Priceline.com

Dear Mr***,
We are contacting you today regarding your reservation at the *** *** *** *** *** Hotel for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were unable to use the reservationOur records show that you disputed the charges with your credit card companyOur system automatically cancelled the reservation the dispute was initiatedWe contacted our Chargeback Department and verified your concernThey advised that we can process a refund for your reservation
A refund request for $was submitted today, November 3, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request
We apologize for the inconvenience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

Complaint:
I am rejecting this response because:
The price line number was *** When I stated no reference to the return dates, I meant to say no reference to any change to the return dates from my original proposal, just a change to the departure dates
Sincerely,
Yehuda Landsman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Gerhard Arnhofer

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Dear Mr***,
"">
Thank you for taking the time to contact us regarding the
status of your refund for the cancellation of one of your ticket reservation
with *** *** ***, for Vacation Package Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesA refund for $
was issued today, June 18, The refund will be processed through our
system within one business dayIt is your bank that will post the refund to
your accountBank processing time varies, so please check with them if you do
not see the refund in your account within a few business days
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We
have received the consumer’s additional comments concerning the consumer’s Name
Your Own Price reservation. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence
The Express Deals screen shot offer provided by the consumer does not disclose
a specific property
In accordance with priceline best price guarantee policy, if you find a lower rate within hours
of booking, excluding taxes and fees for the same exact itinerary, Priceline
will be able to refund the difference in ratesHowever, since the lower rate referenced
by the consumer did not disclose a
specific property, and the hotel name is not disclosed prior to purchase, it
cannot be compared to the consumer’s original booking at *** *** *** *** *** *** ***
Resort & Spa, and therefore does not qualify for a price guarantee refundPlease
note that Priceline’s Best Price Guarantee policy is disclosed on our website If you would like to review the full details
of our Best Price Guarantee, please click on the following link or copy and
paste into your web browser: ***
We
are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com
The Priceline
Negotiator's
BEST PRICE
GUARANTEE
If you find a lower price online for the
same itinerary we'll refund 100% of the difference
Make sure to contact us within hours of
booking on priceline.com to initiate your claim
How Do I Know If I Qualify?
The
Priceline Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise
and Vacation Package reservation sold on priceline.com! The lower price,
including taxes and fees, must be available to the general public for booking
on a website in the same currency, using the same form of payment and from the
same point of sale as your original reservation when you call usThe lower
price must be an exact match to the itinerary booked on priceline.com,
including offering a comparable cancellation policyFor reservations that are
not pre-paid, we will either help you cancel your reservation so you can rebook
at the lower price, or we will refund 100% of the difference after travel is
completedHere's what you need to look at to match itineraries:
Hotels: same hotel, cheand check-out dates,
number of rooms, room type including bedding and view selection
Our
Best Price Guarantee does not apply to fares that aren't available to the
general public, such as those for corporate customers, military personnel,
students, children, senior citizens, groups, and members of organizations such
as AAA and AARP, as well as wholesaler and consolidator fares, convention
rates, and fares purchased through coupon promotions, loyality and other
"reward" programsFares that have been partially refunded or
canceled by Priceline.com or others, and fares that are part of promotional packages
or that include additional amenities, such as parking meals, are excluded from
the Best Price Guarantee
This contract for request number *** was originally
initialed on 2014-08-12:58:
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*** ** *** *** *** ** *** *** *** *** *** ** *** ** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** ** * ***
** *** *** *** *** *** *** *** *** *** ** * *** *** ** *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** ** *** ** * *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** * *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** * *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** ** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
*** ***
I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy

Dear Ms***,
face="Calibri">
Thank you for taking the time to contact us regarding your reservation with *** Air Lines for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a cancelation for a full refund of your reservation as the itinerary you received will only allow you to stay for hours in *** **
The ability to change or cancel an airline ticket depends on the airline?s fare rules associated with the tickets purchased, which is this case, unfortunately, state that the tickets are non-refundable and non-changeableWhen you booked your reservation, we disclosed that your flight would depart anytime from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure, with a maximum of connection each wayWe reviewed your itinerary and confirmed that it meets the parameters you agreed to on your Contract Page
For your reference, a copy of your contract page has been sent in a separate e-mail
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear Ms***,
Roman">
We wanted to take this time to contact you regarding your
hotel
reservation at the *** *** New York City - *** booked under
Trip Number***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand,
you're requesting for a full refund because the hotel was
unable to
provide the room type you reserved and due to some issues
with the
quality of the room
We have reviewed this concern and verified that a refund
of $was
processed back to your card last December 29, As an
apology for
the inconvenience, we will submit an additional refund
request in the
amount of of $which is 20% of the total cost of
your reservation
This will be reviewed by our Management Team and if the
refund will be
approved, it may take 7- business days to be
processedWe apologize;
however, we will be unable to process a full refund for
your
reservation
We apologize for the inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I don't care what you put in the contract, the fact that you clearly advertise "free cancellation" on your website (see screenshots) and then change the rules in contract written to be unobtrusive and non-user friendly amounts to advertisingEven if customers sign this contract prior to purchasing from your company, it does not give you the right to falsely advertise on your website and try to mislead customers into thinking that bookings should be cancelled when this is not the caseAll references to "fee cancellation" (see attached file) should be removed from your website or selectively placed next to applicable rooms so as not to purposely mislead customers
I am perfectly aware of the contract - you do not need to inform me for the 100th time about the contract - the contract does not make this issue rightI don't understand why you fail to address that larger issue of advertising on your website and what you can do to prove to customers that you are a reputable and honest business
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI'm corresponding with you to inform you that I have been reimbursed the $from Priceline Thank you so much for your help
Sent from my iPhone
Sincerely,
*** ***

Dear Mr***,
face="Calibri">
We are contacting you today regarding your reservation at the *** *** *** *** *** Hotel for Request Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had some issues at the hotel during your stay
We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and rest assured that this will be forwarded for documentation and reference
We contacted the hotel and we were advised that General Manager of the property, Paul C***, spoke with you regarding your issueAccording to the hotel, they offered a future free night stay at their property, which you acceptedRest assured that your feedback will be noted and will be passed on for documentation and reference
As an apology for the inconvenience, we submitted a refund request in the amount of $which is 20% of the total cost of your reservation
The refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceThe consumer’s selected reservation discloses the following
cancel policyCancel Policy: For the room type and rate that you've selected, you are
not allowed to change or cancel your reservationIf you cancel your room, you
will still be charged for the full reservation amountThe consumer’s purchase
is non-refundable and we are sorry
we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
Roman">
We are contacting you today regarding your reservation at
the *** *** *** - Fremont - Newark for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a refund for your reservationWe are currently making
attempts to resolve this issue for you and hope to be in contact with you within
the next week
I appreciate your patience while we continue to work to
resolve your issue
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Roman">
We wanted to take this time to contact you in regards to
your Airlines ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
are not satisfied with the schedule of your return flight since you cannot use
the last night of your hotel reservationWe have reviewed your reservation in
our system and verified that you requested the departing flight and return
flight schedules including the hotel check in and check out datesWe
apologize, however, we are not able to provide you a refund of the exchange
fees
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices
This
checkout page for trip number *** was submitted on 2015-02-
17:01:
The *** *** Hotel And Casino
Guest Rating: / *** *** *** *** ***
*** *** *** ***
Distances
are calculated in a straight line from point to pointmiles from
*** *** *** ***
Check-In: Sat, Mar 7,
2015Check-Out: Thu, Mar 12, 2015Nights:
NightsRooms: RoomPersons: Adults
Room 1: *** ***
Room Type: Best Package Rate
Freebies:
Free Parking
Flight Details
Departing Flight Information - Saturday, Mar
07,
Flight 12593hr 50m, mi
Departs:*** *** *** *** *** ***
*** **4:PM
Arrives:*** *** *** *** *** ***
*** *** **6:PM
StopsAirbus
A320Economy/Coach
Returning Flight Information - Thursday, Mar
12,
Flight 12743hr 30m, mi
Departs:*** *** *** *** *** ***
*** *** **12:AM
Arrives:*** *** *** *** *** ***
*** **6:AM
StopsAirbus
A320Economy/Coach
Passenger and Ticket Information
Passenger 1:
*** ***
Passenger 2:
*** ***
Ticket Type:
Electronic Tickets will be issued for this
flight
Rental Car Details
Mid-Size Car*** *** *** *** *** *** or similar(make/model not
guaranteed)
and
Unlimited Mileage, Automatic, Air
Conditioning
Driver:
*** ***
Location:
*** *** * *** *** *** *** *** ***)
Pick-Up:
Sat, Mar 7, Drop-Off:
Thu, Mar 12,
Summary of Charges
Room 1:
*** ***
Nights:
Total Price for peopleprices are in US dollars
$
($647.90/pp)
Important Information
Hotel Cancellation Policy: For the room type and rate that you've
selected, you are not allowed to change or cancel your reservationIf you
cancel your room, you will still be charged for the full reservation amount
Your hotel reservation is guaranteed for arrival on the confirmed che
date
The room type you've selected will comfortably sleep up to people
Hotel Freebies:
Free Parking
Mandatory Fee: This hotel charges an additional $per room per
nightThis fee will be charged to you directly by the hotelMandatory fees are
not optional and typically cover items such as resort fees, energy charges or
safe feesThe amount of the charge is subject to change
The reservation holder must present a valid photo ID and credit card at
check-inThe credit card is required for the mandatory fee listed above as
well as any additional hotel incidental charges such as parking, phone calls
or minibar charges which are not included in the room rate
Requests for special
needs (including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed
Seat requests and meal preferences cannot be guaranteedFares are not
guaranteed until purchased
You will be issued electronic tickets for this tripRemember to bring a
valid government issued photo ID with you to check-inIf you are traveling
outside the US you'll almost always need a passport
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationNo refunds will be granted for the
unused portion of your trip
This vacation package is subject to the cancel/change policy as defined by our
travel partners
Only *** *** will be able to pithe rental car at the counter
*** *** will be required to present a valid driver's license and a valid
credit card or debit/check card in their name with a minimum of $available
credit as a security deposit on the vehicle
Your package does not include vehicle liability, collision or personal
accident coverage for your rental carYou should determine if you have
insurance coverage prior to pick-upAdditional insurance can be purchased at
the rental counter
I*** ***
I have read, accept and agree to abide by
priceline.com's terms
and conditions, privacy
policy

Revdex.com, Inc
The consumer’s
hotel room reservation was purchased directly with ***.com
For any assistance
related to ***.com purchases, please contact *** *** or Jessica
Byrd at ***.com (contacts below).
*** *** * ***
*** *** * ***
*** *** ***
Phone:
*** | Fax: ***
Address: *** *** *** *** *** *** ** ***
Website: www.***.com
Sincerely,
* ***
Priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your Avis Rent a Car reservation for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand you only intended to bid USD per day
instead of
USD per dayWe reviewed your request and verified
your contract page provided the alternative option that stated we could get you
a rental car reservation for USD per dayWe listed the new price on your
contract page that you reviewed prior to accepting the new offer
Your initials on your contract means to us that you
agreed to the terms and conditions of your reservation and all the reservation
details including the priceWhen you purchased your reservation, you entered
into a binding contract that cannot be cancelled even if the reservation was
not usedThere is no cooling off period that applies to your contractThe
rental car company will consider the reservation a no show and release the car
if it was not picked up as scheduledThis is the standard procedureWe
apologize, your reservation is non refundable
Thank you for your time and we hope you find this
information helpful
Sincerely,
Junko A***
Executive Offices

Complaint: ***
I am rejecting this response because:
I advised the agent on the phone who offered me this same resolution prior to me filing this complaint that this offer was unacceptableA 20% refund is a slap in the face after everything we dealt withA 20% refund doesn't make up for the conditions of the rooms, it doesn't excuse the manager threatening my motherIt cant take back the disrespect, a full refund can not do these things either but its a good place to startThe hotel needs to be investigatedIve also filed complaints with the attorney general and the *** Health department and department of code enforcementI will not let this just die and get brushed under the rug because you've offered a pathetic 20% refund
*** ***

RevDex.com, Inc
We have received
the consumer’s additional comments. As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionUnfortunately, there
is nothing we can add to what has already been stated in our previous
correspondenceIn cases where unauthorized
charges are placed on a credit card account as alleged by the consumer, the
credit card holder must report the fraud claim to the credit card-issuing bank
The bank will investigate the credit card holder’s claims, and priceline will always assist with any investigation
inquiresWe are unable to assist the consumer any further in this
situation
Sincerely,
ND’Angelo
priceline.com

Complaint:
I am rejecting this response because:
I know your policies, I didn't my research on your web site and know which hotels where most likely to be selected for name your own price, this hotel said free parking I bid and got that hotel and my itinerary said free parking, but the hotel is charging for parkingMy confirmation says I have free parking I should get itI know it's not guaranteed, but when you say I have it at that point it isThat is what I thought I was going to get when I submitted a bid, I got what I was trying to get and your confirmation says I get free parking, but the hotel is charging meYou should list information about the hotel I bookedDo to this miss leading information, which is still up on your website last I checkedI would like you to pay for my parking, because you said it was free, not the hotel you! You should take ownership for putting information on the companies websiteIf the information was not there I would not be complaining about a parking feeYour information is misleadingTake ownership and fix your website about that hotel amenities
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I did not stay at the *** ***, the hotel was at full capacity and they were unable to accommodate me, I called Priceline regarding this matter and I was told by Priceline that the hotel has been advised that I will need bedsWhich apparently was a lie, the hotel was never told anything and the staff was rude and carelessI will attach my conversation with Priceline and the fee I paid to stay next door which they were very happy to accommodate me, and advise I should never use a third party to book a hotel, now I understand why
Also I will attach the file of the $fee I was charge at another hotel which it was booked thru Priceline and had no problem accommodating me at $more
Sincerely,
*** ***