Priceline.com

Dear Mr***,
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We are contacting you today regarding your vacation package reservation booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your return flight was cancelled and you're requesting a refund for your hotel reservationWe contacted *** Airlines and they confirmed that your flight on December was cancelled*** Airlines advised that they have processed a refund for all the ticketsI contacted the *** New York and they agreed to refund your hotel reservation in fullThe last two nights of your reservation for $was previously processed back to your accountI processed a refund in the amount of $for the first night of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your reservation
at the *** *** for Trip Number ***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you wanted
to change your hotel or cancel the reservation due to
reviews onlineWe
apologize that you are unhappy with your upcoming hotel
accommodation
We do evaluate each participating hotel on many different
criteria,
including cleanliness, guest satisfaction, d?cor, etcWe
are sorry to
hear that this hotel falls short of your
expectations.
We have researched to find that this hotel does meet our
expectations
for the star rating selected on our websiteOur
competitors also rate
this hotel as follows:
***: star (with out of Guest Rating)
***: star (with out of Guest Rating)
*** ***: star (with 4 out of Guest Rating)
***: star (with 4.3 out of Guest Rating)
In addition, guests who have previously stayed at this
hotel have told
us how much they enjoyed their stay by sending us
positive reviews about
the overall quality, cleanliness, location, and
amenitiesThis hotel
has an Overall Guest Rating of out of on The
Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for
this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by
priceline according to our rigorous rating systemThis
means that our
hotel staff has researched your hotel, reviewed customer
comments and
compared star ratings assigned by other rating services
The hotel you
get will meet priceline's strict quality standards.
We do feel that this hotel is properly rated through our
system and we
are not willing to offer compensation at this time
However, if you do
find that you experience problems while at this hotel and
the front desk
is unable to assist, please contact our Customer Service
department for
further assistance
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***I am rejecting this response because it clearly ignores the fact that I received poor customer service from all Priceline employees I interacted withThey were unclear in the change policy having sent me over to *** *** multiple times when it was in fact Priceline who was supposed to handle the changeThey have wasted even more of my time now in this Revdex.com complaint and they have confirmed they are unable to provide a good customer experience.
The change to JFK referenced was a result of being forced to make a reservation change due to the involuntary itinerary change on my original reservationMy travel plans had to be changed, part of this change was requiring me to fly back into a different city. Sincerely,*** ***

Dear Mr***,
Roman">
We are contacting you today regarding your airline
reservation at the ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the charges for your reservationWe reviewed your
reservation in our system and identified that you were quoted in CAD during the
request process; however, when you reached the contract page, the currency
changed to USDThank you for bringing this to our attention and while we
continue to investigate the issue, a decision has been made to refund the
amount of USDThe refund amount is equivalent to the following:
USD goodwill refund and to cover any potential
charges related to depositing a check in USD USD for currency
confusion on two bookings
The amount is based on February exchange rate, which
was CAD to every USDWe understand that you thought you were paying
CAD but actually paid USD
CAD/= USD
USD - USD = USD
Mr***, we appreciate your business and we are very
sorry that you have been disappointed with the way this matter was handledA
refund request for USD was submitted today, March 5, The refund
will be reviewed by our management team, and it may take up to days to
processOnce approved, we will mail a check to the billing address that was
entered during the request process, and it will take up to to
weeks to receive the check
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s additional
comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondenceThe consumer is requesting a refund
for his non-refundable one-way return airline ticket purchasePlease note that
the consumer did not purchase a round trip ticket; the consumer’s
return flight was purchased separately for Trip Number 2***The
reservation was confirmed with *** Airways This reservation did not suffer any
cancellation and the flight operated as scheduled on February 17th; the consumer
was a no-show according to the airline and the ticket is non-refundable We are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence We are sorry that the
consumer feels that the Name Your Own Price star *** *** ** *** *** *** is not a star rated propertyAs disclosed on our website and in our
previous reply, we evaluate each participating hotel on many different criteria,
including guest satisfactionWe have researched to find that this hotel does
meet our expectations for the star rating selected on our websiteOur
competitors also rate this hotel as follows:
*** = stars
*** = stars
*** = stars
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

According to the consumer, on April 12, 2014, he selected *** *** *** Airport, and Priceline changed his selected airport to *** Airport
">Therefore, the consumer is requesting a refund for his ticket
“On 4-12-2014, I purchased a plane ticket thru priceline.com, departing from *** *** *** ***, to what was suppose to be arriving at *** *** *** International AirportAt the last minute ,before my ticket purchase was made final, Priceline automatically changed my arrival Airport to *** *** *** in Austin Texas, instead of what I selected, which was *** *** *** ***.”
Please note that the consumer selects, and also authorizes the departure and arrival airport(s) prior to purchasePriceline does not select or change the airport(s) selected and authorized by the consumerThe consumer selected a restricted non-refundable, non-changeable airline ticket for greater savings
I am sorry that the consumer’s selected reservation from April is non-changeable and non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Complaint: ***
I am rejecting this response because:
I already explained to the representative that my fiancé and I had decided that we didn't want to take the flight because of severe weather warnings and did not want to take the chance of her being stuck somewhere during one the layovers, this should be reason enough to get a refund, I had not yet gotten a product and they could always resale (which is probably what they did with my ticket anyway), but I declined an exchange because she could not give me a flight for the price I already paidShe told me that there would be increased adjustment to the price of the ticket I already paid for when I bought the ticket last month
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I had talked to a person not *** systemEven if it is the priceline *** that did it, how can it cancel a confirmation number that I did not provideSo if it is a system error on Priceline side, it is still priceline system responsibility that it does not cause these errorsHence it is still company fault
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RevDex.com, Inc
We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceThe consumer
selected a non-refundable Express Deals reservation that provided greater
savings and less flexibilityWe are sorry that the hotel was unable to guarantee
a non-smoking roomThe consumer’s contract page tells the purchaser that all special requests are based on
availability and at the discretion of the hotelPlease keep in mind that
Priceline cannot guarantee a non-smoking or smoking room We are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
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12.0pt">
I understand that the consumer was unable to submit a request for
a vacation packageBecause travel
rates fluctuate constantly due to changing inventory, we are unable to
guarantee confirmation and airfares/rates are not guaranteed until purchasedI appreciate the opportunity to address
this matter
Sincerely,
N
D’***
Executive Offices

Complaint:
I am rejecting this responseHere is my reasoning
I am not disputing that Priceline's competitor's have rated this hotel consistently as starReviews in competitive websites about this hotel is also poorThe key difference is priceline's competitiors do NOT have "name your price" toolWhen priceline takes away Customer's choice to pick a hotel, they should do their due diligence in ensuring that the hotels that can be part of name you price is reputableThis hotel is clearly not
To be clear, I did NOT pick this hotelPriceline ASSIGNED me to this hotelThey could have easily assigned me to several different star hotels or rejected by bidThey chose not to which means that they have fiduciary responsibility in ensuring that their business practices are ethical
Sincerely,
David Samuel

Important Information About Your Package
This confirms that Trip Number [*** ] for your package has been cancelled as of 01/20/at 03:PMpriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card
within business daysA summary of all charges related to this order is shown below
Please note that packages purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your Vacation request
Item
Amount Charged
Amount Refunded
Total
Total Vacation Price(including taxes and fees)
$
$
$Total Charges to Credit Card:
$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need

"">
RevDex.com, Inc
Our record indicates that this
matter has been addressed with the consumer, and a refund was offered for
parking and fuel costs incurred during the guests’ stay
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because:
I understand their reasoning and even told all of their representatives that I saw where they stuck those two hotelsI think it's an absolute cop-out and the hotel name itself should close the issueIt is a *** *** hotel
I will not ever use your service again, and will do my best to make sure everyone I know hears about the way you've handled thisYou're the big company that can't admit that maybe you put a hotel in the wrong region and you don't know what customer service is really all about
Sincerely,
*** ***

Dear Ms***,
"">
Thank you for contacting us regarding your reservation at
the *** *** San Francisco booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel
is rated properly, unhappy with the location you received and unhappy that the
hotel does not offer self-parking
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
Orbitz.com = star
Expedia.com = star
Travelocity.com = star
Venere.com = star
Agoda.com = star
When submitting your reservation, you were provided with
a virtual map to scroll in and view where your hotel could be locatedWe
confirmed the hotel you received is within the Union Square West area selected
We also confirmed the contract page that you initialed prior to booking your
reservation did not guarantee self-parking would be offered on your
reservationWe do feel that this hotel is properly rated through our system and
we regret we are not able to offer a refund as this time
During the request process you were asked to review and
initial a contract pageThat contract contained the travel information you
entered during the request process and outlined the terms of the offer,
including the restriction that your reservation would not be changed or
canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

We have received the
consumer’s. Priceline contacted
*** *** *** concerning his
upgrade request and advised that no premium economy upgrade is available on all
flights as confirmed by the *** *** Representative (** agent (***- *** ***. Upgrades are only available for
business class seating
Sincerely,
** ***
priceline.com

I purchased a round trip ticket with Priceline in The return part of the trip was cancelled due to weather, and Priceline called me to notify me that a refund was my only option Nearly four months passed before I was given a refund During this time, both priceline and the airline (Asiana) insisted that they were not in control of distributing the refund When I finally received a refund, it was only less than half of the amount it should have been (less than 25% of the round trip cost) Now, I am relying on my credit card company to help dispute the difference, which is about $1,

Revdex.com:
We have already resolved the dispute with PricelineThey reached out to us a few days ago and resolved the dispute to our satisfactionThank you
Sincerely,
*** ***