Priceline.com

Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Numbers [redacted] and [redacted] 0. We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that the hotel was unable to accommodate you in a room with 2 Queen Beds for your Request Number [redacted] 0. Instead, they provided you a room with 2 Double Beds. For this reason. We have reviewed your issue and priceline has processed a refund request for the difference in rates for your two reservations in the amount of $46.06. The refund will be processed back to the card used in booking the reservation. We apologize for any inconvenience and thank you for your patience while resolving this issue. Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] And [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution.We look forward to resolving your issue.Sincerely,Junko A***Executive Offices

Dear Mr. [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. We see that your issue has already been resolved by one of our Customer Service representatives who requested a room with 1 king bed on your behalf on May 12, 2015. Our records show that upon booking, you requested a room with 2 double beds. Requests other than what was shown on the contract page should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms and verified that the bed type requested was correct. For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation. Please note that the [redacted] verified that they have provided you a room with 1 king bed for no additional cost. Should you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted] Executive Offices

According to the consumer, he/she selected a non-refundable Name... Your Own Price rental car purchase and priceline did not disclose prior to purchase that only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. The consumer states: “my reservation was not honored by [redacted] when I arrived to pick up the vehicle. Apparently, there was a requirement for the driver's license and the credit card to be under that same name. Unfortunately, I did not have my license, and the driver did not have a credit card in their name. We were told we could not rent a vehicle and we also were not entitled to any sort of refund or credit.” Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase as well as the following: · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit We are sorry that the consumer’s selected purchase is non-refundable and thank you for the opportunity to clarify. Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-09-02 17:24:06 · 4 · 2 · AUTO · AC Unlimited Mileage Economy Car Pick Up/Drop Off: [redacted] Pick Up Date & Time: Wednesday, September 03, 2014 - 12:00 PM Drop Off Date & Time: Saturday, September 06, 2014 - 8:00 PM Driver's Name: [redacted] Age: 25 and over Rental Company: Total Charges 4 Days at: $20 /day Total: $162.28 Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact the rental car company to confirm availability. 0 Infant Child Seat For infants less than one year and under 20 lbs 0 Toddler Child Seat Forward facing for children weighing 20-40 pounds up to 40 inches in height 0 Booster Seat For children weighing 40 to 80 lbs Summary of Charges Your Offer Price: $20.00 (per day) Total Rental Days: 4 Subtotal: $80.00 Taxes and Fees: (details) $82.28 Total Charges: prices are in US dollars $162.28 (Additional payment required for the child seats.) Flight Information (Optional) This will be used by the rental car company to monitor flight delays. What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used. · If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged. · · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation. · · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. · · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. · · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned. [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Complaint: I am rejecting this response because: No where in the terms and conditions does it state that when using the Name Your Price feature you are agreeing to potentially pay more for a hotel than it is valuedThe simple fact that this disclaimer does not exist and I was charged more for a hotel than it was worth is fraudulentRefunding me the difference does not make up for this oversight because that simply means I am paying full price for a hotel that is not of my choosingIf I am going to pay full price for a hotel, I want the ability to do so from a list of places on a siteThe reason I used the Name Your Price feature is because I was under the impression that I would be getting a dealNow, had I actually received a deal and not been ripped off, you wouldn't be hearing from me at all, but that is not the caseI feel cheated and would have NEVER used the Name Your Price feature had I known this was a possibility More importantly, had I not caught this issue, I WOULD be getting ripped offI understand that you have a Price Guarantee, but that should not have to be used to get the full price rate offered on your OWN siteThat should be to ensure your competitors do not out beat youThe mere fact that your algorithm used for the Name Your Price function is pulling hotels at a higher rate than it is valued is a scamThis is not a moral way to run a business, especially one that serves millions of people on a daily basis Sincerely, Tiffani Worthley

Dear Amber, Thank you for your patience while we researched your issue with the [redacted] Palace Hotel & Spa We have researched and found that the reservation you selected is Name Your Own Price but for the type of reservation you selected we do not guarantee guest ratingsWe apologize but you reservation is still active and ready for use Name Your Own Price reservations are restricted; they are non-changeable, non-refundable, and non-transferable When we found a travel partner willing to accept your price, we immediately charged you to lock in your rate and secure your reservationsOur travel partner accepted your price on the condition that your reservation would not be changed or cancelledThis condition, as stated throughout the request process, is the reason customers are able to purchase reservations at their own price Thank you for your patience while resolving this issue Sincerely, Mohd Sufiyan Customer Relations SpecialistThis contract for request number [redacted] was originally initialed on 2014-04- 18:12: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, April 26, Check-Out Date: Tuesday, April 29, Region Orlando, FL City Areas: Disney Downtown - Lake Buena Vista Disney Maingate - Celebration Area Disney Maingate West IntlDrive South - Sea World CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Amber Keppel Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy CONTR CONTRACT_NAME: hotel_opaque_dynamic_contract CONTRASION: CONTRACT_VERSION_DESC: HotOpaque Java Path Dynamic Contract CREATION_DATE_TIME: 2011-06-04:46:

Complaint: [redacted] I am rejecting this response because: Berna of Priceline responded to my complaint, and I am very disappointed in her response I have used Priceline before, and I have normally had a great stay, so I am familiar with the bidding processMy problem here is that I do not believe I received what I bid on Ratings shared from other sites lends very little validity in in this caseI say that because I provided my own rating to Priceline as a "Verified Hotel Guest", but my rating is not on the website This proves to me that all of the travel sites including Priceline, will exclude negative ratings from time to time to achieve a particular rating/revenue stream Berna indicated in her email that I stayed at th [redacted] *he entire time, as if that invalidates my complaint If she had completely read my complaint to the Revdex.com, she would see that I stated that I communicated with Priceline on the evening of my arrival to complain about the resort Also, if she and Priceline;s management checked Priceline's chat logs on 7/5/16, they will see that I chatted a long time with a Priceline representative about this matter At that time, I was told that [redacted] , not Priceline, would have to okay a refund of my payment That would have been okay, but I was the told that Priceline could not guarantee that [redacted] would issue a refund, nor could Priceline locate a replacement hotel That's why I had no option but to stay a [redacted] I am aware now, (as the Priceline representative stated upon the night of my arrival), that [redacted] and Priceline are trying to achieve a particular revenue target, with their Name that Price toolAnd they, Priceline, is willing to go to any lengths to achieve it, even through deception to the consumer Sincerely, [redacted]

Sent: 4/23/11:AM Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted] I am writing you today because we received your RevDex.com concern in our Executive OfficesI am sorry to learn about your medical emergency that resulted to the cancellation of your tripI understand your concern regarding the cost associated to rebooking your ticket I have reviewed your issue with our Air Travel Services Department, and we have determined an issue with the system where it displays higher fares than usualIf you can reply to this email to provide the best time and phone number to reach you, I can have one of our specialists from our Air Travel Services Department contact you to discuss your options in rebooking your ticket with the updated fares We look forward to hear from you Sincerely, Nico T [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] This is regarding your request for a partial refund of your purchased Collision Damage Insurance After careful review of your concern, we decided to process a partial refund of your purchased insuranceThe refund will be based on the unused days of your rentalBased on Budget's record, you picked up your reservation on February 7, at 12:p.mYou returned the vehicle on February 15, at 3:p.mRental car reservations are charged per hour time blockThe time the vehicle was returned resulted in an additional rental dayThis means that you have a 9-day rental Collision Insurance (per day): $9.00Unused rental days: days (number of days booked - days used) Refund: $(days x $9.00) We forwarded a refund request for the amount of $This will go through a review processYou will be advised of the outcome of the review within daysOnce the refund has been approved, it will be processed through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com, Inc The consumer states: “There is no Priceline Request number availableI have NOT bought the tickets yet” “Without understanding all the terms (like where this other supposed airport is located, how my luggage will be transferred, if I will have to make my own accommodations to get to the supposed airport, the distance between the airport I fly into and the one I'm supposed to fly out of) I cannot go forward with purchasing the flight We suggest that the consumer review the help section of the priceline website, or airline websites for assistance regarding flight itineraries/connections, baggage transfer information, or any other travel related information Sincerely, [redacted] priceline.com

Dear Ms. ***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you are requesting a full refund of the reservation as you received a flight times which is different than what was advised before booking. Or records indicate that before submitting your final request, we presented you a deal which you took. Before submitting the requesting for booking, the Contract Page presented has the details of the reservation including dates of travel and the restrictions. By submitting the request, you indicated that you read, accept and agree to abide by the terms and conditions of the reservation, and all information are correct. Under normal circumstances, your reservation is restricted and it is not supposed to be changed or cancelled. An exception to the cancel policy was provided; however, we will be unable to waive the fees to provide a full refund. Cancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservations. These are consistent with the fees charged by the travel partners or other travel agencies. We sent a separate email that contains a copy of your contract page. This page displays the terms and conditions that you reviewed prior to purchasing your reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesPlease accept our apology for any confusion you experienced on our siteWith Priceline, you can choose from a number of options depending on your needs You can select a specific hotel from a list of participating properties with our Published Price hotel option or, if you'd rather save even more, you can choose a restricted reservation where you select the area and star level, but the hotel's name is not revealed until after the purchaseWhen you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selectionsAny sorting or filtering you did prior to naming your own price will not apply to your request and you do not have the option to select a specific hotel partnerThis information was disclosed to you during the request process Because your reservation was restricted, it cannot be changed or cancelledWhen we find a hotel partner willing to accept your request, we immediately book the reservation in order to secure your low rateWe understand that this was a special event for you and your fiance, and we apologize if we were unable to make any exceptions to your reservationAs a gesture of goodwill, we decided to issue a partial refund amounting to USDThis refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time We appreciate your time and hope you would consider priceline again on your future travel Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I was not presented with this information when I booked this roomPriceline did not provide me with adequate information at the time of booking or I would've never booked a room with this method had I been made fully aware that I could be placed in a "smoking room." Priceline made no attempt to have me confirm by initials or electronic signature that I could be placed in a "smoking room" which may negatively impact my health There was no such warning of this clearly displayed on the reservation or no pop up that would have advised me of this at the time of booking the reservation As the hotel clerk originally stated Priceline booked the "smoking room" because it was hotel's cheapest rate I WOULD NEVER JEOPARDIZE MY HEALTH OR ANYONE ELSE'S HEALTH TO SAVE A FEW EXTRA DOLLARS ON A HOTEL ROOM! I strongly feel as a non-smoker with major health issues related to others cigarette smoking, the remnants of cigarette smoke, and my asthmatic condition that I've been discriminated against! The hotel room being booked should be defaulted as a "non-smoking" room and the guest or the person making the reservation should be made to request for a "smoking room" if that is what they require Ultimately, Priceline has no regard for their customer's health and only care about making themselves money at any expense Finally, that room that I was put into would've never passed any acceptable air quality standards even if I had been a smoker The hotel room in question had not been properly cleaned, sanitized, laundered or ventilated prior to my arrival The room literally smelled like someone had been chain smoking in there and it hit me like a brick wall the very second I opened the door and entered the room! I would like a full refund because the room that I booked was in an "un-stayable" condition Had I had actually stayed in that room my health for sure would've have been negatively impacted and I would've ended up in the emergency room getting treated for breathing problems related to that hotel room Sincerely, [redacted] ***

Dear [redacted] , We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to get a refund due to the airline schedule changeWe reviewed your reservation and verified that the changes were addressed days prior your departure which is Friday, June 27, Our Air Travel Services Specialist advised that since the first leg of your flight was operational, the ticket cannot be refunded We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your airline reservation for Trip Number [redacted] We understand that you have some concerns regarding your request to change your flight itinerary We further reviewed your claim, including telephone contact records with Priceline, and verified that the first contact with Priceline concerning this purchase was on May 24, at 12:PM EST, when the Priceline representative correctly advised of the exchange option available in accordance with the fare rules of your selected flight itineraryWe have confirmed that no error occurred and we are unable to provide the requested compensation We thank you for giving us the opportunity to review this matter Sincerely, [redacted] Executive Offices

Complaint: I am rejecting this response because: I did not request the LAX I asked for Hollywoord This was told to all representatives I spoke with and they do not listen and gave me this same response They are unethical and untrustworthy An associate of mine also had a bad experience with them over the same thing They need to have employees that are more compassionate and better listening skills They act like robots and read from a script Customer Service is dead with this company I do not accept the same response and I am not happy with their offer Sincerely, Tammy Wyant

Dear [redacted] Thank you for taking the time to contact us regarding your [redacted] Car Rental reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your request for a refund of of the difference because you found a lower rate for the same car rental and travel dates on February 15, We reviewed your reservation and would like to request for a copy sent either through fax or email for further reviewYou may send the information through fax at ###-###-#### or email at [email protected] If you plan to send the information through email, kindly send it in a PDF or JPG file no larger than megabytes We hope to hear from you soon Sincerely, Junko Alonte Executive Offices

RevDex.com,... Inc. We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. Priceline offers a variety travel service options, including reservations that offer cancelations. When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation. In this case, the consumer selected a reservation that provided greater savings and less flexibility. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase. Cancel Policy This rate cannot be cancelled, changed or transferred. Refunds are not allowed We thank you for the opportunity to clarify. Sincerely, [redacted] Priceline.com

Complaint: [redacted] Hello, The digit trip number is: [redacted] and it was sent to [redacted] For all passengers the total was $5,( portion was $1,174.60) Then I paid to change a later departure date on 7-23-and was charged on my own card $569.40, which is why the entire amount I'm disputing is $1, Please let me know if I should scan copies of all documents Thank you [redacted] Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this rental car reservation and you would like to cancel your Priceline [redacted] Card We apologize for the inconvenience and we thank you for bringing this to our attentionWe have noted this on our records as we continue to improve our service and avoid this from happening again Our records show that you were not charged for the rental carYou purchased a type of reservation where the rental car company would charge you directly for the rental only if you pick up the carHowever, in order for us to research this further, please send the receipt of your rental car reservation as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account In addition, we have forwarded your request to the [redacted] Executive OfficeThey will review your concern and reply with a resolution within business daysIf you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directlyThere are three ways to contact Priceline rewards [redacted] Email - Visit the [redacted] website and select the Customer Service linkYou will receive a response within hours Phone - You can speak with a priceline rewards [redacted] consultant hours a day, days a week at ###-###-#### Mail - Please send written correspondence to: [redacted] You can also learn more about [redacted] by visiting [redacted] We look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices