Priceline.com

Complaint: [redacted] I am rejecting this response because: I just wanted to share with you what my last weeks have been like since Priceline made their final decision on February 11, 2016, about my $airline ticket, that they would still honored 2- 18- P/C to Priceline but, they did not get the new information after a week's time 2- 19- P/C to Priceline got their email address, they quoted me the price of $for a new ticket, made an appointment to talk again on Monday, 2/22/16, 4:- 5: 2- 20- Priceline called me, told me the price for a new ticket was $ 2- 21- Priceline called me, told me the price for a new ticket was $ 2- 22- No phone call from Priceline I need your professional opinion if I have any other options open for a resolution from Priceline? I am willing to pay the $penalty for re-booking but no more money, since tickets are cheaper now ( it was interesting that my email address has been blocked from Priceline when I did a price comparison to the other airline ticket agencies) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The response from the airline is completely falseWhen I called, I never said I wanted "just my ticket" changed or that "I'm trying to find a flight" when I already had a flightThose words never came out of my mouth so I'm not sure where or who they got this recording fromI called asking for both of my tickets changed for the "21st of December" to an earlier flight that we had spotted onlineI never wanted or had the intention on flying out on the 23rd of December when I am supposed to be in [redacted] beforehand; I have no idea where that date even came fromI called knowing exactly what I wanted to do and there is no way that is correctI spoke to my husband about this matter and he had called the airline to see what was going on with our flightsHe had requested to listen to the "so-called" voice recording and they refused to let us listen to itEverything the airline responded with is a falsified statement and I will not accept what they said because it is a lieThe quoted text is not at all accurate of how I speak and is poorly reenacted and I do not believe they obtained a voice recording of that call I madeI believe someone needs to look further into this matter because this simply is not going to do and I don't think their word should be taken so easily when they prove time and time again that they failed to provide adequate customer service and I won't let them get away with stealing money from a military service member or anyone at that matterI appreciate the Revdex.com for allowing my situation and concerns get heard Sincerely, [redacted]

Dear ***, We are sorry but the type of hotel reservation you purchased in Miami is non-changeable and non-refundableTo review the terms and conditions of your reservation, please feel free to visit the Help section located on our home page Also, your claim for the Priceline Best Price Guarantee was not eligible as we were unable to locate the lower rate online for your reservation within hours after purchase If you would like to review the full details of our Best Price Guarantee, please click on the following link, or copy and paste into your web browser: [redacted] We thank you for emailing us today Sincerely, [redacted] Customer Service Specialist

Dear [redacted] ***, We are contacting you today regarding your airline reservation for Trip Number [redacted] . We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you are requesting a refund for your non-refundable purchase. We apologize for any inconvenience, however; our records indicate that you have disputed your purchase with your credit card issuing bank. We do not have access to the outcome of credit card disputes, and suggest you contact your bank concerning the status of your dispute. In the event your bank is advising that you contact priceline, please know that upon investigating your claim, your bank may have closed your case and your reservation is non-refundable. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the consumer’s purchase, including the consumer’s selected travel datesWe appreciate the opportunity to clarify Sincerely, ND [redacted] Priceline.com 2.5-Star Hotel in the [redacted] - [redacted] - [redacted] Airport (***) Area Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Internet, Free Breakfast, Gym/Spa Guest Score: 7+ Check In: Wed, Aug 26, Check Out: T hu, Aug 27, Rooms: room for night Room Rate: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] XXXXXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed About Taxes and Fees Important Information Terms & Conditions Privacy Policy View taxes, f ees & cancellation policy ? Guest name and billing name are the same United States BOOKING CONDITIONS I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below XX All rooms will accommodate up to pe ople Re que s ts for be d type s (King, Que e n, Double s , e tc.) or othe r special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be re que s te d through your confirme d hote l and cannot be guarante e d by Price line Re s e rvation is guarante e d for arrival on the confirme d che date onlyIf you do not che on the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of your re s e rvation will be cance le d and you will not be e ntitle d to a re fund The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on price line Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-inThe cre dit card is re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be charge d by the hote l to the cus tome r at che ckoutThe s e charges may be mandatory (e .g., re s ort fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s , vouche rs , or othe r dis counts and ince ntive s If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your s tayRooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds are not allowe dIf your re que s t is not acce pte d, your cre dit card will not be charge dPrice s are not guarante e d until purchas e is comple te

HiPlease see the response below that we sent to our customer Thanks [redacted] Thank you for taking the time to contact us regarding your airline reservation with Air France under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding your baggage allowance We have checked the website of Air France, and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passengerYou may visit Air France's website at [redacted] or contact them directly a [redacted] to reconfirm your baggage allowanceYou may also go through the following link to review Air France's baggage polic [redacted] Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, [redacted] Executive Offices

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI sincerely apologize for any inconvenience experienced by the consumer when listening to announcements while waiting on the telephone to get through to a [redacted] Insurance Representative, and have shared the customer’s comments with our partner for their reviewThe consumer’s selected purchase is non-refundable and we are unable to assist any further in this situation Sincerely, [redacted] priceline.com

Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of her selected purchase Dear [redacted] ,Thank you for taking the time to contact us regarding your reservation at the [redacted] ***s for Request Number [redacted] .We understand you requested to cancel your reservation for a full refund, and claimed that the representative failed to process the cancellation for a one night feeUpon review of the recorded call, we confirmed that you did not give the representative the approval to cancel the reservationDuring the call you stated that you are not willing to pay the cancellation fee and you want to speak to a supervisorWhen the call was disconnected, the representative also called you back to advise of the cancellation deadline We are sorry we did not provide you with the answers you were looking for and we thank you for your timeSincerely,Noel (Jack) P.Customer Relations Specialist [redacted] Room cost (per night): $ Nights: Rooms: Guests: Room Subtotal: $ Taxes and Fees: $ Summary of Charges (All prices are in USD) $ [redacted] Excellent , reviews Address: [redacted] Room T ype:Queen Beds - Free Wifi, Fridge, Microwave Check In:Friday, August 21, 15: Check Out :Sunday, August 23, 12: Sign up for our t ravel deals newslet t er! (USD) US dollar Important Information Hot el Cust omer Service: If you have already booked a hotel reservation and need assistance,you can contact our Customer Service at [redacted] If you call thisnumber please have your Trip Number and the phone number youentered while making your reservation available Rat e Descript ion: Websaver - Full pre-payment required upon booking Pre-pay Policy: $will be charged to your credit card Room Charge Disclosure: Your credit card is charged the total cost at time of purchasePrices and room availability are not guaranteed until full payment is received Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August th and noon on Friday, August 21st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 21st) Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund All rooms are guaranteed for double occupancy and accommodations for more than the specified number are not guaranteed The reservation holder must be years of age or older A valid ID and credit card must be presented at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may by charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or mini-bar charges) and are not included in the room rate TOTAL CHARGES Your Information Room [redacted] Billing Address [redacted] Count ry United States St at e [redacted] *** [redacted] Email [redacted] _ [redacted] Confirm Email [redacted] _ [redacted] Phone Number [redacted] Continue Credit Card Information Init ial Here: [redacted] I have read and agree to the terms and conditions and privacy policy Book Hotel Now Trip Num # [redacted]

According to the consumer, the [redacted] *** [redacted] is not a star propertyThe consumer is requesting a refund for Name Your Own Price purchase Dear ***, Thank you for your patience while we researched your issue with the [redacted] We apologize that you are unhappy with your hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services Thank you for giving us the opportunity to assist you! Sincerely, [redacted] Customer Relations Specialist This contract for request number [redacted] was originally initialed on 2014-05- 22:25: Please Review Your Request [redacted] Which hotel will I get? CheDate: Friday, May 30, Check-Out Date: Sunday, June 1, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] privacy policy

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the... opportunity to respond. We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] Front Central located at [redacted] Our record indicates that upon check-in on August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservation. However, the customer declined this option. On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this booking. Priceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservation. The consumer/Bureau may contact the hotel directly for any further assistance. Phone Number: [redacted] Fax Number: [redacted] We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: Priceline was misleading in selling me tickets on [redacted] Airlines without clear notice that these tickets were "basic economy" and did NOT provide seat assignments in advance of the flight The inability to get seat assignments was NOT communicated to me Priceline's response indicates that not getting seat assignments is common practice among airlines This is not true, particularly not true for [redacted] Airlines I have NEVER purchased tickets from Priceline or from [redacted] that did not allow seating in advance of the departure date Priceline did not communicate these tickets were not able to have seat assignments This is in sharp contrast with [redacted] Airlines, which I discovered on its website did communicate clearly that these seats are "basic economy" and don't include seat assignments Priceline should recognize in this situation, it did mislead me and did not communicate as should have been practice that these tickets did not allow seat assignment To address this complaint, Priceline should cover the costs for me to purchase advanced seat assignments for this flight [redacted] offers an upgrade for $per seat In this situation, it is critically important for me to have seat assignments in advanced, as our family is flying with two minor children, who need to be seated next to a parent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The information provided regarding the hotel's specific cancellation policy was not provided until after the reservation was completedThe screenshot provided is not of the page that was visible during the check-out process, but of the completed reservation pageThe top portion, with the "Reservation name" and "Summary of Charges" is what is shown on the check-out page, but the "Important Information" section is not provided until after the reservation is already complete and paid.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Myself and Priceline contacted [redacted] , and [redacted] said that they don't have anything to do with the situationThe transaction was strictly between Priceline and the customer [redacted] only refund customers that purchase tickets directly from them [redacted] actually advised that Priceline should give back our full refund and it's all recordedOn the 14th of December, a supervisor from Priceline told us that we would lose the cost of the ticket and get back the taxes on the ticketThis is the breakdown; Ticket cost: [redacted] = Ticket taxes: [redacted] = Due to their terrible service, after going back and forth with them, the supervisor at Priceline stated that we would only receive the amount of $Later on they told us that between the first and second week in January, we should get our refundOn the 2nd of January, I received an email stating that I should call to receive my refundsI called and their supervisor kept me on hold for almost an hour, and told me that I would be charged $each off ticketI reminded them as per the last conversation, I was supposed to get back the ticket cost and they kept lying that [redacted] told them to take out $eachThis is really frustratingPlease help meWe called [redacted] again and they told them that Priceline should stop lying to their customersAlso they reiterated that they don't have anything to do with my fundsI asked for the recordings of September 14th and December 21st and 24th respectively, but they insistedBecause from that conversation, they offered to give back out full refund or there won't be any extra charge if we rebookedThank you so much for your help Sincerely, [redacted]

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. A courtesy was extended to the consumer and we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you are requesting a refund of the cancellation fee. We have reviewed the notes on your record and they indicate that the rate you purchased is non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the location of the hotel you requested/agreed to purchase and the terms associated with cancellations or changes. When you purchased your reservation you agreed to those terms. However, we made an exception because of your issue and broke our contract with our travel partner. Your reservation was canceled and your refund has been processed. A refund for $36.46, which is 50% of the total cost, was issued on October 27, 2014. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. The remaining amount offsets the charges imposed by our travel partners for the cancellation of a non-refundable reservation, and is consistent with the fees charged by the travel partners themselves. Therefore, we are not able to refund this fee. We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, [redacted] Executive Offices

Revdex.com, Inc The consumer is requesting a refund for a ticket she did not use Our documented case history confirms that the consumer contacted Priceline stating that she intended to book a round-trip ticket and not a one way as bookedThe consumer requested a refund for her one- way Name Your Own Price airline ticket purchase The consumer was reminded of the non-refundable non-changeable terms and conditions of her selected purchaseAdditionally, the consumer had the option to purchase an additional ticket for the return flight Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the one-way airline ticket purchase · Your airline tickets are non-refundable, non-transferable and non-changeable · Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf any part of the ticket is unused it has no value after ticketed departure time We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Thu Jul 18:40:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, July 11, Departing Airport: [redacted] (***) [redacted] Arrival Airport: [redacted] (***) [redacted] Flight Times: The airlines will choose your flight timesYour trip may start anytime from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departure Connections: Maximum of connection Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer with Taxes & Airline Fees: $per ticket Airline Ticket Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear MrKoltas, Thank you for contacting us regarding your reservation at the [redacted] Roanoke Salem booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy that you were not given a hotel that was listed as a star example, and do not feel your hotel was rated properly We provide some hotel chain examples to illustrate what you might expect when choosing a Star LevelWe do indicate that the brands shown are only examples and may not be a part of our programWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteWe are sorry if you were unhappy with your past hotel reservation; however, we are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondThe consumer is requesting to change or cancel the reservation Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the selected purchase We are sorry that the consumer’s selected purchase is non- refundable and non-changeable, and we are unable o further assistWe thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-07-11:19: Please Review Your Request Star Deluxe Hotel, Downtown New Orleans Area Which hotel will I get? CheDate: Wednesday, July 30, Check-Out Date: Saturday, August 2, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Guest Score 7/ or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Trip Number(s): [redacted] Customer or Passenger's Name(s): [redacted] Dear [redacted] , We are writing due to the complaint you have filed with the Revdex.com regarding the Best Price Guarantee policy for your reservation with [redacted] *** We have reviewed your Best Price Guarantee request and found that you contacted us with a price from [redacted] , however your rental purchase was with [redacted] In accordance with our price guarantee policy the lower price must include the same vendor, dates, car type etc Please note the guidelines for the Best Price Guarantee are available on our website under Frequently Asked Questions We are truly sorry we cannot make an exception for and honor the Best Price Guarantee Sincerely, [redacted] Executive Offices

face="Calibri">Dear Ms [redacted] , We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you found a lower rate from our website for the same exact itineraryIn order to claim our Best Price Guarantee, you must contact us within hours of booking to initiate your claimThe lower rate must be verified online As an exception to the policy, our management agreed to process a refund of the difference A refund request for $was submitted today, January 21, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: this does not resolve my issue Sincerely, [redacted] ***