Priceline.com

*** Orlando Lake Buena Vista In The *** *** World Resort
I booked this trip for my sister traveling from out of the US and choose this hotel v/s others because it had free breakfastWhen she checked in they told her she does not have free breakfastI had other options for lower price and this one was chosen because it had warm breakfast and she didn't have to go out and search aroundShe is travelling alone with her childThe Priceline website for the *** Orlando was very deceptiveIt comes up as the first hotel and advertises in BIG GREEN BOLD of free breakfast twice on the pageFreebies: Includes breakfast for each morning of stay for adults and Freebies: Free Breakfast After this I click continue booking and takes you to the next page that says "included" after that you are taken to the payment detailsAfter my sister reached the hotel the hotel says she does not have free breakfastThe priceline.com customer service person on the call tells me although I see free breakfast everywhere, I did not choose the free breakfast optionI said I did not have the option, he said, you have to click at the bottom on a link that says show all rooms and they have free breakfastThis was very deceptive of priceline toshow
Freebies: Includes breakfast for each morning of stay for adults and Freebies: Free Breakfast ...everywhere and they tell us that opps you did not choose the optionThis is not fair to the customer who ended up paying around $more for this hotel to choose convenience for his family member and child and got completely deceived by priceline.com in the processI had a lot more trust on priceline before this by this is a very deceptive practice that they have followedNow I have a family member who is checked in in Orlando at the *** and does not have a choice but to manage on their own and thanks to priceline get fooled about a room that came to be short of the promise

Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted] Dear Ms***,
We are writing due to the complaint you have filed with
the Revdex.com regarding the names on your airline reservations
with [redacted] ***.
We have reviewed your reservation and found the person
placing the request entered the suffix of Mrand MrsmanuallyWe offered to
cancel the reservation while it was still in status that could be done at the
time you contacted us and this option was declined. At this time we can only offer to change with
a fee of $per ticket.
We thank you for the opportunity to assist you and hope
you find this information helpful
Sincerely,
[redacted] Executive Offices

Dear MrJ***,
face="Calibri">
We are contacting you today regarding your reservation with *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for the Collision Damage Insurance that you purchased on our website
We researched your issue with *** *** *** and they advised that you accepted the Renters Liability at the rental counter when you picked up the carSince *** *** *** charged you again for the insurance, I have refunded the Collision Damage Insurance that you purchased on our websiteI refunded the $insurance back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear *** ***,
"">
Thank you for contacting us regarding your reservation at
the *** *** *** Hotel & Spa booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
savings received on the reservation and wish to cancel and receive a full
refund
We reviewed your reservation details and confirmed that
the savings received on your reservation were based upon a number of factors, including
availability at the time of purchase at
the price you entered per nightWe confirmed the Best Price Guarantee was
completed for your reservation when you indicated you found a lower rateWe
are sorry if you are still unhappy with the savings received; however, your
reservation is non-changeable, non-refundable and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, she was unaware that she was purchasing a hotel room reservation at the rate of $per night
Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the summary of charges disclosing a room rate of $per nightOnce again, thank you for getting in touch about this.
Sincerely,
** ***
Priceline.com
This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip ***Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser***Note that in order to view the page referenced by the link above, you may need to have Adobe Reader installedIf you are unable to view the above page, you can download Adobe Reader from *** *

Dear *** ***
"">
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** * *** *** booked
under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
said that prior to booking, our website guaranteed that you will be guaranteed
to a hotel with a 7.0+ rating, however, the hotel you received has a rating of
We checked your reservation in our system and verified that prior to
booking, our website did not guarantee that you will receive a hotel with a
7.0+ rating
We apologize, however, the reservation you purchased is
restricted, it could not be changed, cancelled or refunded
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear *** ***
Roman">
Thank you for your email, which
we have received in our Executive Offices from the Revdex.com for your
flight reservation booked under Trip Number ***
As we understand,
the departing flight for your reservation should have been from *** *** *** ***, however, you were confirmed to depart from ***, ***We
have reviewed your reservation in our system and verified that prior to
booking, you selected to depart from ***, ***Please be advised that
we can cancel your reservation and process a refund of $
There is a $per ticket cancellation fee and a non
refundable processing fee of $per ticketPlease also note that there was
a previous refund that was processed for $for the application of our
Best Price Guarantee to your flight
If you would like to proceed with the cancellation,
kindly call us back prior to your flight's scheduled departure which is on
February 11,
We are sorry we did not provide you the answers you were
looking for, and we thank you for your time
Sincerely,
*** **
Executive Offices

Dear ***,
"">
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that upon booking this reservation, an
airport shuttle was listed as an amenity offered by the property; however, the property
charged a fee for use of the shuttle service and you are requesting a refund
for your 1-way transportation from the airport to the hotel
We appreciate your feedback and noted this on our record
so that we can track them as we continue to improve our serviceWe also have
reviewed the notes on your record and they did not indicate that use of the Shuttle
Service is for freeTherefore, mandatory or optional fees are not included in
the amount you paid for this reservation and we are unable to process a refund for your
1-way transportation from the airport to the hotel
For your reference, a copy of the contract page disclosing
the terms and conditions of your reservation has been sent in a separate
e-mail
We are sorry we did not provide you the answers you were
looking for and we hope you find this information helpful
Sincerely,
*** ***
Executive Offices

Booked a room through priceline.com and did the option where they choose the hotel for you (cause I'm not independently wealthy and can't afford standard hotel rates)The hotel (*** *** ***) they chose was horrid, as just minutes after we arrived and just opened the hotel room door, a big drug bust (or something) went down: cop cars suddenly appeared, a dozen or more police with guns drawn and yelling, chasing people downMy kids were freaked out, I was freaked outWe had to take cover in the back of the hotel room behind cabinetswhen it quieted down we quickly got out of there and decided not to stay therePriceline, nor the hotel, would give us a refund - absolutely refusedThis was after the front desk lady was rude to us on chebecause I asked for a two bed room (according to Priceline's instructions)Add both companies to the places I won't give my money to, any longerWhat a horrible customer service branding exampleIf you're on a budget, there are better travel companies and hotels to use

Complaint:
I am rejecting this response because: *** ***--- I would like you to know that FINALLY after the Revdex.com contacted the Priceline Group----they have decided to "investigate" my claims. After I explained to Priceline that I have, in my possession, a COMPLETE paper trail from the ORIGINAL CONFIRMATION letter---to the PAID RECEIPT---to the CANCELLATION FAX---- to the BANK STATEMENT displaying their ILLEGAL withdrawal of funds AFTER the CANCELLATION occurred. The fact of the matter is--- while they , Priceline, have AGREED to REFUND my $after holding my money since2/27/14--- THEIR OFFER is NOT GOOD ENOUGH. Due to their negligence, contract breach, THEFT of service/monies, and BLATANT REFUSAL to give any CUSTOMER SERVICE whatsoever------I had to year old family members and friends sleeping on floors and in rental cars. Priceline needs to take RESPONSIBILITY for their "SYSTEM ERROR" that caused this debacle and they need to come up with a "more suitable offer" than an EVEN MONEY REFUNDAfter a TWO MONTH BATTLE with their company----and it has been a BATTLE, they need to do MORE. I contacted their customer service agents--four of them to be EXACT on the DAY that this occurred, 4/12/14----and they REFUSED to give me a REFUNDIt was only after I included YOUR OFFICE , as well as, the Illinois State Attorney General's office in this dilemma that Priceline decided to change their tune. I explained to the last customer service agent that I spoke to on 4/12/from Priceline that," if SHE DID NOT rectify the situation IMMEDIATELY---- or REFUND my money, in its' entirety"---- that an EVEN MONEY EXCHANGE WOULD NOT BE ACCEPTED-----she had NO RESPONSE to my statement. After the last NINE days of "SEVERAL EMAILS" and pleas for PHONE NUMBERS for Priceline Executives which I NEVER received--- I have been notified that Priceline was going to FINALLY REFUND my $to my card---HOWEVER----that is NOT EVEN CLOSE TO FAIR--OR RIGHT----OR JUST! They made my family SLEEP ON FLOORS after a hour, mile car ride---- when I asked them "how much that would be worth to them?-----I received NO RESPONSE." I had to purchase another room---out of pocket to cover the three rooms that Priceline cancelled without notice---- they need to make a "BETTER OFFER" than EVEN MONEY-----quite frankly after stealing from me---- accusing me of "fabricating this story"--- and holding my refund "hostage"---they SHOULD do moreTheir company has BILLION DOLLARS worth of holdings---- they can do more than even money for my AGGRAVATION that THEY caused and REFUSED to deal with until two months later. Thank you for your diligent work regarding this matter. While we "little guys" can't get through to these MEGA-corporations----it's GOOD TO SEE that YOU guys can make them pay what THEY OWE!!!!! Thank you again --- keep up the GREAT work
Sincerely,
Patrick Elza

New Roman'">
RevDex.com, Inc
According to the consumer priceline issued a ticket with the wrong
passenger name
The consumer states:
Desired Settlement:
“I would like to get my full refund of
$back to my credit card account as well as my correct name (*** *** *** *** ***) on any and all flight documentsI would not want to pay any
additional fees and would like to be done with Priceline.”
When
purchasing airline tickets, priceline.com provides the following information:
Please enter
passenger name(s) exactly as they appear on a driver's license or other
official photo ID
Our documented case history confirms that the consumer visited the
priceline.com website and selected a Retail flight itinerary, providing all purchase
details, including the following passenger name:
First Name: ***
Middle Name: *
Last Name: ***
Once
the consumer provides all the details of his/her trip on our web site, we
summarize the consumer’s airline ticket offer, including the passenger name(s),
on what we refer to as the Contract PageThe consumer is then asked to review
the details/summary of the trip, and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
passenger travel details are accurate, including the passenger name(s)If the
consumer’s offer summary indicates a mistake, or wrong passenger name, the
consumer can go back and change it before he/she clicks "Buy My Tickets
Now."
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable terms and conditions of the purchase,
including the passenger as *** * ***, and not *** * ***
We are sorry that we
are unable to assist the consumer any further in this situationWe appreciate
the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for
request number *** was originally initialled on Fri Mar 22:59:
EDT
Your Trip Summary
Name Your Own Price and Save Cash
Preview Offer
Departing
Flight Information - Wednesday, July 16,
Flight
3h 00m, mi
FromDurham Intl Airport
(RDU)
Raleigh, NCDeparts: 7:AM
ToDallas/Fort Worth
Intl Airport (DFW)
Dallas, TXArrives: 9:AM
AircraftMcDonnell Douglas
MD(Jet)
Economy/Coach Class
Select Seat
Flight
2h 25m, mi
FromDallas/Fort Worth
Intl Airport (DFW)
Dallas, TXDeparts: 11:AM
ToPhoenix Sky Harbor
Intl Airport (PHX)
Phoenix, AZArrives: 12:PM
AircraftMcDonnell Douglas
MD(Jet)
Economy/Coach Class
Select Seat
(operated by US Express /
SkyWest Airlines)
Flight
1h 06m, mi
FromPhoenix Sky Harbor
Intl Airport (PHX)
Phoenix, AZDeparts: 1:PM
To*** *** Intl
Airport (PSP)
*** ***, CAArrives: 2:PM
AircraftCanadair Regional
Jet (Jet)
Economy/Coach Class
Select Seat
Returning
Flight Information - Monday, August 18,
Flight
2h 50m, mi
From*** *** Intl
Airport (***)
*** ***, **Departs: 6:AM
ToDallas/*** *** *** *** ***
*** **Arrives: 11:AM
AircraftMcDonnell Douglas
MD(Jet)
Economy/Coach Class
Select Seat
Flight
2h 35m, mi
From*** *** Intl Airport (***
*** **Departs: 2:PM
To*** *** ***t
(***
*** **Arrives: 5:PM
AircraftMcDonnell Douglas
MD(Jet)
Economy/Coach Class
Select Seat
Passenger Names and Flight
Preferences
Please
enter passenger
name(s) exactly as they appear on a driver's license or other
official photo ID. Passengers
under the age
of must be accompanied by an adultNote: Meal and seat
preferences are not guaranteed
If you
already have a priceline profile and would like to access your stored flight
preferences, click here to
sign in
Adult Passenger 1:Under
18?
1. First Name:
***
Middle Name:
*
2. Last Name:
***
3.
1.
Frequent Flyer Number:*** ***
US
Airways Dividend Miles
2. Seat
Preference:
Window Seat
3.
Please
provide your TSA Secure Flight information nowLearn more
1.
Date of Birth:***
2.
Gender:Female
Infants:
Number of unticketed passengers under age 2:
Summary of Charges
Airline Ticket Cost:
$per ticket
Airline Ticket Taxes & Fees:
$per ticket
Processing Fee:
$per ticket
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare
Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$623.00This is
the BEST PRICE for these flights GUARANTEED!
Baggage fees
are not included in your trip cost
Important Information
•
Change penalties/restrictions
applyPlease read the important fare rules and restrictions
•
Fares are not guaranteed until purchased
•
If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservationNo refunds
will be granted for the unused portion of your trip
•
You will be issued electronic ticketsRemember to
bring a valid government-issued photo ID with you
to check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear *** ***
We contacting you today regarding your hotel reservation
at the *** *** *** Airport booked under Trip Number ***
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to be refunded in full for your reservation due to some issues you
had at the hotelWe apologize for any inconvenience this may have caused
I checked our records and verified that the 25% refund of
$was processed back to your account last March 30, Bank processing
time varies so please check with them if you don't see the refund posted to
your account within the next few daysI submitted a refund request in the
amount of $which is the remaining 75% of the total cost of your
reservationThe refund request will be reviewed by our management team and if
approved, it may take 7- business days to be processed
As an apology for the inconvenience, below is the 30%
coupon code that you can use for a future hotel reservation The coupon code
will provide a 30% discount excluding taxes and fees for your next Express Deal
Hotel reservation on our website
Coupon Code: ***
Expiration Date: March 31,
We have also forwarded your feedback to our Hotel Team so
that the information can be updated on our websiteRest assured that
everything has been noted and your feedback will be passed on for documentation
and reference
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

*** car rental tried to scam me into renting a car for the weekend for $1,although I made my reservation early for $They did not honor the price that I booked through priceline because they were "out of cars"How are you going to offer me a car 5x the price of my reservation and then tell me that it is because you are "out of cars"It was a horrible experiece and it is awful that priceline would do bussiness with these scammersWhen I called priceline they said there was nothing they coukd doI will never use priceline to rent car for as long as payless is one of their partners

Complaint: ***
I am rejecting this response because:
The transaction mentioned in the replied was not the one I complaint aboutFor your information, it should be for Kent WA hotel reservation of July - July (***)
My point is upon the request of re-enter credit card cvv, there is no pricing breakdown available and customers can only assume the original deal would be honoredHowever, it's not the case for meI believe pricing is an important part of any contract, and therefore by breaching, the contract would no longer agreed upon both partiesThat's the reason I made such complaint and claim for creditThanks again for reviewing my case
Sincerely,
*** **

Dear Ms***,
Roman">
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this airline
reservation
Our records show that the military order you sent us is
not on an official letterhead
We have contacted *** *** on your behalf for
exception to refund the cancellation fee due to military dutyHowever, they
have requested for us to send the copy of the military order on an official
letterhead
Please note that the refund of the cancellation fee is
still subject to airline's approvalOnce the document is received, we will
forward to the airline for review
Please send the military order must be on an official
letterhead with the following details as an attachment using PDF or JPG format
and be sure that it is no larger than
2MB:
The nature of the ca
Effective dates
Name and phone number of the commanding officer
Any attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account.
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

This matter refers to *** *** or *** Rewards booking and not priceline.com
The consumer/Bureay must conatct *** *** directly for any assistance
***
By Phone
###-###-####
By Mail
*** *** *** *** ***
*** *** ***

I have received the consumer’s
additional comments. As you requested, I
have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionAccording to the consumer, he/she selected
morning flights for her Name Your Own Price requestWhen selecting Name Your Own
Price airline tickets, the consumer agrees to travel anytime, as disclosed on
the contract page, and is not provided with the option to select morning, afternoon
or evening flightsAdditionally, Priceline does not guarantee seat assignments
and advises that if you cannot get a seat assignment online, or with
the carrier directly, your seats will be assigned at check-inI am sorry that the consumer’s
selected reservation is non-refundable and we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
This contractfor request number *** was originally initialled on Mon Apr 21:18:EDT Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events
$Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency servicesAirfare Details
Depart: Sat, May 2, Return: Mon, May 4, Departing Airport:
*** *** *** *** ***
*** **
Arrival Airport: *** *** *** ***
*** *** **
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip may start anytime , from 5am on your travel dates to as late as 2am the next day, and may arrive anytime on the day after departureConnections: Maximum of connection each way(layovers will be no longer than hours)
Ticket Delivery: Electronic Tickets
Passengers: *** * ***
*** *** ***
Aircraft: Jet aircraft
Summary of Charges
Airline Ticket Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket Delivery:
$(Electronic Ticket)
Airfare Subtotal:
$1,
Total Trip Cost: (All prices are in US dollars)
$1,Baggage fees are not included in your trip costImportant Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided•
You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

According
to the consumer, she did not agree to the $per ticket airfare, and
therefore requests a refund for the $cancel fee charged upon canceling
her reservation
The
consumer states:
“Why
should I pay a fee for your website malfunction? I agreed to a ticket
You accepted a ticket and then charged me a ticket and want to
charge me to cancel the transaction?”
Our
record indicates that the consumer submitted several requests on May 27th
for airline tickets, and when priceline was unable to find an airline willing
to accept the consumer’s offers, priceline offered the consumer the option to
purchase tickets at the rate of $as follows:
We
Found a Great Deal for You
While we couldn't find an
airline partner willing to accept your specific request, we do have an airline
that will accept this request if you increase your offer price
This flight option is $cheaper than the lowest published priced flight for a
14% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the purchase
of airline tickets at the $per ticket airfare, as well as her previous
request at the offer price of $per ticket, which was not accepted for
ticket purchase
We are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com
***
accepted
***
***
***
***
Salt Lake City
02-Aug-
27-May-21:06:
RESUBMITTED
***
***
***
***
Salt Lake City
02-Aug-
27-May-20:03:
***
OPAQUE
DEB
***
***
***
Salt Lake City
02-Aug-
27-May-09:52:
***
RETAIL
DEB
***
***
***
Salt Lake City
02-Aug-
27-May-09:46:
RESUBMITTED
DEB
***
***
***
Salt Lake City
02-Aug-
27-May-09:42:
Dear Ms
***,
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number ***
We are writing to let you know that we have received your concern in our
Executive Offices
We understand that you wanted a full refund for this reservation
We have reviewed the notes on your record and they indicate that you purchased
a highly restricted reservationPrior to booking, we provided alternate travel
options to secure your reservationWhen you purchased your ticket, we
immediately charged your card to lock in your rate and secure your reservation
However, as a one-time exception, we have canceled your reservation minus the
processing feePlease note that we made an exception because of your issue and
broke our contract with our travel partnerTherefore, we are not able to
refund the processing fee
In addition, your refund has been processedA refund for $1,was issued
on May 28, We will issue a refund to your bank within one business day
Your bank will then post it to your accountThe bank processing time varies so
please check with them if you do not see it in your account within a few days
We are sorry we did not provide you the answers you were looking for and we
hope you find this information helpful
Sincerely,
*** ***
Executive Offices
Important Information About Your Tickets
This confirms that
your tickets have been cancelled as of 5/27/at 9:PM
A refund has been processed to your credit
or debit cardYou can expect to see this refund posted to your card within
business daysA summary of all charges related to this order is shown below
Please note that tickets purchased through
Priceline are non-cancellable and non-changeableThis is a one-time only
refund which has been granted based on the extenuating circumstances relating
to your ticket request
Item
Amount Charged
Amount Refunded
Total
round trip airline tickets
(including taxes and fees)
$
($1356.84)
$
Processing Fees
($per ticket)
$
($0.00)
$
Total
Charges to Credit Card:
All charges and refunds are shown in US dollars
$
Refunds and charges may appear on your credit card
statement in a different order and amount than shown above; however, the
total charges you are responsible for on your credit card are equal to the
“Total Charges to Credit Card” amountIf subsequent adjustments to your
charges are required, the amounts listed above will changePlease allow a
full billing cycle to pass for all refunds to be processed
If you need any further assistance, please visit our Help CenterFor your convenience, you can
refer to details of your trip using this linkWe would be happy to assist you in
any way we can
This contract for request number *** was originally initialled on Tue May
21:05:EDT
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal effects
as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will accept
this request if you increase your offer price
This flight option is $cheaper than the lowest published priced flight for a
14% savingsThis is available only for a limited time and all tickets are
subject to availability
$
If you can raise your offer price we can get you
tickets for $per ticket including taxes and fees
Departing Flight Information - Saturday, August 2,
From:O'Hare Intl Airport (ORD)
Chicago, IL
To:Salt Lake City Intl Airport (SLC)
Salt Lake City, UT
0-Connections
Depart between6am-10pm
Jet Aircraft
Returning Flight Information - Saturday, August 23,
From:Salt Lake City Intl Airport (SLC)
Salt Lake City, UT
To:O'Hare Intl Airport (ORD)
Chicago, IL
0-Connections
Depart between6am-10pm
Jet Aircraft
Passenger Information
*** *** ***
*** *** *** (under 18)
*** *** *** (under 18)
*** *** *** (under 18)
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
usIn most cases, your complete flight itinerary will be ready for you in
secondsRemember, these tickets cannot be cancelled, transferred or changed
Initial Here:
dw
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful bookingClick
here to try your Priceline request again
This contract for request
number was originally initialled on Tue May 20:02:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sat, August 2,
Return:
Sat, August 23,
Departing Airport:
Kalamazoo/battle Creek Intl Airport (AZO)
Kalamazoo, MIor
O'Hare Intl Airport (ORD)
Chicago, ILor
Detroit Metropolitan Wayne County Airport (DTW)
Detroit, MIor
Midway Intl Airport (MDW)
Chicago, ILor
Gerald RFord Intl Airport (GRR)
Grand Rapids, MI
Arrival Airport:
Salt Lake City Intl Airport (SLC)
Salt Lake City, UTor
Provo Municipal Airport (PVU)
Provo, UT
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** *** (under 18)
*** *** *** (under 18)
*** *** *** (under 18)
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
DW
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy
This contract for request
number *** was originally initialled on Tue May 09:51:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sat, August 2,
Return:
Sat, August 23,
Departing Airport:
O'Hare Intl Airport (ORD)
Chicago, ILor
Midway Intl Airport (MDW)
Chicago, IL
Arrival Airport:
Salt Lake City Intl Airport (SLC)
Salt Lake City, UT
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** *** (under 18)
*** *** *** (under 18)
*** *** *** (under 18)
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets issued
through Priceline are not eligible for frequent flyer milesPriceline
customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
dw
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy
This contract for request
number *** was originally initialled on Tue May 09:45:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sat, August 2,
Return:
Sat, August 23,
Departing Airport:
Detroit Metropolitan Wayne County Airport (DTW)
Detroit, MIor
Willow Run Airport (YIP)
Ypsilanti, MIor
Toledo Express Airport (TOL)
Toledo, OH
Arrival Airport:
Salt Lake City Intl Airport (SLC)
Salt Lake City, UT
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connections
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** *** (under 18)
*** *** *** (under 18)
*** *** *** (under 18)
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$1,
Total Trip Cost:
(All prices are in US dollars)
$1,
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
dw
I have read, accept and agree
to abide by Priceline.com's terms and conditions and privacy policy

Important Information About Your Hotel
This
confirms that Request Number *** for your hotel reservation has been
cancelled as of 02/22/at 12:AMPriceline has processed the refund to
your credit or debit cardYou can expect to see it
posted to your card within
business daysA summary of all charges related to this order is shown below
Please note that Name Your Own Price? hotel rooms purchased through priceline
are non-cancellable and non-changeableThis is a one-time only refund which has
been granted based on the extenuating circumstances relating to your hotel
request
Total Original Cost(including taxes and fees)
$
($ 654.00)
$ Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$ Refunds and charges may appear on your credit card statement in a different
order than shown above, and the values may be differentHowever, the total
charges which you will be responsible for on your credit card will be equal to
the "Total Charges to Credit Card" amount shown abovePlease allow a full
billing cycle to pass for all refunds to be processedIf you need any further
assistance please send us an email by clicking
hereWe would be happy to assist you in any way we can

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do not know the proper way to inform the Revdex.com but I will do as instructed. The money was credited to my credit card this am after last week when I told Priceline I had contacted the Revdex.com. Thank you, *** ***
On Thu, Oct 2, at 9:AM, wrote: