Priceline.com

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer, and not priceline, selects the pi and drop off location: Different Drop-Off Location or One-Way The consumer selected the following pick up and drop off location: Pick Up/Drop Off: [redacted] We are sorry that we are unable to further assist Sincerely, [redacted] priceline.com

Dear Mr [redacted] Thank you for taking the time to contact us regarding the hotel component of your Vacation Package reservation at the [redacted] ***t for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand your hotel was completely sold out of an Ocean View Deluxe room with Queen sized beds that accommodate guestsWe reviewed your request and verified that the hotel will provide you an alternative room typeYou will have two separate Ocean View Deluxe King rooms on your travel datesYou are guaranteed to have adjoining/connecting rooms and each room is guaranteed for double occupancy at no additional costYou may use the same confirmation number for both rooms upon check in Furthermore, we would like to offer you a 15% Hotel Express Deal Coupon that can be used on a future purchaseYou will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from the total price in the Summary of Charges Your coupon code is [redacted] and it expires by May 25, Thank you for the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your vacation package reservation for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you were charged additional fees by the hotel at check-out. We apologize for the inconvenience. We contacted the hotel to verify the additional fees. They advised the following charges. Resort Fee: $25 + tax per night = $28.50 X 6 nights Valet Parking: $40 + tax per night = $42.80 X 6 nights Total Hotel Fee: $427.80 Prior to booking, we provided a contract which has the details of your request, including the summary of charges and the terms and conditions. It stated that the hotel has a Resort Fee of $25 per room per night. Also, a credit card is required upon check-in. The credit card is required for the mandatory fee or Resort Fee as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate. We are sorry; however, we are unable to process a refund of the hotel fees. We apologize for the inconvenience and hope you found this information helpful. Sincerely, Zadhy S [redacted] Executive Offices

We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The terms and condiotins of the consumer's selected purchase, incluing the summary of charges, -taxes and fees inclued , are clearly disclosed prior to purchase. The consumer's selected purchase is non refundable and we are unable to assist any further in this situation. Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: ***, Thank your for response. One of my frustrations is that I have had a very difficult time getting in contact with anyone. In my original confirmation email, the number listed to call (###-###-####) wouldn't work, so I spent some time finding a number to talk to a live person. Then I had a difficult time reaching someone to follow up on this through phone, Facebook, email, surveys, etc. While I understand this was a 'non-refundable' purchase, this doesn't seem to be applicable when the 'purchase' wasn't as promised. The reason we selected this Express Deal was because we were guaranteed a pool, which was extremely disappointing when you have a 4-year-old who was told they were going swimming. Not only did this hotel not live up to it's guarantees, there were several other serious issues. When I called Priceline to discuss this, I stated I was not comfortable staying in this location. There were transients outside in the area, the lock on our door didn't work and items in the hotel were broken. Attached are photos of broken items in our bathroom. I set a towel on the towel rack and it fell off the wall. The other is a plastic shelf in the shower that fell off when I set a small bottle on it. I feel a 20% refund from [redacted] was not acceptable but was told by Priceline that was my only option. This was an extremely frustrating experience, especially when I specifically said I was not comfortable staying there. This hotel was literally an unsafe situation, due to the location and dangers in the room with shelves and racks falling off and the huge issue of our door lock not working. But even setting my comfort level aside, the non-refundable purchase should have been void once the pool was closed due to construction simply because this was a guaranteed feature. I think you will notice from my purchase history that I have used Priceline for several years, so I feel confident I know how this process works. I'm disappointed that Priceline isn't more of an advocate for their paying customers and instead just asks the hotel to deal with it. I would think for a smaller $80 purchase, Priceline would rather have taken care of their customer than have an upset one, but it doesn't seem this is the case. I hope to hear back from you soon. Thank you. [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the business and I came up with a solutionThank you Sincerely, [redacted] ***

Complaint: I am rejecting this response because: It was their place to ask if I had a pet since it was a pet friendly hotel I am very disappointed in Priceline and Revdex.com I am dropping this case since I have gotten nowhere and friends of mine all agree that I was done wrong Sincerely, Vicki Johnson Johnson

Complaint: ***
I am rejecting this response because:
Firstly, I would want to make sure Priceline contacts the agent who handled my case because he messed this up and I do not believe I should pay for his lack of offering the correct customer servicePricelines excuse that they cannot offer an refund because the price has chnaged is unacceptable, Of course, it will change after a weekWe all know what airline price change everyday.
I do have a snap shot of the price from the *** *** site because I knew the price would change and this would happenI have attached the documentation for your useHope you find these attachments as enough proof to return the difference and hopefully the agent remembers this case and I hope priceline is committed to Customer service as well as the best price guarantee.
Please feel free to call me at ###-###-#### with any questions
Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:first of all price line gave me cancellation number and told me they will give me credit to business day , that was the reason I purchased another nonstop ticket , if price line didn't assure me that this ticket canceled and price will give credit I would still take inconvenience and fly with one stopI wrote down the number price line gave it to me If ticket cannot chancablenor cancelable how come as soon as I call first time price line offer me dollar fee than they will be able to cancel Authorization mean you authorize a business to charge you a service or merchandise as described , this is basically fraud tricking customer with software play , I am not agree the ticket offered me I authorize only for nonstop ticket and agree cost not one stop .
Well let a look with different perspective Priceline canceled ticket with klm klm didn't charge price line but you charging me without any service , what type business that selling air ? This is really not good business practice you should be able to be fair so people will keep using and happy not like that The tremendous stress from this issue , I just go to emergency service for heart problemYou shouldn't stress people like this Issue is simple please understand I mark nonstop you send me long term and condition before even I purchase getting my credit info making me agree doesn't change fact I want it only nonstop ticket Playing trick like that playing with people health will end very serious consequences that you may end up paying millions dollar at litigation pathI have never face last twenty years any business practice like this , mostly business try to make people happy with their purchase Please for god sake be fair that ticket cost nothing to price line you cancel and why you charging me answer this please
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:1. They did not address my problem, especially on adding a night on my daughter's reservation without my authorityThey just do as they wishHave one of your Revdex.com employees do what I did and you will see that their practice is misleading and illegalTheir cancellation policy is not in keeping with the industry standard for displaying such policies.Please do not accept their response unless they address theses issues. Thank you
Sincerely,*** ***

Complaint:
I am rejecting this response because:
I am well aware of the change of tickets policy, yet, this was not just thatAll the options I was given would increase the cost of this trip, either by hotel price (which was not offered), loss of time at work, or last minute change of ticket from round-trip to one-way, which is never at a half-price of the round-trip (I paid $for one way ticket where round-trip was $627)Also, the most frustrating is the misleading for one week by Priceline customer service, that "they will figure something out"It's quite frustrating when Priceline explained that I chose another flight; I would have accepted any other flight they offered that was similar in durationBut I do not agree to be transferred from a flight with hours overlay to an overnight overlay without any sleep accommodationThat is simply not the same product I carefully chose back in January
The resolution would be to provide a similar product for a similar price, and would be either:
-offer a sleep accommodation, when overlay time increases greatly
-offer another flight with similar duration
-offer a refund of a cost of another ticket AT THE TIME OF A LAST MINUTE PURCHASE, not half price of the round-trip ticket
"We are sorry" is not an appropriate remedy for this
Sincerely,
*** ***

">
Dear MrHoover,
We are contacting you today regarding your airline
reservation for Trip Number 2***
We are writing to let you know that we received your
Revdex.com concern in our Executive ServicesWe understand
that you were unable to take the flight because of the delayWe apologize
for any inconvenienceOur Air Travel Services Specialist contacted the
***s Airlines on your behalfThey acknowledged the delay of the flight
and advised that a refund can be processed
A refund for $was processed on May 16,
Your flight was confirmed on ***s Airlines so they will process your
refund back to the credit card that was used to purchase the reservation
The refund will be issued to your bank and your bank will then post it to
your accountBank's processing time varies, so please check with them if
you do not see the refund in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Zadhy Solinap
Executive Offices

Dear Ms***,
Roman">
We wanted to take this time to contact you in regards to
your hotel reservation at the *** ***/*** *** booked under Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
were charged by the hotel for a pet fee plus taxesYou also said that our
website did not disclose that you will be charged a fee for bringing your pet
with you during your stayWe reviewed your reservation in our system and
verified that prior to booking, we guaranteed that the hotel you will receive
is a pet friendly hotel
Please be advised that a pet fee is considered as an
incidental charge
Incidental charges, if applicable, will be payable at the
hotel directly at checkoutA credit card or, in the hotel's discretion, a
debit card, will be required to secure these charges and fees that you have
incurred during your stayThis information was provided under the Terms and
Conditions of your booking
You have agreed to the Terms and Conditions of your
request by booking the reservationWe do suggest that you discuss any
incidental fee charge questions or concerns directly with the hotel
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

"margin: 0in 0in 0pt;" class="MsoPlainText">Dear *** ***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that the
airlines cancelled your flight and you would like to obtain new tickets for the
same itinerary at the same pricePlease be advised that airlines adjust their
schedules for a number of reasonsSchedule changes and flight cancellations
are beyond our controlIn the event of a flight cancelation/schedule change,
the airline will usually rebook you on an alternate flight closest to the
original departure timeHowever, in this case, there were no alternate flights
available and the only option provided by the airline was a refund
*** ***, we apologize if you experienced poor
serviceWe appreciate your business, and we are very sorry that you have been
disappointed with the way this matter was handledAs a gesture of goodwill, we
submitted a refund request for $This compensation is not intended to place
a value on your experienceIt is meant to emphasize our commitment to you as
our customer
The refund request will be reviewed by our management
team, and it may take up to days to processOnce approved, we will mail a
check to the billing address that was entered during the request process, and
it will take up to to weeks to receive the check
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe suggest that the consumer contact his/her *** account representative or credit card issuing bank for any further assistance
We are sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Important Information About Your Hotel
This confirms that Request Number *** for your hotel reservation has been cancelled as of 01/14/at 01:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to
your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost(including taxes and fees)
$
($ 128.21)
$ Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Hello. Please see the response below that we have sent to our customer. Thanks
*** *** ***
*
Thank you for taking the time to contact us
regarding your reservation at the Super Meridian for Trip Number *** *** ***
I am writing to let you know that we received your Revdex.com concern in our Executive Offices
I understand that you intended to book only one room; however, two were confirmedI reviewed your record in our system and it shows that your issue has already been resolved by one of our Customer Relations RepresentativesAs per our record, the reservation under Trip Number *** was cancelled for a full refund, in the amount of $
Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days
Thank you for giving us the opportunity to assist you, and I hope you find this information helpful
Sincerely,
*
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
I entered the name *** ** *** when purchasing the ticketI did not enter my name in the passenger section as I am already in *** and did not need to fly from *** to ***When I received the itinerary, the name was incorrectThat is why I called the Priceline help desk in the first place Their system glitched and replaced *** name with mine Again, why would I buy a ticket for myself to travel to *** when I am already here? It simply does not make sense that I would do thatIt was explained to me that this happens often on the Priceline site.
Only when Priceline refused to rectify their sites error did I call ***The *** representative explained to me that the information Priceline related to me about correcting the name was untrueThat because the error occurred on the Priceline website, Priceline was supposed to changeI was also informed during that call that the representatives at Priceline have the capability to change the name on the ticketThey refused to do so thus costing me additional funds to correct their systems error.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The company claims that they have their own rating method and that is how they have arrived at the star rating, however it seems illegal that their method will give a higher star rating than the hotel itself It is my understanding that one of the key components for pricing a hotel is the star rating, so this company is inflating the star rating to sell the hotel room at higher rate, if the hotel will be placed in the correct star category the pricing will have to come down to that level It will be the same if you buy a inch tv on a web site and once you receive the tv you get a inch and the company tells you oh well we have our own measurement method and for us it is a inch.
I posted a review for the hotel on *** and the hotel management responded the following:
"***, Guest Relations Manager at The *** ***, responded to this review, days ago
Thank you for your comments and reviewYou are correct, we are not a 4star hotelWe are actually a star/diamond *** rated property
This is the exact and quoted response from the hotel, clearly stating the rating of the property The company Priceline is apparently misrepresenting the products they are selling in order to make a larger profit If past customers where aware of this practice, I am sure there would of been a class-action suit against this company filed.
Sincerely,
*** *** ***

Dear *** ***,
A refund for $was processed today,
January 30, We will issue a refund to your bank within one business day
Your bank will then post it to your account and their processing time varies,
so please check with them if you do not see the refund in your account within a
few days
We apologize for the inconvenience and
thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices