Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will wait to see if they will reimburse my money for charges
that should not have been charged to me
Sincerely, *** ***

Complaint:
I am rejecting this response because:
Its clearly says in downtown disney lake BuenaNo where does it say the word AREAIf it said AREA I wouldn't have booked the hotelIm a single mother traveling with a toddlerThis hotel would put us at a disadvantage and will cost us much more in the long runI have checked all the other travel sites and non of them say in disney downtownThey all say Area. Priceline did notThis hotel is not in the same zip code as downtown disney hotels and downtown disney it selfThe Radisson (32836) downtown disney area (32830)It very clear that priceline made a location error with thier mapPlease see the attachment (srceen shot)As seen in the attachment it says in downtown disney-lake BuenaDowntown disney is in Lake BuenaHere is the address of downtown disney: *** *** *** ***a Drive, Lake Buena Vista, FL phone number ###-###-####As you can see downtown disney is in lake BuenaYour app said (see attachment) In downtown disney-lake buena
Sincerely,
Lisa Barron

Revdex.com:
Thank you very much! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

"">
Dear *** ***,
We are contacting you today regarding your rental car
reservations with *** Corporation for Trip Numbers *** and ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe understand that
when you upgraded your rental car reservation, the charges occurred differently
than what was stated on the websiteInstead of a second charge for only the
incremental amount of the upgrade, our system processed a refund of your
original reservation, and charged your card for the amount of your upgrade
However, when you received the refund of your original reservation, we
inadvertently held onto our processing feeThen, when you were charged for
your upgraded reservation, that amount was subtracted from your total charge
We apologize for any confusion or inconvenience this has caused
Below we have provided a breakdown of the charges and
refunds regarding your reservation:
Original Trip Number ***:
$Total Cost of the Original Booking
$Refund Amount Processed for the Original Booking
====
$Deficient Amount of the Refund
Trip Number *** (Upgraded Reservation):
$Total Cost of the Upgraded Reservation
$Amount Charged for the Upgraded Reservation ====
$Deficient Amount of the New Charge
Please be assured that the amount you have been charged
for the upgrade was correct
We apologize for the confusion and thank you for giving
us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: How can a business advertise a flight to depart between 6am-10pm and arrive no later then 12:30am the next day when the car rental companies close at 11pm and don't reopen till after 6am or laterI feel that would be advertisement and not in complianceHow am I supposed to know that the car rental company's close at at this airport? I fly frequently and most rental car faciltys are open hoursPriceline even offered a rental car purchase once I purchased the ticketI checked around for a lower price on other websites for rental car and learned they close at and none of them opened till after 6am and my departure flight was 6am so that would mean I need to be there hour to two hours prior upon my return flightThere was a couple places that a key drop box for return flight since before 6amI was not able to make a rental reservation due to the flight timesI also tried to contact a couple rental car agency's by phone there in *** to see what happens if you don't make it to pick up car by and if anyone would still be there and had no luck I was told they close at 11pm and it was a chance I would have to takeWe all know that when a plane is scheduled to land at a certain time then you don't pick up rental car at the same time and Priceline was offering me a rental with the arrival times of the scheduled and departure times and it at least takes plus minutes to DeBoard a plane and walk through airport to get to rental car counter or shuttle to rental car facility if it is off site from airport and that's if the flight is on time and not delayedThe flight actual landed at 10:pmI contacted Priceline shortly after purchase to change the departure because I did not want to be stuck at the airport or have to be put out more money for a hotel room and my final destination was two hours away but all I got was the run around and not a care in the worldI'm requesting a refund of the ticket, exchange it for another trip or a credit for future useI would not purchased this ticket if I had knownI would like to resolve this issue so that it don't happen to future customers.
Thank you!
Sincerely,
*** ***

RevDex.com, Inc
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the terms
and conditions of the purchase including the following condition:
Flight Times:You may be required to travel during
off-peak hours for this tripYour trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Our
ability to cancel, change or refund the reservation is governed by
contractual agreements with our travel partners, which state that the
consumer’s selected reservation is non-changeable and non-refundable.
We
hope you find this information helpful and appreciate the opportunity to
clarify this matter
Sincerely,
N D'Angelo
Priceline.com
This contract for request number 2***was originally initialled on Thu Mar
06:44:EDT
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Sat, May 17,
Return:
Sat, May 24,
Departing Airport:
Akron Canton Regional Airport (CAK)
Akron, OH
Arrival Airport:
Tampa Intl Airport (TPA)
Tampa, FL
Flight Times:You may be required to travel during off-peak hours for
this tripYour trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
Gayle Haase
Cynthia A Nash
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
gh
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWhen submitting the reservation
online, we advised prior to submitting the offer that the driver will be
required to present a valid credit or debit card in his/her name for the
refundable security depositWe are sorry if the driver did not have a credit
card or debit card in his name; however, we are unable to offer a refund or
credit as requestedWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com

Complaint: ***
I am rejecting this response because: I did in fact check into the hotel but only because I had not heard anything and was not sure they would refund my money I appreciate the $but I had to rent a car to get from the airport to the hotel and I would never have paid that price to stay in a hotel if I was also renting a car I would appreciate it if they would not only reimburse the 20% of the room but also cover the cost of a rental car to get to the hotel (something I was not planning to do because of the free shuttle) the rental car was $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it does not resolve my issue*** *** *** needs to refund my money immediately!
Sincerely,
*** ***

Dear MrMiles,
Thank you for replying to our previous email regarding your hotel reservationWe wanted to let you know that we understand your frustration and we are saddened to read you rebuttal letterWe noticed that you initiated a chargeback with us on June 30thWhile this does seem a long time ago, chargeback processes typically take up to days for each partyThat means that Priceline has days to work and respond to the concern as does your bank processorThe corporate team received your case once more, and decided that we would like to process a full refund back to your credit card for this reservationThe refund would be in the total amount of $However, since a Chargeback was initiated, we would need to wait until Monday September 19th at the earliest to hear back from your bank processor on the status of your chargebackIf you would like to call your processor and withdraw the chargeback, that will cease the process and we would be able to process a refund back to your card for the amount of $If you would like to go this route, please reply to let us know so we can monitor when the chargeback is dropped and we can initiate the refundIf you would rather wait until we receive a response from your bank processor, please reply to let us know this as wellWe look forward to your response and thank you for your patience
Sincerely,
Melissa B Executive Offices

Complaint: ***
I am rejecting this response because:
Date Sent: 3/21/12:36:PM Complaint: *** I am rejecting this response because: I would really like priceline to answer why the hotel has us down as all inclusive but priceline keeps saying it doesn'tWe have confirmed with the hotel multiple times and everytime they tell us we are all inclusive and there is no problemWe gave all the money we had to priceline to book this all inclusive trip so everything would be taken care of while we are down therePriceline is still saying it's not all inclusive and we can pay for everything out of pocket when we get there for the all inclusive and then request reimbursementWe paid an extra dollars to get the all inclusive so where is that money going? Priceline is just keeping it and telling us we have to pay more and then request reimbursment? Which they will deny once we put the request inThat is why we paid for everything up front so we wouldn't have to deal with thisSo priceline needs to honor what we booked without another dime from our pocketsWe are not the ones who made an error or mistake, it is priceline and they need to fix itSincerely, *** ***
***
*** ***

Dear Mr***,
"">
We are contacting you today regarding your reservation at
the *** *** Pittsburgh for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that the
hotel is under renovationWe apologize for the inconvenienceWe contacted the
hotel to share your concerns and they provided a 20% discount for the
inconvenience
A refund for $was processed today, June 18,
The refund amount is equivalent to 20% of the total cost of your reservation
We will issue a refund to your bank within one business dayYour bank will
then post it to your account and their processing time varies, so please check
with them if you do not see it in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:
This response takes no responsibility for the error and does not resolve the issue.
I entered the dates on priceline.com's automated calendar, but their computer program did not mark the dates correctly
I understand that the contract states the revised dates. However, the incorrect dates are in the middle of the contract, and I did not notice them because I was focused on the bold, highlighted, and color coded information in the message. However, the dates were clearly stated in bold letters on the confirmation e-mail I received, and I contacted the company immediately to request that they fix this error, but they refused
I also reject this response because it does not address the issue that Priceline is unwilling to work with its customers. This hard-nosed approach and unwillingness to work with customers reflects a lack of customer respect.
Sincerely,
*** ***

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence
It is clearly the consumer’s responsibility to
meet entry requirementsPriceline discloses the following:
For
information about passport requirements, please visit the *** *** ** *** website
***
What is the Months Validity Rule?
The Six Months Validity Rule is
imposed by foreign countries, and not by the United StatesIt simply means
that your passport should be valid for more than six months before you would be
allowed to enter a foreign destinationThis rule is imposed by some of the
countries we have listed below
Please note that the passenger was denied
boarding by the airline, and not Priceline, due to a passport, which would
expire within months from departure We are unable to assist the consumer any
further in this matter and suggest that the Bureau/Consumer contact the airline
directly for any further assistance or questions related to this matter
Sincerely,
** ***
Priceline.com

Complaint: ***
I am rejecting this response because:
This is the same response I received from Priceline the first time I successfully contacted their help department, and I understand that the reservation was confirmed the day the hotel was bookedHowever, as I have previously explained multiple times, when I called *** *** two days before my reservation was to take place, I was told that the hotel had no reservation under the trip number, trip ID, or name for which the hotel room was bookedImmediately after this happened I attempted to contact Priceline help onlineI waited over a week (during this wait was when the reservation was supposed to take place) for a response but heard nothing so I contacted them againI was told that my initial inquiry regarding this issue was never received
I do not agree that just because the hotel reservation was confirmed on June 15th, that makes me liable for the charges, especially since I called *** *** on August 21st, and was told my reservation for August 23rd, was not in their system
Sincerely,
*** ***

Dear Mr***,
We are contacting you today regarding your reservation at
the *** ** *** *** ** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand your
concern regarding the parking fees charged by the hotelPlease be advised that
the reservation that was purchased did not guarantee free parkingPrior to
booking, we disclosed in the "Important Information" that the
reservation holder must present a credit card at cheand that the card
holder is required for any additional service fees or incidental charges that may
be charged by the hotel to the customer at checkoutA copy of the contract
page was sent to *** for your reviewWe apologize; however, we are unable to process a refund of
your reservation
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Roman">
Thank you for taking the time to contact us regarding
your airline reservation under Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about our Bring a Friend
promotion
We have reviewed your concern, and we apologize for any
misunderstandingOur Bring a Friend promotion does not guarantee, nor promise,
the availability of your booked faresThis promotion is simply an offer to
allow customers to invite friends and family to purchase the same identical
reservation at the same price, but due to constantly changing inventory, we do
indicate that flights are not guaranteed until after purchase
Thank you for always using our service, and we appreciate
your feedback
We are sorry if we are unable to provide the option you
are looking for
Thank you for your time.
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have received today an email confirmation from Priceline that they have processed my refund in te amount of US$1167.28, therefore in reference to complaint ID ***, I find that this resolution is satisfactory to me
Sincerely, *** ***

Dear MrsDurosier,
Roman">
We wanted to take this time to contact you in regards to
your Delta Airlines ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
have disputed the charges with your credit card company, with the intent not to
pay for your non-refundable purchaseUpon review of your claim, the credit
card issuing bank denied the claim and no refund was providedWe have reviewed
your reservation in our system and verified that your reservation could not be
reinstated due to your credit card dispute and we cannot provide any refund
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you contacted *** to cancel your
reservationSince we were the one who booked and charged your reservation, our
rental partners would refer you back to Priceline for any changes or
cancellationsWe reviewed your booking and verified that you selected a
restricted rateWhen you submitted your request, we immediately locked in our
rate to secure your reservationWe apologize; however, your reservation is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Adricula
Executive Offices