Priceline.com

Complaint: ***
I am rejecting this response because:
I know I did not select that city nor did I see a screen as shown in the business responseAll I'm asking for is a change of cityI am taking this trip primarily to see my mother whom is sick and lives in *** which is an hour from ***eI did not authorize to buy a hotel room in *** ***
Sincerely,
*** ***

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionOur record indicates
that the consumer canceled the reservationIn accordance with the cancel
policy for the selected purchase, the reservation has been refunded in full
Sincerely,
** ***
priceline.com
Your Reservation Has Been Cancelled
Your hotel
reservation was cancelled on April 22, at 04:PM Eastern Daylight Time
Please see details below
Cancellation
confirmation numbers
Room - ***
Room - ***
Your Cancelled Reservation
*** ***
*** *** *** ***
*** *** ** ***
***
Check-In:
Fri,
Jul 17, - 03:PM
Check-Out:
Sun,
Jul 19, - 11:AM

Trip Number(s): ***
Customer or Passenger's Name(s): Frances
Fitzhenry
Dear MsFitzhenry,
We are writing due to the complaint you
have filed with the Revdex.com regarding your hotel accommodations
at the Days Inn *** Near the GulfThe hotel informed priceline that they
did not have bed bugs as claimed. They also
advised that they issued a refund in the amount of $for the nights you
did not stay at the property
Sincerely,
Barbara Ayers
Executive Offices

"margin: 0in 0in 10pt;" class="MsoNormal">According to
the consumer priceline confirmed the wrong travel date
The consumer
states:
“On April 13th I purchased a
plane ticket for $to fly from Houston, TX to Norfolk, VAI clearly
remember selecting the 17th for my fly out day
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase, including the Wednesday
April 16, departure date
Sincerely,
N D’Angelo
priceline.com
Departing Flight Information - Wednesday, April 16,
From:George Bush Intercontinental Airport
(IAH)
Houston, TX
To:Norfolk Intl Airport (ORF)
Norfolk, VA
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Sunday, April 20,
From:Norfolk Intl Airport (ORF)
Norfolk, VA
To:George Bush Intercontinental
Airport (IAH)
Houston, TX
0-Connections
Depart between6am-10pm
Jet Aircraft
This contract for request number 2***was originally initialled on Sun
Apr 18:38:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great
Deal for You
$
If you can depart on Wednesday, April we can get you tickets
for $per ticket including taxes and fees
Departing Flight Information - Wednesday, April 16,
From:George Bush Intercontinental
Airport (IAH)
Houston, TX
To:Norfolk Intl Airport (ORF)
Norfolk, VA
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Sunday, April 20,
From:Norfolk Intl Airport (ORF)
Norfolk, VA
To:George Bush Intercontinental
Airport (IAH)
Houston, TX
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
Latoya Denise Ellis
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Trip Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly
on the flights assigned to youUpgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided
to usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
Initial Here:
LE
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer selected a retail rental
car reservation with ***This matter concerns claims that can only be
addressed by the rental car companyWe are sorry that we are unable to assist
the consumer any further in this situation and suggest that the Bureau/Consumer
contact *** directly

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** Inn *** *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that this reservation should have been
booked for a hotel in either *** *** *** ** *** areasHowever,
upon booking, you have selected the *** *** *** *** areasBecause
of this, you are requesting to cancel this booking for a full refund
The rate you purchased is non-changeable, non-cancelable
and non-refundableWhen you pressed the Buy Now button you agreed that if your
request was accepted we would immediately charge your card and secure the room
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changes and the areas you selected
When you purchased your reservation you agreed to those
terms and verified that the information entered/selected during the request
process were correct
For your reference, a copy of the contract page has been
sent in a separate emailThe contract page disclosed the terms and conditions
of your reservation
Please note that prices are constantly changing depending
on availability and travel datesYour reservation should have been
non-refundable; however, as a one-time exception to our cancellation policy, we
can cancel your reservation for a cancel fee equal to one night?s offer price
plus taxes and feesIf you book a new reservation on our website with the
correct Area, 50% of the cancellation fee will be refundedIf your new request
is not accepted, you have two options:
Option 1: You can continue to resubmit your request to
get a new accepted request
Option 2: You can book a published price hotel
Should you wish to cancel your reservation for a fee,
please call our Customer Service department at ###-###-#### at least hours
before your chedate, which is on August 1, It?s very important that
you call us back before this date because we will not allow a refund after your
chedate
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Dear Mr**,Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this
airline reservation.Due to the nature of your concern, we would like to speak with you directly by phoneI attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.In order for us to research this further, please provide the following information:The time that you spoke with one of our Customer Service Representative over the phone on October 8, The name of the representative you spoke with, if availableThe phone number you've used/ called from in contacting our Customer Service department on October 8, Please send the screen shot of the lower rate you found on October 8, as attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email accountUpon receipt of the above information, I will be in contact with you in to business days with an update/resolutionI look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

From: *** *** Sent: Tuesday, July 14, 7:AMTo:
href="mailto:[email protected]">***Subject: *** complaint case Sent from Windows Mail I wish to withdraw this complaint(***) Priceline assures me that I did indeed select a star property As a senior, I could easily have done so and not remembered Thank you

HelloPlease see the response below that we have sent to our customerThanksDear *** ***
*
Thank you for taking the time to contact us regarding your reservation
with *** *** * *** for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this unused rental car reservation
I have reviewed our records and determined that we received notification from your bank on September 25, that you have disputed this transactionThis effectively reversed the sale and initiated the chargeback process between your bank and PricelinePriceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservation; hence, your reservation was cancelled
As per policy, your reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, since we value your business, we decided to make a one-time exception and submit a refund request for the total cost of your booking
A refund request amounting to $was already submitted to our Management Team for review and approvalOnce approved, this will be credited back to the same card that was charged by usYou will be receiving another email from us advising the status once the refund request is completed
Thank you for your patience while we resolved your issue, and I hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the Best Western Mission Inn for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand you are requesting for a refund of your
reservation because you advised Priceline.com's website advertised that the
hotel you were going to receive was comparable to the *** *** *** *** Please note that we provide hotel chain examples for illustration of
what you may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
ratingThe hotel you received is a star hotel as requestedWe reviewed your
request further and verified the reservation was not usedIn
circumstances, your reservation is non refundableAs a one time exception to
the cancel policy, we processed a full refund of your reservationA refund in
the amount of USD was issued on August 12, The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko Alonte
Executive Offices

Package providers including Priceline cannot break out
components of a package because travel suppliers (hotels and airlines) only
agree to provide discounted vacation package pricing if the components are
bundled. This allows the suppliers to provide discounted pricing without
undercutting their own retail rates. Since this is an industry standard,
a reasonable customer would expect that a package price cannot be unbundled
When the customer selects the package, he is provided one bundled price and is
informed that he is saving money by bundling the components together in a
package as opposed to purchasing the components separately

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for the
cost of this booking including the cost of your hotel accommodation because of
the changes made on your itinerary
We have reviewed the notes on your record and they
indicate that airlines adjust their schedules for a number of reason and don't
communicate why the change occurred when notifying travel agents or customers
When a schedule change occurs, the airline will usually re-book you on an
alternate flight closest to the original departure timeOnce the airline notifies
us, we make every attempt to notify you of the changes via email and publish
the updated itinerary on our website
We have verified with the airline, *** Air Lines, that
you've used the outbound flightsIn addition, your return flight is confirmed
according to the options provided by the airlinesTherefore, we are unable to
process a refund for this reservationHowever, you may file a complaint with
*** Air lines and request reimbursement of the hotelPlease note that any
reimbursement, if applicable, will come from the airline
*** Air lines Phone Number: ###-###-####
Website: www.***.com
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionUnfortunately, there is nothing we can add
to what has already been stated in our previous correspondenceImportant to
note is that ** *** is the merchant of record and charged the consumer’s
credit card account for the selected purchasePriceline did not charge the consumer’s
credit card account for the airline ticket purchaseWe are sorry that we are unable to assist the consumer any
further at this time
Sincerely,
** ***
priceline.com

Dear *** ***
We wanted to take this time to contact us regarding your
reservation at the *** *** *** San Diego Downtown booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concernAs we understand, you are requesting a refund
for the reservation as you were not able to check in right after making the
reservation
We are sorry to hear that you did not use the reservation
and have reviewed your concernWe see that you booked one of our restricted
reservations and asked to check in right away, prior to the hotel allowed check
in timeWe are truly sorry if you were not able to check in during the hotel's
check in time and it is at their discretion to allow a customer an early check
inThe room was available for the night of the 17th as you had booked if you
were not able to use the reservation we are truly unable to issue a refundOn
the contract page provided prior to purchase it stated, "Rooms purchased
through Priceline cannot be cancelled, changed or transferred and refunds are
not allowed."
We understand that you are not happy with this policy,
and we really wish that we could give you the resolution that you are looking
for; however, your reservation is truly non-changeable and non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Bryan B***
Executive Offices

Complaint: ***
I am rejecting this response because:
Priceline offered to refund parking and gas feeI do not feel this is acceptableThese fees do not hold Priceline accountable for the advertisement on their websiteAs a company I would like them to take ownership of their mistake an refund the hotel costI was basically forced into staying at this hotel because it was a weekend day at 4pm at nightI was with my year old and was hours away from homeI arrived expecting to be near the BoardwalkThe service that was offered by Priceline and which I paid for was not delivered so a refund for cost of hotel room would be the appropriate resolution for this matter
Sincerely,
*** ***

De">ar Ms***,
I am writing to let you know that we have received your RevDex.com concern in our Executive Offices in regards to your hotel
reservation at the *** *** *** *** *** *** for Trip Number
***We are sorry that you were unhappy with your hotel accommodations
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etc., and we are
sorry to hear that your hotel fell short of this expectation during your stay
We appreciate your feedback and have contacted the appropriate representatives at
the property to share your concerns during your stay at the *** ***
As a gesture of goodwill, a $
refund was submitted on May 22,
This amount is equivalent to 20%
of the total cost of your reservation
We thank you for giving us
the opportunity to address this matter
Sincerely,
*** ***
Executive Offices

HiPlease see the response below we have sent to our customer
*** *** ***
*
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a compensation as you were charged twice for this reservationWe apologize for the inconvenience you experienced for this bookingYour reservation was impacted by a system issue that occurred and you were inadvertently charged twice for this reservationWe have identified the issue and we see that your duplicate charge has been reversed
As a gesture of goodwill, we have processed a refund equivalent to 20% of your total reservation costA refund for USD was processed today, November 6, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
Once again, our apologies for any inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

In order to locate the referenced
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
class="MsoBodyText">
Thank you,
N D***
Executive Offices

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionUnfortunately, there
is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the
consumer any further in this situationThe following was sent to the consumer
addressing this inquiry
Sincerely,
ND’***
Executive Offices
*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ***l & *** *** * Fullerton for Trip Number ***
I am writing to let you know that we have received your
email and your Revdex.com concern in our Executive Offices
We understand that you are not happy with this policy and
we really wish that we could give you the resolution that you are looking for;
however, we are unable to process additional refund other that the $
refund that we have provided as a one-time exception
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful
Sincerely,
Jenn H***
Executive Offices

Complaint:
I am rejecting this response because: I did purchase my tickets online! I spoke with a representative who mispelled my name when writing it in the systemHe correctly spelled my name when repeating it back to me on the phone but did not write it down the same wayI don't know if he held the "t" key down for too long or if he really didn't understand what I was saying.
He obviously spelled my name correct when I gave him my email address! Why didn't he think "hmm there are two different spellings of the same name, let me ask her which one is correct." He NOT TRAINED correctly and because of this have started the trainwreck that we are now dealing with!
Please have this matter fixed ASAP!
Sincerely,
Shanna Butler