Priceline.com

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number(s):
2***
Customer or Passenger's Name(s): Suresraj Therambarajoo
Dear MrTherambarajoo,
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number 2***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting a refund for the exchange fee charged to youOur records
indicate that prior to booking, the Contract Page presented to you has an
information that Cathay Pacific Flight Number will make stopFor your
reference, a copy of your contract page has been sent in a separate e-mail
We apologize that we cannot refund the change fee you
incurredAs a travel agency, our only option is to abide by the
airline-imposed fare rulesAnd the option(s) we can provide is based on the
fare rules associated with your ticket
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Please see the response we have sent to our customer belowThanks
*** *** ***,Thank you for taking the time to
contact us regarding your reservation at the *** *** *** *** ***rt - *** ** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We apologize for the difficulty you encounteredWe understand you intended to book a hotel near *** *** ** *** ** *** **We reviewed your reservation and confirmed your hotel is within the shaded area that was presented prior to purchase, *** *** * *** ** *** We reviewed your information further and verified your reservation was usedYour hotel is within the designated area that was selected prior to booking and it is not possible to select the exact location of the hotel within the AreaIn order to book a hotel near a specific landmark/address, your reservation has to be booked at retail rates wherein the name of the hotel and the address are disclosed prior to purchaseAs a gesture of goodwill, we would like to offer you a 15% Hotel Express Deal Coupon that can be used on a future purchaseYou will need to enter your coupon cod** *** at checkout then click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM on January 1, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.Thank you for your time and we hope you find this information helpful.Sincerely,
*** ***
*** ***

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Only thing to mentioned in their response is the hotel name, which is specified as Hilton at Philadelphia Airport, is incorrectRest everything is fine. I am glad that they researched in the issue and came up with correct resolution
Sincerely,
*** ***

We are
in
receipt of the complaint initiated by the above-mentioned consumer and appreciate
the opportunity to respond
According to
the consumer, Priceline confirmed the wrong datesThe consumer states:
“I
suspected this is not uncommon..., the computer books the "wrong"
date on the non-refundable ticket and then they take a 50% fee
With
priceline, once the consumer provides all the details of his/her trip on our website,
we summarize the consumer’s request, including the travel dates selected, on the
consumer’s check-out page, (attached)The consumer is then asked to review the
details/summary of the trip, and initial the box at the end of the summary to
authorize the terms and conditions of the purchase, and confirm that the travel
details selected, including the selected dates are accurateIf the consumer’s
offer summary shows a mistake, or wrong date, the consumer can go back and
change it before he/she clicks "Buy My Hotel Room Now."
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to non-refundable terms and
conditions of the purchase, including the March chedate selected
As
requested, Priceline confirmed the travel date selected and authorized by the
consumer
The consumer was offered the courtesy option to cancel the
reservation with the option to rebook with Priceline for the correct dates If the reservation is canceled, there will be
a cancelation fee equal to the cost of one nightThe cancellation of this
reservation was granted as a one-time exceptionOnce the reservation is cancelled,
instructions are sent via email to the consumer for booking a new reservation in
order to obtain a partial refund for the cancel fee
Thank you for the opportunity to
clarify
Sincerely,
* ***
priceline.com
This link has been provided to you so that you
can view the Contract Page you were presented when you were submitting Trip
***Just click on the link, or if that doesn't work, please copy and
paste the entire link into your browser***
Note that in order to view the page referenced by the link above, you may need
to have Adobe Reader installedIf you are unable to view the above page, you
can download *** *** from *** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Sorry I could find no way to cancel this complaint earlier. I have been assured they would look into why the "canel for any reason" choice for insurance is not available during their checkout process. It is available at the cruise line as they know how easy it is to resell a cruise cabin. You should not be intimidated by "buy now or else tactics" like those presented at checkout times
Sincerely,
Alan Duquette

Complaint: ***
I am rejecting this response because my cancellation was immediate and the car rental *** was more than willing to cancel my reservation When I spoke to them(Priceline) that evening I was given the round around of telling me to call *** I told them that it was made in error Since this was my first experience with Priceline I feel they should extend the courtesy to refund my money after the treatment I received from their customer representativesI really feel they just took my money and I would really like to get my refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Please ask the Business to evaluate the reviews from the below site
***
The reviews offered from Business website is owned by them and is going to be biasedThe implications of staying in a hotel for which reviews reports Bed Bugs is not going to be goodHence I cannot stay in that hotel, which is kind of out dated and is not clean as per the above reviews
I will request the business to challenge and change the reviews from Tripadvisor before my stay, else I cannot stay in that property
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to send us an e-mail
We are writing to let
you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting to have
your email address removed from promotional emails
We are sorry for any inconvenienceThe Email
Address:*** has been submitted to be unsubscribed
Please allow up to hours for the change to the
process
I hope you found my reply helpful! Please email us again
if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Dear Ms***,
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We are writing due to the complaint your filed with the
Revdex.com regarding your accepted request at the *** *** ***
Ms*** we understand you wanted pet friendly hotel
and thought you were bidding on such a hotel.
We have reviewed you record and found you
opted to use our Undisclosed Hotel option. Please note that any
filtering/sorting options previously applied or hotels
viewed on prior pages do not apply when you use the Undisclosed hotel option
The restrictions on this reservation will not allow us to
offer any refunds or changes,
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:I did not pay the hotel I paid Priceline, the hotel should be very much aware that thousands of people in our town were with out power for DAYS! That means no heat and no waterFor the hotel to not understand how a 3pm check in is unacceptable given the circumstances is simply ridiculousUltimately since this transaction was through you this should be your responsibility to refund for services not used
Sincerely,
*** ***

Email to the Customer:
Dear Mr***,
We are contacting you today regarding your reservation at
the *** *** *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
read bad reviews about your confirmed hotel and had some issues during your
stay
We apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that your hotel fell short of this expectation during your stayWe
appreciate your feedback and we have contacted the appropriate people at the
hotel to share your concernsWe were advised that they did not receive any
complaints from you during your stay
Since we are unable to refund your hotel reservation, we
have sent a separate email that contains a Priceline Hotel CouponWhen you are
ready to redeem the coupon, please click the link inside of the email and
please make sure to review the terms and conditions carefully
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Ms***,Thank you for contacting us regarding your vacation
package purchased under Trip Number ***We thank you for your
patience while we research this booking for youWe are currently making
attempts to resolve this issue for youWe hope to be in contact
with you in
to business days with a resolutionThank you for emailingI
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Teddi C***

In order to locate
the reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the digit Priceline Request number, and the email address
that was provided at the time of purchase
Sincerely,
N D’Angelo
Priceline.com

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation with China Southern Airlines under Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand your
request to be refunded for the $fee that you were charged to cancel your
reservation because you were booked for the incorrect alternative return
flightWe have reviewed our records and verified that you accepted the return
flight departing at 1:55pm on August 20, We apologize; however, we are
truly unable to refund the $cancellation fee
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico Tu***
Executive Offices

*** *** *** * *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Dear *** ***Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** for Trip Number
***We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices.We understand
that you have issues with this hotel reservation.We thank you for your
patience while we research this booking for youWe are currently making
attempts to resolve this issue for youWe hope to be in contact with you in
to business days with a resolutionWe appreciate your patience while
we continue to work to resolve your issue.Sincerely,Jenn
H***Executive Offices

Dear *** ***
face="Calibri">
We are contacting you today regarding your reservation at the Best Western Center Inn for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the star rating of your confirmed hotelWe rated the *** *** Center Inn as a 3-star hotelThis rating is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating
We apologize that you were unhappy with your hotel accommodationsWe have contacted the hotel and were informed that they have not received any complaints from you regarding this matterWe are sorry if we are unable to process a refund for your reservation
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:
This verbose restatement of policy does nothing to justify the misleading description of Priceline.com's offer
By definition "The *** *** ***" (The Strip) is an area of a single street; *** *** *** *** The hotel we received after booking is (citing Priceline.com's website) "Less than two miles from The *** *** ***..." Intentionally and materially misrepresenting the location of the booked hotel has two effects:
1) Priceline.com obtains a lower rate compared to hotels with comparable amenities which are actually, physically, located on The Strip These rates are represented to the consumer as similar to hotels actually, physically, located on The Strip. This misleads consumers into believing Priceline is offering hotels on The Strip at a discount; resulting in higher booking rates
2) Consumers, being mislead in the manner above, must incur additional transportation costs to reach the location falsely described by Priceline.com Transportation to/from locations actually on The Strip adds an average $round-trip cost Therefore, Priceline.com's misrepresentation will cost us $per day, for a total cost of $ Therefore, our stay could have been booked at any comparable hotel, physically located on The Strip, at or below final costsThis material misrepresentation, as a Priceline.com business practice2, should be discouraged and advertised by consumer advocates - in order to reduce industry adoption of similar schemes1 Citations on location of The *** *** ***: "The *** *** *** is a stretch of *** *** *** *** ** *** *** ***.." - Wikipedia
Documented consumer complaints of a similar nature:
* ***
* *** *** *** *** *** *** *** * *** ***
* *** *** *** *** *** *** * ***
Customer Reviews SummaryRead customer reviews
Customer Reviews on Priceline.com LLC
Customer Experience
Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews
Sincerely,
*** ***

Dear Ms***,
"">
We are writing due to the complaint you have filed with
the Revdex.com regarding the Best Price Guarantee for your
reservation at the *** *** *** *** ***
Please visit our
website for the guidelines surrounding this issue
On our website we list the guidelines for the Best Price
Guarantee which state: ***, employee, military, government, convention rates
or other rates not available to the general public are not eligible
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
*** ***
Executive Offices