Priceline.com

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to
respond
We are sorry that
the consumer was unaware that she/he had selected and authorized the purchase
of a non-refundable reservation. On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information
Important
Information
Your airline tickets
are non-refundable, non-transferable and non-changeable
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase
We
appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
LLC
List of requests for
*** *** submitted by the consumer:
***
ACCEPTED
***
***
***
***
*** ***
15-Jul-
14-Jul-19:25:
***
***
RESUBMITTED
***
***
***
***
*** ***
15-Jul-
14-Jul-19:11:
***
***
RETAIL
***
***
***
***
*** ***
14-Jul-
14-Jul-12:46:
***
***
RETAIL
***
***
***
***
*** ***
13-Jul-
11-Jul-15:32:
***
***
RESUBMITTED
***
***
***
***
*** ***
13-Jul-
11-Jul-15:29:
This contract for request number *** was originally initialled on Tue Jul
19:10:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Wed, July 15,
Return:
Sat, July 18,
Departing Airport:
*** *** *** *** ***
*** *** **
Arrival Airport:
*** *** *** *** *** *** ***
*** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ***
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for
$per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation with *** Corporation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting to cancel this reservation since we cannot apply the Best Price
Guarantee towards this reservationOur records indicate that an exception to
the no-cancel policy was allowedYour reservation has been cancelled and a
full refund has been processedA refund for $was issued on July 10,
The refund will be processed through our system within one business day
It is your bank that will post the refund to your accountBank processing time
varies, so please check with them if you do not see the refund in your account
within a few business days
We apologize for any inconvenience and thank you for giving
us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because: I have no record of a refund and I do not know the amount the party is stating has been refundedLast visit to my bank, no refund received
Sincerely,
Kathy Shields

Revdex.com, Inc
We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond
Priceline offers a variety travel
service options, including reservations that offer cancelations
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected
a reservation that provided greater savings and less flexibility
Attached hereto, is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected purchase
Important Information
These airline tickets are non-refundable, non-transferable
and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
We thank you for the
opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Thu Nov
16:34:EST
Your Trip Summary
Airfare Details
Depart:
Wed, December 24,
Return:
Sun, December 28,
Departing Airport:
Pittsburgh Intl Airport (PIT)
Pittsburgh, PA
Arrival Airport:
Montgomery Regional Airport / Dannelly Field (MGM)
Montgomery, AL
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** * ***
*** * ***
Aircraft:
Jet aircraft
Rental Car Details
Economy
Chevy Spark, Kia Rio or similar
Location:
Montgomery Regional Airport / Dannelly Field (MGM)
Pick-Up:
Wed, December
Drop-Off:
Sun, December
Total Rental Days: days
Driver: *** ** ***
*** *** ** *** **
Summary of Charges
Package Subtotal:
$
Govt Taxes,
Airline Fees and Agent Fees:
$
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
These airline tickets are
non-refundable, non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not availableIf you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These special discounted tickets
issued are not eligible for frequent flyer milesPriceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember to bring a valid
government-issued photo ID with you to check-in
•
Only David LGress will be able
to pithe rental car at the counterDavid LGress will be required
to present a valid driver's license and a valid credit card or
debit/check card or debit/check card in their name with a minimum of $
available credit as a security deposit on the vehicleIf you plan to
use a debit card, you may be required to provide round-trip flight
information at the rental counter
•
Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental carYou should determine if you have insurance coverage prior to
pick-upAdditional insurance can be purchased at the rental counter
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy

RevDex.com,
Inc
According to the consumer, she is not satisfied with the quality of the one
star hotel property she/he selected from a list of properties, and requests a
refund
We are truly sorry that the
consumer is not pleased with the hotel room accommodations he/she
selectedPrior to purchase, priceline provided the consumer with reviews about
the overall quality, cleanliness, location, and amenities of the one star and upon reviewing this information, the consumer chose
to select this property
We are sorry
that we are unable to assist the consumer any further in this situation and
suggest that the consumer contact the property at the following telephone
number for any further assistance concerning this
matter
*** ***
*** *** *** ***
*** ***
Phone Number:
*** ***
Fax Number:
*** ***
Sincerely,
** ***
priceline.com
CONTRACT PAGE
*** ***
*** *** *** * *** ** ***
Your Room: Queen Room - Cable Tv Is Available In This RoomA
Microwave And Small Fridge Are Featured
Room sleeps adults
Non Refundable
Check In: Sat,
Jul 11,
Check Out: Sun,
Jul 12,
Rooms: room for night
Room Rate: $
per room/night
Taxes & Fees: $
Room Total: $
Guest Info (Room 1)
***
Billing Info
***
** ***
***
***
***
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
By tapping Book Now, I agree to the Booking Conditions, Terms and Conditions, and
Privacy Policy
Booking Conditions
Book Now
IMPORTANT INFO PAGE
View taxes & f ees ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
T axes and Fees
Amount: $
Prices are in USD
Night ly Rat es
Sat, (07/11): $
Cancel Policy
If cancelled or modified up to day before the date of arrival,
no fee will be chargedIf
cancelled or modified later or in case of no-show, percent
of the first night will be
charged
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
Rate Description: Special
Rate
Negotiated Special Details:
Smart Deal â null
Offer Details: Negotiated Specials may be limited to certain
dates and subject to availability
Cancel Policy: If
cancelled or modified up to day before the date of arrival, no fee will be
chargedIf cancelled or modified later or in case of no-show,
percent of the first night
will be charged
Additional Information About the Room You Selected: WiFi is available in the hotel rooms and is free
of chargePets are allowedCharges may be applicableFree
public parking is possible on
site (reservation is not needed)
All rooms are booked for double occupancy (i.e
adults) and accommodations for more
than two adults are not guaranteedAll children are welcomeUp
to two children under
years stay free of charge when using existing bedsOne older
child or adult is charged USD
per night when using existing bedsThere is no capacity for
extra beds in the room
No Deposit Will Be Charged
If you don't cheto the hotel on the first day of your
reservation and you do not alert the
hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you
a penalty
The reservation holder must present a valid photo ID and credit
card at check-inThe credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in the room rate

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear MrPierre,
Thank you for taking the time to contact us regarding
your reservation with Delta Air Lines for Trip Number 2***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting that we refund the cancel fee charged for canceling the
reservation because you booked the wrong dateWe have reviewed our records,
especially during cancelation, we found that our representative has informed
you of the cancel feeWith your consent, he proceeded in canceling your
reservation for a fee of $per ticket
Under circumstances, your reservation is
restricted and it is not supposed to be changed or cancelledAn exception to
the no-cancel policy was provided; however, we will be unable to waive the
fees
Cancellation fees offset charges imposed by our travel
partners for the cancellation of non-refundable reservations, and are
consistent with the fees charged by the travel partners or other travel
agencies
Prior to booking your reservation, we presented you with
a Contract Page to review and initialThe contract has information that the
reservation is non-refundable, non-transferable and non-changeableBy
submitting the request, you indicated that have read, accept and agree to abide
by the terms and conditions of the reservation
For your reference, a copy of your contract page has been
sent in a separate e-mail
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna Abelida
Executive Offices

Revdex.com, Inc
Our record indicates that this
matter has been addressed with the consumer, and a refund for $was issued to the customer
Sincerely,
* ***
Priceine.com

Revdex.com, Inc
The consumer selected a Name Your Own Price reservation and assumed that when
selecting a Name Your Own Price reservation, she/he would receive confirmation
for a property that she had seen during a previous hotel search on priceline
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding the cancel
policy labeled under Important Information
Important Information
The hotel that is
selected may or may not be one that you have seen during a hotel search on
pricelineAny sorting or filtering options previously used will not apply to this
Name Your Own Price request
Consumers who wish to stay in a particular property/location, have
the option to select from our Published Price service where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her exact price,
location and hotel
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase, including the cancel policy
Thank
you for the opportunity to clarify
Sincerely,
** ***
priceine.com
This contract for request number *** was originally
initialed on 2014-11-18:48:
Please Review Your
Request
Star Upscale Hotel, Temecula
Area
Which hotel will I get?
CheDate:
Sunday, November
23,
Check-Out Date:
Saturday, November
29,
Region
Temecula, CA
City Area:
Temecula
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness
Center, Business Center, Guest Score 8/or Higher
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may
or may not be one that you have seen during a hotel search on pricelineAny
sorting or filtering options previously used will not apply to this Name Your
Own Price requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
* *** *** *** *** *** ** *** ** *** *** *** *** ***
privacy policy

Dear *** *** Thank you for taking the time to contact us regarding
your airline reservation for Trip Number *** We are writing to
let you know that we have received your email in our Executive Offices
We understand that you have issues with your airline
reservation
We thank you for your patience while we research this booking for you
We are currently making attempts to resolve this issue for youWe hope to be in
contact with you in to business days with a resolutionWe
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H***Executive Offices

Dear
MsOutlaw,
Thank you for taking the time to contact us regarding your airline
reservation
for Trip Number 2***1.We understand that you would like to get a full
refund of the reservationWe apologize but the only option is to cancel for a
fee of $200; however, you will only receive a refund of the cancel fee once you
submitted a new request on our websiteShould you decide to cancel the
reservation, please contact us prior to your scheduled departure which is on
Thursday, May 29, 2014; 1:PMCancellation with fee option is not permitted after
that timeWe are sorry we did not provide you the answers you were looking for
and thank you for your time
Sincerely,
Zadhy Solinap
Executive Offices

Complaint: ***
I am rejecting this response because:
Date Sent: 4/14/6:06:PM Complaint: *** I am rejecting this response because: Those aren't the dates we entered. Sincerely, *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My credit card company has been trying to communicate with PriceLine and PriceLine has not respondedI disputed the charge with my credit card AFTER talking to PriceLine - who was unwilling to deem the obvious charge as error and the priceLine representative suggested that I purposly and intentionally made the two chargesIt sounds like PriceLine is avoiding the issue at handMy credit card company has been trying to reach Priceline in order to resolve this dispute, yet Priceline is saying here that they are unaware of the credit card dispute outcome Priceline, my credit card company has been waiting for you to respond to the disputeI have completedy travel and even the Hotel saw that there was a double booking of the same and attempted to cancel one of the reservations as it was obvious that a double booking error had taken placePriceline is Avoiding this issue in hopes of not reversing the charge in questionI've used Priceline quite a bitI stay at the same hotel in AZ twice a year and the
Hotel staff are very familiar with me because I always book therePlease do the right thing Priceline and keep a good customer.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
We have been waiting a resolution from Priceline for two weeks, no
similar/comparative resolution has been
provided during this two weeksFew days before our
trip, we contacted them, still no update from PricelineThen we decided to re-book our accommodation to ensure we have a place
to stay We purchased and paid to Priceline for a recommendation they cannot provideAnd we were forced to cancel our booking because we don't want have our vacation messed up due to their unresponsiveness.
Sincerely,
*** ***

Revdex.com,
Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
MrLuis Fernandez made the booking on March at 22:hours
(GMT +7) for arrival 9th Mar and departure on 13th Mar
but booking was not confirmed because the booking required verification as
per our fraud prevention procedureAn email has been sent automatically to the
customer asking for the required documents and informing him that we have not
charged or authorized his credit card
At 04:hours (GMT +7), hotel representative contacted us to
inform there is no booking for customerWe informed hotel representative that
booking had not been confirmed and hotel can charge customer directlyAfter
that, we received another call from customer telling us there is no booking for
himWe informed customer booking is not confirmed and he has to pay directly
to hotel
Hotel representative called again and asked for hotel voucherWe
advised that we’d have to wait for fraud prevention team to check on the
documents submitted by the customer
Within an hour, customer called again and asked to cancel the
bookingWe cancelled his booking
Customer sent a complaint and asked us to delete his credit card
information and would report the issue to the attorney
We
checked and found customer sent a different credit card copy for the required
verificationTherefore, we have deleted the document and informed customer
accordingly
We are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
ND’Angelo
priceline.com

Dear Mr***,
Thank you for your email
I understand that you are not satisfied with
the
resolution that was providedI reviewed your case again and since we value
your business, we decided to make a one-time exception and refund your
reservation in fullThis refund would be in the amount of $
Your refund will be processed by our system back to your
bank within business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful
Sincerely,
Christine M***
Executive Offices

Dear Ms***,
"">
Thank you for contacting us regarding your reservation at
The *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices
When submitting your request on the App, you were able to
adjust the price on the *** *** *** page by using either the slider bar or
using the number keypad after you chose the area and the star levelYou were
also able to view a map of the area you selected by clicking the grey map
button in the top right hand corner of the listingsWe verified that all the
information including the amounts were provided on the contract page you
reviewed and initialed prior to bookingWe apologize; however, your
reservation is truly non-cancelable and non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear Mr***,
"">
We are contacting you today regarding your reservation at
the *** *** Waikiki Beach for your vacation package for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to have Queen BedsThe reservation you purchased is a CITY VIEW
ROOM King or Queen *** Grand Bed:City View Free WiFi:42in TV:Free Hot
BreakfastIt is not guaranteed that you will get Queen bedsThe bed type is
determined upon chedepending on availability.
Your reservation is guaranteed to accommodate people in
the roomWe contacted the hotel and ***, Front Desk Staff advised that
if you wish to upgrade to a bigger room, they can accommodate you to their
Deluxe Category roomThis type of room is guaranteed with Queen Beds
Upgrades are based on availability and is at the hotel?s
discretion
There will be a $per day plus tax which is payable to
the hotel directlyShould you wish to upgrade your room, you may contact the
hotel directlyHowever, we are unable to refund the upgrade fee that will be
charged by the hotelIn addition, the hotel advised that if you get a room
with King bed, there will be a small sofa bed included in the room
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Trip Number(s): *** Customer or Passenger's
Name(s): ***
***
Dear *** ***,
We would like to
take this time to contact you in regards to your flight booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
received a notice from Priceline advising that your return flight had been
changed and that you were confirmed and booked on an earlier flight, however
when you arrived at the airport, you were advised by the airline representative
that your were booked on your original flight
Upon review of your reservation, the airline issued a schedule
change and you were advised of the airline schedule change accordinglyThere
were also no messages received from the airlines concerning any issues with the
reservationAny changes on the reservation other than what we received from
the airline must be addressed directly with your airline
The ticket was used for travel and were unable to issue a
refund
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
With
Priceline’s Name Your Own Price service, the consumer agrees to stay in a
property located anywhere within the shaded area disclosed on the website for
the consumer’s selected area(s)
Priceline.com discloses the following information:
We will find you a
room in a hotel willing to agree to your price in the shaded area
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer’s selected area(s)
For consumers who wish to stay in a particular property/location, priceline
offers Retail prices, where consumers see a list of competitive prices across a
wide range of hotels and can choose his/her exact price and hotel, including hotels
located on the beach
We are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

HiPlease see the summary of the resolution below to this customer's complaint.
We have issued a full refund to the customerThanks