Priceline.com

Revdex.com, Inc With priceline, consumers have the option to select a specific airline, flight itinerary and airfare, or select our heavily discounted airfares and travel anytime between am and pm As noted on the attached contract page, the consumer opted for a discount airfare for greater savingsTickets will be round-trip, coach-class tickets issued on one of priceline's package airlinesThe trip will start between 6am and 10pm on the travel dates selected, and flights will be scheduled to arrive no later than midnight local time On each consumers’ contract page, including the contract page in question, we clearly and conspicuously place the following disclosure regarding this issue: Flight Times Departs any time between 6AM - 10am Your trip will start between the departure times noted in the itinerary above, and flights will be scheduled to arrive at your final destination no later than midnight local time Thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-03-23:18: Courtyard By Marriott Miami Beach Oceanfront Guest Rating: / Distances are calculated in a straight line from point to pointmiles from Miami Intl Airport (MIA) Check-In: Thu, Mar 20, 2014Check-Out: Tue, Mar 25, 2014Nights: NightsRooms: RoomPersons: Adults Room 1: Sharay NWarford Room Type: Guest Room King Cadillac Tower · Freebies: Free Internet in Room Flight Details We've Selected a Discount Flight for this PackageYour exact flight times and airline will be shown to you after your purchase is complete AAA= "> details Departs: Philadelphia Intl Airport (Philadelphia Intl AirportPHL) Philadelphia, PADeparts any time between 6am - 10pm Arrives: Miami Intl Airport (Miami Intl AirportMIA) Miami, FL Airline: Priceline Partner Airline - Jet Aircraft Up to connection Returning Flight Information - Tuesday, Mar 25, Departs: Miami Intl Airport (Miami Intl AirportMIA) Miami, FLDeparts any time between 6am - 10pm Arrives: Philadelphia Intl Airport (Philadelphia Intl AirportPHL) Philadelphia, PA Airline: Priceline Partner Airline - Jet Aircraft Up to connection Passenger and Ticket Information Passenger 1: Sharay Nicole Warford Passenger 2: Shadia Ann Green Ticket Type: Electronic Tickets will be issued for this flight Summary of Charges Room 1: Sharay NWarford Nights: Trip Protection: $ Total Price for people prices are in US dollars $($909.24/pp) Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Your hotel reservation is guaranteed for arrival on the confirmed chedate Hotel Freebies: · Free Internet in Room The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Your tickets will be round-trip, coach-class tickets issued on one of priceline's package airlinesYour trip will start between the departure times noted in the itinerary above, and flights will be scheduled to arrive at your final destination no later than midnight local time You will be issued electronic tickets for this tripRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US you'll almost always need a passport You must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time This vacation package cannot be changed, cancelled, transferred or refunded due to our travel partners' policies Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] ***, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you are requesting either to cancel this booking or the lower rate you found on the hotel's website be honored. We have reviewed the notes on your record and they indicate that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation you agreed to those terms. For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation. Please note that a refund for $41.65 was issued on September 5, 2014. However, an additional refund of $289.91 was submitted to our management team for review and if approved; the refund will be processed to the card you used to submit your request. This process can take up to 14 days. Once the refund is approved, we will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope I was able to answer your questions today. Thank you for your patience while resolving this issue. Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] *or Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you cancelled the reservation online as it was close when you arrivedYou are now requesting a refund of the penalty fee that was chargedI am sorry to learn that the hotel was closed when you arrivedAs a gesture goodwill, we have refunded the cancel fee that was charged to youYour refund has been processedA refund for USDwas processed today, October 13, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business daysWe apologize for any inconvenience and thank you for giving me the opportunity to assist youSincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your airline reservation booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the return flight due to a schedule change and you are requesting to be refunded for the unused portion of your reservation We checked our records and verified that we received an email from [redacted] last February 2, confirming a refund issued in the amount of $for your returning flightWe processed a refund for the same amount of $to your [redacted] card ending in [redacted] last March 03, Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear Mr [redacted] , size="2"> We wanted to take this time to contact you regarding your unconfirmed airline request under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to get an accepted airline request and you would like to get the $credit for your Priceline [redacted] card We have reviewed your request and verified that your request was not accepted because the credit or debit card number entered is invalid and we could not process the requestYour credit card has not been charged Please check the card for the correct number and try this request again You may also try using another credit card or debit card We apologize for the difficulty you have experienced checking the $credit for your Priceline [redacted] cardThe Priceline Rewards [redacted] card is issued by [redacted] , which is the U.Scredit card operations of [redacted] ***For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures In the interest of satisfying your concern, we have forwarded your concern to the [redacted] Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directlyThere are three ways to contact priceline rewards *** Email - Visit the [redacted] website and select the Customer Service linkYou will receive a response within hours Phone - You can speak with a priceline rewards [redacted] consultant hours a day, days a week at ###-###-#### Mail - Please send written correspondence to: [redacted] You can also learn more about [redacted] by visiting [redacted] We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far Sincerely, [redacted]

Complaint: I am rejecting this response because: First, the person who responded to my complaint clearly did not read it carefully! I'm not disputing about paying mandatory/resort fee, I was upset with Priceline.com for providing me with an "INCORRECT" resort fee, which "LED ME TO CHOOSE" that particular hotel by thinking it was an acceptable price for a resort fee If I knew the actual resort fee beforehand, I wouldn't have chose that hotel!! Second, in the contract it states that "the hotel charges 16% mandatory fee." I completely understand that part, but here again, how am I supposed to calculate the exact resort fee!? Since the costs of flight and hotel are combined together as a package Sincerely, Tai-shun Laung

Dear MsLittle, Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - Raleigh - North - Wake Forest Road for Trip Number We are writing to let you know that we received your Revdex.com concern in our Executive OfficesDue to the nature of your concern, we would like to speak with you directly by phone We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation We understand your concern about the guest rating of your hotelWe reviewed your reservation and verified that the confirmed guest rating is currently lower than the guaranteed guest ratingGuest ratings are dynamic and may change based on new customer reviews receivedHowever, a decision has been made to offer a one-time exceptionWe can cancel your reservation for a full refund or you may decide to stay and receive 20% of your total hotel charges Please contact us directly at: 1-866-966-before May 21, The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Thank you for choosing to contact usI look forward to resolving your issue Sincerely, Frich A [redacted] Executive Offices

New Roman Revdex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued Sincerely, [redacted] Priceine.com

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that this matter refers to a [redacted] .com purchaseA representative from [redacted] .com contacted the consumer in efforts to resolve this matterThe consumer has been requested to contact [redacted] at [redacted] .com directly [redacted] CS Relations Executive [redacted] .com Customer Service Center (U.S.A.) Inc [redacted] Sincerely, [redacted] priceline.com

Dear ***, We apologize that you are unhappy with your upcoming hotel accommodations at the [redacted] . Our records indicate that you have already had a chat with a Customer Care Representative and have been advised that we provide some hotel chain examples to illustrate what you might expect when choosing a star level. We do indicate that the brands shown are only examples and may not be part of our program. As stated during request process, the hotel that is selected may or may not be the one that you have seen during the request process. The rate you purchased is truly non refundable and cannot be changed. Additionally, we do feel that this hotel is properly rated through our system, and we are unable to offer any compensation at this time. However, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist you. If the front desk is unable to assist, please contact our Customer Service department for further assistance. Any inconvenience is deeply regretted. Sincerely, [redacted] Customer Service Specialist This contract for request number [redacted] was originally initialed on 2014-07-11 15:48:40 $40 per night 2 Star Hotel in [redacted] Northwest Area for $40/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals. . Area: Stretching from Old Tampa Bay to the Atlantic Ocean, [redacted] Northwest spans the entire peninsula. Just across the [redacted] Memorial Causeway you'll find the miles of... (Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Check In: Wed Jul 23, 2014 Check Out: Wed Jul 30, 2014 Rooms: 1 Room 2 Rooms 3 Rooms 4 Rooms 5 Rooms 6 Rooms 7 Rooms 8 Rooms 9 Rooms All rooms will accommodate up to 2 adults. Choose Bed: $40 per night 2 Double Beds - Nonsmoking Room $40 per night 2 Double Beds - Smoking Room $44 per night 2 Queen Beds - Nonsmoking Room $44 per night 2 Queen Beds - Smoking Room $54 per night 1 King Bed - Accessible Nonsmoking Room Reservation Names: age 21 or older [redacted] [redacted] Room 3 First: MI: Last Name: Room 4 First: MI: Last Name: Room 5 First: MI: Last Name: Room 6 First: MI: Last Name: Room 7 First: MI: Last Name: Room 8 First: MI: Last Name: Room 9 First: MI: Last Name: [redacted] Northwest © 2014 Microsoft Corporation © 2010 NAVTEQ © AND © 2014 Microsoft Corporation © 2010 NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $70! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events. 24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services. Yes! I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions No, thanks. I prefer to travel without Trip Protection. Summary of Charges Price per night: $44 Rooms: 2 Nights: 7 Room Subtotal: $616.00 Travel Insurance $0.00 ( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $98.00 Priceline Hotel Coupon: -$0.00 Total Price: All prices are in U.S. Dollar. $714.00 714.00 714.00 0.00 Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel. Review Important Information All rooms will accommodate up to 2 people. Special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. The hotel that is booked may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this request. Mandatory Fee: This hotel charges an additional . This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price. Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. If your request is accepted, Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your request is not accepted, your credit card will not be charged. Prices are not guaranteed until purchase is complete. If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your request is not accepted, your PayPal account will not be charged. Prices are not guaranteed until purchase is complete. Initia [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy. I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage.

I have received the consumer’s additional commentsWe reviewed this matter and verified that the consumer was charged once for the rental car purchase at an offer price of $per day; a total summary of charges -$We also confirmed that the contract page clearly discloses a rental car reservation option at the rate of $per dayAttached hereto is a copy of the consumer's contract page authorizing the terms and conditions of the purchase, including the summary of chargesI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-14:23: Memphis Intl Airport (MEM) Sep17, - 10:AM to Sep21, - 10:AM We couldn't find a partner to accept your bid of $per dayHowever, we were able to find you the same car for $a day Minivan [redacted] Unlimited Mileage Try Naming Your Own Price® for a different car type Available for the next minutes Book Your Car By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy Per Day $ Total ChargesIncludes taxes and fees $ See Full Summary of Charges We'll refund 100% of the difference if you find a lower price Summary of Charges Your Bid Per Day $(per day) Total Rental Days Subtotal $ Taxes and Fees: $ Total ChargesPrices are in US dollars $ Important Information · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · You are guaranteed a car from one of the following major rental car companies: [redacted] *** · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [x] close window

Dear [redacted] Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Numbe [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about that pending amount that was held on your accountAs part of the request process, we authorize your card to verify that you have enough funds to cover the cost of your reservation Your bank might advise you that this is a pending transactions; however, it is authorization, and it should automatically drop off when the charge is processed to your accountAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedDepending on your bank, and in most cases, authorizations are removed within three to at most seven days We apologize; however, we are unable to refund the difference in rates However, we would like to offer you a 15% coupon for a future Express Deal purchaseThe coupon expires on May 25, [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Revdex.com, Inc normal;"> [redacted] , claims that the convertible top of the vehicle provided by [redacted] was defectiveWhen she contacted the rental partner, she was advised to return the car to the pi location, but was unable to do so as she was already miles away from [redacted] [redacted] was advised by the rental partner to contact Priceline to request any type of refund or credit We contacted [redacted] and were advised they would send the customer a $Customer Service Certificate to the customer via mail to be used on a future rental reservation through them for the inconvenienceWe are unable to offer additional compensation and the customer was notified of the certificate being sent to her by the rental partner We appreciate the opportunity to clarify Sincerely, [redacted]

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence Priceline rental car purchases do not include the cost of rental car insurance. The consumer/driver is responsible for the purchase of rental car insurance. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe best price guarantee is clearly disclosed on our website, and clearly states that you must contact us within hours of booking the reservation in order to initiate a claimFor more details of our Best Price Guarantee, kindly visit our website's FAQ or follow the below link: [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am sorry that the consumer was unable to obtain confirmation for an airline ticket request. Priceline does not guarantee confirmation for airline ticket requests, and airfares are not guaranteed until purchased. The consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any assistance with Barclay’s credit card services. I hope you find this information helpful and appreciate the opportunity to address this matter. Sincerely, N D [redacted] Executive Offices

Dear Mr**, We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were not satisfied with the quality of the room you receivedYou said that you stayed at the hotel for only one night and would like to have a refund of the unused nightsWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, **est satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and will contact the appropriate people at the hotel to share your concerns We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Roman"> We wanted to take this time to contact you regarding your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning the savings guarantee for your reservation We have reviewed this concern and verified that your reservation was guaranteed for a 45% savings or moreBased on the lowest rate offered on the hotel's website, you saved more than 46% by booking on our websiteWe understand that you saved 41% based on the rate offered on our published price website; however, the savings percentage is calculated based on the published rate offered on the hotel's websiteWe apologize; however, we will be unable to process any refund for your reservation We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices