unhappy with the times received on your itinerary; however, your reservation is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because: That is not the ticket I was complaining aboutI was complaining of the recent travel that my wife booked for Lars-Vegas, which they taken alreadythere was an error on one of the ticket with a wrong first name, and we want it to change the first name, but Priceline declined to to so with out charging usThey cancelled the ticket and refunded only a portion of the ticket instead of just changing the nameMy wife had to book a different ticket again, which she end up on paying doubleI was asking for a change of first name only but they stretch the situation to worse possible, that is why I mention my trip for Florida that coming upShowing how much we have spent with the company in few monthsThey should have change the name with out problem as courtesy, but they didn'tI am keeping my trip for Florida, but after that trip I don't think I will use they service again
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
concern in our Executive Offices
We understand that you wanted a full refund for this
reservation
We have reviewed the notes on your record and they
indicate that you purchased a highly restricted reservationPrior to booking,
we provided alternate travel options to secure your reservationWhen you
purchased your ticket, we immediately charged your card to lock in your rate
and secure your reservation.
However, as a one-time exception, we have canceled your
reservation minus the processing feePlease note that we made an exception
because of your issue and broke our contract with our travel partner
Therefore, we are not able to refund the processing fee
In addition, your refund has been processedA refund for
$1,was issued on May 28, We will issue a refund to your bank
within one business dayYour bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices