Priceline.com

Dear *** ***
We are contacting you today regarding your hotel
reservation at the *** *** * *** *** booked under Trip Number ***
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We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to cancel your reservation and get a refund
The reservation that you purchased is truly restricted
which is non cancelable and non refundableThis information was provided on
the contract page that you reviewed and initialed prior to booking
As a gesture of goodwill, I called the hotel to request
for exception and they agreed to cancel your reservationI have canceled your
reservation and processed a full refund in the amount of $1,back to the
same card that was used to place the requestYour refund will be processed by
our system within one business day and your bank will post the refund back to
your accountBank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

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RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $has
been issued
Sincerely,
* ***
Priceine.com

Dear *** ***,
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Thank you for taking the time to contact us regarding
your hotel reservation at the Millennium Hotel Durham for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We appreciate your feedbackA Customer Service manager
will review your concern and will share it with your confirmed hotelWe also
have documented your concern in our records so that we can track your feedback
and it will be reviewed by the appropriate department
Please note that a refund for $was issued on June
14, We will issue a refund to your bank within one business dayYour
bank will then post it to your accountThe bank processing time varies so
please check with them if you do not see it in your account within a few days
Thank you for giving us the opportunity to assist you!
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The consumer selected Priceline’s Name Your Own Price
service and clearly selected and authorized the following city areas:
City Areas:
*** *** ***
*** *** *** ***
*** ***
The consumer received confirmation for a property
located in the area labeled *** *** *** ***
In the event that a lower
rate is located for the same property, Priceline’s price guarantee policy can
be viewed on the priceline.com website
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your airline reservation with ** *** *** for Trip Number ***
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We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesAs we understand, you
wanted us to apply our Best Price Guarantee to your reservationYour record
shows that the reservation was purchased on April 16, 2016; while, you called
for a Best Price Guarantee claim days after purchaseWe apologize; however,
we can no longer apply the Best Price Guarantee to your reservation
We displayed on our website the Terms and Conditions for
our Best Price GuaranteeWe stated on the website the following:
"With
Express Deals? or Name Your Own Price? you have up until midnight the day
before you travel to contact usFor all other bookings contact us within
hours of booking to initiate your claim."
For more details of our Best Price Guarantee, please
follow this link: http://www.priceline.com/landing/best-price-guarantee.htm
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because:
Priceline has offered no resolution to my requestI have paid for goods and services that I did not receiveI want to cancel my reservation and receive a full refundAdditionally, I will be reaching out to the hotel directly and consumer affairs.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Here is the response that we have sent to the customer. Thanks
Dear *** ***
size="3" face="Calibri">We are contacting you today regarding your reservation at th* *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be be refunded for your reservation because the hotel did not provide you a free breakfastWe apologize for any inconvenience this may have caused
We checked our records and verified that free breakfast was not guaranteed for your reservationThe guaranteed amenities were provided on your contract page prior to bookingBoth your contract page and confirmation email don't show any information regarding free breakfast
We contacted the hotel and verified that you checked in and used the reservationThe reservation that you purchased is truly restricted which is non refundableThis information was provided on your contract page prior to bookingI apologize; however, we are unable to process a refund for your reservation
For your reference, I sent a copy of your contract page on a separate email
We apologize for the inconvenience and thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
As I had stated in the dispute phone call, "*** ***" was not supposed to be selected, as the destination of the hotel was over 1-hour drive South of ***no longer in the *** city limitsThe website showed advertisement, as "*** ***" was supposed to still be inside the city limits; instead, the hotel we were given was over an hour drive south of the destination.
As such, I called immediately after being given the wrong wrong, and requesting a different room within minutes of the faulty reservationI received no help from Priceline customer service I find fault with the company not fulfilling an accurate hotel request and still charging my account for a room that was not correctly matched
Sincerely,
*** ***

Important Information About Your Hotel
This confirms that Request Number *** for your hotel reservation has been cancelled as of 01/06/at 04:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to
your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost(including taxes and fees and $priceline hotel coupon)
$
($266.19)
$Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint:
Thank you for your reply to the BB and providing the accurate information
I am rejecting this response because: If I were running that as my business model, in order to maintain customer satisfaction, I would advise the customer NOT to turn the rental in early We were operating under the impression from both the rental staff at the facility, and our own experience, that we would have no trouble with a refund That being said, if I return the car early, wouldn't I contractually be obligated to more days of rental use? Since, I only utilized it for one day out of the total on the attached document I am just horrified that this all came from a mechanical issue with one of our cars That is has turned into 200+ more because we used priceline I regret that it has come down to this, but I feel wronged as a consumer that asked for a service
Sincerely,
Matthew Mcclure

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:
Dear Kelly,
We are sorry to know that you feel priceline offered you hotel in the area
other than which you selected while submitting your request
You purchased a non-refundable
reservation, and we did verify that the [redacted] Orland Park is in the
designated area that was presented to you prior to your purchaseThis
reservation is non-cancellable and non-refundable
We also sent a separate email that contains a copy of your contract page
This page displays the area(s) and terms and conditions that you reviewed
prior to purchasing your reservation
We reviewed the location of your hotel and the hotel you received is in the
designated area that was displayed to you prior to purchaseWhen you were
reviewing your reservation information, our website stated that your hotel
could be located anywhere within that designated areaYour reservation at
the [redacted] Orland Park is non-changeable and non-refundable
We apologize for the inconvenience and hope you find this information
helpful
Sincerely,
Mayank T
Customer Service Specialist

Complaint: ***
here is the information Price line has requested can you please forward it to them.
request # ***
Email is ***
thank you
Sincerely,*** ***

We have received the consumer’s additional commentsWe reviewed your request in our system and verified that an additional $per night rate was selected ($total) for a room with king or double bedsOur website did not show that we offered a larger roomThe rates displayed on our site are rates pulled from several sources and are displayed to our customersThere is no indication offering a larger/different room for additional ratesThe offer is for a room with king or standard bedsAs per the agreement, the reservation was booked in the room that was selectedWe are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
ND***
Executive Offices

*** *** ***
" line-height: 17.1429px; background-">We are writing you today regarding your reservation with the *** *** *** *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.I understand that you are requesting to cancel your reservation because it was booked for the wrong areaI checked your reservation in our system and our record shows that aside from the Downtown and Gaslamp area that you mentioned, you actually added more areas* *** * *** *** and H*** *** - *** *** Your confirmed hotel is in Hotel Circle - Mission ValleyI understand that you may have added this area accidentally.I reviewed the policy associated to your booking and it shows that you purchased a non-changeable, non-cancellable and non-refundable reservationHowever, since we value your business, we are willing to make a one-time exception and cancel this booking for a full refundPlease be reminded though that this offer is for a limited time only. If you would like to proceed with the cancellation, we need to have your approval before 03:PM local hotel time today, August 17, You may reply to this email with your approval or call us at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which ** *** when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Hoping for your immediate response.Sincerely,Christine ***Executive Offices

Hi Revdex.com. We called *** *** and advised him that the exchange was unsuccessful and that he was
notified via phone and email. We advised that prior to booking, it was stated that if the outbound portion of the flight is not used, the return part will be cancelled by the airlineLastly, we advised that we cannot refund the difference of the ticket cost, but we will request the amount of $as a goodwill compensation for his experienceThe customer did not have any question about the refund, but he is unsatisfied

"margin: 0in 0in 0pt;" class="MsoPlainText">Trip Number: 1***
Customer or Passenger's Name: Deirdre Pickens
Dear MsPickens,
We are contacting you today regarding your reservation at
the Hotel Indigo S** *** for Trip Number 1***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
are requesting to cancel your reservationWe have reviewed your reservation
and see that the rate you purchased is non-refundable and cannot be changed
The rate you purchased saved you $or 47% off the hotel's published rate
This is the reason why it is restricted; our hotel partners provide us with
discounted rates on the condition that the reservation will not be changed or
canceledWe understand that the Important Information states that
"Reservation is guaranteed for arrival on the confirmed chedate
only." This means, that if you have a multi-night reservation and did not
alert the hotel in advance that you are checking in late, the hotel will cancel
the reservation and you cannot get a refund for the remaining nights of the
reservation
Prior to purchase, you were asked to review your
reservation, including the terms associated with cancellations or changesWhen
you purchased your reservation you agreed to those terms
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Zadhy Solinap
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Will they provide me documentation with the amount of the one way ticket that I can use for a flight? How am I suppose to know what the dollar amount is? Will they provide me with a voucher that I can use to purchase the ticket? I need proof!

Dear Ms***,
"">
Thank you for contacting us regarding your reservation at
the *** Tree Inn booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel
is rated properly
We can understand your concern if you have discovered bad
reviews for your hotelEveryone has a different experience and it is very
likely that your experience could be entirely positiveWe have researched to
find that this hotel has a guest satisfaction rating of 5.8/and does meet
our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
Orbitz.com = stars
Expedia.com = stars
Travelocity.com = stars
Venere.com = stars
Tingo.com = stars
We do feel that this hotel is properly rated through our
system and we regret we are not able to offer a refund as this timeDuring the
request process you were asked to review and initial a contract page
That contract contained the travel information you
entered during the request process and outlined the terms of the offer,
including the restriction that your reservation would not be changed or
canceled
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe have again reviewed the reservation, and confirmed that the consumer
selected the Frontier flight itinerary listed on the consumer’s check-out page
As requested and authorized by the consumer, Priceline confirmed the flight itinerary
listed on the consumer’s check-out pageWe are sorry that we are unable to assist the consumer any further
in this situation
Sincerely,
** ***
priceline.com