Priceline.com

">
We have reviewed the cruise booking and the promotion of $onboard creditWe have refunded *** *** credit card for the reservation in the amount of $
Thank you,
Sandy M***
Customer Support Specialist

Priceline may believe that because they write every disclosure with small print or on a different window they can get away with their fraudulent practices, but these are the facts, for which their response does not apply in any way and still, they are responsible to fix this situation:
1.- There is no where in their disclosures stated that customers will be charged up to 30% more than the accorded stay price by the Priceline partner just for staying, even though Priceline knows of this practices by their partners and they have received complains in the past about the same issues they have not put sufficient warning to the customer not to be scammed.
2.- The so called "Resort", according to Priceline is a Start resort when my original bid was for a star hotel, Priceline did this same thing to me in that is why I bid for a star and not that deceitful tag they put next to their star choice that reads "Best Deal", if you had a gram of honesty you would accept, that you know, that choice will cost your customer 30% more, you know this, don't claim ignorance of these practices.
3.-Regularly, when your price is not accepted in Priceline, you get a screen that gives you the opportunity to change your selection (price, stars, location, etc) and re bidI WAS NOT GIVEN THAT CHOICEI got a screen that read "You have been upgraded" and my card was charged without me giving consent first, to any changes Priceline did to my original bid
If this is not fraud, I do not know what it isPriceline believes that even when they know for a fact that their partners are going to charge these ridiculous fees to the customers, that Priceline is supposed to save money to, they quote those disclosures like if that is enough to get away with knowingly stealing
Yes, the resort charged the fee, but I did not bid for a resort, Priceline offered me a night stay for the price I bid at a star hotel, but I was taken and Priceline knew that this was going to happen, that is conspiring to commit fraud
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I never agreed nor initialed on the page indicating the price charged. I agreed only to the terms of $per dayI only submitted my credit card information and only initialed on the page stating the price details of $a dayNever did I initial, agree, or input my payment information on the page agreeing to $a dayIf the business claims otherwise I would like the page uploaded for viewing to provide proof. Sincerely,
*** ***

Dear ***,
Thank you for taking the time to contact us regarding your
reservation with the
*** *** Plus Palm Desert Resort for Request Number ***We
understand that you would like to cancel your reservationWe have reviewed
your reservation in our system and verified that your selected the purchase of
a restricted type of reservation, and prior to submitting your request we presented a contract, which states that once
your reservation is confirmed no changes, cancellation or refunds will be allowedWe are unable to
offer a refund or cancellation for your selected reservationWe are sorry we
did not provide you the answers you were looking for and we thank you for your
time
Sincerely,
*** **
Customer Relations Specialist

Dear Mr***,
Roman">
We wanted to take this time to contact you in regards to
your rental reservation with *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, our
website disclosed that the rental you will receive will have an unlimited
milage, however, you were advised by an agent at the counter that they cannot
honor the booking with unlimited milesWe have reviewed your reservation in
our system and verified that our web page incorrectly stated that there was
Unlimited Mileage included with this reservationWe are aware of this issue
and we are currently in the process of correcting it
Prior to booking, you were advised that your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage and to refer to *** ***'s specific policy
which stated that:
----------------
TOPIC-LOCAL RESIDENTS ARE SUBJECT TO FREE MILES AND
0.39/ ABOVE THIS AMOUNT TOTALING OVER THE ENTIRE RENTAL AMOUNT**LOCAL
RESIDENTS MAY NOT LEAVE THE STATE OF ***
ALL OTHER RENTERS ARE ALLOWED UNLIMILTED MILEAGE
----------------
We apologize, however, we cannot provide any
compensation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
I*** **
Executive Offices

RevDex.com, Inc
We have received
the consumer’s additional comments. The
customer purchased a Published Price airline ticket with *** *** on
Wednesday, Feb 26, 2014; at 8:21PMShortly after making the booking *** ***
notified the consumer that they were unable to book one of the flight segments
and the purchase was refundedAll issues concerning airline flight availability
must be addressed directly with and borne by the airline in questionWe
suggest that the consumer/Bureau contact *** *** directly for any further assistance
We are sorry that we are unable to assist the
consumer any further in this matter
Sincerely
ND'Angelo
Priceline.com

Complaint: ***
I am rejecting this response because:
I did not request a full refund in the cancellation fee, I requested a refund in the difference in the hotel I HAD to choose (*** Hotel) and the hotel I had originally chosen. I was told by the booking agent that I had to choose the *** EVEN THOUGH there were other star hotels in the area that were closer to the cost and same amenities of the first hotel I selected as options to choose from. The only difference was they were not in the same town. Your booking agent indicated it had to be in the same town, which given they were in the same vicinity, I don't see what it mattered on the town chosen. I have attached the other options, closer to the price of the ***
The cost of the ***: $+ $parking - Total $
The cost of the ***: $
Difference: $
I have attached the other options available to me:
??
The hotel option I was forced to choose did not have the amenities that the *** had, in fact it had NO amenities with the exception of an on site restaurant. As well, the hotel is NOT a three star hotel, it is a two star hotel AT BEST! The rooms were old and dated and the rooms and hallway smelled of dirty unbathed persons, which I advised the front desk of.
The *** Hotel was more than happy to move the night for me. That is because they have good customer service. I understand having the policy in place where an individual is calling a week later, even a couple of days later, however I called LITERALLY minutes after I booked the room when I realized my error. To err is human. The level of customer service Priceline had demonstrated is horrible and I will be sure to NEVER use your service again and will be sure to advise all of my friends and associates of the horrible customer service that you have demonstrated on all social media, including Facebook, Twitter and LinkedIn unless Priceline provides me with a refund in the difference in the hotel selected.
Sincerely,
*** ***

Dear Ms***,
Roman">
I am writing to let you know
that we have received your Revdex.com concern in our Executive
Offices regarding your airline reservation for Trip Number ***, and
understand that the passenger's last name on the ticket is incorrectOur
record indicates that this matter was already resolved when our Air Travel
Services representative contacted the airline on your behalf and the a fee in
the amount of $was charged for these changes
We thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionAccording to the consumer, prior to
completing her reservation, she contacted Priceline and was misinformed by a
chat agent named Brent, and was told to go ahead and book the reservation even
though the dates are incorrect since it can be fixed if she calls our customer
service
The consumer states:
“I am responding to your email I went online to book
a trip on the 18th of Octand I didn't complete the reservation until I text
one of your agent *** *and told him my problem and he told me to complete
the reservationand have them change the date from Oct 17th to the 18th”
We have reviewed the transcript
and confirmed that the consumer was not informed to go ahead and book the wrong
date and then have Priceline change the dateWe are sorry that we are unable
to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Hello. Please see the response below that we have sent to our customerThanks
*** *** ***
*
We wanted to take this time to contact you regarding
your *** *** Airlines ticket booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you are requesting compensation as you were not permitted to stay overnight in your connecting cities
We are sorry to hear about the issues you had during your travelsThe issue has been reviewed and we are unable to provide a refund or compensation as requestedWhen booking airline tickets on the contact page it states, You will be issued electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries."
Also in the FAQ section on Priceline.com it does state:
Identification and Documentation Requirements
Identification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or fromTravelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own costIf you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are traveling from, through and to
Additional Documents: In addition to a passport, the countries you are traveling to or transiting through may also require additional documentation such as entry, exit or transit visas, return or onward ticket, financial guarantees or even notarized documents
As this information is available on priceline.com prior to booking international travel, no refunds or compensation will be provided
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***
I am writing you today regarding your hotel reservation
with the *** ** *** *** ***e under Trip
Number
***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive OfficesI understand your
request for a refund as you did not intend to purchase the reservation
We have reviewed our records and determined that you
agreed to submit your requestAs stated prior to booking, the reservation
cannot be changed or cancelled once purchasedWhen we found a travel partner
willing to accept the rate, we immediately charged your card to secure your
reservationOur records indicate that you saved USD or 40.51% off of our
hotel partner's regular rate at the time of booking
Our travel partner accepted the rate on the condition
that your reservation would not be changed or cancelledI am sorry if you did
not intend to make this purchase; however, we are truly unable to make any
exceptions to the non-refundable policy of your reservation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

Dear *** ***
size=3>
We are contacting you today regarding your airline reservation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern regarding the dates of your reservationWe reviewed your reservation and did not identify any errorPrior to booking we provided a contract page with the details of your request, including the dates of your reservationWhen you provided your initials, this means that you have confirmed the information to be correct
*** ***, please be advised that you have to purchase a new reservation on our website with the correct information to receive a partial refund of the cancellation feesThe new reservation must be purchased within one year of the date of the original reservation was cancelled
We apologize for the inconvenience and thank you for your time
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** ** *** Center for Trip Number
***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues on this hotel
reservation
Prices are constantly changing depending on availability
and travel dateOur records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableAll rooms will accommodate
up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other
special needs (including preferences for smoking or non-smoking rooms) should
be requested through your confirmed hotel and cannot be guaranteedAny sorting
or filtering options previously used will not apply to this Name Your Own Price
requestThis information was presented to you prior to purchase when you were
asked to review your reservation, including the number of rooms and the terms
associated with cancellations or changesWhen you purchased your reservation,
you agreed to those termsTherefore, we are unable to honor the rate that you
paid on this reservation for the additional room that you would like to book,
change, cancel or process a refund for this reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because: I have responded to the request days ago and have yet to receive a responseI have attached the email I sent as verificationThere is a date and time stamp as wellI am not able to recall the managers name, however, EVERYTIME I have called the hotel, they pull up my reservation and are able to identify herThey know exactly who she is because they have sent me in to her voicemail and have left hand written notes for her to call me back but she hasn't.
Sincerely,
Tenille Allen

Complaint: ***
I am rejecting this response because:
I got an email from them to inform me the refund request has been submitted (not approve) last weekBut no any further update so far
Sincerely,
*** **

Complaint: ***
I am rejecting this response because:
The point is that the hold froze my funds and left me hangingIt
wasn't appropriate to charge me for something that you could not provide
and then just leave me hanging to deal with my problemI cannot accept
your line of reasoning just because it's your policyBut since you did
verify that there was enough funds to cover the cost of the
reservation, what is your line of reasoning for not confirming the
reservation without any explanation? And then let us know several hours
later that the flight wasn't going to be confirmed and it was our
problem to deal with the loss of funds? This explanation is just an exact duplicate of what was said to me several times on the phoneEveryone is obviously reading from the same rule book concerning this particular complaint
I literally spent the whole day going back and forth between your
company and my bankAfter several hours of frustration, my blood
pressure got dangerously high and I ended up in the hospital for the
nightThe whole thing would have never happened had you either worked
something out to make it right or confirmed the seat before charging for
something you didn't have to sell
Instead of being with her my wife during her time of loss, I was awake all night in the hospital worrying about her and wondering if I would see her before she left at noon
The whole thing caused pain and suffering beyond your comprehension
I didn't even have time for my own grieving because getting my wife on a plane the next day was so important
If necessary I will contact my attorney and let him work out the
detailsYour (default) explanation or reasoning for
freezing the funds in my account when you had not right to do so is unacceptable. It wasn't my banks fault that you verified my funds by charging me for a ticketPutting the blame on them for your mistake, doesn't even make sense
Sincerely,
*** ***

Dear *** ***,
"">
We are contacting you today regarding your reservation at
the *** *** *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that a
savings of 11.60% was provided when the request was accepted
A refund request for $was submitted for approval
The additional refund amount is equivalent to 11.60% of the lower rate found
($238.34)
The request will go through a review process, which does
take time to completeYou will receive an update within the next weeks
regarding this request
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because:
The room advertised and paid for referred to king beds, a room which is not offered at the Hard Rock Hotel under any circumstances
Quadruple occupancy in a hotel room implies there is two beds in the roomIt is absurd and fraudulent to sell a package with plane tickets and two hotel rooms with only bed in each roomgrown men sharing bed is unacceptableThe representative from priceline.com tried to justify this misleading information on the website by stating multiple times that king bed is designed and suited for adults to fit and sleep comfortably, which is a complete fallacy and is an extremely weak argument.
Had the website properly represented the reality that this hotel has NO rooms with king beds, we would have reserved a room with queen bedsNot only would it be less expensive (360$ per person instead of 384$) it would suit our travelling needs
A further indication of priceline.com's negative intentions, even after being advised that a room with king beds is fundamentally not possible at the Hard Rock Hotel they still advertise this as being a possible option for future travelers.
Sincerely,
Aaron Johnson

Revdex.com, Inc
Our record indicates that this
matter has been addressed with the consumer, and we are awaiting a reply from
the consumer regarding the status of the reservation
Sincerely,
* ***
Priceine.com

Revdex.com,
Inc
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer states:
“I made
paid reservations (# [redacted] ) through Priceline's "Name Your
Price" tool and was scheduled to stay at [redacted] from Jan
24th -27th Afterwards, I immediately called Priceline to advise them that
the date that I have put in was an error and needed to be changed.”
Priceline offers a variety travel service options, including
reservations that offer cancelations
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation
In this case, the consumer selected a reservation that
provided greater savings and less flexibility
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the purchase
We are sorry that the consumer’s selected purchase is non-refundable
and we are unable to assist with a refund or change
We thank you for the opportunity to clarify
Sincerely,
[redacted] Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-01-
22:58:
HSPAN
Please Review Your Request
Star Moderate Hotel Which hotel will I
get?
CheDate:
Saturday, January 24, Check-Out Date:
Tuesday, January 27, Region
[redacted] City Areas:
[redacted] CheTime:
Varies by hotelGuaranteed late night arrival if neededCheck-Out Time:
Check-out times vary by hotel
Room 1:
[redacted] Number of Rooms:
Guaranteed Amenities:
Free Parking, Free Internet
Number of Nights:
.soc_line_gray { background- }
Offer Price Per Room, Per Night:
US$ Travel Insurance:
US$ Subtotal:
US$
Taxes
and Service Fees:
US$ Priceline Hotel Coupon:
-US$ Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has
expired
Purchase Trip Cancellation/Interruption
InsuranceCheck here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types
(King, Queen, Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed
Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you do not cheon the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requestedThe hotel that is selected may or may not be one that
you have seen during a hotel search on pricelineAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Priceline will
immediately charge your credit card the total cost of your stayRooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowedIf your offer is not accepted, your credit card will not be
chargedPriceline will immediately charge your PayPal
account the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer is
not accepted, your PayPal account will not be charged
The reservation holder must present a valid
photo ID and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives
For security reasons, and to indicate that you have reviewed your request,
please initial belowRemember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original requestI [redacted] I have read, accept and agree
to abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of CoverageI have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy
CONTRACT_ID:
[redacted] CONTRACT_NAME:
hotel_opaque_dynamic_contract
CONTRACT_VERSION:
CONTRACT_VERSION_DESC:
Hotel Opaque Java Path Dynamic Contract
CREATION_DATE_TIME:
2011-06-04:46: