Priceline.com

Dear Mr. ***, We are writing to let you know that we received your RevDex.com concern in our Executive Offices regarding your airline reservation for Trip Number... [redacted] . We understand that you have concerns about the price that you paid for your airline ticket. At the time your sister booked the flight, the seat for $209 per ticket was available. However, at the time you purchased the ticket, the $209 p/ticket price was no longer available due to changes in inventory. Please note that airfares fluctuate based on availability at the time of purchase. We reviewed the page that was presented to you prior to booking the reservation and verified that the airfare presented was $229. When you selected to buy the ticket, you agreed to be charged the rate of $229 plus tax. Airfares fluctuate based on availability at the time of purchase. We apologize for the inconvenience and hope you found this information helpful. Sincerely, Zadhy [redacted] Executive Offices

[redacted] We are writing you today regarding your husband's reservation with the [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel this reservation because you felt that the star rating assigned to this property was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any 3? or higher star hotel within the area(s) you selectedYour hotel does have a 3? star rating We do feel that this hotel is properly rated through our system, and we are unable to offer any refund or compensation at this time However, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Dear MrGutierrez, We are contacting you today regarding your rental car reservation with *** Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to get a refund of the cancel feeA refund for $was processed today, April 30, We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see it in your account within a few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Zadhy Solinap Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9989191, I don't have much about the reservation since I did not make itI do have my bank statement also I believe the itinerary number is [redacted] Sent from my iPhoneOn Apr 3, 2014, at 5:AM, "'Travel Support Team" wrote: Dear MsWells, We are responding to the below email as we could not find any rental purchased with [redacted] Rent a Car in the amount of $Would you please provide us with more information regarding this charge so we may research your claim for the Revdex.com? We apologize for any inconvenience and thank you for your patience while resolving this issueSincerely, Barbara Ayers Executive Offices Original Message Follows: ------------------------ My complaint was not inregards to a rental that was places with *** The amount of the complaint also was not 343.93...my complaint was in regards to a reservation for a rental from [redacted] in the amount of which I did not authorizeThe car rental reservation is not in my name and I did not confirm or authorize any charges from Priceline Sent from my iPhone On Apr 2, 2014, at 1:PM, "'Travel Support Team" wrote: Dear MsWells, We are writing due to the complaint you have filed with the RevDex.com regarding a refund of this reservation with *** Corporation in the amount of $ Please note we have reviewed your record and you authorized this reservation by entering your credit card information and agreeing to the Terms and Conditions of the sale You were aware of the status of the reservation as you checked it within minutes of it being acceptedWe regret we cannot offer any refunds of this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Barbara Ayers Executive Offices Marissa Wells

Complaint: [redacted] I am rejecting this response because: My issue is not with the terms of the agreementMy issue is that the room was not as advertisedThe room was advertised as being within the [redacted] DistrictIn fact, the room is NOT in [redacted] District, but in [redacted] District [redacted] is a safe district, while [redacted] is a crime-ridden districtThe room was advertised in a misleading way, and as soon as I realized this, I called to cancel the reservationbut the hotel refusedIn fact, the reviews on Priceline were also misleading, though I notice now they have changed them, but when I made the reservation the reviews were not as negativeWhen I went to [redacted] the property for directions, reviews literally said, "Beware." I cannot subject my child, nor myself, to the kind of environment that exists at this hotel in the [redacted] District of [redacted] Please see attached screenshots showing that the hotel is advertised as being in [redacted] This is extremely misleadingI have used Priceline several times in the past and have always been satisfiedI thought this was a reputable site and that the hotels were trustworthy Sincerely, [redacted]

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer contacted priceline via chat one week after purchase requesting an exception to the price guarantee policy The terms and conditions of the purchase, including the price guarantee policy, are clearly disclosed prior to purchase on our websiteCall us within hours of booking on priceline.com to initiate your claimWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingOur records show that the consumer’s selected reservation is non-changeable, non-cancelable and non-refundableThis information was presented to the consumer prior to purchase when the consumer was asked to review the reservation, including the terms associated with cancellations or changesAs noted on the attached initialed contract page; the consumer agreed to those termsHowever, as a one-time exception, we offered the consumer the option to cancel this reservation minus a night cancellation feeShould the consumer wish to cancel this reservation for a fee, the consumer may contact us directly at: ###-###-#### before April 1, Cancellation or refund may not be available after this dateThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayThe consumer will need to enter the Trip Number, which is [redacted] 51, when contacting usPlease note that the number provided above is a United States phone number and the consumer may incur toll charges when calling from outside the United States or Canada Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-19:20: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] - [redacted] Area Which hotel will I get? CheDate: Thursday, April 14, Check-Out Date: Sunday, April 17, Region Portland, ME City Area: [redacted] - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] D [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Pets Allowed, Free Breakfast, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions

Complaint: [redacted] I am rejecting this response because: Again the link you sent me as you said was supposed to be from College Station TX to San DiegoAt no time did I look to leave from HoustonThe link you provided apparently chose that for meIt makes no sense why I would ask in an email which I see you failed to provide, for help to return to the page where I was completing the sale of tickets from College Station TXTo San Diego to then add Houston? I had told your customer service repYour site was having issuesPriceline knows the intent was to by tickets from College Station Tx to San Diego and despite all evidence showing this fact you keep going back to the same page, the one you sent me, the one I was led to believe was College StationI realize this is only to your company but through investigation I am finding my story isn't un common for PricelineThe bottom line is Priceline is fully aware through my correspondence with them, and length of time looking for the best deal all from College Station that they have acted unethically, keeping customers apparently has no importance judging all of the daily complaints of issues where customers end up with something other then what they were intending to buyBy doing this to many people each day then forcing us to rebook to recoup some of our loss I imagine there is a lot of money involvedI need the return of my due to the error in your system that sent me a link that was not the one I had asked for, at no time did I approve HoustonI also find it a little suspicious that you will not display the requested information, only say you have reviewed itThat is the issue, you are not ethical in your business practice so why would you reviewing it mean anything to me? An ethical company would see that all evidence does show intent from College Station Sincerely, [redacted]

RevDex.com, Inc. Attached hereto is a copy of the consumer’s initialed contract page agreeing to terms and conditions of the selected purchase, including the following important information: Airfare Details Depart: Wed, June 11, 2014 Return: Fri, June 13, 2014 Departing Airport: Bergstrom Intl Airport (AUS) Austin, TX Arrival Airport: Nashville Intl Airport (BNA) Nashville, TN Flight Times: The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day. · These airline tickets are non-refundable, non-transferable and non-changeable. The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used. · Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. We appreciate the opportunity to clarify. Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Wed Jun 4 10:16:00 EDT 2014 Your Trip Summary Airfare Details Depart: Wed, June 11, 2014 Return: Fri, June 13, 2014 Departing Airport: Bergstrom Intl Airport (AUS) Austin, TX Arrival Airport: Nashville Intl Airport (BNA) Nashville, TN Flight Times: The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day. Connections: Maximum of 1 connection each way. (layovers will be no longer than 3 hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft Rental Car Details Midsize SUV Ford Escape, Toyota RAV 4 Location: Nashville Intl Airport (BNA) Pick-Up: Wed, June 11 2014 Drop-Off: Fri, June 13 2014 Total Rental Days: 2 days Driver: Robert M. Struble Driver's Age at Pickup: 34 Summary of Charges Package Subtotal: $356.65 Govt Taxes, Airline Fees and Agent Fees: $87.22 Travel Insurance: $19.00 Number of Tickets: 1 Airline Ticket Delivery: $0.00 (Electronic Ticket) Total Trip Cost: (All prices are in US dollars) $462.87 Baggage fees are not included in your trip cost. Important Information • These airline tickets are non-refundable, non-transferable and non-changeable. The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used. • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. • These special discounted tickets issued are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss. • Remember to bring a valid government-issued photo ID with you to check-in. • Only Robert M. Struble will be able to pick-up the rental car at the counter. Robert M. Struble will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter. • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter. Initial Here: rs I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the travel insurance Description of Coverage. Top of Form Your Price was Accepted! See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ). Remember to bring a valid government-issued photo ID. Please confirm your flight information and check-in location with the airline prior to each departure. Baggage fees are not included in your trip cost. Print Itinerary and Receipt | Email Itinerary | Check Flight Status Your Flight Details Departing Flight Information - Wednesday, June 11, 2014 Flight 1569 1h 10m, 190 mi FromBergstrom Intl Airport (AUS) Austin, TXDeparts: 4:50 PM ToDallas/fort Worth Intl Airport (DFW) Dallas, TXArrives: 6:00 PM AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class Flight 2373 1h 45m, 629 mi FromDallas/fort Worth Intl Airport (DFW) Dallas, TXDeparts: 8:25 PM ToNashville Intl Airport (BNA) Nashville, TNArrives: 10:10 PM AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class Returning Flight Information - Friday, June 13, 2014 Flight 2481 1h 50m, 629 mi FromNashville Intl Airport (BNA) Nashville, TNDeparts: 7:10 AM ToDallas/fort Worth Intl Airport (DFW) Dallas, TXArrives: 9:00 AM AircraftMcDonnell Douglas MD80(Jet)Economy/Coach Class Flight 2230 0h 55m, 190 mi FromDallas/fort Worth Intl Airport (DFW) Dallas, TXDeparts: 10:30 AM ToBergstrom Intl Airport (AUS) Austin, TXArrives: 11:25 AM AircraftMcDonnell Douglas MD83(Jet)Economy/Coach Class Passenger and Ticket Information Seats for: [redacted] ( Change Seat ) Carrier Flight # Seat Seat Type Seat Cost Status American Airlines 1569 Aisle Seat Standard No Charge Not Assigned American Airlines 2373 Aisle Seat Standard No Charge Not Assigned American Airlines 2481 Aisle Seat Standard No Charge Not Assigned American Airlines 2230 Aisle Seat Standard No Charge Not Assigned Seat Charges for [redacted] $0.00 Trip Number: [redacted] Ticket Number:0017404113641 Airline Confirmation:VPVNOV - American Airlines Ticket Type:Electronic Ticket Meal Preference: No Meal Preference Frequent Flyer Information: None Provided Airline Contact Information American Airlines 1-800-433-7300 www.aa.com confirmation: VPVNOV what do these words mean?Airline Confirmation, Electronic Ticket, Trip Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number Rental Car Details Midsize SUV Ford Escape, Toyota RAV 4Confirmation#: G22611305F2 Location: NASHVILLE METRO AP Pick-Up: Wed, June 11, 2014, 10:30 PM Drop-Off: Fri, June 13, 2014, 6:30 AM Total Rental Days: 2 days (1 day and 8 hours) Driver [redacted] Add Collision Damage Insurance for $11.00 USD Per Day [redacted] Offer expires: 06/11/14 at 09:30 PM · $35,000 Physical Damage Coverage on your rental car for collision, theft, vandalism and much more. · Primary Coverage means you receive coverage without first having to claim payment from your auto insurer, as you do under the secondary coverage offered by most credit card plans. View Collision Damage Insurance Description of Coverage *For customers with a New York State billing address the fee will be $9 per day. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Commonly Used Terms x close window . Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences. Assigned. Requested. Not Assigned. Change Seat. Ticket Number Airline Confirmation This number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in. Electronic Ticket Electronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel. Trip Number This is your Priceline reference number. Use this number if you need to contact Priceline about your reservation. Meal Preferences Your meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service. Pending Ticket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later. Seat Preferences While your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability. Assigned The airline has assigned this seat. Requested The selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly. Not Assigned Your requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website. Change Seat Use this link if you wish to request a different seat. Ticket Number This is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly. Summary of Charges Package Subtotal: $356.67 Govt Taxes, Airline Fees and Agent Fees: $87.22 Number of Tickets: 1 Shipping & Handling: $0.00 (Electronic Ticket) Travel Insurance: $19.00 Total Trip Cost: (All prices are in US dollars) $462.89 Please note: Your "Total Trip Cost" will be broken down into separate charges for each product on your credit card statement. Tell us what you think On a scale of 0-10, how likely is it that you would recommend our website to a friend or colleague? · 0 · 1 · 2 · 3 · 4 · 5 · 6 · 7 · 8 · 9 · 10 Not likely at all Extremely likely Thank you for your feedback. Important Information Airline Contact Information: Please confirm your flight information and check-in location with the airline prior to each departure. Your carrier may offer online check-in, seat assignments and flight status information. www.aa.com: 1-800-433-7300 Airline Information · Since airlines change flight schedules from time to time, it is the passengers' responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights. · If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip. · For more helpful tips and travel advice, click on the topics below. • Flight Schedule • Airport Check-In and Security • Baggage/Special Requirements • International Travel • Notice of Incorporated Terms • Seat Assignments • Air Fare Rules and Restrictions • Frequent Flyer and Loyalty Programs Rental Car Information At your arrival airport, follow signs to Hertz Corporation. Please provide your Confirmation Number at the rental counter. Although not required, presenting a copy of this page can simplify the pick-up process. In addition, Hertz Corporation will require a major credit card or debit/check card, a valid driver's license in Robert M. Struble's Name, and will verify Robert M. Struble's age at time of rental. All rentals will take place at the rental counter. Rental cars purchased through priceline can not be cancelled or changed and refunds are not allowed -- even if the reservation is not used. If flight cancellations outside of your control keep you from picking up your car, you will be able to cancel your reservation upon verification. Credit CardRental Car Rules and Pick-Up Requirements Driver's LicenseItems Available for Purchase at the Counter About Your Travel Insurance If you have questions or concerns regarding Travel Insurance for this trip please email BerkelyCare at [email protected] or call toll-free 877-892-7951 (516-342-2720 for international callers). To request claim forms, please visit www.travelclaim.com. You may also email or call BerkelyCare using the contact information above. If emailing, please include your Request Number ( [redacted] ), your name, your address, your phone number, and the type of claim form you need (e.g. Trip Cancellation, Baggage, etc). Your plan includes Worldwide Emergency Assistance, which offers a wide range of pre-departure travel assistance services as well as medical assistance and emergency services while you are on your trip. To use these services either before or during your trip, please call our assistance provider, On Call International, at 1-800-618-0692, or from outside the U.S. or Canada, call collect at 1-603-898-2679. Please take these phone numbers with you when you travel. Travel Insurance Description of Coverage. Customer Service If you have any questions or require further assistance, please visit our Customer Help Area. Or contact Customer Service at: · 1-800-340-0575 (when calling from the United States) . Have your trip number [ [redacted] ] and the phone number you provided when you placed your request [ [redacted] ] ready when you call. Bottom of Form

Complaint: [redacted] I am rejecting this response because: I would like to bring following points in response1) I did not see any text during purchase process that the reservation will be cancelled in case of any disputePriceline would have left the reservation as it is and I would have utilized the room reservation 2) I have seen several responses from priceline that the purchase is non refundable but not seen acknowledging the fact that ultimately the cancellation is the root cause of the problem which was done without informing the customerAfter cancellation also customer was not informed about it and I realized it while trying to check in at the hotelHow this kind of service be called as? 3) If the contractual obligations between priceline and [redacted] are not customer friendly, then in my case customer is paying the price for zero service recievedWhy should I pay that price? If it is done by the system or by a person, I see the Priceline's practice to cancel the reservation in case of any dispute as a way to "punish" the customers who raises the dispute even in genuine cases II have been loyal and happy customer until above purchaseUnfortunately this issue badly impacted my loyalty towards priceline that I would not buying anything from your company until this gets resolved- [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: In calculating their "25%+" percentage savings, Priceline based their calculations on an inflated $base price for the hotel This base price inflation fundamentally flawed Priceline's percentage savings On the date of the reservation, other hotel retailers - including [redacted] and even [redacted] own site - were selling the room at $ When I contacted [redacted] in Priceline's Excecutive Office about this discrepancy, he did not reply - suggesting he understood my complaint, but had no rebuttal Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation I am sorry that the consumer's selected purchase is non refundable and appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-23:17: $ per night Star Hotel in [redacted] Area for $59/night This deal saves 16% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Bordering the picturesque [redacted] and located between the [redacted] and [redacted] ranges, this suburban area is dotted with scenic golf courses and(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Pets Allowed Free Parking Business Center Free Internet Indoor or Outdoor Pool Fitness Center Check In: Sun Jun 28, Check Out: Wed Jul 1, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night King Bed $ per night Queen Beds $ per night King Bed - Accessible Room Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Oro Valley © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $15! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $ [redacted] (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of $per room per night is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: Pets weighing up to pounds are permitted in [redacted] and [redacted] and [redacted] room typesGuests are required to pay a non-refundable cleaning fee of USDService animals are allowed and are exempt from weight restrictions and feesAll of our I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

I will contact the below per your response [redacted] CS Operations Manager [redacted] .com Customer Service Center (USA) Inc [redacted] e-mail: [redacted] U.SDirect + [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] ***, Roman"> Thank you for your email, which we have received in our Executive Offices from the RevDex.com regarding your reservation with [redacted] ***, booked under Trip Number [redacted] . I understand that [redacted] charged you a higher rate than what you viewed when selecting your reservation. Please note that the total charges displayed on the Confirmation Page are an estimated amount, and the actual charges assessed by the rental car company may differ. The taxes and fees may have changed between the time the reservation was reserved and the time the car is picked up. If any additional products, services or insurance coverage were purchased at the rental counter, this could be the reason for the increased amount and can be found on the rental receipt. We apologize; however, we will be unable to refund the price difference between the amount displayed and total amount that [redacted] *** charged since the charges are valid and the reservation is payable directly to them. We apologize for any inconvenience and thank you for getting in touch about this. Sincerely, [redacted] Executive Offices

Dear MrWhite, Thank you for taking the time to contact us regarding your cancelled reservation at the Ramada Florida City for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you requested to cancel your reservation as the hotel is not in the area you wantedWhen you booked your Name Your Own Price reservation, you were presented a map with shaded areas to reviewOur website stated that your hotel could be located anywhere within your selected area(s)Our records indicate that during the booking process you selected multiple areas including the Gateway To The Keys areaThe Ramada Florida City is in that area you selected Under circumstances, your reservation is restricted and it is not supposed to be changed or cancelledAn exception to the cancel policy was provided; however, we will be unable to waive the feesCancellation fees offset charges imposed by our travel partners for the cancellation of non-refundable reservations, and are consistent with the fees charged by the travel partners or other travel agenciesYou have exactly one year of when your original reservation was cancelled to purchase a new reservation with the correct area to receive a refund of the cancel fees, minus the change fee We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices

Dear [redacted] , We thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you selected the one star quality [redacted] at the rate of $per night and were dissatisfied with the quality of the hotel accommodations you selected and request a refund for your stay We are sorry to hear that your selected hotel fell short of your expectation during your stayWe appreciate your feedback and documented it for future referenceWe have contacted the appropriate people at the hotel to share your concerns; however, they will be unable to offer any compensation or refundThey have informed us that they did their best in assisting you with your concernsIn addition, our records indicate that you have disputed the charge with your credit card companyWe are sorry that we are unable to further assist and suggest that you direct any further inquiries or claims to your selected property- the [redacted] Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Roman"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices In order for us to process to submit a refund request of $29.98, please verify if the mailing address we have on file is correct [redacted] We look forward to assisting you and resolving your issue Sincerely, [redacted] Executive Offices

As per requested, the priceline request number is [redacted] , email at the purchase time is [redacted] the location of the hotel in priceline website is totally wrong, it is actually 20km away from the location which it supposed to be (and the zone I picked)please google map the location by yourself Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that Priceline has an old address on file and I have spent an hour of my time trying to update it, but can't speak to a live personIf you could kindly pass along my updated address, so that I can receive the checks without delay that would be much appreciated [redacted] Sincerely, [redacted]

Please see the reply we have provided to the customer belowThanks Dear [redacted] Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize if we were unable to find a rental car partner willing to accept your requestWe verified that you card has not been charged However; we have a few suggestions that might help you in booking a reservation You can resubmit your request; however, you will need to change your car type, pidate, or drop-off date If you are unable to make any changes to your request, you will have to wait hours to try the same request again Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted]