Priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with Alamo Rent a Car for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
were unable to use the reservation because of a long line at the counter due to
a power outage and understaffing
We reviewed your concern with *** *** * ***One of
their representatives at the location confirmed the information you provided
Because of this, we escalated your issue to their
Corporate OfficeWe were advised that because they confirmed that your reservation
was not used, they will not charge us for the booking
We see in our records that you disputed this chargeWe
have informed your bank that we will accept the chargeback so that the
temporary fund they placed to your account for this reservation will no longer
be removedThis means that you will get the refund of the charge
We apologize for any inconvenience and hope you find this
information helpful
Sincerely,
Berna A***
Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondencePlease note that the consumer had the option to email or print
out his/her transcript right after the chat sessionPriceline is unable to
provide the chat sessionWe are sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including reservations that permit cancelations
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected a reservation that provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservationI appreciate the opportunity to clarify
Sincerely,
ND***
***
3.5-star hotel in the *** * *** *** ***
- *** *** area
Check In: *** *** *** ***
Check Out: * *** *** *** ***
Rooms: room for nights
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** ** ** *
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees
Amount:
$
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by ***'s terms and conditions and privacy
policy
Initial Here to Accept **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the replyI did not fully read the contract pageLesson learned I would however like to see Priceline change these terms going forwardI firmly believe people should be guarenteed a smoke free environment at hotels A losing battle I'm sure, one for the suggestion box perhaps.
Sincerely,
*** ***

Dear Ms***,
Roman">
We wanted to take this time to contact you in regards to
your rental reservation with *** Rent a Car booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
*** Rent a Car did not release the car since you did not have a credit card
upon pick upWe reviewed your reservation in our system and verified that
prior to booking, you selected the option that the driver will have a credit
card for the refundable deposit required at the rental counterPlease be
advised that debit and credit cards are subject to acceptance by the rental car
companySome rental companies may allow a debit card to be used for the
deposit at the rental counter, but may apply additional restrictionsSome of
those restrictions could include, but are not limited to:
Proof of round trip travel
Local renter restrictions
Residency restrictions
Car class restrictions
Mileage restrictions
Geography/Boundary restrictions
Identity verification (utility bills (not past due) and
most recent pay stub matching address on driver?s license) Proof of insurance
We are not able to refund the cancel fee and sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Customer’s Statement of the Problem:
Price line sold me ticket supposed to be
nonstop but they sold me with one stop and refused to change or
cancel at first
place, I call *** and explain and they told me it is fraudulentLater I
try to cancel and they give me long cancellation number and they told me it
will be credited but never happenedI didn't use and fly but they charge me anyway,
despite they cancelled reservation with airline they pocket this moneyI need
refund
Our record confirms that
the consumer selected a reservation departing from Washington
Dulles Intl Airport (IAD), and arriving in Ataturk Intl Airport (IST) Istanbul,
Turkey, with a maximum of
one connection in each direction
Attached hereto is a copy of the consumer’s
contract page authorizing the terms and conditions of the purchase, including
the following:
Flight Times:
The airlines will choose your flight timesYour trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure
Connections:
Maximum of connection each
way
Important Information
•
Your airline tickets are non-refundable, non-transferable andnon-changeable•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure timeOur record indicates that the consumer contacted Priceline requesting a refund, and was advised that he/she selected a restricted non refundable/non changeable reservation and we are unable to assist with a refund or changeWe are sorry that we are unable to assist with the consumer's requested refundSincerely, ND*** Executive Offices
This contract for request
number *** was originally initialled on Tue Sep 18:27:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Wed, October 14,
Return:
Thu, October 29,
Departing Airport:
*** *** *** Airport (IAD)
Washington, DC
Arrival Airport:
Ataturk Intl Airport (IST)
Istanbul, Turkey
Flight Times:
The airlines will choose your flight timesYour trip may start anytime
from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure
Connections:
Maximum of connection each
way
Ticket Delivery:
Electronic Tickets
Passengers:
*** ***
*** ***
Aircraft:
Jet aircraft
We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation
$1,Medical Expense
Coverage
$10,Travel
Accident Protection
24/Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services
Yes! I'd like to purchase Trip
Protection for $per person.View terms & conditions
No, thanksI prefer to decline Trip Protection
Summary of Charges
Airline Ticket Offer with Taxes & Airline Fees:
$per ticket
Airline Ticket Agent Fees:
$per ticket
Number of
Tickets:
Airline Ticket
Delivery:
$
(Electronic Ticket)
Airfare
Subtotal:
$1,
Total Trip
Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets issued on one
of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic tickets
Remember to bring a valid government-issued photo ID with you to check-inIf you are traveling outside the
U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries
Initial Here:
Ea
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

RevDex.com, Inc
Our record
indicates that this matter has been addressed with the consumer, and a resolution
provided
Sincerely,
* ***
Priceine.com

I am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond
According to the consumer, she/he purchased trip protection along with a non-refundable reservation and believed that trip protection would apply due to a change in plans
Priceline offers a variety travel service options, including reservations that offer cancelations
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation. In this case, the consumer chose to select a restricted reservation that provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase as well as the trip protection coverage offered
Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary
If you have additional questions about Travel Insurance, contact *** ***, our program administrator at ###-###-#### or ###-###-####
I appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com
This checkout page for trip number *** was submitted on 2015-11-14:04:
Please Review Your Request
Star Moderate Hotel
Which hotel will I get?
CheDate:
Saturday, November 14,
Check-Out Date:
Monday, November 16,
Region
***, **
City Areas:
*** *** * *** ***
*** *** * *** ***
*** *** * *** ***
*** *** *** *** *** * *** * *** *** * *** ***
*** * *** * ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
*Prices are in US dollars
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events
24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions
No, thanksI prefer to travel without Trip Protection
Important Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
* *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** ***
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy
Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditionsHotel Reservation Protection Plan
Important: This program is effective when the appropriate plan cost has been paidPlease keep this document as you will not receive any other coverage materials
Description of Coverage*** *** Insurance Company - Policy Number *** Schedule of Coverage and Services
Maximum Benefit Amount
Part ATravel Arrangement Protection
Trip Cancellation: Up to Total Trip Cost
Trip Interruption: Up to Total Trip Cost
Part BWorldwide Emergency Assistance (On Call International)
CareFree™ Travel Assistance, Medical Assistance & Emergency Services: 24/7/
Coverage under Part A is underwritten by *** *** Insurance CompanyServices under Part B are provided by On Call InternationalThe benefits provided in this program are subject to certain restrictions and exclusionsPlease read this document in its entirety for a description of all coverage terms and conditionsNote: Words beginning with capital letters are defined in this text
Summary of Coverages
Part ATravel Arrangement Protection
Trip Cancellation and Trip Interruption BenefitsPre-Departure Trip CancellationThe Insurer will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip, due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) on or before the Scheduled Travel Date of your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip
Pre-Departure Trip Cancellation BenefitsThe Insurer will reimburse you, up to the amount in the Schedule for the amount of prepaid, non-refundable, and unused Payments or Deposits that you paid for your Covered Trip
Post-Departure Trip InterruptionThe Insurer will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s or Business Partner’s Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Trip is delayed; or 2) you are unable to continue on your Covered Trip after you have departed on your Covered TripFor item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Trip and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Trip or to prevent you from continuing your Covered Trip
Post-Departure Trip Interruption BenefitsThe Insurer will reimburse you, less any refund paid or payable, for unused Covered Trip costs
Note: In no event will the covered expenses for Trip Cancellation or Trip Interruption exceed the amount prepaid for your Covered Trip
Important: The covered reason for cancellation or interruption of your Covered Trip must occur after your effective date of Covered Trip Cancellation coverage
Other Covered Events means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy: a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy:
being directly involved in a documented traffic accident while en route to departure;
being hijacked, Quarantined, required to serve on a jury, or required by a court order to appear as a witness in a legal action, provided you, an Immediate Family Member traveling with you or a Traveling Companion is not: 1) a party to the legal action, or 2) appearing as a law enforcement officer;
having your Home made uninhabitable by fire, flood, volcano, earthquake, hurricane or other Natural Disaster;
a Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Covered Trip provided: The Terrorist Act occurs within days of the Scheduled Travel Date for your Covered Trip;
your involuntary termination of employment or layoff which occurs after your effective date of coverage and was not under your controlYou must have been continuously employed with the same employer for years prior to the termination or layoffThis provision is not applicable to temporary employment, independent contractors or self-employed persons;
a Natural Disaster occurs, which causes a complete cessation of travel services at point of departure and/or destination;
terrorism occurs in a country included on your travel itinerary which leads the U.Sgovernment to issue a Travel Warning against travel within a country included on your travel itinerary for a period that would include your scheduled Covered Trip; or
your, a traveling Immediate Family Member's or Traveling Companion's approved, written military leave is involuntarily revoked as a result of being temporarily or permanently reassigned, being called into active military reserve or an extension of deployment beyond a defined tour of duty within days of departureAll leave must be approved prior to the Policy effective dateBWorldwide Emergency Assistance Provided By On Call International
On Call International’s 24/7/global network includes:
CareFree™ Travel Assistance
Medical Assistance
Emergency Services
CareFree™ Travel Assistance
Travel Arrangements
Arrangements for last-minute flight and hotel changes
Luggage Locator (reporting/tracking of lost, stolen or delayed baggage)
Hotel finder and reservations
Airport transportation
Rental car reservations and automobile return
Coordination of travel for visitors to bedside
Return travel for dependent/minor children
Assistance locating the nearest embassy or consulate
Cash transfers
Pre-Trip Information
Destination guides (hotels, restaurants, etc.)
Weather updates and advisories
Passport requirements
Currency exchange
Health and safety advisories
Documents and Communication
Assistance with lost travel documents or passports
Live email and phone messaging to family and friends
Emergency message relay service
Multilingual translation and interpretation services
Medical Assistance and Managed Care
Medical case management, consultation and monitoring
Medical Transportation
Dispatch of a doctor or specialist
Referrals to local medical and dental service providers
Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements
Prescription drug replacement
Replacement of eyeglasses, contact lenses and dental appliances
Emergency Services
Emergency medical and dental assistance
Emergency legal assistance
Emergency family travel arrangements
CareFree™ Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at ###-###-#### or, from outside the U.Sor Canada, call collect*: ###-###-####
* If you have any difficulty making this collect call, contact the local phone operator to connect you to a US-based long-distance serviceIn this case, please let the Assistance Provider answering the phone know the number you are calling from, so that he/she may call you backAny charges for the call will be considered reimbursable benefits
Note that the problems of distance, information, and communications make it impossible for *** *** Insurance Company, *** ***, your travel seller, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency serviceIn all cases, you are still responsible for obtaining, using, and paying for your own required services of all types
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Definitions
In the document, “you”, “your” and “yours” refer to the Insured“The Insurer” refers to the company providing the coverageIn addition certain words and phrases are defined as follows:
Business Partner means an individual who is involved, as a partner, with you in a legal general partnership and shares in the management of the business
Common Carrier means any land, water or air conveyance operated under a license for the transportation of passengers for hire
Covered Trip means a period of travel away from Home to a destination outside your city of residence; the purpose of the travel is business or pleasure and is not to obtain health care or treatment of any kind and the travel does not exceed days in length
Domestic Partner means a person who is at least eighteen years of age and you can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside
Elective Treatment and Procedures means any medical treatment or surgical procedure that is not medically necessary including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by the Insurer to be research or experimental or that is not recognized as a generally accepted medical practice
Home means your primary or secondary residence
Hospital means an institution, which meets all of the following requirements:
it must be operated according to law;
it must give hour medical care, diagnosis and treatment to the sick or injured on an inpatient basis;
it must provide diagnostic and surgical facilities supervised by Physicians;
registered nurses must be on hour call or duty; and
the care must be given either on the hospital’s premises or in facilities available to the hospital on a prearranged basisA Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward or other section of a hospital used for such purposes)
Immediate Family Member means includes your or the Traveling Companion’s, spouse, child, spouse’s child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Domestic Partner, foster-child, or ward
Injury means bodily harm caused by an accident which: 1) occurs while your coverage is in effect under the plan; and 2) requires examination and treatment by a PhysicianThe Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness
Insured means an eligible person who arranges a Covered Trip and pays any required plan payment
Insurer means *** *** Insurance Company
Natural Disaster means flood, hurricane, tornado, earthquake, or blizzard which renders a complete cessation of travel services at the point of departure and/or destination for the duration of your Covered Trip
Payments or Deposits means the cash, check, or credit card amounts actually paid to the Policyholder for your Covered Trip
Physician means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing artsHe/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours
Policy means the contract issued to the Policyholder providing the benefits specified herein
Program Medical Advisors means On Call International
Quarantined means the isolation of a person afflicted with or exposed to a communicable disease, the purpose being to prevent the spread of disease
Schedule means the benefit schedule shown on the document for each Insured
Scheduled Return Date means the date on which you are originally scheduled to return to the point where the Covered Trip started or to a different final destination
Scheduled Travel Date means the date on which you are originally scheduled to leave on your Covered Trip and/or check into your hotelScheduled Travel Date is defined as “Scheduled Departure Date” in the Master Policy
Sickness means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the plan is in effect
Terrorist Act means an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government
Traveling Companion means a person who, during the Covered Trip, will accompany you and/or share accommodations
Trip means your prepaid stay at a lodging establishment for which coverage has been elected and the plan payment paid, and which was arranged by the Policyholder on or prior to the Scheduled Travel Date, and for which a fee is incurred
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General Plan Exclusions
The insurer will not pay for any loss caused by or incurred resulting from:
mental, nervous, or psychological disorders, except if hospitalized;
being under the influence of drugs or intoxicants, unless prescribed by a Physician;
pregnancy, except if hospitalized; or elective abortion;
riding or driving in any motor competition;
declared or undeclared war, or any act of war;
service in the armed forces of any country;
operating or learning to operate any aircraft, as pilot or crew;
any unlawful acts, committed by you or a Traveling Companion (whether insured or not);
any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law;
elective Treatment and Procedures;
business, contractual or educational obligations of you, an Immediate Family Member or Traveling Companion;
failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements;
a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the plan is not in effect for you
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Term of Coverage
When Coverage BeginsPre-Departure Trip Cancellation coverage will take effect at 12:A.MStandard Time on the date your plan payment is receivedPost-Departure Trip Interruption coverage will take effect on the Scheduled Travel Date
When Coverage EndsYour coverage automatically ends on the earlier of:
the date the Covered Trip is completed;
the Scheduled Return Date;
your arrival at the return destination on a round-trip, or the destination on a one-way Trip;
cancellation of the Covered Trip covered by the plan
Coverage will be extended if your return is delayed by unavoidable reasons beyond your control, covered by the policy
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Claims Procedures
Emergencies Arising During Your Trip: Please refer to the CareFree™ Worldwide Emergency Assistance Service Section
Trip Cancellation Claims: Contact your travel seller and *** *** IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting*** *** will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable
Trip Interruption Claims: Report your claim as soon as possible to *** ***Provide the policy number, your travel dates, and details describing the nature of your lossUpon receipt of this information, *** *** will promptly forward you the appropriate claim form to complete
Online: ***By Phone: ###-###-#### or ###-###-####Mail: *** *** I *** *** *** * *** *** *** * *** ** ***E-mail: ***
Important: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Injury or Sickness occurred
This plan was designed and is administered by *** ***
*** *** is the brand name for the brokerage and program administration operations of *** Insurance Services, Inc(** ***); (** ***); in ** * *** *** *** Insurance Agency, Inc(** ***; in *** *** *** Insurance Services, Inc.; in **, *** *** Insurance Services, Inc(** ***), *** Direct Insurance Administrators and *** Insurance Agency and in **, *** *** Insurance Agency*** Insurance Services is acting as a Managing General Agent as that term is defined in section ***(14) of the *** Insurance CodeAs an MGA we are acting on behalf of our carrier partner
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General Provisions
Our Right To Recover From OthersThe Insurer has the right to recover any payments the Insurer has made from anyone who may be responsible for the lossYou and anyone else the Insurer insures must sign any papers and do whatever is necessary to transfer this right to the InsurerYou and anyone else the Insurer insures will do nothing after the loss to affect the Insurer’s right
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Claims Provisions
Notice of ClaimThe Insurer must be given written notice of claim within days after a covered loss occursIf notice cannot be given within that time, it must be given as soon as reasonably possibleNotice may be given to the Insurer or to its authorized agentNotice should include the claimant’s name and enough information to identify him or her
Claim FormsWhen the Insurer receives notice of claim, you will be sent forms to file proof of lossIf the forms are not sent within days after the Insurer receives notice, then the claimant will meet the proof of loss requirements by giving the Insurer a written statement of the nature and extent of the lossThis must be sent to the Insurer within the time limit stated in the Proof of Loss provision
Proof of LossWritten Proof of Loss must be sent to the Insurer within days after the date the loss occursThe Insurer will not reduce or deny a claim if it was not reasonably possible to give the Insurer written Proof of Loss within the time allowedIn any event, you must give the Insurer written Proof of Loss within twelve (12) months after the date the loss occurs unless you are legally incapacitated
Payment of ClaimsClaims for benefits provided by the plan will be paid as soon as written proof is received
Benefits for loss of life will be paid to your estate, or if no estate, to your beneficiaryAll other benefits are paid directly to you, unless otherwise directedAny accrued benefits unpaid at your death will be paid to your estate, or if no estate, to your beneficiaryIf you have assigned your benefits, the Insurer will honor the assignment if a signed copy has been filed with the InsurerThe Insurer is not responsible for the validity of any assignment
Trip Protection is underwritten by *** *** *** *** *** *** *** * *** (all states except as otherwise noted) under Policy/Certificate Form series ***In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series *** and ***In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #’s *** and ***Certain coverages are under series *** and ***
This is a brief Description of Coverage which outlines benefits and amounts of coverage that may be available to youIf you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA or WY), your Policy is provided on an individual formTo obtain a copy of your Individual Policy or Group Certificate for all states based on your state of residence, or information regarding the insurance premium portion of your plan cost, visit *** or call ###-###-####Your Individual Policy or Group Certificate will govern the final interpretation of any provision or claimFor Maryland residents only, to file a complaint with the Maryland Department of Insurance, call ###-###-#### or visit ***
This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered tripYou may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coveragesYou may wish to compare the terms of this policy with your existing life, health, home and automobile policiesIf you have any questions about your current coverage, call your insurer, insurance agent or brokerThe purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailersUnless individually licensed as an insurance agent, your travel agent is not qualified or authorized to answer your technical questions about the benefits, exclusions or conditions of this plan or to evaluate the adequacy of any existing insurance coverage you may haveQuestions should be directed to the plan administrator at the toll-free number provided
Ten Day Right To ExamineIf you are not satisfied for any reason, you may cancel your coverage within days of your receipt of this documentYour premium will be refunded, provided there has been no incurred covered expense and you have not departed on your Covered TripWhen so returned, the coverage is void from the beginningRequest a refund in writing by providing your contact information as well as copy of your plan description to our authorized agent, *** ***, *** *** *** *** *** *** *** ** ***
***
For additional information regarding the plan, call *** *** at ###-###-#### or ###-###-####Office Hours: 8:AM - 10:PM ET, Monday - Friday, 9:AM - 5:PM ET, Saturday

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI understand that the consumer selected a discounted, specially priced vacation package, inclusive of an airline ticket, hotel and rental car, and requests an itemized breakdown for the exact airfares, hotel charges, and rental car for the selected vacation package purchaseWe are unable to breakdown the charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rateThis discounted rate would not be available if the consumer purchased the travel components separatelyThe total amount of the package was presented to the consumer prior to purchase on his/her contract pagePackage providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundledThis allows the suppliers to provide discounted pricing without undercutting their own retail ratesSince this is an industry standard, a reasonable customer would expect that a package price cannot be unbundledWhen the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separately
As noted on the attached contract page, the package price, disclosed prior to purchase, clearly discloses that a total price, inclusive of all taxes and feesThe consumer initialed that he/she understood and accepted the terms of the contract, as well as the terms and conditions of the selected purchase, which also states that taxes and fees are not broken outThe consumer clearly chose to make the package purchase with the understanding that the total purchase price was inclusive of each travel component and taxes and fees
We appreciate the opportunity to clarify.Sincerely,** ***priceline.com

Complaint:
I am rejecting this response because:
During my initial search I clicked on the tab for flight, hotel and car When the packages came up with the prices in my mind I am looking at flight, hotel, and car But the website was showing only flight and hotel After paying for the package is when you learn that the car is not included There is a glitch on their website and they are not willing to accept their mistake I feel that their website has that error, it was not my mistake, when I clearly clicked for travel package to include FLIGHT, HOTEL, AND CAR After immediately calling Priceline after I discovered that the car was not included in the packageTwo Priceline representatives told me they could refund my flight But later learned that both representatives lied to me when I did not see my refund I WANT MY FLIGHT REFUND AS STATED TO ME BY TWO PRICELINE RESP! It is only right as a business to do what was promised to the customer!
Sincerely,
Kien Le

Complaint: ***
I am rejecting this response because: according to MA law, a consumer has days to cancel a signed contractI called immediately after my mistaken purchaseThere should have been an opportunity to cancel and rebook
Sincerely,
*** ***

Dear Ms***
We are writing you today regarding your airline
reservation for Trip Number ***
class="MsoPlainText">I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices
I understand that you are requesting for your travel
insurance refund
Please be advised that normally, our travel insurance is
non-refundable; however, since we value your business, I am pleased to make an
exception for you and refund the insurance charge
Your $refund will be processed by our system back
to your bank within business day; however, since bank processing time varies,
kindly check with them if you do not see the refund in your account within a
few days
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful
Sincerely,
Christine ***
Executive Offices

I book a trip on priceline where I was lie to about free breakfastWhen I book the trip it said free breakfast but by the time it got to the conformation page it was goneAgents could not help meTold me I could not speak to managementVery rude and matter of fact

Our record indicates that this matter
has been addressed with the consumer, and a $USD refund was processed
Sincerely,
* ***
Priceine.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** Sacramento under Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe apologize that you
were unhappy with your hotel accommodationsWe evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etcWe are sorry to hear that your hotel fell short of this expectation
during your stayWe understand your request for compensation for the
additional cost you incurred for finding new accommodations because you were
asked to leave your original hotelWe apologize; however, we have reviewed
your request and determined that we are unable to fulfill your request for
compensation
We appreciate your feedback and documented your concern
into our system for future reference
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Nico T***
Executive Offices

indicate that on 06-OCT-we contacted your Customer Service Team by Phone about Hotel Request # *** and were assisted by Lucas MWe used email ***@***.com we have never been so upset with a Business!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I truly believe that the website was misleading for many reasons And they claim they NEVER give a refund or credit, but I read reviews of other complaints where they settled with the customer I wasn't asking for a refund just a credit so I may book a hotel I feel qualifies as a Star hotel DO they really think I would bid on a room to save $ The hotel room on their site was $dollars on the day I bid and I bid $for a hotel room If you check the hotel today its only $dollars Not saying too much about the quality of the hotel and that is what I am concerned with I am a long time customer of priceline, I actually have other reservations for upcoming trip that I booked through them But I believe they must be willing to work with a customer when they feel they have been mislead They need to make their website clearly as I have read other reviews where believe got the wrong reservations after using their website.
When you first view BUFFALO hotes, it pops up that all the star ratings are 7plus Once you click on what area of Buffalo you want to stay at - that message goes away for all the areas I did not know that meant I would not get a 7plus hotel rating How would I It disappeared on all the category's I just though it was because I was now choosing my Star Rating and bidding
And like I said I did not ask for a refund, I asked to be able to choose a hotel I felt comfortable with They would not be losing any money and I would be a satisfied customer I immediately called their customer service and spoke with a supervisor who said and I quote, "You can contact the corporate office but we all will tell you the same thing, no refund".
Sincerely,
*** ***
copy of the rate for that hotel today:
Millennium Airport Hotel Buffalo
6.0 out of from guest reviews
Buffalo, NY (Buffalo)
Save up to 60% on a hotel in four easy steps
You choose the price, area and star levelWe'll find a quality name brand or independent hotel for you in secondsAll hotels are backed by our Best Price Guarantee NAME YOUR OWN PRICE SAVE UP TO 60%-I DID NOT SAVE ANYTHING.
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from $ 51 /nightCheck rates

Dear *** ***
* Thank you for taking the time to contact us regarding your reservation at the *** ***l for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We understand your concern about your reservation being cancelledOur system would automatically cancel the reservation once a dispute was initiatedWe further reviewed your booking and made a decision to refund 50% back to your cardA refund for $was issued on September 29, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, *** *** Executive Offices

Our
record
indicates that this matter has been addressed with the consumer
The
consumer must contact us concerning the cancelation request at
***, before the scheduled check in date, which is Friday, September
4,
Sincerely,
* ***
Priceine.com

Dear Ms***,
face="Calibri">
We are contacting you today regarding your reservation at the *** *** * *** *** At *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had some issues at the hotel during your stay and you would like to be refunded for your reservation
We contacted the *** *** * *** *** At *** *** *** and Pete, the Front Desk manager advised that they did not receive any complaint from you during your stayHowever, the hotel agreed to refund your reservationWe processed a full refund in the amount of $back to the same card that you have used to book the reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
Thank you for your feedback and rest assured that it will be noted and will forwarded for documentation and reference
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices