Priceline.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I never contacted Price line for cancellation because they tell you to call the hotel directly Which I did Please contact them and they will tell you I contacted them at May 16th at 2:pmI made the reservations Thursday May 15th at 11;30pm which I can prove the time by my credit bill because it posted immediatelywhich is less than hrs later in which the hotel requiredThe hotels cancellation is 3pmmSo there statement that I had to cancel by Thursday I don't understandI provided the cancellation # I was giving at the time so why didn't they tell me then I couldn't receive a refund? Once I saw the charge was on my account I contacted them I was treated rudely anything I ask was never answered they just kept reading a script to me every time I calledThis is why it keeps drag***g onplease contact the hotel and they will assure you I cancelled in time

Complaint: ***
I am rejecting this response because:
When I booked my car I paid extra to get what I wanted the website said luxury car the examples that were given was of luxury (CARS) like the *** *** *** *** or similar what I got was a SUV that was not what I paid for also they keep saying I received a car in the group H in the booking process I did not see anything about car groups , attached is a picture of the car reservation and a comparison of the cars offered vs car received
Sincerely,
*** ***

Trip Number(s):
17***
Customer or Passenger's Name(s): Vaishali Mulchandani
Dear MsMulchandani,
Ms.Mulchandani we are writing due to the complaint you
have filed with the Revdex.com.
Please accept our sincere condolences on the passing of your loved one.
Please know that we contacted the hotel on your behalf,
and they did not allow for an exception to their cancel policy, therefore we
are unable to refund any portion of your reservationPlease note your selected
reservation was non-refundable and non-changeable and you were advised of such
prior to submitting your request
We apologize for any inconvenience and regret being
unable to assist you further.
Sincerely,
Barbara Ayers
Executive Offices

Dear Mr**,
Roman">
Thank you for taking the time to contact us regarding
your rental car reservation with *** Rent-A-Car for Request Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern that the rental counter was
unable to accommodate your reservation when you arrived to pick up your rental
carTherefore, you ended up renting a car at their other rental location and
paid a higher rate than what you were quoted when you booked the reservation
We have researched your issue with our rental partner,
and they verified that they quoted you their regular rental rate of USD
per day upon pick up at their alternate rental locationHowever, they stated
that they have refunded USD to adjust the rate back to the original rate
you received during bookingThe final bill came up to
USD due to the optional coverages you purchased at
the rental counterSince the originally qouted rate was honored and the
additional costs you incurred were due to the optional coverages you agreed to
purchase at the counter, we are unable to offer any reimbursements
We take customer feedback seriously, and be rest assured
that we have documented your issue for reference when we evaluate our rental
partnersWe appreciate that you have taken the time to inform us about your
experience
I hope you found my email helpful!
Sincerely,
*** ***
Executive Offices

Dear *** ***
We are writing you today regarding your hotel reservation
at the *** *** *** *** * *** booked under Trip Number
***
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We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesAs we understand,
you're requesting to be refunded for your Best Price Guarantee claimWe
apologize for any inconvenience this may have caused
We checked our records and verified that the rate
available at the time of booking was for $per room per night which is
higher than what you paid for your reservationWe also checked both
Priceline.com and the hotel's website and the rates available for the same
reservation that you booked are also higher than what you paid
As a gesture of goodwill, I submitted a refund request in
the amount of $for your reservationPlease be advised that this
is a one time exception because we value your businessThe refund request will
be reviewed by our management team and if approved, it may take 7- business
days to be processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint:
I am rejecting this response because: The reality of Priceline stating "While our rental car partners strive to honor your request for car type (economy, full size, SUV etc.), your requested car type is not guaranteed to be availableSpecific cars, makes and models are not guaranteed and listed car makes and model are for example only." We apologize; however, we will be unable to refund the fee you paid at the time of pick-upWe are sorry we did not provide you the answers you were looking for and we thank you for your time." is RIDICULOUS Basically one can put in for an expensive car and they can offer a lower gradeThis is total l told to fax my receipt to priceline and I would be given a misadvertising In addition to stating this I CALLED UP and the person on phone 1- told me I would get a door carThen when I called again, I was told I would be given a refund
I was given the fax number AND a case ID # ***
There seems to be LIES and INCONSISTENCIES within pricelineHow would I have the fax # ri refund and how would I have a case number? I am getting mixed messages
Sincerely,
Gail Ross-mcbride

Dear
MsRufleth,
"">
We
are contacting you today regarding your reservation at the Vdara Hotel &
Spa At Citycenter Las Vegas for Trip Number 3***
We
are writing to let you know that we have received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting to
cancel your non-refundable reservation because the hotel was unable to locate
your reservation when you contacted the hotel Priceline contacted the hotel
and verified that your reservation was confirmedThe property also provided
the Hotel Confirmation Numbers, which are
*** and ***
We
apologize for the inconvenience and thank you for giving us the opportunity to
assist you
Sincerely,
Zadhy
Solinap
Executive
Offices

Complaint: ***I am rejecting this response because:I did not put I dates *** I put in date *** check in Why would I put in wrong dates and then complain This is ridiculous The page when I was first filling out my reservation had *** check in I changed the date to check in *** and check out ***There site had placed the date in there Not me! Sincerely,*** *** *** ***

*** *** ***
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Thank you for taking the time to contact us regarding
your reservation
with Hertz Corporation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
had to upgrade your reservation as you find the vehicle provided to you to be
too small and you are
now requesting for a refund of the upgrade fee
We apologize; however, we are unable to provide the
refund you are requestingOur website includes a full description of each car
type we offer, including the number of passengers, and pieces of luggage that
will fit comfortably for the car type that you selectHowever, note that
rental car companies offer a variety of makes and models for each car type
listedAs stated on our website, we are not able to guarantee the specific
make or model you will receive at the rental counter, and not all car types are
available at all locationsCar fleet information including capacities is based
on the latest information provided to us by the supplier and is subject to
changeWe apologize; however, we are unable to provide the refund you are
requesting
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Dear John,
This response does not address my chief complaint that your website "adults per room" drop down menu did not accurately portray the product I selected. I was at an airport on phone with fifteen minutes to find a hotel before I lost all cell service on my international vacation and I relied on your business to secure a room for four adults at a safe and reputable hotel. I selected four adults from the drop down menu on your website. When I saw adults, I immediately called Priceline.com to correct the matter, indicating that I selected four adults from the drop down menu. Priceline.com indicated that we would have to work it out with the hotel. We called the hotel, and they stated that they do have rooms for four adults, but Priceline would have to book the room for four adults. I'm left with no choice and all risk. We get to the hotel, and they want to charge us an additional $a person ($total) to sleep four people in a room with two double beds. How would you feel if this was the start of your international family vacation?
So I asked your team what the function of the "number of adults" drop down menu is. Your team advised me that there is no function (for the consumer) of the number of adults drop down menu. This is misleading and does not represent the product that I ordered. I am not pleased the service of your website or customer service, nor have I heard explanation of the fixes you plan to implement. I would like to hear what the proposed fixes are
Sincerely,
*** ***

Dear *** ***,
"">
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** *** Resort &
Spa for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding a lower rate
viewed on an Express Deals offer
Please note that the confirmation of your Name Your Own
Price reservation depends on which available hotel partner is willing to accept
your priceIn addition; if you find a lower rate within hours of booking,
excluding taxes and fees for the same exact itinerary, Priceline will be able
to refund the difference in accordance with our Best Price Guarantee policy
However, since the lower rate you referenced was under our Express Deals, the hotel name is
not disclosed prior to purchase, and therefore cannot be compared to your
original bookingTherefore, we cannot process a refund for the difference in
price
We apologize for the inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint:
I am rejecting this response because: What part of''this hotel is a dump''do they not understand! There is absolutely no way I would accept any other room they would have to offer!
Sincerely,
Paul Sloan

Complaint: ***
I am rejecting this response because:
The amount of the refund doesn't justify ruining a couples wedding nightWhen we spoke with people on the phone they were rude and non-responsive$means little to me and I've yet to even get an apology...
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of your
unused days
Prior booking, we indicated that your reservation cannot
be refunded or changed even if the vehicle is not usedUpon submitting your
request, we locked in our rate to secure your reservationWe apologize;
however, your reservation is restrictedIt cannot be changed, canceled or
refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Revdex.com, Inc
The consumer’s
hotel room booking was purchased with ***
For any assistance
related to *** purchases, please contact *** *** or *** *** at *** (contacts below).
*** *** * ***
*** *** * ***
*** *** ***
*** *** * *** ***
*** *** *** *** *** *** *** ** ***
*** ***
Sincerely,
* ***
Priceline.com

Revdex.com Customer Information:
*** ***
*** *** *** *** ***
***
*** ** ***
*** *** ***
*** *** ***
*** ***
Priceline
information:
Contact Email ***
Name
*** ***
Phone(D)
*** *** ***
***
*** *** ***
The consumer
states: “I either want my money because I haven't used the services or allow me
to use the services at a later date”
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the purchase which was
submitted on June 12, for travel departing on June 20th,
Wed Aug 20, 10:33:AM ET
Dear *** ***,
Thank you for taking the time to contact us regarding your airline
reservation for Trip Number ***
We are writing to let you know that we have received your email in our
Executive Offices
We understand that you wouold like to receive a refund or use the tickets for
future dates because you did not authorize to purchase this unused
reservation
We have reviewed the notes on your record and they indicate that this
reservation was purchased on June 12, with the following details:
Passenger's Name: *** ***
Destination: *** *** **
Departure Date: June 20,
The name listed as a passenger is the same name used as the credit card
holderIn order for a request to be processed, a customer must enter their
credit card information and select the option to purchaseOnce processed, we
purchase the reservation on your behalf and the reservation is
non-refundable, non-changeable and non-cancelableThis information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes
When you purchased your reservation you agreed to those termsTherefore, we
are unable to process a refund or issue a credit for future use
For your reference, a copy of the contract page has been sent in a separate
e-mailThe contract page disclosed the terms and conditions of your
reservation
If you have further questions, please contact us directly at: 1-866-XXX-XXXX
The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday
through SaturdayYou will need to enter your Trip Number, which is *** when you contact us
Please note that the number provided above is a United States phone number
and you may incur toll charges when calling from outside the United States or
Canada
We are sorry we did not provide you the answers you were looking for and we
hope you find this information helpful
Sincerely,
*** ***
Executive Offices
Thu Aug 21, 11:41:AM ET
Dear *** ***,
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number ***
We understand that you wish to receive a refund for your reservationYour
reservations are restricted; they are non-refundable, and non-transferable
When you clicked the button to purchase the reservation, we immediately charged
your credit card to lock in your rate and secure your reservations
Our travel partner accepted your price on the condition that your reservation
would not be cancelledThis condition, as stated throughout the request
process, is the reason customers are able to purchase reservations
We apologize for the inconvenience and thank you for your time
Sincerely,
*** ***
Executive Offices
This contract for request number *** was originally initialled on Thu Jun
09:03:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Fri, June 20,
Return:
Mon, June 23,
Departing Airport:
*** *** *** ***
*** **
**
*** *** *** *** ***
*** **
*** ***
*** *** *** ***
*** *** **
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connections
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** ***
Aircraft:
Jet or non-jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Important Information About Your Hotel
This confirms that Request Number *** for your hotel reservation has been cancelled as of 11/12/at 05:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to
your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost
(including taxes and fees)
$
($ 187.82)
$
Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

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:
Dear *** ***I am writing you today regarding your hotel reservation with the *** *** *** *** *** *** under Trip Number ***I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI apologize for any confusion regarding the currency associated to the rate you booked on your reservation. If you can send us a copy of your card statement showing how much you were charged in Canadian Dollars, I am more than happy to check if any exceptions can be made to reimburse the differenceYou may reply to this email and attach a copy of your card statement in JPG or PDF form not larger than MBIf you have additional questions, you may contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is 14*** when you contact us.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Nico T***Executive Offices

Complaint:
I am rejecting this response because:
I
suppose this is a situation where we will simply have to agree to disagree. I’d hate to think that a company like
Priceline would be purposely trying to mislead customers or mislead the
Revdex.com. The fact is that a p
advertisement did show up on the upper right corner of my computer screen. I did click on the padvertisement because
it was a very good rate for what I thought was the correct itinerary. I did not enter the date and I did not check
the date prior to hitting the purchase icon.
The date was generated by Priceline and it was not the date I
wanted. This is obviously one of
Priceline’s revenue streams and it is important for them to protect it. They obviously have no problem with this
business practice and have no problem creating unhappy customers. In my business, customers are valued and we
do whatever is necessary to keep them.
This view does not seem to be shared by Priceline. $was a relatively low price to pay for
this lesson. I have and will continue to
share my experience with friends and business colleagues. My guess is it will cost Priceline far more
than the $they “earned” from me. I
wish them the best.
Sincerely,
Tim Gardner

Complaint: ***
I am rejecting this response because:
***o (the latest representative of Priceline) merely repeated the prior Priceline representative's comments. There was no additional evaluation of my complaint, just the use of the copy/paste function with a computer mouseAt this point I only have one question: Why isn't my review of the *** on Priceline's website? I completed my review as a "Verified Hotel Guest" after I returned from my tripThe review should have appeared on Priceline's website under the reviews for the ***
Where is it, Priceline?
Sincerely,
*** ***s