Priceline.com

According to the consumer, he/she did not authorize the purchase of a rental car at the rate of $per day As noted on the attached contract page, initialed and authorized by the consumer, when Priceline was unable to obtain confirmation for his/her previous offer at a rate of $per day, Priceline offered the option to purchase a rental car at a rate of $per day, and the consumer agreed to this purchase offer; initialed the contract page, disclosing the $per day rate, and clicked the “Buy” button Please note that prior to submitting the request the consumer had the option to modify or declined the offer before clicking “Buy Now”, and the consumer clearly chose to accept the $per day rate We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-15:24: For a limited time only, get your car for $20.00/day We were unable to find a rental car company that would accept your price of $per dayIf you do not want to increase your offer price to $20.00, you can click here to Name Your Own Price® for a different car type · · · AUTO · AC Unlimited Mileage Economy Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Monday, May 11, 2015, 08:PM Drop-off Date & Time: Monday, May 18, 2015, 08:PM Driver Info: [redacted] , Age: and over Rental Car Company: Total Charges Days at: $ /day Total:$ Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchase Be sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

From: [redacted] ] Sent: Tuesday, September 20, 3:PMTo: Revdex.com Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Re [redacted] I had no problem taking my trip, though little was done on behalf of priceline My complaint was based on whether my trip would be interrupted or more costly Since those things did not occur, I will close my complaint Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because I did not choose [redacted] as an areaI called to let know that I'm going to [redacted] They swore I choose [redacted] ***Computers and website have glitches and make mistakes just like peopleAlso, they are talking the terms and me accepting the termsI was accepting a [redacted] room onlyI would never take my kids to a Navel Base as a summer vacationTheir website didn't not clearly display their terms until AFTER they charged my debit cardI looked up that motel at the Navel Base and it has terrible reviewsI've also seen that motel years ago and it's disgustingMy son has [redacted] and that motel would be hazardous to his healthIt's old and smells like mold and mildew in the roomsTherefore, my family and I will NOT be staying their and I refuse to pay for serves I will not be usingI've already booked a [redacted] room through a website that doesn't use fraudulent tacticsAgain, they are using their contract as the reason they will not cancel the roomHowever, my argument is that I didn't pick the Navel Base areaMy search was for the [redacted] and they put me at the Navel Base and took $from meI'm willing to get a lawyer and sue them because their website isn't flawlessThat motel is horrible and too dangerous for my son to stay in with his [redacted] symptomsWe will not be staying there and I will never use that website in the futureI'm a government employee and I hold a Top Secert ClearenceI work hard to provide for my family and to pay for family vacationsIt's not right for companies to just take your money even when you cannot use there services Sincerely, [redacted]

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation prior to purchase In this case the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-07-13:51: Please verify the following information to continue with your request Please initial the box below to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions [redacted] Check-In: Sat, Aug 23, 2014Check-Out: Sun, Aug 24, 2014Nights: NightsRooms: Room Room Type: Queen Beds - Nonsmoking Room Hotel Freebies: Special Discount — Free breakfast, free internet in room and free parking Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Room Description: Travelweb-Advance Purchase 2Q-Nsk-2Q Guest Room • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: Special Discount — Advance Purchase Offer Details Free breakfast, free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window • Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Despite what the business claimed that they already refunded me for the reservation, I never received any refund on my [redacted] credit card Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about requesting a refund for the airline's baggage feesMost airlines charge extra fees for checked baggage and some charge for carbaggageWe indicated prior booking that that Spirit Airlines charges an additional fee for carand each bag checked These fees are not included in the total trip chargesWe apologize; however, we are unable to refund the airlines' baggage fees We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Complaint: [redacted] I was asked to provide the digit Priceline request number as well as my email address that was provided to me from Priceline for the purchase of the rental in order for Priceline to locate my reservationThe Priceline Trip Number is: [redacted] and the email that was provided for the rental is: [redacted] , all I would like for Priceline to do is to either give me the price that was accepted, which was $or the refund my $so that I can take my business somewhere elseApparently, this is why they have a star ratingSincerely, Thank you, [redacted]

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case the consumer selected a Name Your Own Price reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Tue Jul 19:31:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, October 10, Return: Sun, October 12, Departing Airport: [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Subtotal: $ Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeableThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • Rental Car availability is not confirmed until full payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in • Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Apparently this [redacted] does not seem to realize that the information about the car rental I am SUPPOSED to look at is NOT AVAILABLE.This is a previous complaint, I am following up.It involved a rental car they arranged with [redacted] at [redacted] airport on 7/for a week period.The car rental company would would conform to the agreement.Furthermore, their restrictions are NEVER mentioned In a place wherethe customer can see themso the customer gets a "last minute surprise"when he appears at the counter.So when this [redacted] tells me I should look at the restrictions beforehand, that is a useless piece of advice, since those are not mentioned ANYWHEREOtherwise I would have seen those and dropped the contract well in advance of the car pickup.I think [redacted] Rent-a-Car deliberately HIDES those, to avoid losing business to another car rental company.we have a right to know EXACTLY what to expect when we pick up a car Refund the extra $I had to spend renting the car after the day period expired.I had a special rate which was supposed to last weeks.They should honor that Sincerely, [redacted]

Complaint: I am rejecting this response because: The guarantee for the minimum hotel rating was on the screen prior to the screenshot you provided It did list that a minimum guest rating on would be guaranteed and this bait and switch you're trying to pull is lousy customer service Sincerely, Amber Keppel

Dear Mr [redacted] , face="Calibri"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation with [redacted] ***ways for Trip Numbers [redacted] and [redacted] We understand that you unintentionally purchased ***line tickets for Ms [redacted] and request a refund We have contacted the ***line on your behalf concerning your refund requestThis refund request process generally takes approximately weeks, and is at the discretion of the ***lineWe hope to be in contact with you with an update or resolution in weeks time We appreciate your patience while we continue to work to resolve your issue Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: you have not answered my question - why offer me an opportunity to reserve another room at my original rate and when I attempt to book the room I have to pay a different [higher] rate? That seems to me to be misleading at best, which is why I asked for the difference between my original rate and the rate I paid for another room at [redacted] *** Sincerely, [redacted]

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe contacted the hotel on behalf of the consumer and have been advised that they did not receive any comments from the guest upon check-out, and are unable to provide a refundThe consumer/Bureau may contact the property directly for any further assistance We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel the reservation We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the terms and conditions prior to entering your billing informationYour reservation is prepaid and non-refundable as stated during the booking process In addition, we stated prior to purchase that a refundable security deposit will be required in order to pick up the vehicle The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items Since you did not have the funds for the security deposit, we have decided to make an exception to our cancellation policy and cancelled your reservation with a full refundThis refund for $was issued today, September 1, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Again, thank you for reaching out and I hope you found my reply helpful! Sincerely, Nico [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page for trip number [redacted] 7, indicating that the consumer selected a Published Price rental car reservation, and not a prepaid Name Your Own Price reservationThe consumer’s contract page discloses the following information: Important Information · Payment for this reservation is due when the car is returned and will be charged by [redacted] Car Rental · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation Summary of Rental Car Charges An estimate of your rental car reservation of $29/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|0|RD|N INDO01|INDO01|265.29) Total Amount Due at Pick-Up: Prices are in US dollars This checkout page for trip number [redacted] was submitted on 2016-01-12:53: auto ac Unlimited Mileage Mid-Size Car - [redacted] or similar† make / model not guaranteed Pi/ Drop-off: [redacted] Intl Airport (IND) West Washington Street, [redacted] , IN PiDate & Time:Wednesday, January 13, - 9:PM - Hours of operation Hours Of Operation for Pi Location Opening time Closing time 12:00AM 12:00AM [x] close window Drop-off Date & Time:Friday, January 22, - 11:AM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 12:00AM 12:00AM [x] close window Rental Car Company: Shuttle Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats Infant Child SeatFor infants less than one year and under lbs Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation of $29/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|0|RD|N INDO01|INDO01|265.29) Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi (including taxes and fees) Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement First MI Last Under 25? Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car Close Flight Information (Optional)This will be used by the rental car company to monitor flight delays What Airline are you Flying? -- choose -- Your Flight Number: Impo Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by [redacted] Car Rental · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Car Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Car Rental's specific policy · Please see location specific rental policy and rules information I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car

Complaint: I am rejecting this response because: priceline indicated to me that they themselves had issues communicating with airlines and that there Buisness relations department was handeling, I was 100% willing to pay the $fee for priceline to make changes but was unable due to the fact that priceline the company who sold me company cannot contact china eastern airlines for partial airfare consumed I was sick to a bed days in a hotel room due to the negligence of priceline, selling a carrier who they themselves have issues with I believe that priceline should inform customers that the airlines has complications as far as communications with the consumer or not sell at all as Priceline makes a representation of chia eastern by being a vendor in continuence I'm still waiting for the call from princeline that was promised to me when I called In reference to the neglience and faulty service issued by priceline to this day they can not get china eastern on the line Sincerely, Jorge Del Rio

Complaint: [redacted] I am rejecting this response because: How can you still charge for a service not being utilized, this is considered a rip off to the consumer, we should have the right to cancel reservation without a penalty, I suppose you have to pay [redacted] his salary, so put it on the expense of the consumer There is a consumer protection law against fraud Sincerely, [redacted]

I recently booked a hotel reservation through Express Deals...I chose a star hotel in the [redacted] section of downtown [redacted] ..we ended up with the [redacted] which has horrible customer reviews, found right on the Priceline site...only after you book the hotel blindlyThe customers speak of many recent experiences with bed bugs, stained toilets, no heating, no air, bad smells, gross carpets, worn furniture and so onEnough to scare anyone away...this is clearly not a star hotel of good standingPriceline has a firm policy of no changes and refuses to allow me to even discuss the issue with a supervisor ...asked repeatedly...I was told I could write a letter but not allowed to have a name to address it to...nor given an address eitherClearly they are mis-representing the star level of this hotel and by refusing to make any changes are making it impossible for me to address an urgent issueBy the time a letter is recieved, my trip will be over and I expect I would get the same answer anyway Now I am stuck with a reservation for a hotel my wife won't stay at and I have to book another hotel at my own expenseBy not responding to a very old and loyal customer's needs they are losing my businessThey are not the company I chose to do business with in the future

Dear Mr [redacted] , face="**libri"> Thank you for taking the time to contact us regarding your flight reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about booking a flight stand-alone reservation instead of a flight plus rental **r packageWe reviewed your issue and verified on your contract page that you did not include a rental **r upon booking your flightYou may still have the option to add a product to your current reservation by visiting the "Check Your Request Status" section of our website where you **n review your current itineraryIf the option is not available from there, you **n always purchase any of our products separately from our websiteWe apologize, however, we reviewed the fare rules of your ticket and verified that the reservation is now non-**ncellable, non-changeable and non-refundable I know you expect a different answer; however, there are no other options that I **n offer be**use of the restrictions Sincerely, Frich A [redacted] Executive Offices This contract for request number [redacted] was originally initialled on Wed Oct 16:42:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip **ncellation and Trip Interruption Protection reimburses for **ncellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medi**l transportation to the nearest medi**l facility and/or to your home in the event a serious medi**l situation requires an evacuation $1,Medi**l Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage lo**tor services, **sh transfers, medi**l assistance services and emergency services Airfare Details Depart:Fri, October 23, Return:Mon, October 26, Departing Airport: [redacted] Airport (***) [redacted] **or [redacted] Airport (***) [redacted] **or [redacted] Arrival Airport: [redacted] Airport (***) [redacted] , **or [redacted] Airport (***) [redacted] , [redacted] Flight Times:The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections:Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery:Electronic Ticket Passengers: [redacted] Aircraft:Jet or non-jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip costImportant Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] *** [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know we received your email in our Executive Offices.Your reservation is still active/confirmed on our systemKindly provide us with your approval if you wish to proceed with the one time exceptionPlease note that a cancellation for a full refund will only be available before noon on your check in date, August 31, 2016.We hope to hear from you soon.Sincerely, [redacted] Executive Offices