Priceline.com

Please see the response we have sent to our customer below
*** *** ***
0in 0in 0pt;">Thank you for taking the time to contact us regarding the refund your hotel reservations at the *** *** for Trip Number* *** and ***
We apologize for the inconvenience you experienced in booking your reservations with one of our affiliatesWe have documented this concern and share your feedback to the appropriate departmentFeedback such as yours greatly assists us in improving both our and the affiliate's standards
After careful review of your concern, we found that we can process a full refund of your reservations
We have forwarded a request to our Accounting Department to process your refundTwo separate check refund was requested, one for each of your reservations, amounting to USD eachThe request will go through a review process which normally takes 10-business daysYou will receive a system generated email once the request process has been completed
Thank you for giving us the opportunity to assist you and hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
We wanted to take this time to contact you regarding your
reservation at
the the Clarion Hotel And Conference Center for Request
Number
***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
canceled your reservation and you were charged for the
first night
We have reviewed this concern and verified that it's
stated on the
contract page that we provided prior to booking that the
cancel policy
time frame is based on local hotel timeWe apologize;
however, we will
be unable to refund the cancel fee
For your reference, we sent a copy of your contract page
on a separate
email
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I do not have the information they are asking for The person who wrongfully was allowed to purchase tickets with my credit card (without any other confirmation of my information from that person) would be the person who has that information, not myself the person who's credit card was used
Sincerely,
*** ***

From: *** *** *** Sent: Monday, October 20, 4:PMTo: [email protected]:
To whom it may concern,
This e-mail is in regards to complaint #*** with PricelineThe trip number is *** sent to ***Thank you for resolving the situation
*** ***

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear Mr***,
We wanted to take this time to contact you in regards to
your hotel and rental car reservation booked under Trip Numbers *** and
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, your
flight was cancelled and you are requesting a refund for your hotel and rental
car reservationWe have reviewed your reservation and when you missed your
scheduled chedate the hotel considered you a 'no-show' and released your
roomsThis is standard procedureIf you had purchased your reservations from
another travel company or directly from the hotel, the reservations would still
be non-refundable
We also reviewed your rental car reservation and
confirmed that it was cancelled in fullA refund of $was processed back
to the card you used to book the reservation
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** **
Executive Offices

Your Rental Car Reservation Is Canceled
Your rental car reservation for trip number *** has been successfully canceled
href="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ target="_blank"> <A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ /> Cancellation Information
Date and Time Cancel Requested:
06/11/13:13:Eastern Time
*** *** or similar
(make/model not guaranteed)
AUTO
AC
Unlimited Mileage
Economy Car
Pi/Drop Off:
*** *** *** *** ***
*** *** *** *** ** *** On Airport
PiDate & Time:
Tuesday, June - 7:PM
Drop-Off Date & Time:
Wednesday, June - 7:PM
Driver:
*** ***
Driver's Age:
and over
Confirmation #:
***
Priceline Trip #:
***
Purchased Date:
June Hours Of Operation for PiLocation
Opening time
Closing time
[x] close window
Hours Of Operation for Drop-Off Location
Opening time
Closing time
[x] close window
Summary of Charges
Billing Name:
*** ***
Payment Method:
*** (ending in ***)
Your Offer Price:
$(per day)
Total Rental Days:
SubTotal:
$Taxes and Fees:
$
Total Amount:
$You saved 62%!*
Prices are in US dollars* This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown

Dear MrFrank,
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** *** - *** *** under Trip
Number
***
We are writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesWe understand your
concern regarding the accessibility of the pool at your confirmed hotel
In addition, we understand your concern regarding the
Guest Score of the hotel falling below the guaranteed rating of 8/or Higher
Guest ratings are dynamic and change based on new customer reviews received
We appreciate you have taken the time to share your
feedback, and please be assured that we are working with our hotel team to
update our amenity information for this hotelOur records indicate that you
have opted to cancel your reservationWe see in our system that a full refund
has been processed to the form of payment you used to book your reservation
Again, thank you for your time and we hope you give us
another opportunity to serve you better in the future
Sincerely,
Nico T***
Executive Offices

Email to the Customer:
Dear MsVinay,
We are contacting you today regarding your
airline reservation for Trip Number ***
We are writing to let you know that we
received your Revdex.com concern in our Executive OfficesWe
understand that there was a schedule change on your reservationAirlines
adjust their schedules for a number of reason including air traffic changes,
change of equipment, weather, route popularity and other reasonsWhen a
schedule change occurs, we make every attempt to notify you of the changes via
email prior to departureIn addition, your itinerary is always available on
our website to determine if there has been a schedule changeSince the
airlines can continue to change your schedule, we recommend you always check
with the airlines hour before departure of each flight to confirm your
schedule
After further review, we verified that there
were no changes made on your outbound flight and if there’s such a schedule
change for the outbound, we were not notified about that changeWe contacted
Delta Airlines and they advised that the ticket was exchanged at the airport
and they issued paper ticketIf you would like to request for a refund, you
must deal directly at the ticketing counter of Delta AirlinesPlease make sure
that you bring the paper ticket
As per your return flight, this reservation
was originally booked last September to travel on March and March The
outbound is scheduled to depart JFK, New York at 5:15PM and will arrive Austin,
Texas at 8:20PMThe return flight is scheduled to depart Austin, Texas at
5:00PM and will arrive JFK, New York at 9:38PM
>
>On November 9, Delta Airlines changed the return flightThis time, you
were scheduled to depart Austin, Texas at 4:25PM and will arrive JFK at 11:59PM
with connection in Atlanta, GeorgiaOn the same day, we notified you via
email
On November 18, Delta Airlines changed the
return flight againThis time, you were scheduled to depart Austin, Texas at
4:38PM and will arrive JFK at 12:06AM with connection in Atlanta, GeorgiaOn
the same day, we again notified you via email
The schedule change is less than one hour
earlier only and you have been notified via email in a timely mannerWe are
sorry but we are unable to provide a refund for your reservation
We apologize for the inconvenience and thank
you for your time
Sincerely,
Zadhy Solinap
Executive Offices

Complaint: ***
I am rejecting this response because:
To whom it may concern, The problem with your response is that your website leads the consumer to believe that certain hotel prices do (and is clearly indicated in the checkout page, stating that "x" amount of USD will be charged per day for a pet fee upon arrival), and certain hotel prices do not charge a "pet fee" (ie: not mentioned in the checkout page, nor mentioned in the dialog box) even though the hotels are listed under the same discounted category in the "Express Deals, leading the consumer to believe that there is "NOT" a charge for certain hotels, and there is a charged for some"). So a consumer is lead to believe that because some hotels disclose a fee and some don't (under the same booking category of "Express Deals"), that "incidentals" are other services eg: room service, etc. If that is not incredibly misleading enough, what you are suggesting is that the pet fee is covered under the "incidental" category which a consumer has no reasonable access to to estimate what the fee (or weight restrictions for that matter) could possibly be because the hotel itself is not disclosed until the purchase has been made, thus allowing a guest to arrive and either be turned away for having a pet that does not fall into their acceptable weight restrictions or charged an unexpected and/or an unreasonable fee, both of which the consumer would have zero indication of given the misleading information of your website. I am not satisfied with your reply. I expect a refund. I will pursue all options including but not limited to media and or attorney general to seek resolution. I have video of the process. I am an educated adult and your website is misleading!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Dear *** ***
*
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Number ***
We are
writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to be refunded for your canceled reservationWe apologize for any
inconvenience this may have caused
When we canceled your reservation per your request, we
informed you that a cancellation fee would be appliedIn order to qualify for
the low prices we provide, our hotel partners generally require that customers
agree to pay a cancel fee in the event they decide to cancelWe checked the
cancellation policy associated with your reservation and verified that your
reservation is non refundableWe also stated during the booking process that
you will be charged for the full amount at the time of bookingThis
information was provided on the contract page that you reviewed and initialed
prior to booking
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund your reservationI have
refunded the $cancel fee back to the same card that was used to place
the requestYour refund will be processed by our system within one business
day and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Mr***,
We are contacting you today regarding your vacation
package reservation booked under Trip Number ***
class="MsoPlainText">
We checked our records and verified that you were not
logged in to your Priceline account when you submitted your requestsWe do not
offer rewards for signing into profile to make bookingsAs long as you utilize
your card for purchases and if purchase qualified, the points will
automatically be rewarded to your credit cardFor further information, please
contact your credit card company directlyI apologize; however, I will be
unable to add points to your Priceline account or provide a voucher for a free
trip or airfare
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Revdex.com,
Inc
According to the consumer,
she/he did not authorize credit card purchases with priceline.com
In cases where unauthorized charges are placed on a
credit card account as alleged by the consumer, the credit card holder must report
the claim to the credit card-issuing bankThe bank will investigate the
credit card holder’s claim, and Priceline will always
assist with any investigation inquires
We are sorry that we are unable to assist the
consumer in this situation
Sincerely,
* ***
priceline.com

RevDex.com, Inc
We have received the
consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondenceThe consumer
selected a non-refundable purchaseWe are sorry that we are unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
Thank you for contacting us regarding your reservation
with *** Rent a Car booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand your plans changed and you
wish to pick up the vehicle later than requested
Prior to submitting your request you were provided with a
contract page that stated:
Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used
We are sorry for any inconvenience it may cause; however,
the rental partners only hold a vehicle for up to 24hrs past the scheduled
pidateWe are unable to offer a change or refund to your reservation as
requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Dear ***,We appreciate your loyalty towards us.You
purchased a non-refundable reservation, and we did verify that your hotel is in
the designated area that was presented to you prior to your purchaseThis
reservation booked at the *** *** *** *** *** is
non-cancellable and non-refundableWe also sent a separate email that
contains a copy of your contract pageThis page displays the area(s) and terms
and conditions that you reviewed prior to purchasing your
reservation.Our policies are modeled upon the same options allowed by
our travel partners and are consistent with agreements.I know you expect
a different answer; however, there are no other options that I can offer because
of the restrictions.Sincerely,
*** **
Customer
Service Specialist

Dear *** ***
We are contacting you today regarding your reservation at
the *** *** for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to claim for our Best Price GuaranteeIn order to be eligible for a
refund of the difference, the lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you contact usThe lower price must be an exact match to the
itinerary booked on priceline.com, including offering a comparable cancellation
policy.
We understand that you found a lower rate from our
Express Deals reservationHowever, for this type of reservation, the hotel
name will be revealed after purchaseWe do provide examples of similar hotels
in the area but it may or may not be the Express Deal hotelShould you find a
lower rate for your reservation for the same hotel, cheand check-out
dates, number of rooms, room type including bedding and view selection,
contact us and tell us where you saw the lower priceWith Express Deals? or
Name Your Own Price? you have up until midnight the day before you travel to
contact us to claim for our Best Price Guarantee
In addition, we sent you an email with the details of our
Best Price Guarantee policy for reference
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Dear Mr***,
We are contacting you today regarding your vacation
package reservation for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to make changes for your reservationFor the airline component, our
ability to assist you is dependent upon their policyWe reviewed the fare
rules associated with your ticketsYou can change the ticket for $per
ticket airline fee, $per ticket priceline service plus any fare difference
We can waive the $priceline service fee; however, we are unable to waive or
refund the airline feesShould you decide to change the airline reservation,
please contact us prior to your scheduled departure, which is Monday, June 20, 2016;
4:PM
Please note that no changes will be allowed after that
time
?The hotel component of the package is restrictedWe do
offer customers the ability to choose their exact hotel from a list of
available properties where the name of the hotel and price are already
displayed
The details of your hotel reservation was presented
during the booking processWe are unable to change the hotel reservation;
however, we can make an exception to cancel this without any feesShould you
decide to cancel the hotel component of the package, please call us before June
17, After this time, the reservation cannot be cancelled
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

We used Priceline's website to book a vacation package and are very unhappy with the service They have us flying into a city 2.5hrs away from the one we picked as our destination and hotel when we called the customer service line they said that *** airlines doesn't fly to *** According to *** airlines they have flights going into *** on the day we requestedAlso their customer service agents are rude and I was hung up on twice before I was able to actually talk to a person, when I asked to speak to a manager, they just sent me to another agent who was not a manager, who sent me to another agent and so on and so on, hours wasted not talking to anybody important and being told different stories I will never use Priceline.com and I will tell all my friends and relatives and anybody on the internet who will listen that this company is a scam Also I have read that the Revdex.com revoked Priceline's membership in what's the deal with that?