Priceline.com

RevDex.com, Inc
Priceline contacted *** ** concerning this matter and we
are awaiting additional information from the consumer for resolution
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
The Hotel was very nice and had no problem refund the money but told us it was the third party that had to refund the credit cardJaylina, the girl at the desk told us that she would try to fight for us.
The supposed refund rules are vague in that it doesn't specifically state how unused nights would be handledThe policy can be taken several ways
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I was never shown a map at the time of purchase, and still haven't seen the map you are referring toI never selected an area including *** mall which is listed seperately on you website and if it was included on what I selected it was not clearly visibleWhy would you include hotels in a different state with "downtown ***" listingsClearly deceptive marketing at the very least.
Sincerely,
*** ***

Dear
Mr***,
Thank you for contacting us regarding your reservation at
the *** *** *** * *** *** *** *** *** *** *** ***
Our record indicates that this matter has already been resolved by our
Executive OfficesShould you require additional assistance with your refund,
please feel free to reply to this e-mail
We thank you for the opportunity to assist you and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion
All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guideOur competitors rate this hotel as follows:
*** =stars - ***=stars - Hotels.com = stars - Tripadvisor.com = stars
I am sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist with a refundSincerely, ND'***Executive Offices

Our record indicates
that this matter has been addressed with the consumer, and the consumer was offered the option to cancel with a refund
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because: I put in the correct date for the reservation. There must have been some kind of clitch with the computer program. I had to pay full price at the hotel. I just want my money refunded. Priceline is trying to get money from me fradulently.
Sincerely,
*** ***

Dear Ms***,
Roman">
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive a refund for the cancellation fees associated with your
airline ticket purchaseOur records confirm that you submitted a request for roundtrip airline ticket however, these
requests were rejected, and on June 11, a request was submitted for a one-way
flightPrior to booking, we presented a contract page with the details of your
request, including the information that the reservation is for a one-way
flightIn order to receive a refund for the cancellation fees, minus the per
ticket change fee, a new reservation with the correct round trip itinerary must
be booked on our websitePlease note that the new ticket must be purchase within one year from the date the reservation was
cancelled in order to qualify for a refund of the cancellation fees
We apologize for any inconvenience and thank you for contacting
us
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and although I did not pick those dates, I understand what I signedI will never be using Priceline again, so I'm confident I won't experience this issue in the future
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you selected the wrong
area for this reservationYou are now requesting that we refund the
reservation or transfer the booking to a hotel within the area you wanted
We reviewed your record and found that during the booking
process; you submitted a request for a star hotel within the *** * *** ***
- *** ** *** *** areaWe verified that the hotel
you received is what was requested during the booking processThe hotel you
received is a 2.5-star hotel within the West Valley area of the map that you
reviewed on our websiteWhen you submitted your request, our website stated
that your confirmed hotel could be located anywhere within that shaded area
We are sorry; however, you have a restricted reservation
Prior to booking, we presented you with a Contract Page to review and initial
This contract contains the information that once booked,
your offer cannot be changed, cancelled, or transferred and unfortunately no refunds
are allowedIf we could make an exception we would; however, the type of
reservation you purchased is truly non-changeable and non-refundable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear MsShi,
"">
We are contacting you today regarding your airline
reservation for Trip Number 16***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to accumulate points/miles with your frequest flyer miles for this
tripThe ability to receive points/miles is dependent upon our travel partners
rules
As stated on our website, frequent flyer programs vary by
airline and are subject to change.
Therefore, we cannot guarantee points/milesYou can contact your
confirmed carrier to check on eligibility for this trip; however, it is
entirely up to our travel partners' discretion to accept or deny the request
We apologize for any inconvenience and thank you for your
time
Sincerely,
Zadhy Solinap
Executive Offices

Dear ***,
We have received both of your emails and we are sorry to know
that you are not happy with your upcoming reservation at the *** ***
Our records indicate that you have already contacted one of
our Customer Care Representatives and have been
advised that we provide some
hotel chain examples to illustrate what you might expect when choosing a Star
LevelWe do indicate that the brands shown are only examples and may not be a
part of our programAlso, every hotel is different and not all hotels within a
certain chain will have the same star level rating
Also adivised that we
are very careful to rate each hotel on its own merits and qualityYou selected
a star hotel property, and we rated the *** *** as a star level
We assess each participating property on many different criteria, including
cleanliness, guest satisfaction, decor, etcIn fact our hotel ratings, in most
cases, are actually stricter than other national rating companies.It’s
understandable that you may be concerned about the rating of the hotel you were
booked in; however, we are confident that it will meet all the requirements of
your selection
Moreover, if we could make an exception we would; however,
the type of reservation you purchased is non-changeable and non-refundableTo
review the terms and conditions of your reservation, please feel free to visit
the Help section located on our home page
Any inconvenience is deeply
regretted
Sincerely,
*** **
Customer Service
Specialist

Dear MrHemani,
"">
Thank you for contacting us regarding your reservation
with US Airways booked under Trip Number 2***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund or a name change on your ticket
We reviewed your reservation details and confirmed the
fare rules and regulations that were provided to you prior to your purchase
stated that your tickets were non-refundable and non-transferableWe
understand you are unable to travel on your selected dates of travel and can
offer to exchange your tickets, or place them on hold for future travelTo
make any changes, it would be an additional $airline fee, $service and
the possible fare differenceIf you wish to make changes to your ticket, you
will need to contact us prior to your scheduled departure date because no
changes or cancellations will be allowed after this time
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Teddi Cremeans
Executive Offices

Revdex.com, Inc
In order to locate the
reservation and review this matter, we ask that the consumer kindly provide
priceline.com with the digit Priceline Request number, and the email address
that was provided at the time of purchase
Sincerely,
* ***
Priceline.com

Dear Mr.***,
Roman">
We are contacting you today regarding your rental car
reservation with*** Corporation for your vacation package for Trip Number***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to change the driver's name on the reservationPlease be advised
that only the primary driver whose name was entered during the request process
can pick up the carThe primary driver can add additional drivers at the
rental counter for an additional feeWe cannot change the primary driver on
the reservation
In your correspondence, you state that the *** Corporation offered to change the name
on the reservation without an additional chargeIf they are willing to make a
change, you will need to work directly with them regarding any changesThe
rental partner referred you to our company because we booked your reservation
and billed you for your rental car reservationOur contractual agreements with
our rental partner prevents us from changing your requestWe are not able to
make changes to your reservation due to our contractual agreements with our
rental partners
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Dear Ms ***,
Roman">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you could not rent a vehicle due to
the flight time confirmed for your reservationWe reviewed your issue and
verified that prior purchase, we indicated on your contract page that the trip
will start between 6:AM and 10:PM and will arrive no later than 12:AM
the next dayWe apologize if you could not get in time to rent a vehicle on
your arrivalHowever; since the reservation is restricted, it cannot be
changed, cancelled or refunded
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding the
refund of your hotel reservation at the *** *** *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
Our record indicates that you have contacted our Customer
Service Department on September 27, requesting to cancel your reservation,
stating that you intended to book a hotel in the Midtown West area
Please note that the rate you purchased is
non-changeable, non-cancelable and non-refundableThis information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes and
the area(s) you have selected during the request processWhen you purchased
your reservation you agreed to those terms and verified that the area(s) you
have selected were correct
As a one-time exception, you were offered the option to
cancel this reservation minus a night cancellation fee, and if you purchased
a new reservation with the new location, 50% of the cancellation fee will be
refundedYou were also informed that this option will only be available before
your scheduled chedate, which was on October 31, However, our
records confirm that you declined the option to cancel with the one night cancelation
fee
You then chose to dispute the charge with your credit
card issuing bankOur system automatically cancelled the reservation once the
dispute was initiated due to your intent not to pay for your non-refundable purchase
Therefore, we are unable to process a refund for this reservation.
For your reference, a copy of your contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find my reply helpful.
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your reservation
at the *** *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe understand
that you were
unaware that you booked another reservation at the *** *** ***
*** *** for cheon July 5,
We have carefully reviewed your records and found that
you went on our
website and viewed the confirmation of your reservation
several times
after booking, on June 22, On July 2, at
05:10:a.m., we
sent you an email reminder of your booking
Under circumstances, your reservation can no
longer be refunded
after the chedateWe have reached out to our hotel
partner and
they allowed us to process a refund for this unused
reservationA full
refund for $was processed today, July 31,
The refund will
be processed through our system within one business day
It is your bank
that will post the refund to your accountBank
processing time varies,
so please check with them if you do not see the refund in
your account
within a few business days
We hope you find this information helpful and thank you
for giving us
the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Revdex.com,
Inc
According to the consumer,
she/he did not authorize credit card purchases with priceline.com
In cases where unauthorized charges are placed on a
credit card account as alleged by the consumer, the credit card holder must report
the claim to authorities and the credit card-issuing bank. The bank will investigate the
credit card holder’s claim, and priceline will always
assist with any investigation inquires
We are sorry that we are unable to assist the
consumer in this situation
Sincerely,
N
D'Angelo
priceline.com

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondencePriceline clearly
and conspicuously places any Mandatory Fee disclosure labeled under Important
Information on the consumer’s contract pageThe consumer’s initialed contract
page discloses the following Important Information: Important Information - Mandatory Fee: This hotel charges an additional
14.24% per room per nightThis fee will be charged to you directly by the
hotelMandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe feesThe amount of the charge is subject to
changeWe are sorry that we are unable to assist the consumer any further in
this situation
Sincerely,
** ***
priceline.com