Priceline.com

HelloPlease see the response we sent to our customer. Thanks
*** *** ***
*
Thank you for taking the time to contact us regarding
your reservation at the Comfort Inn & *** *** *** *** *** *** *or Trip Numbe* ***
We are writing to let you know that we received your Revdex.com concern in our Executive Offices
We understand your concern about the rating and the quality of your hotelWe provide hotel chain examples for illustration of what you may expect whn choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programWe reviewed your concern with the property and they did not find any records or any complaints during your stayWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations
We apologize if they are unable to offer any type of compensation on your behalfA goodwill refund in the amount of $which is equal to 20% of your stay has been refundedYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time
We are sorry we did not provide you the answer that you are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com,
Inc
The consumer is requesting a refund due to a change in plans
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the non-refundable terms and conditions of the selected purchase
We are sorry that the consumer’s selected purchase is non-refundable,
and we
appreciate the opportunity to clarify
Sincerely,
* ***
Priceline.com
This
contract for request number *** was originally initialed on 2014-07-18:42:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Thursday, July 17,
Check-Out Date:
Sunday, July 20,
Region
*** ***, CA
City Areas:
*** *** *** * *** ***
*** *** * *** *** ***
*** *** *** * ***
*** * *** ***
*** ***
*** *** ***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
I*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy
CONTRACT_ID:

Complaint: ***
I am rejecting this response because:
The city we were in was *** ** the city Priceline selected was *** clearly not the same city we were in once the city was selected I immediately called Priceline to inform them that the wrong city was selectedPriceline didn't even try to correct the error of the wrong cityI am astonished at how Priceline is treating their customer considering the situation that was at handNo empathy for the traveling parents with a sick babyNo empathy or apology for the wrong city selectedI want a full refund of the purchasePriceline has an image and reputation and a part of that would be correcting this situationI have the call logs to Priceline following immediately once the wrong city was selectedThis needs to be made corrected and a refund needs to be issued when we clearly did not drive to *** or check in at ***.
Sincerely,
*** ***

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion
Our record indicates that the reservation was not cancelled due to
non-payment*** *** is the merchant of record and charged the consumer
for the purchase accordinglyAmerican Airlines received a credit card dispute
for the charges of the ticket from the consumer’s bankThe ticket is
automatically cancelled once a dispute is initiatedThe consumer must contact
the credit card issuing bank directly for any further information on the
disputeI am
sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
N
D***
priceline.com

Dear Ms***,
face="Calibri">
Thank you for taking the time to share your recent priceline.com experiences with us.
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that we were unable to book your reservation and we are unable to provide your request to book you the rate you found
Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it
You can review the list of remaining itineraries and try againPlease be sure to start a new search from the home page, instead of using the back buttonsThis will reduce the likely hood of seeing the same itinerary again, although it?s possible the same itinerary may displayed and may or may not be availablePlease be reminded that prices are not guaranteed until purchase is complete
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Dear Mr***,Thank you for taking the time to contact us
regarding your vacation package reservation at the ** *** *** *** ***
for Trip Number ***.We are writing to let you know that we have
received your email in our Executive Offices.We
understand that you are
requesting an itemized receipt of this booking for reimbursement
purposes.Because the individual parts of the package are bundled
together, we are not able to itemize the individual costs of the components
However, a separate email was sent advising that this reservation was paid in
fullIn addition, we sent a copy of the itinerary which serves as a receipt for
your reservationIf you have further questions, please contact us
directly at: ***The Executive Office hours are 9:a.mto 6:
p.mEastern Time, Monday through SaturdayYou will need to enter your Trip
Number, which is ***, when you contact us.Please note that the
number provided above is a United States phone number and you may incur toll
charges when calling from outside the United States or Canada.We are
sorry we did not provide you the answers you were looking for and I hope you
find my reply helpfulSincerely,*** ***Executive
Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you would like to change your
reservation to have a flexible cancellationWe reviewed your booking and
verified that you selected a restricted rateWhen you submitted your request,
we immediately locked in our rate to secure your reservationWe apologize;
however, your reservation is restrictedIt cannot be changed, cancelled or
refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Complaint:
I am rejecting this response because:I was not trying to cancel the reservationI was TRYING to get someone to help me with an ADDITIONAL reservation for the two days prior to my initial oneI was hoping customer service would do their job and help me make another reservation for the same car so that I would not have to return one day just to pick up the same car againYour agents had no interest in helping make another saleI was trying TO GIVE YOU MORE BUSINESS!!! I am amazed at how terrible this company is and how I was treated like dirt I will find another company to give my money to.
Sincerely,
Camille Raymond

Dear MsSmith,
"">
We are contacting you today regarding your vacation
package for Trip Number 16***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that the
name on the reservation was misspelledWe apologize for any inconvenienceWe
have contacted the hotel to correct the name on the reservation*** from
the Reservations Department assisted in correcting the name on the reservation
In regard to your airline reservation, the only option is
to change or modify the name on the ticket with a fee of $Should you wish
to proceed in changing the name on the ticket, please call us before your
current scheduled departure, which is on Wednesday, August 27, 2014;
6:AM to be assisted by our Air Travel Services
Specialist, because no changes or cancellations will be allowed after this
time
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWhen selecting an Express Deals
reservation, the consumer is provided with the guaranteed amenities prior to
purchaseIn this case, the consumer selected a reservation offering the
following Guaranteed Amenities: Pets Allowed - Business Center - Free Internet-
indoor or outdoor Pool - Fitness CenterPriceline does not guarantee that the
hotel will offer free parkingI am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
** ***
Priceline.com

Dear Ms***,
"">
We are contacting you today regarding your reservation at
the *** *** * *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the status of your refundOur Accounting Department verified
that a refund of $was issued on October 7, This was issued to your *** ending in ***In addition, your bank advised that the refund was
posted to your account on October 8, The refund was posted prior to the
charge on the same dayTherefore, no further refund is due
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I never approved the company to charge me for the rentalThe charge was fraudulent.
Sincerely,
*** ***

Dear Ms***,Thank you for taking the
time to contact us regarding your hotel reservation with the Best
Western Plus
Edison Inn under Trip Number ***66.We are writing you today
because a senior agent forwarded your issue in our Executive Offices for
review.We understand your request for a refund since the hotel was
unable to accommodate you for early check inWe have contacted the hotel, and
they verified that your reservation was not usedHowever, they advised they
would have accommodated you had you tried to check in at their check in
timeWe apologize, however, requests for early check in are truly up to the
discretion of the hotelWe have requested for a refund on your behalf; however,
the hotel advised they are unable to make an exception to the policyWe
are sorry we did not provide you the answers you were looking for and we thank
you for your timeSincerely,Nico T***Executive
Offices

Complaint: ***
I am rejecting this response because:
this incident is essential bait and switchPriceline advertises that the benefit of "naming your own price" is that you'll get bigger savingsStill, when bidding for this service that car model dictates the likelihood of you bid being acceptedI chose a mid-suv which is naturally more expensive to rent than a standard sedanI bid accordingly and appropriately for a mid-size SUVIf I were bidding for a standard sedan I would have bid considerable lower, and most likely (as I have happen in the past) would have the lower price accepted for the sedanIf this practice by ***, and the laissez faire approach of priceline after the fact is allowed to continue this practice will undoubtedly become a largest consumer fraud issueIn its current state, priceline is enabling car rental companies to charge higher fees for lower tier cars while advertising that the consumer is actually getting a bargain In short, I had a winning paid bid for a mid-size SUV, was told no SUV was available on day of delivery and told I would get a full-size sedan instead (which was a lie), and actually received a standard sedan (I overpaid for this rental)I reject this response as the formal email received from priceline relaying a message from *** was not of a apologetic or reconciliatory tone but rather *** will offer a minuscule credit "out of good will" completely abandoning responsibility and willful negligence of consumer law.
Sincerely,
*** ***

Hi Please see the response below that we have sent to our customer Thanks*** *** ***
*
Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** ***t under Trip Number
***
I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel your reservation since you were under the impression that you are booking the *** *** *** * *** *** ***I apologize for any confusion; however, we reviewed our system and were unable to find any records that we displayed a specific hotel prior to purchaseAs indicated during the booking process, the hotel will not be revealed until after purchase
I see that your reservation has already been cancelled with a full refundShould you require additional assistance, please feel free to reply to this email
I hope you have a wonderful day
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because:
I understand that my initials are on the page but I didn't put I put and between me hitting enter an the the processing the website changed the price I know that is improbable but it happenedI wouldn't lie about this.
Sincerely,
Darrell Lee, Jr

Revdex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence
The consumer states:
“I DID NOT authorize the purchase of this flight as I have told
Priceline numerous timesI purchased a flight with ***.”
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the terms and condition
of the selected non-refundable airline ticket purchase for passenger name: *** *** ***
We are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com
This contract for request
number *** was originally initialled on Mon Apr 13:16:EDT
Trip
Summary for *** ***
***
Name
must match photo IDPlease verify spelling and edit name
if necessary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist
you any time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and emergency
services
Name Your Own Price and Save Cash
We have a
one-way flight available that will save you cashEnter an offer and we will
see if an airline accepts your offer
Total
charges, including taxes and fees,are displayed on the
following page
Preview Offer
Departing Flight Information - Tuesday, May 20,
(operated by United
Express/Shuttle America)Flight
1h 19m, mi
FromPort Columbus Intl Airport (CMH)
Columbus, OHDeparts: 6:AM
ToO'Hare Intl Airport (ORD)
Chicago, ILArrives: 6:AM
AircraftEmbraer (Jet)
Economy/Coach Class
Flight
2h 11m, mi
FromO'Hare Intl Airport (ORD)
Chicago, ILDeparts: 7:AM
ToLaGuardia Airport (LGA)
New York City, NYArrives: 10:AM
AircraftAirbus A(Jet)
Economy/Coach Class
Returning Flight Information - Saturday, May 24,
(operated by United
Express/ExpressJet)Flight
1h 37m, mi
FromLaGuardia Airport (LGA)
New York City, NYDeparts: 10:AM
ToWashington Dulles Intl Airport (IAD)
Washington, DCArrives: 11:AM
AircraftCanadair Regional Jet (Jet)
Economy/Coach Class
(operated by United
Express/Shuttle America)Flight
1h 20m, mi
FromWashington Dulles Intl Airport (IAD)
Washington, DCDeparts: 12:PM
ToPort Columbus Intl Airport (CMH)
Columbus, OHArrives: 1:PM
AircraftEmbraer (Jet)
Economy/Coach Class
Passenger and Ticket
Information
*** *** *** Seat Preference (Change Seat)
Flight 3462: 18D
Flight 668: 28F
Flight 5736: 22D
Flight 3449: 21D
Ticket Type:Electronic
Summary of Charges
Airline Ticket Cost:
$per ticket
Add Trip
Protection
Trip Protection
is a smart decision!
See Details
Airline Ticket Taxes & Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:(All prices are in US dollars)
$496.00This is the BEST PRICE for these flights GUARANTEED!
Baggage fees are not included in your
trip cost
Important
Information
•
Change penalties/restrictions
applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until
purchased
•
If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservationNo refunds will be granted for the unused portion of your
trip
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with
you to check-in
Initial Here:
li
I have read, accept and agree to abide by Priceline.com's terms
and conditions and privacy policy

HelloPlease see the reply we have sent our customer below. Thanks
Dea* *** ***
0in 0in 0pt;">We are contacting you today regarding your airline reservation for Trip Numbe* ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesPer your request, we have contacted Ethiopian on your behalf, and they have approved our request to refund your ticketsYour refund has been processed to the original credit card used to purchase your tickets
A refund request for $$1,was submitted today, November 29, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Calibri">Dear MsSimone,
We are contacting you today regarding your reservation at
the Best Western Plus Prairie Inn for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
did not book your reservation from Priceline.com's websiteWe reviewed your
reservation in our system and verified that this was booked through one of our
affiliated websites***t Inc.'s travel booking feature is powered by
Priceline Partner Network Incwhich is owned by priceline.com Incorporated
Prior to booking, the cancellation policy for your
reservation was presentedIt stated that for the room type and rate that
you've selected, you are not allowed to change or cancel your reservationIf
you cancel your room, you will still be charged for the full reservation
amountWhen you placed your initials, you have agreed to the terms and
confirmed the information to be correctWe are sorry but we are unable to
process a refund for your reservation
Our records indicate that you have disputed your purchase
with your credit card companyWe don't have access to the outcome of credit
card disputesWe suggest you contact your bank for the status
We apologize for the inconvenience and thank you for your
time
Sincerely,
Zadhy Solinap
Executive Offices

Dear Mr*** We are contacting you today regarding your Priceline profile We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to shut down your Priceline
profile because someone is using itWe apologize for any inconvenience this may have caused Priceline.com uses Secured Sockets Layer technology to secure web pages during transmission of informationAll web pages containing your Profile information are securedInformation in your Profile is neither transmitted nor received from priceline.com, except in the following cases: 1) You have signto the secured web page in 'My Profile' which allows you to view and/or change your personal or billing information via a secured channel(When you leave this secured web page, data in your Profile is locked in our server.) 2) You are prepared to submit your request for a priceline.com product, and wish to use the information in your Profile for billingIn this case, your Profile is accessible to you via a secured channel(When you leave this secured web page, data in your Profile is again locked in our server.) On all general pages, where you may be entering general information such dates/times, hotel preferences, airports, grocery choices, etc., the pages are not secured, so all Profile data is locked in our server Whenever you leave a priceline web page that is on a secured channel, to a general page, your browser may deliver a warning box, indicating that you are switching from a secured page to a general pageAt this time, your Profile information has already been locked, so you can freely continue on to the general page To confirm that your Profile information is on a secured channel, please note the web site address of the web page you are onSecured channel pages will begin with HTTPS, where as general pages will begin with HTTP We hope that this clarifies the security of your informationYour privacy and security are our first priority We checked our records and verified that Priceline profiles are using your email addressWe also verified that you have contacted our Customer Service previously and you confirmed that the person using your email address is your former colleaguePlease email us back if you would like us to deactivate your Priceline profile We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices