Priceline.com

Complaint: ***
I am rejecting this response because: I spoke to *** and informed him of the following; When I spoke to *** on 8/a representative of Priceline, I asked her to forward me a copy of this policy, which again it is not stated anywhere that I was not entitled to a full refund the dayFurther, the hotel and Priceline were immediately contacted after I accidentally booked a hotel I didn't needI sent Priceline a copy of their cancellation policy they forwarded to me, and my telephone records showing that I dialed *** ***, and PricelineI tried to resolve the matter then and at a later timer via telephone, and then sent a letter thereafterI do believe that because I called Priceline and *** ***, I shouldn't be charged a no-show fee, I can obviously prove this Most importantly, I asked Priceline to forward me their documents, which when I looked it over no where on there does it state NO refunds if a hotel is booked after 12pm local timeAdditionally, if they have several different cancellation policies wouldn't that fall under some sort of advertising? I have waste time and energy trying to resolve this matter, therefore at this point I will only accept a FULL refund.
Please see below for an email they sent me:
Thank you for taking the time to contact us regarding your reservationat the *** *** for Trip Number ***We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices.We understand that you are requesting for a full refund of yourreservationWe reviewed your issue and verified that you contacted usafter noon, local hotel time on July 4, It was stated on yourcancellation policy that refunds or cancellations are not availableafter noon local hotel time on your day of arrival (Saturday, July 4th).However, a one-time exception was made to refund your reservation minusa one-night no-show feeA refund for $was issued on September 1,Your refund has been processed through our systemIf you need tocheck the status of your refund, please contact your bank directly toinquire about their processing time.We are sorry we did not provide you the answers you were looking for andhope you find this information helpful.Sincerely,*** ***Executive Offices
Sincerely,
*** ***

I used to love Priceline and used it every time I travel, here recently I have had this issue and stopped booking with them but thought I would try more time and what a mistake that wasSo I am going through the available hotels and I find one go through the process of putting in my info and billing info and hit submitOf course it happens again error msg "oops there was a problem with your booking please check your credit/debit card and try again" well from previous experience with this error msg I don't try again because I know the money is now pending and if I would have tried again it would have tried to push the charge through again and again and againEach time you try again the transaction processes yes it's pending I understand it's going to be placed back in my account in 3-business days but here's the problem I call customer service they say there was no rooms available for that date at that hotel you picked ok I've had that problem and usually it will say this deal is gone not there was a problem with my cardIf the date wasn't available then why would it charge my card at all why not say this deal is gone like it usually doesThey are no help when it comes to this issue and now once again I'm stuck just waiting on this money to be placed back into my accountWhatever they have done to the system they need to take a look into this because this is not just inconvenient but it's not ok that they can process a transaction and even have the money pending periodI have started using *** don't like it as much as I did Priceline but at least I don't have these issues with my money being held for no reason and they give the same excuse every time and of course it's not them it's my financial institutions faultSo which is it there was a problem with my card info no cause the charge is pending, the room I picked is unavailable for the date I picked no because the same deal is there, it's my financial institution they denied it well why the money is there and all my info was correct, or Priceline has a problem with there system that they need to look into and take care of because this is not rightJust imagine you book a room for a week through Priceline and this happens And it's $and your leaving for this vacation Friday it's weds Monday is a holiday ohh well sorry it will be placed back in your account in 3-business days that's just not an ok answerThey need to do something with this issue and do something quickly

We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe provide hotel chain examples for
illustration of what you may expect when choosing a star levelHowever, we do
indicate that the brands shown are only examples and may not be a part of our
programAlso, every hotel is different and not all hotels within a certain
chain have the same star level ratingWe have researched to find that this
hotel does meet our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows: ***.com = stars
***.com = stars ***.com =
stars ***.com = starsIn addition, guests who have previously stayed
at this hotel have told us how much they enjoyed their stay by sending us
positive reviews about the overall quality, cleanliness, location, and
amenitiesThis hotel has an Overall Guest Rating of out of on The
Priceline ScorecardThe Overall Rating as well as real traveler’s reviews for
this hotel are available for review on our website. Per our Quality Experience Guarantee, the
hotel has been star-rated by priceline according to our rigorous rating system
This means that our hotel staff has researched your hotel, reviewed customer
comments, and compared star ratings assigned by other rating servicesThe
hotel you received meets priceline's strict quality standardsWe do feel that
this hotel is properly rated through our system and we are truly unable to
process any refunds On March 5, 2015, we
received notification that the consumer chose to dispute the transaction with the
bank indicating the intent not to pay for the authorized non-refundable purchase
Therefore our system automatically cancelled the reservation once the dispute
was initiated as it is an indication that there is no intention to pay for the non-refundable
purchaseWe are unable to reinstate the reservation once the consumer chooses
to initiate a credit card dispute and we cannot process a refund We are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

RevDex.com, Inc
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond
According to the consumer,
he purchased non-refundable airline tickets for travel in November 2013, and
was unable to travel as bookedThe consumer is requesting a refund or change
Customer’s Statement of the Problem:
“Purchased a Round trip ticket for
and was unable to make the trip,”
Attached
hereto is a copy of the consumer’s initialed contract page authoring the non-refundable
non-changeable terms and conditions of his purchase
We
hope you find this information helpful and thank you for the opportunity to
clarify
Sincerely,
** ***
Priceline.com
This contract for request
number *** was originally initialled on Fri Oct 17:19:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected
Get 100% Trip Cancellation and Trip Interruption Protection and much more for only $null per
person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
We Found a Great Deal
for You
$
If you can return on Friday, November we can get you tickets
for $per ticket including taxes and fees
Departing Flight Information - Tuesday, November 12,
From:*** Regional Airport (***)
*** **
To:*** *** Terminal/*** Field (***)
*** **
Connections
Depart anytime, including off-peak
*
Jet Aircraft
Returning Flight Information - Friday, November 29,
From:*** *** Terminal/*** Field (***)
*** **
To:*** Regional Airport (***)
*** **
Connections
Depart anytime, including off-peak
*
Jet Aircraft
* When flying on off-peak flights your trip may start as
early as a.mon the dates you requested or as late as a.mthe next day
If your trip starts in the evening, there is a chance that your flights may
arrive anytime on the day after departure
Passenger Information
*** ***
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes,
Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Travel Insurance:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will
be round-trip, coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value
after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Photo ID must match the passenger name provided
Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to usIn most cases, your complete flight
itinerary will be ready for you in secondsRemember, these tickets
cannot be cancelled, transferred or changed
Initial Here:
J*
I have read, accept and agree to
abide by Priceline.com's terms and conditions and
privacy policy
Please note:
If you are ready to purchase, please select "Buy My Tickets Now"Due
to constantly changing airline inventory, ticket availability is not
guaranteedYou will be charged only upon a successful booking

Dear Ms***,
We wanted to take this time to contact you regarding your
airline ticket
booked under Trip Number ***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
would like to have business class tickets for your
reservation
We have reviewed this concern and verified that you
searched, booked and
paid for coach cabin ticketsAs an apology for the
confusion, we can
submit a refund request for $or you may upgrade you
tickets to
business class via voluntary exchange paying all fees and
additional
airfareWe apologize; however, we will be unable to
upgrade your
tickets for no fee
If you would like to upgrade your ticket for a fee,
please contact us
back before your current scheduled departure date which
is Friday, June
19, If you have further questions, please contact
us directly at
***The Executive Office hours are 9:a.m
to 6:p.m
Eastern Time, Monday through SaturdayYou will need to
enter your Trip
Number, which is *** when you contact us
Please note that the number provided above is a United
States phone
number, and you may incur toll charges when calling from
outside the
United States or Canada
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
The business has requested the trip ID number and the email address used in the reservation:
Trip ID #: ***
E-mail: ***.com
Sincerely,
*** ***

size="2">Revdex.com, Inc
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable and
non-changeable terms and conditions of the selected purchase
Sincerely,
** ***
priceline.com
This contract
for request number *** was originally initialled on Fri Feb 21:51:
EST
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation
to the nearest medical facility and/or to your home in the event a serious
medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sat, February 21,
Return:
Mon, February 23,
Departing Airport:
*** *** *** *** ***
*** *** **
Arrival Airport:
***-*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Complaint: ***
I am rejecting this response because:The dollars I received does not solve anything at allWhen I got to *** I could not use the hotel that I payed forThis means that I had to no where to stay that nightI could not sleep in my car in *** because I probably wouldve got robbedI need to be reimbursed for the hotel that I had to purchase because priceline failed meI need to be reimbursed an additional dollars for the hotel I had to purchase because of pricelineI am trying not to be rude but this is so frustratingI could not sleep on the sidewalk in *** when I got thereIf priceline would not have failed me I would never had to spend dollars for an additional hotel
Sincerely,
*** ***

RevDex.com, Inc
Our record indicates that this matter has been addressed with the
consumer, and a refund was processed in the amount of $on
Jun 11, The refund of $for the original flight was processed on
Jun 10,
Sincerely,
* ***
Priceine.com

Dear Ms***,
Roman">
We are contacting you today regarding your *** *** ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you would
like to change your airline ticket travel datesUpon careful review of your
reservation we have verified that the dates requested at the time of booking
was for July 23- 29, This information was provided on the contract page
that you reviewed and initialed prior to bookingOur ability to assist you is
dependent upon the airline policyIf you are interested in exchanging your reservation
for future travel in accordance with the fare rules and restrictions, don't
forget to call before your current scheduled departure date, which is Thursday,
July 23, 2015; at 7:PMPlease note, changes or cancellations are not permitted after
this timeFor your reference, we sent a copy of your contract page in a
separate emailWe apologize for the inconvenience and we thank you for your
time
Sincerely,
*** ***
Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The
consumer states: “I have
since spoken to *** *** corporate and they are issuing me a full refund.”
Although the property manager advised
that they are unable to offer any refund in our attempts to assist the consumer
with his/her requested refund; we are pleased that the consumer was able to
obtain a satisfactory resolution directly from the property
Sincerely,
** ***
priceline.com

Dear *** ***
size=2>
Thank you for contacting us regarding your reservation with *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused airline ticket because the destinations were incorrect
We reviewed your reservation information and confirmed both your original offer that was rejected, and the counter offer that was presented and accepted showed your departure city was *** ** and arrival into *** *** **We also confirmed your contract page was initialed indicating that the information entered was correctOur representatives provided you with a cancel with resubmit option, but you declined each time because you were unhappy with the feesWe are sorry if your ticket went unused; however, we are unable to offer any options to refund you as requestedYour reservation is non-changeable, non-refundable and non-transferable
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else
Sincerely,
*** ***
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and
appreciate the opportunity to respond
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation prior to purchase
In this case the consumer selected a reservation that
provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase
We appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number 2***was originally initialled on Wed Nov
03:20:EST
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
only $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, November 21,
Return:
Mon, November 25,
Departing Airport:
*** *** *** ***
*** **
**
*** *** *** ***
** *** **
**
*** *** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
**
*** *** *** ***
*** **
**
*** *** *** *** ***
*** **
**
*** *** *** *** ***
*** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
Stephanie Feig
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Travel Insurance:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that accepts your price, we'll immediately
purchase your tickets using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
sf
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Our record indicates that this
matter has been addressed with the consumer, and a refund was issued
Sincerely,
N D***
Priceine.com

Dear *** ***
Thank
you for taking the time to contact us regarding your reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand your concern about the quality/star level of your hotel
We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as
follows:
*** = stars
*** = stars
*** = stars
We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel
We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star ratingAll properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website
When you did not cheaccording to your confirmed itinerary, our travel partner released your reservationThe type of reservation you booked is restricted; which means, it is non-changeable, non-refundable, and non-transferable
Since there are no other options I can offer that would result in a different outcome for your issue, I?d like to thank you for emailing us today
Sincerely,
*** ***
Executive Offices
Revdex.com, Inc
I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors rate this hotel as follows:
*** = stars, *** = stars, *** = stars
We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
%

Dear ***,We are sorry to know that you are dissatisfied with the charges for your trip to *** ***.In accordance
with our Best Price Guarantee policy, consumers must call us within hours of booking the reservation in order to claim a Best Price Guarantee
Our records indicate that you did not call Priceline customer service within hours of booking the reservation, and therefore, did not qualify for any refund in accordance with the policy
If you would like to review the full details of our Best Price Guarantee, please click on the following link, or copy and paste into your web browser: ***Thank you for choosing to email us today.Sincerely,Jacky G.Customer Service Specialist

RevDex.com, Inc
class="MsoBodyText">
We are
in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond
*** *** stated that the resort fee was
not disclosed prior to submitting his offer, and when he contacted the hotel to
request a crib, he was informed that there is a $resort feeHe contacted
Customer Service to cancel and rebook and stated our agent agreed to cancel the
reservation and was advised he would see a refund within business daysSince
he did not receive the refund, he contacted Customer Service again and noticed
an email stating that he could not get a refund for the reservationThe
customer is requesting for a full refund of the reservation
The case was reviewed by an Executive
Services Agent who determined it was a valid agent error, and refunded the
customers reservation in fullThe customer was sent an email advising of the
cancellation and to please allow 3-days for the refund to appear back to his
credit card
We appreciate the
opportunity to clarify
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your airline reservation with *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand that
you are requesting a refund for the overdraft fees that you incurred and the
cost of the tickets due to the inconvenience
We would like to apologize that you incurred these
overdraft fees amounting to $due to the multiple authorization that was
placed on your accountTo further assist you, please send us a copy of your
bank statement showing these charges to fax number ###-###-####Once we
receive your bank statement, we will submit a refund request for $A
refund request will be submitted to our management team for review, and if
approved, the refund will be processed to the card you used to submit your
requestThis process can take up to days
Regarding your ticket cost, we apologize however there
was no cancellation or change policy published by *** *** for flights
on January 30, The airlines further advised that your flight (flight # ***) on January 30, from *** ** to *** ** departed as scheduled
Therefore, we are unable to refund you for the amount of the tickets
We apologize for any inconvenience and thank you for your
patience while resolving this issue
Sincerely,
*** ***
Executive Offices

"">
RevDex.com, Inc
Our record indicates that this
matter has been addressed with the consumer and the reservation was canceled
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because:
I am sure you could easily see that this is a very standard saved response that people use for cases like travel insurance complaintBut if you have really read my e-mail, you will see that the "COVERAGE" is not the main subject that I am complaining about, it's how customers are treated when they are trying utilize this insurance that they purchaseI am complaint because I had to wait through a very long scam-filled waiting tone telling me that I have won several vacations to the exotic tropic island and in the end of all these messages, I was told the number was changed. I contacted Priceline about this horrible experience and they told me to contact the insurance agency myselfBut since this is the insurance agency they contracted, wouldn't Priceline reach out to the insurance company itself to resolve this issue? If I am building a house and have problem with my wiring, I will tell my builder, and my builder wouldn't tell me to go talk to the electrician myself! They've contracted the electrician, they will solve this problem
They gave me a standardized answer, and when I wrote back and asked Priceline to really read my e-mail and THEN replyThey replied with a more specific response and said they would contact the hotel to see if they could make an exceptionI called Priceline two days later, and they told me no one has contacted the hotel for meIt was overall a very disappointing experience. This is the reason I am rejecting this responseI had a bad experienceI took the time to write it down, and just got an almost automatic reply, with them emphasizing customers always come firstNoThey do not. Priceline spends huge money on their advertisement and pinch every penny out of their customers and after treating them like dirt they responded with an e-mail telling the customers how much they appreciate their feedbackDo you? Please stop this charade and just READStop saying you will take care of your customers and then tell them there's nothing they can do to help me. At this point, I'm not trying to cancel the hotel any more, but simply tell them what a horrible insurance company they have contractedAnd all Priceline's response was e-mailing me the coverage plan over and over again
Sincerely,
*** ***