Priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** ***all Inclusive - Adults
Only for Trip Number
***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation
We apologize for any confusionWe take your comments
very seriouslyWe have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and prevent this from
happening again
Our records show that the rate you purchased is truly
non-changeable, non-cancelable and non-refundableThe reservation was
submitted for a Standard Room - sleeps adultsBed type not guaranteedThis
information was presented to you prior to purchase when you were asked to review
your reservation, including the terms associated with cancellations or changes
When you purchased your reservation, you agreed to those termsTherefore, we
are unable to change, cancel or process a refund for this reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

Dear *** ***,
"">
Thank you for contacting us regarding your reservation at
the *** * *** Grand Vacations Hotel - Center Strip booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund of the cancellation fee
We reviewed your reservation details and do not have any
record of you contacting us on Feb 12th, and speaking with a representative, or
reaching our automated systemWe understand you are unhappy with the day cancellation
feeHowever, upon canceling your reservation online, the online cancel option discloses
the 1-day feeThis cancellation policy was also provided to you when booking
your reservationWe are sorry if you are unhappy with this fee; however, we
are unable to refund the day cancel fee back to your credit card as
requested
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

Tue Feb
24, 09:39:AM ET
Dear *** *** *** ***
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number***
We are writing to let you know that we have received your email in our
Executive Offices
We understand that you are not happy with this policy and we really wish that
we could give you the resolution that you are looking for; however, your
reservation is truly non-refundable
For your reference, a copy of the contract page has been sent in a separate
e-mailThe contract page disclosed the terms and conditions of your
reservation
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,*** ***
Fri Feb 20, 18:16:PM ET
Dear *** *** *** ***
Thank you for taking the time to contact us regarding your airline reservation
for Request Number***
We attempted to contact you yesterday on the phone number registered on your
reservation which is ***; however, we were unable to speak with you
and we were routed to your voicemail
We reviewed all the information and verified that all the fees associated on
exchanging the tickets were providedWe also verified that the agent disclosed
all the amounts prior on exchanging the tickets which you agreed toWe
apologize; however, we will be unable to process a refund for your reservation
If you have further questions, please contact us directly at ***-xxx-xxxx
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and
you may incur toll charges when calling from outside the United States or
Canada
We apologize for the inconvenience and thank you for giving us the opportunity
to assist you
Sincerely,*** ***
Executive Offices

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are
requesting for a refund of the additional charge place to your account by the
rental car company
We further researched your concern with ***They
advised that the fuel charge has been refunded since you returned the car with
a full tank of gasHowever, the remaining charges are valid according to the
signed rental agreement (attached)This shows that you agreed to a vehicle
upgrade and we are unable to refund the upgrade feeAlso, the concession
recovery fee and state tax cannot be refundedIt is the taxes and fees
associated with the charge for the optional upgrade
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***I am rejecting this response because: I did not initial for the dates that you are indicating. I understand that there could be errors from computers, but what makes your computers correct and mine wrong?????? I would not initial the contract for that Sunday, I am not that dumb, I know I needed a flight back on Monday. Again, you may not see an error on your end, and there was not an error on my end. Apparently there was an error in between at some point. I don't feel that I have to front more money to Priceline for the correct tickets that I know I originally requested the first time. You are holding our money in limbo and if anything, I think that Priceline should give me the correct flights with the money they currently have!!!!! I am not rich and can't have a company like yours playing with the little bit of money I have!!Again, I would like Priceline to purchase the correct flight dates with the money they have already taken from us, do to a mistake apparently on either parts, or to refund money in full!!Sincerely,*** ***

Subject Line: Revdex.com Issue / *** ** ***
size="2" face="Times New Roman">
Email to the customer: Fri May 22, 20:46:PM ET
Dear Ms* ** ***
Thank you for taking the time to contact us regarding your
reservation at the *** *** *** for Trip ***
We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you found
a lower room rate on Hotwire's website and would like to receive a refund in
accordance with our Best Price Guarantee Policy
We are sorry; however, in accordance with our Best Price
Guarantee policy,the lower price rate you found cannot be used as basisAs
stated on our website, to qualify, it has to be the same hotel, cheand
check-out dates, number of rooms, room type including bedding and view
selectionWith the type of booking you found in Hotwire, there is a
possibility that you will receive a different hotel
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
***
** ***
Executive Offices

Complaint:
Dear MrKo,
Thank you for your reply
I am rejecting this response because:
I showed up at the airport on time a long time before the flight departure, waiting in front of the gate and they refused me to aboard, telling me that the gate has changedI was very shocked because I received NO notices about the gate change of any kind, neither of the website/email/phone/fax/mail/in person although they knew the gate has changed beforehandThere were many other people who experienced the same difficultiesAfter I went to the customer service, not only they refused me to assist finding me a seat for another flight, but they also refused to issue me the refund for the original flight ticketI had to go back home, changed my work schedule and buy another cheapest ticket available.
Please make a refund for the total amount of $for the $912.30/return flight ticket, which they were unable to accommodate me and for the $new flight ticket that I had to purchase in order to go back to San Francisco
I'm looking forward to hearing from you soon
Best
Hamit Baysi
Sincerely,
Hamit Baysi

Trip Number(s):
***
Customer or Passenger's Name(s): Gerhard Arnhofer
Dear MrArnhofer,
We are writing due to the complaint you have filed with
the Revdex.com regarding your refund with Air Canada due to your
flight cancelation due to weather issues
We contacted Air Canada on 3/20/on your behalf concerning
the check that was issued. Additional
information is required including the check number, total amount due, when and where the check was sent. Once we hear back from Air Canada with this the necessary information we will contact you regarding the
refund status
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
Barbara Ayers
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at The *** *** for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceSince we are unable
to reinstate a canceled reservation, you may visit our website, www.priceline.com, to book a new hotel
reservation with the same star level (stars) and dates (June 25-26, 2016) on
your original reservation so that we can refund the price differenceOnce you
have a new hotel reservation, please provide us the new Trip Number by
responding to this email
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because:
This is unacceptableI'm not happy with anythingNo one is trying to help or even understand anythingI'm going to continue sending complaints until you hear me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
There was zero percent comprise or empathy/understanding with your response and was a blatant slap in the faceIt is my belief your website purposely kept those clauses hidden enough that the average viewer especially on a small smartphone could not easily see itIn addition to this complaint, I have filed a grievance with the Attorney General of *** *** *** officeIf you still wish to comprise it would be appreciatedIf not, I will follow up with the Attorney General's office first thing Monday morning
Sincerely,*** ***

Dear Ms***,
Roman">
We wanted to take this time to contact you in regards to
your unconfirmed rental reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
received an email from us indicating rental reservations with specific prices
per day, however, our website provided you with higher rates when you attempted
to book itWe reviewed your request in our system and verified that it was not
confirmedYour credit card was not charged for this requestYou can resubmit
your request; however, you will need to change your car type, pidate, or
drop-off dateIf you are unable to make any changes to your request, you will have
to wait hours to try the same request againOr you can select an itinerary
where the price and rental car partner are already displayed prior to purchase
Please note that our booking system is linked to our travel
partners booking system and there can be occasional time lags, which impact
true reservation availabilityListed reservations may not actually be
available because the travel partner has not refreshed their reservation system
when we access itWhile it is rare that this happens, the reservations we
offered were no longer available at the time we attempted to book them
In addition, prices are dependent on a number of factors
including season, dates of the reservation, and special events going on in the
areaFor these reasons, the prices quoted for the dates you entered could
differ from the base rate initially displayedClicking on any of the options
listed will take you to a details page that will outline the specific terms and
conditions of the offerPrices and availability change so frequently your
actual price is not confirmed until your reservations are booked
We are sorry we did not provide you the answers you were
looking for and hope you find this information helpful
Sincerely,
*** **
Executive Offices

Revdex.com,
Inc
We are in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond
We are sorry that *** did
not have cars available on the consumer’s scheduled pick up date 1/19/at 6:
PM, and understand that the car was ultimately delivered to the driver by ***
on the following day at 2:PM
Priceline.com is a
purchasing serviceAs such, priceline.com provided the consumer with his/her requested
reservationPlease know that *** rental car overbooking issues are beyond
our control, and when such an event occurs, we make made every effort to
address the issue
In conclusion, ultimately all
matters concerning rental car overbooking issues must be addressed directly
with, and borne by the rental car company in questionIn this case we suggest
that the consumer/Bureau contact *** directly concerning any claims the consumer
may have
We thank you for the opportunity to clarify
Sincerely,
** ***
priceline.com

Please see the response we have sent to our customer belowDear Mr***
Thank
you for taking the time to contact us regarding your hotel reservation at the *** *** *** & *** ***s for Trip Number ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel reservation
Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe *** *** *** & *** *** is within the ***s East Area that you have selected/requested during the booking process and it is not possible to select the exact location of the hotel within the AreaPlease note that the hotel that is booked may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this requestAll rooms will accommodate up to adults
Requests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms
In addition, the *** *** *** & *** *** verified that they have accommodated your request and you stayed in a room with beds
Therefore, we are unable to process a refund for this reservation
We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful
Sincerely,
*** ***
Executive Offices

size="2" face="Times New Roman">
I
am in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, his/her credit card
was used fraudulently to make an airline ticket purchase with *** ***In
cases where unauthorized charges are placed on a credit card account, as
alleged by the consumer, the credit card holder reports the fraud claim to the
credit card issuing bank The bank will investigate the claim, and
Priceline will assist with any credit card fraud investigation inquires. I
appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com

RE: *** ***
Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** ***c booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
hotel you received on your past hotel reservation
We understand you may have found a lower rate for your
hotel booking; however, we advise you have to contact us within 24hrs of your
chedate to qualify for a refund of the differenceSince you booked a
same day reservation, you did not qualify for the Best Price GuaranteeWe
found that this hotel does meet our expectations for the star rating selected
on our websiteOur competitors also rate this hotel as
follows:
*** = stars
*** = stars
*** = stars
*** = stars
We contacted the hotel and expressed your concerns with
them regarding your stayWe were advised that no concerns were brought to
their attention, so no compensation could be offeredWe are sorry if you are
unhappy with your past hotel stay, but we are unable to offer a full refund
back to your credit card as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

I bought tickets for my granddaughter and her boyfriend I accidentally spelled the name Miguel with an a instead of a e I spoke with the airline who said there would not be a fee for a name correctionBut Priceline is charging me dollars for the name correction I will never use this company again This is highway robbery and another way to rip people off Bad bad service

Complaint: ***
I am rejecting this response for the following reasonsWhether a fee for a checked bag is applicable depends on the type of tariffAs evidenced in the document attached, it is nowhere indicated that the tariff is "mini" or "basic", which would make the fee applicableThis makes it certainly not unreasonable to assume that the tariff is something other than "mini" or "basic", in which case no fee is applicable as per *** *** websiteAppealing to Priceline's disclaimer does not address this issuePriceline, together with the airlines whose tickets it sells, should simply have the indication of the tariff (not to mention, a clear indication of what it means) so that customer have the means of properly verifying what services they are buying at least before they buy it (not to mention, after they buy it)To make things worse, the attached document shows what was reported on Priceline's website concerning *** *** policy, which is misleading since it indicates that *** *** charges no fee for the first checked bag in EuropeBut my point is primarily about hiding the type of tariffWith an indication of the type of tariff, even if Priceline does not want to explain what it means so as to induce customers to buy without full awareness of the limitation of the ticket, at least customers would be able to verify for themselves (*** *** website requires that one knows the tariff to obtain the information)
Sincerely,
*** ***

serif">Revdex.com, Inc
*** *** booked a multi-destination flight to *** with a
stop-over in ***She stated that during the initial booking process there
was no category for the infant so she opted to proceed with the booking and
then add the infant on the itinerary since it will be an infant on-lap status
A week prior to the trip scheduled, she contacted Customer Service to add the
infant on the itinerary but was advised that we are unable to add the infant
and that she needs to contact the airlines directlyShe contacted *** *** and ***, and both advised that she has to do it with PricelineShe
stated that the last suggestion on the eve of the trip from priceline is to
either travel without an infant or cancel the trip but no refunds will be
issuedThe customer contacted the airlines back and after speaking with *** for help, the supervisor worked with her to add the infantThe
customer is requesting compensation for the time she spent trying to add the
infant on the itinerary
After customers enter the name of
the passengers on an international ticket, a radio button is listed that
states: Infants: Number of unticketed passengers under age Once the customer selects
or more, a message appears that states:
We do not support bookings with
unticketed infants for this tripIf you wish you can purchase the tickets for
the other passengers, and then contact the carrier to arrange for the infant
The carrier will inform you of the applicable charges for the infant
As always, if you have any problems
with this booking, you will be able to cancel with a refund, minus any
processing fees, within hours
Further information about international
travel with infants can be found here
For International travel and
flights to U.STerritories, most airlines require an infant to have a ticket
even if they are sitting on a lap
Some airline sell "lap
tickets" and or "Infant fares" for international travel and
flights to U.STerritories; we do notIf you are interested in these types of
tickets, please contact your confirmed airline
Since this information is posted on
the website when purchasing tickets, we are unable to offer compensation to the
customer for her time or trouble as requestedThank you for the opportunity to
clarify
Sincerely,
*** ***

Dear Ms***,
Roman">
We wanted to take this time to contact you regarding your
airline ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, your
daughter was unable to take the flight but you received an email from Priceline
advising that you need to pay for the reservation
We reviewed your reservation and verified that the
passenger contacted us previously because she was unable to take the flight due
to passport issueWe also verified that the email you received from our
chargeback department is legitimateFor any questions or issues about the
chargeback repayment, please call our toll free *** or send an email
to *** for
further assistance
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices