Priceline.com

Dear Mr**,
We wanted to take this time to
contact you in regards to your ticket booked under Trip Number ***
We are writing to **t you know that
we have received your Revdex.com concern in our Executive Offices
As we understand, your flight was changed and you would like to have a refund
You said that the difference between your original flight and the changed
flight was an hour and minutes which is inconvenient to youWe checked your
reservation in our system and verified that based on your contract page, you
purchased a flight that will depart from Los Ange**s International Airport at 12:
PMYour flight was changed to depart from Los Ange**s International Airport at
12:PMWe can review alternative flight options; however, there may be a
carrier imposed cancellation or exchange fee more per ticket, a $per ticket
service fee, and the fare might more expensive due to reduced flight
availability
We are sorry we did not provide you
the answers you were looking for and we thank you for your time
Sincerely,
*** **

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** *** *** ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you attempted to book a room
reservation at this hotel for a rate of $per night
This matter has been escalated to our technical
department for reviewWe verified with the property that the rate booked with
priceline was indeed the best rate offered
by the hotel for your reservationThe hotel did not offer a lower rate for
your booking periodTherefore, we are unable to process a refund for a price
difference
We apologize for any inconvenience and we hope you find
this information helpful
Sincerely,
*** ***
Executive Offices

Dear MrDel Rio,
We wanted to take this time to contact you in regards to
your *** *** Airlines ticket booked under Trip Number 2***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
wanted to change your return flight; however, you were unable to contact the
airline directlyWe reviewed the notes associated with your case
Our Air Travel Services offered to change your
reservation in behalf of the airlineHowever, you chose not to proceed with
the exchange process due to the fees involvedOur ability to assist you is
dependent upon airline policyWe are sorry but we are unable to provide any
further compensation
We apologize for any inconvenience and thank you for your
time
Sincerely,
Israel Ko
Executive Offices

Dear *** ***
"margin: 0in 0in 0pt;" class="MsoPlainText">
Thank you for taking the time to contact us regarding
your hotel reservation at the Millennium Airport Hotel Buffalo for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund for this
reservation because the Millennium Airport Hotel Buffalo does not have an
average guest rating of
We have reviewed the notes on your record and they
indicate that when you submitted your hotel request via the Name Your Own Price
option, we did not mention that you will receive a hotel with an average guest
rating of at least (out of 10)
The hotel that is selected may or may not be one that you
have seen during a hotel search on PricelineAny sorting or filtering options
previously used will not apply to this Name Your Own Price requestIn
addition, your initialed contract page did not display a percentage on savings
This information was presented to you prior to purchase
when you were asked to review your reservation, including the terms associated
with cancellations or changesWhen you purchased your reservation you agreed
to those terms
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
The savings percentage is based on savings from this deal
on the day of bookingBecause it is past that date, we will not be able to
compare rates between our site and the hotel?s
Please note that we assess each property on many
different criteria, including cleanliness, guest satisfaction, d?cor, etcOur
hotel ratings are actually stricter than other national rating companiesGuest
rating is based on actual reviews from customers who have booked on our site
and stayed at that hotelWe are confident that their hotel will work to exceed
their expectations
Therefore, we are unable to change, cancel or process a
refund for this booking
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: It does not address the issue I raisedIt dodged itMy complaint was that their advertisement is false/deceiving as stated in the home page of priceline.com: "Best priceGUARANTEEDWe guarantee the lowest price in everything you book" (see attached image)The existence of exceptions to the "sale pitch" calls for either removing their "sale pitch" entirely, or placing an (*) after it with proper explanations at the bottom of the pagePriceline.com gave me a dull response such that this Revdex.com complaint appears as answeredBut, their "answer" cannot be considered as an answer to the issue I raised
I will move my complaint to the state consumer protection agency under the *** *** ***l *** ***r and federal consumer protection agencies, with the hope that, with sufficient number of complaints, we could build enough momentum for a class lawsuitThere is a good number of customers that have similar experiences with priceline.com, so I am hopeful about this
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
That's nonsense.
If it's an 'opaque reservation', why bother having a picture of the wourental car at all? If you as the broker can't guarantee the car type available, you, not the rental company, are responsible for that representation.
Moreover, *** description of 'standard' vehicles offer, 'generally doors, seat to passengers, and have luggage capacity of up to to suitcases (luggage capacity varies by luggage size and vehicle model).' Going a step further, *** reflects eight different car models from its fleet of 'standard' carsSeven of the eight have four doors. Thus, Priceline has to go out of its way to deliberately book a two-door car out of *** fleet to get that model.
Also, if I'm deciding to book through a broker like Priceline, my expectation as a paying customer is that I will not have to work with the rental company at time of pickup to upgradeThat's the whole point of using a broker - you are supposed to do that work for me That suggestion is unacceptable if customer service and satisfaction is the goal.
I must continue to insist on a full refund.
Sincerely,
*** ***

Dear ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** O'hare Airport Hotel for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that you
are asking to cancel your reservation for a refundYour reservation's
Cancelation Policy does allow a cancelation up until noon on Wednesday,
September 10th (local hotel time)However, upon cancelation, the hotel
requires payment for the first night's stay plus taxes and feesBelow is the
Cancelation Policy as stated on your Contract Page:
"Cancel Policy: For the room type you've selected,
you can cancel your reservation up until noon on Wednesday, September 10th
(local hotel time), however the hotel requires payment for the first night's
stay
You will be charged for the first night's stay including
taxes and fees
Any remaining amount will be refunded to youRefunds or
cancellations are not available after noon local hotel time on Wednesday,
September 10th."
By submitting the request, you indicated that have read,
accept and agree to abide by the terms and conditions of the reservationWe
sent you on a separate email, a copy of your
Contract PageThis page displays the terms and conditions that you
reviewed prior to purchasing your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
are requesting a refund of the
$40.00charge for your cancelled
ticket
We reviewed your reservation and verified that at this
time we only show a charge of $for your processing feeThis amount was
refunded on Friday, September 26,
If you are seeing an amount of $from Priceline.com,
please fax us a copy of your billing statement to ###-###-#### for further
research
Thank you for choosing to contact usWe look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

Dear Mr* ***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** Resort and Casino for Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you are requesting to cancel your
first reservation for trip number ***We reviewed your booking and
verified that the hotel portion of your package is restrictedWe apologize;
however, it cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich ***
Executive Offices

Please see the response below that we sent to the customerThanks
*** *** ***
*
I am writing you today regarding your hotel reservation at
the *** *** *** *** under Trip Number ***
I understand your request for a full refund for your cancelled reservationA refund request has been submitted to our management team for review, and if approved, the refund for $will be processed to the form of payment used to book your reservationThis process may take up to days to be completed and you will be notified of the outcome through email
Thank you for your patience while we review your issue, and I hope you have a wonderful day
Sincerely,
*** ***
*** ***

Dear MsNelson,
"">
Thank you for contacting us regarding your vacation
package purchased under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns and letter in our Executive OfficesWe understand you received
overdraft charges caused from an authorization on your account
We reviewed your reservation details and confirmed when
you contacted our customer care department, the representative offered to
contact your credit card company to release the funds; however, they were
closedIf your account received overdraft fees because of the authorization,
please fax in a copy of your credit card statement displaying the overdraft
charges to ###-###-####Once received, we will verify if we caused the
overdraft charges, and complete a Refund Request for possible approval
If you have additional questions or concerns, please
contact us directly
at: ###-###-####The Executive Office hours are 9:
a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter
your Trip number, which is ***when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Teddi Cremeans
Executive Offices

**t>Dear Ms***, **t>**t>
Roman">
**t> **t>**t>
**t>We are c**tacting you today regarding your reservati** at
the *** *** for Trip Number ***t>**t>
**t> **t>**t>
**t>We are writing to let you know that we received your
Revdex.com c**cern in our Executive OfficesWe understand your
c**cern regarding the currency that you were charged for this reservati**
Prior to booking we presented a c**tract page which has the details of your
request, the terms and c**diti**s of the reservati**, including the summary of
chargesIt was disclosed prior to booking that the reservati** is in USDWe apologize;
however, we are unable to process a refund of the difference**t>**t>
**t> **t>**t>
**t>We are sorry we did not provide you the answers you were
looking for and thank you for your time**t>**t>
**t> **t>**t>
**t>Sincerely, **t>**t>
**t> **t>**t>
**t>*** ***t>**t>
**t>Executive Offices **t>**t>
**t>
**t>
**t>This checkout page for trip number
*** was submitted ** 2015-07-00:48:**t>**t>**t>**t>**t>
**t>Please Review Your
Request
**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>...⇄ /> **t>Star Deluxe Hotel, Downtown ***
*** * *** * *** *** Area
**t>Which hotel will I get?
**t>
**t>CheDate:
**t>
**t>Saturday, July 11,
**t>
**t>Check-Out Date:
**t>
**t>M**day, July 13,
**t>
**t>Regi**
**t>
**t>***, **
**t>
**t>City Area:
**t>
**t>Downtown *** *** * *** * *** ***
**t>
**t>CheTime:
**t>
**t>Varies by hotelGuaranteed late
night arrival if needed**t>
**t>Check-Out Time:
**t>
**t>Check-out times vary by hotel
**t>
**t>Room 1:
**t>
**t>*** ***
**t>
**t>Number of Rooms:
**t>
**t>**t>
**t>Guaranteed Amenities:
**t>
**t>Fitness Center, Guest Score 7/
or Higher
**t>
**t>Number of Nights:
**t>
**t>**t>
**t>
**t>
**t>**t>**t>**t>**t>
**t>
**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>**t>...⇄ /> **t>Offer Price Per
Room, Per Night:
**t>
**t>US$ **t>
**t>Travel Insurance:
US$
**t>Subtotal:
**t>
**t>US$
**t>
**t>Taxes and Service Fees:
**t>
**t>US$ **t>
**t>*** Hotel Coup**:
-US$
**t>Total Room
Charges:
**t>
**t>US$
**t>
**t>Apply Coup**
**t>
**t>Hotel Fee:
**t>
**t>US$ **t>
**t>Total Cost:
**t>
**t>US$ **t>
**t>Have a coup** code? Apply Remove Coup**
**t>This coup** is invalid or has expired
**t>
**t>
**t>**t>**t>**t>**t>
**t>
**t>Purchase Trip
Cancellati**/Interrupti** Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for **ly USDper room per nightDetails
**t>
**t>**t>**t>
**t>
**t>No surprises!
Total cost includes estimated hotel fees (e.g resort fees)Your total cost
will never be higher than displayed above**t>Important Informati**
**t>All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or n**-smoking rooms) should be requested through your c**firmed
hotel and cannot be guaranteed**t>Reservati** is guaranteed for arrival ** the c**firmed
chedate **lyIf you do not che** the
first day of your reservati** and you do not alert the hotel in advance, the
remaining porti** of your reservati** will be canceled and you will not be
entitled to a refund**t>If *** accepts your price, *** will book your
reservati** in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualificati**s of the star
level you initially requestedThe hotel that is selected may or may not be
**e that you have seen during a hotel search ** ***Any sorting or
filtering opti**s previously used will not apply to this Name Your Own Price
request*** will immediately charge your credit card the total cost of
your stayRooms purchased through *** cannot be cancelled, changed or
transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged***
will immediately charge your PayPal account the total cost of your stay
Rooms purchased through *** cannot be cancelled, changed or transferred
and refunds are not allowedIf your offer is not accepted, your PayPal
account will not be charged
**t>The reservati** holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additi**al hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
opti**al (parking, ph**e calls or minibar charges) and are not included in
your offer price**t>Hotel rooms purchased through *** are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives**t>***.com is unable to facilitate a rebate of Canadian
Goods and Services Tax ("GST") for U.Sresident customers booking
Canadian hotel accommodati**s utilizing the ***.com service**t>For security reas**s, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by ***'s
terms and c**diti**s regarding hotel rooms and the use of the
***.com Web site by entering your initials when you submitted your
original request**t>**t>**t>**t>
**t>*** ***
**t>
**t>I have read, accept and agree to abide by ***.com's terms and c**diti**s,
privacy policy
and the travel insurance Descripti** of CoverageI have read, accept and agree to
abide by ***.com's terms and c**diti**s and privacy policy
**t>
**t>
**t>

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion
The consumer
states:
“Subsequent to the complaint filed with the
Revdex.com, I phoned the hotel personally, and explained that I would not be staying
there due to the distance from my destinationThey were extremely gracious,
cancelled my reservation, and agreed to drop any charges to myself or Priceline.”
On behalf of the consumer,
we contacted the hotel concerning the consumer’s claim and spoke with ***
at the front desk who advised that they do not show on their records that the consumer
called the property to cancel the reservation and were advised of a refund
The following was
sent to the consumer addressing this inquiryDear *** ***
Thank you for taking the time to
contact us regarding your reservation at the *** *** *** *** for Trip
Number ***
We are writing to let you know
that we received your Revdex.com concern in our Executive OfficesWe contacted your hotel and
spoke with Keegan at the front deskThey do not show on their records that you
called the property to cancel your reservationIf you can provide us the name
of the hotel representative that you spoke with, we can contact your hotel
again to research your issueWe apologize; however, the location of your
confirmed hotel is within the shaded area that you saw when you submitted your
requestThe properties in the disclosed price listings can be different than
those in Name Your Own Price and Express Deals reservation selectionsBased on
the number of hotels that participate in a program, Priceline may assign a
number of hotels to one areaWe apologize; however, at this time, we are
unable to refund your reservationWe are sorry we did not provide
you the answer that you are looking for and we thank you for your timeSincerely,
Frich A***
Executive Offices
Sincerely,
ND’Angelo
priceline.com

Your Reservation Has Been Cancelled
Your hotel
reservation was cancelled on April 9, at 01:PM Eastern Daylight Time Please see details below
Your cancellation number is ***
Your Cancelled Reservation
The Saint Hotel, Autograph Collection
*** *** ***
*** *** ** ***
***
Check-In:
Thu, Apr 23, - 04:PM
Check-Out:
Mon, Apr 27, - 11:AM
Billing Name:
*** ***
Credit Card:
*** (ending in ***)
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation Penalty:
$
Total Amount Refunded to Credit Card:
$
Any applicable refund should be posted to your account within to business days from the date the cancellation was processed

Dear Ms***,
Roman">
We wanted to take this time to contact you regarding your
reservation at
the *** *** *** *** booked under Trip
Number
***
We are writing to let you know that we have received your
RevDex.com concern in our Executive OfficesAs we
understand, you
had issues with the quality of the hotel and the room
that you received
We contacted the *** *** *** *** and we
were advised
that you did notify them about your issue during your
stay or at the
time you checked outWe evaluate each participating
hotel on many
different criteria, including cleanliness, guest
satisfaction, d?cor,
etcWe are sorry to hear that your hotel fell short of
this expectation
during your stayWe appreciate your feedback and
contacted the
appropriate people at the hotel to share your concerns
We also verified
that the hotel is rated consistently as a star property
on other
websites and we stand behind this hotel ratingWe
apologize; however,
we will be unable to process a refund for your
reservation
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence
Attached hereto, is a copy of the consumer’s
initialed contract page confirming that the consumer selected and authorized
the purchase of an Economy Type rental car
Economy
*** *** *** *** ** ***
On behalf of
the consumer, we contacted *** Rental Car and spoke with *** in their
billing department*** confirmed that the driver was provided with an
Economy Type rental car as booked; however, the driver chose to upgrade to a
compact car, (*** ***e)
In the event that the driver
choses to upgrade the vehicle at the rental car counter, the driver is responsible for
any upgrade fees charged by, and paid directly to the rental car company
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
Sincerely,
This contract for request number *** was originally
initialled on Tue Aug 16:50:EDT
Your Trip Summary
Airfare Details
Depart:
Thu, August 28,
Return:
Sat, August 30,
Departing Airport:
James M Cox Dayton Intl Airport (DAY)
Dayton, OH
Arrival Airport:
Charlotte Douglas Intl Airport (CLT)
Charlotte, NC
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** * ***
Aircraft:
Jet aircraft
Rental Car Details
Economy
*** *** *** *** or similar
Location:
Charlotte Douglas Intl Airport (CLT)
Pick-Up:
Thu, August
Drop-Off:
Sat, August
Total Rental Days: days
Driver:
*** ** ***
Driver's Age at Pickup:
Summary of Charges
Package Subtotal:
$
Govt Taxes,
Airline Fees and Agent Fees:
$
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
These airline tickets are
non-refundable, non-transferable and non-changeable
The Rental Car reservation included in your itinerary is non-refundable,
non-transferable and non-changeable even if the reservation is not used
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's
partner airlinesYou must fly on the flights assigned to you
Upgrades and standbys are not availableIf you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationIf any part of the ticket is unused it has no value
after ticketed departure time
•
These special discounted tickets
issued are not eligible for frequent flyer milesPriceline customers are
protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss
•
Remember to bring a valid
government-issued photo ID with you to check-in
•
Only *** ** *** will be
able to pithe rental car at the counter*** ** *** will be
required to present a valid driver's license and a valid credit card or
debit/check card or debit/check card in their name with a minimum of $
available credit as a security deposit on the vehicleIf you plan to
use a debit card, you may be required to provide round-trip flight
information at the rental counter
•
Your offer price does not
include vehicle liability, collision or personal accident coverage for your
rental carYou should determine if you have insurance coverage prior to
pick-upAdditional insurance can be purchased at the rental counter
Initial Here*
**
I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy

Complaint: ***
I am rejecting this response because:
The attached screenshot was from a prior unsuccessful bid, I then bid on *** *** but the *** *** one was shown as the successful bid
I contacted Priceline right away of this error but they refused to change it
Sincerely,
*** ***

***Email address is ***

Dear *** ***
Thank you for taking the time to contact us regarding
your *** Rent a Car reservation for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We apologize for the difficulty you encountered and hope
your aunt makes a speedy recoveryWe understand you had to return the car
earlier than originally anticipated due to a medical emergency and your flight
was cancelledWe also understand you are requesting for a refund or a credit
of your unused rental dayWe reviewed your request with *** Rent a Car and
verified that you picked up your car on April 30, at
01:PM and dropped your car off on May 01, at
12:PMPlease note that your reservation is prepaid and in
circumstances, is non refundableThe rental car pricing is based on a
combination of length of stay and datesIt is possible that your original rate
would not have been accepted if the dates were changedAs a one time exception
to the policies, we will submit a refund request on your behalf in the amount
of USDThis amount is equivalent to one rental day including taxesThe
refund request was submitted to our management team for review, and if approved,
the refund will be processed to the card you used to submit your requestOnce
the refund is approved, your refund will be processed by our system within
business day; however, it may take up to business days for your bank to post
the refund to your account
Thank you for your patience while resolving this issue
Sincerely,
Junko A***
Executive Offices

Complaint: ***I am rejecting this response because:
I'm not sure why Priceline would consider this an acceptable response. Have they personally been to the hotel? If they have, did they visit room ***? As I stated, I took PICTURES. Why did they not ask to see the pictures?? And I do not care if other travel Web sites have rated this as a 4-star hotel. I really don't care, because it is NOT a 4-star hotel, nor did we have a 4-star room. Do reps actually visit these hotels personally to rate them? I doubt it. So why is it so hard to comprehend that maybe, just maybe, their rating could be off? Peeling wallpaper, stained old carpet, holes in walls, lights hanging out of ceilings, etcdo NOT constitute a 4-star rating.
And they say the front desk said I did not report any issues. I did report one issue. I can't help it if the front desk did not document my complaint. I will admit I did not complain about everything because our time was limited in NYC. We had other plans, and I did not want to waste our other plans by going back and forth with the hotel when I thought this would be an issue to take up with Priceline since I BOOKED WITH PRICELINE!! Had I booked directly with the hotel, I would have definitely taken up the issue with the hotel. Not to mention, it was Christmastime in NYC (the busiest time of the year!) and there were likely no other rooms even available!
What I would appreciate is an actual person in a position of authority to speak with at Priceline. Why can't I speak to a person so we can come to an acceptable resolution? Maybe even meet in the middle? Most importantly, they need to understand this is NOT a 4-star hotel and change their ratings as such
Sincerely,*** ***