Priceline.com

Complaint: [redacted] I am rejecting this response because: I never agreed nor initialed on the page indicating the price chargedI agreed only to the terms of $per dayI only submitted my credit card information and only initialed on the page stating the price details of $a dayNever did I initial, agree, or input my payment information on the page agreeing to $a dayIf the business claims otherwise I would like the page uploaded for viewing to provide proofSincerely, [redacted] l [redacted]

RE: rentalcars.com Account Number: [redacted] According to the consumer, she/he purchased a reservation with [redacted] Priceline does not have access to purchases made directly with rentalcars.com Please contact [redacted] directly for any assistance relating to [redacted] purchases [redacted] ***, Operations Director at: [redacted] Website: www rentalcars.com [redacted] Website: [redacted] E – [redacted] ***

Dear Mr. [redacted] , Roman"> Thank you for taking the time to contact us regarding your airline reservation for Request Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We apologize for the lengthy hold times when calling our [redacted] . Although we try to minimize these instances, hold times can sometimes be longer than usual especially when dealing with issues such as airline schedule changes or flight cancellations. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated. We understand that you are not satisfied about the schedule change that occurred on your reservation. Please note that your schedule was changed by the airlines, not by priceline. The only change made by one of our agents was on an [redacted] flight in order to ensure all of your connections were valid. Please note that all changes made by [redacted] were presented to us, which we then relayed to you. If you prefer to cancel the reservation and receive a refund, we can request a refund to the airlines on your behalf, and any refund is at the discretion of the airline. If they do agree to a refund, they will ask us to cancel the reservation in our system. Therefore, please reply to this email, or call us directly at [redacted] to verify if you agree to cancel the reservation (should the airlines agree to provide a refund). The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. We look forward to hearing from you. Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing that can be added to what has already been stated in our previous correspondence Fleets vary by rental Car Company and locationRequests for a specific make and model can only be made at the rental counterLuxury cars provided by our partners typically have room for people and bagsHowever, the make and model examples shown on our website are only examples of the car type [redacted] advised that the consumer was provided with a ***, which is a luxury type vehicleI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-11:16: [redacted] Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Check-In: Fri, May 15, 2015Check-Out: Sun, May 17, 2015Nights: NightsRooms: RoomPersons: Adults Room 1: luis a [redacted] Room Type: Best Package Rate · Freebies: Free internet in room and free parking Flight Details We've Selected a Discount Flight for this PackageYour exact flight times and airline will be shown to you after your purchase is complete Please note that your itinerary arrives into/leaves from [redacted] Please review your itinerary carefully Departing Flight Information - Friday, May 15, details Departs: [redacted] Departs any time between 1pm - 5pm Arrives: [redacted] Airline: Priceline Partner Airline - Jet Aircraft non-stop Returning Flight Information - Sunday, May 17, details Departs: [redacted] Arrives: [redacted] Airline: Priceline Partner Airline - Jet Aircraft non-stop Passenger and Ticket Information Passenger 1: [redacted] Passenger 2: [redacted] Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Luxury Car [redacted] or similar(make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] Location: [redacted] Pick-Up: Fri, May 15, Drop-Off: Sun, May 17, Summary of Charges Room 1: [redacted] Nights: Priceline charges for people: $($362.15/pp) Charged by Priceline today when you book Resort Fee: $This fee is charged by the property when you checkout of your hotel Total Cost: Prices are in US Dollars $ Important Information Your hotel reservation is guaranteed for arrival on the confirmed chedate The room type you've selected will comfortably sleep up to people Hotel Freebies: · Free internet in room and free parking Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Your tickets will be round-trip, coach-class tickets issued on one of priceline's package airlinesYour trip will start between the departure times noted in the itinerary above, and flights will be scheduled to arrive at your final destination no later than midnight local time You will be issued electronic tickets for this tripRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US you'll almost always need a passport You must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time This vacation package cannot be changed, cancelled, transferred or refunded due to our travel partners' policies Only [redacted] will be able to pithe rental car at the counterluis A [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

Dear D [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you would like to change your reservationWe reviewed your issue and verified that you have been provided a one-time exception to cancel your previous reservation for Trip Number [redacted] You were advised to go back to our website and select specific flights you would like to haveWe see that you booked another Name Your Own Price reservation which is an undisclosed type of booking We apologize; however, the ticket you booked is restrictedIt cannot be changed, cancelled or refund We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to read this email I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry to learn about the difficulties you experienced in trying to book your airline reservation through usIt is understandable that you consequently had to book your reservation through a different vendor as we were unable to help you book your request I have personally checked our system and was unable to determine why you had such a difficult experience with our siteWe have worked hard to make our service convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improve Please accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline?s service standards Exceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company We appreciate your efforts in bringing this issue to our attentionWe hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: [redacted] I am responding to your email I went online to book a trip on the 18th of Oct and I didn't complete the reservation until I text one of your agent [redacted] ** and told him my problem and he told me to complete the reservation and have them change the date from Oct 17th to the 18th and another agent me he should have not told me that because he was wrong I am requesting $ and some change back that reservation number was [redacted] and the next number is the conformation for half of my money back [redacted] and I charged that to my *** so I had to make a new reservation because that came to $and some so they cancel one and refunded me $back as for the other $they gave me half back and that was not my mistake but one of your agent Sincerely, [redacted]

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was unaware that specific bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customer Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-03-20:52: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Saturday, May 24, Check-Out Date: Tuesday, May 27, Region [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Free Parking, Business Center Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only $per room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, he/she did not enter an offer price of $73 per night as noted on the consumer’s initialed contract page. The consumer alleges that Priceline automatically entered the consumer’s $73 offer price. The consumer states: “That number was automatically filled by the business when I changed my selection of hotel types.” Please note that the consumer, and not Priceline, enters and authorizes the offer price. Additionally, the consumer submitted a total of 9 offers, and the consumer’s previous offer, (8th offer) indicates an offer price of $37 per night. We are sorry if the consumer intended to enter $37, and not $73 as entered and also authorized on the consumer’s initialed contract page. I am sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-03 22:54:06 Please Review Your Request 2 Star Moderate Hotel Which hotel will I get? Check-In Date: Wednesday, June 3, 2015 Check-Out Date: Thursday, June 4, 2015 Region [redacted] City Areas: [redacted] Check-In Time: Varies by hotel. Guaranteed late night arrival if needed. Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: 1 Number of Nights: 1 Offer Price Per Room, Per Night: US$ 37.00 Travel Insurance: US$ 5.00 Subtotal: US$ 37.00 Taxes and Service Fees: US$ 9.34 Priceline Hotel Coupon: -US$ 0.00 Total Charges*: US$ 46.34 Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars. We Recommend Trip Protection Life is uncertain...plan for the unexpected. Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events. ·24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services. Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions No, thanks. I prefer to travel without Trip Protection. Important Information All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

HelloPlease see the email that we have sent to our customer below [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a refund of the difference because the price currently offered through a different website is currently higher than your original booking that was canceledWe reviewed your reservation and verified your reservation was canceled per your request for a full refund of USD on January 24, Once a reservation has been canceled, it cannot be reinstatedIf you book a new reservation through Priceline.com or a different travel agency, the prices may change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysFurthermore, your reservation had to meet the rules and restrictions of the Best Price Guarantee to be eligible for a refund of the differenceOur records indicate that your reservation did not qualify because the rate offered through a different website was higher than your original bookingAlso, our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted] *nd [redacted] as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programsWe sent you a separate email with the details to our Best Price Guarantee policyWe apologize, we have no control over the prices and we are unable to issue any refund or compensationsThank you for your time and we hope you find this information helpfulSincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] 89.I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this airline reservation.In order for us to research this further, please provide the following information:The date and time when you contacted Priceline and was advised to purchase the travel insurance for $per passengerThe name of the agent you spoke withThe phone number you used when you contacted Priceline.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

Dear Mr***, We wanted to take this time to contact you in regards to your ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand your concern, you said that there was a hold placed on your account for your flight reservation and was advised that the reservation was cancelled You also said that the airline advised you that your tickets were cancelledWe have reviewed your reservation in our system and verified that we received information from your bank regarding your dispute charge on November 06, Please be advised that our system automatically cancelled the reservation once the dispute was initiated We also have contacted [redacted] regarding your issue, however, they have advised that they will not issue any refund for your booking; the ticket is non refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAccording to your inquiry, the rental car company did not have a full-size car type available, and you have been charged at the rental car counter for upgrading the vehicle For us to further assist you, please send a copy of your rental receipt showing the upgrade chargesYou may fax the information to ###-###-#### or you may reply to this email with an attachment of the receipt The file should be in JPEG or PDF format not more than MB in size Thank you for contacting usI look forward to resolving your issue Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Thank you Teddi for your quick responseHowever, I do not agree with you that you have rated this hotel properly although some of your other competitor also overate " [redacted] ***" as a star hotelAs a frequent traveler as you can find how many hotels stays I had made via Priceline as your loyal member in past years, I advise you carefully investigate the hotels star levels since that information could be really misleading especially in your "express deal" and "Name Your Own Price" features I have done some investigation for your company, this hotel used to be a star hotel because it was affiliated under [redacted] until Aug Its former name was " [redacted] New York", and [redacted] is well known for their high-end hotel http://pointsmilesandmartinis.boardingarea.com/2015/08/***-loses-new-york-city-p...⇄ You can see the picture before, they used to have a bright well decorated lobby I guess which is now a restaurantHowever, since it became this "Hotel 48lex New York", it did not carry on the [redacted] style star but a boutique hotel in my opinionSince I do not believe a star does not have a decent welcome lobby, do not mention about bell boys and other infrastructuresI had stayed some star hotels in NYC before including the [redacted] and [redacted] I have to admit the staff was very nice to offer room arrangement for our anniversary tripBut that has nothing to do with what I complained which was this hotel was definitely not a star, and you provided misleading information for me to stay there nights that under my expectation The infrastructure such as the heating was so noisy both my wife and me had been waked up several times every nightAnd I told one of the staff he told me it was common and asked me to call the front desk for engineersI had been blamed by my wife many times for that Does that sounds a star hotels in your professional experience if you really see how the hotel looks like? Even the cap driver did not believe that was a star hotel when we had this conversation Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This is unacceptable For one, I don't think you even read the complaint For two, I received an immediate refund minus the fee seconds after your website malfunctioned charging me more that the agreed upon price Why should I pay a fee for your website malfunction? I agreed to a ticket You accepted a ticket and then charged me a ticket and want to charge me to cancel the transaction? Do you have an automated response to these kinds of things? I don't feel I should be charged ANYTHING when I was not at fault I CALLED IMMEDIATLEY when the error happened That is like me agreeing to pay and you accepting it then me wanting to pay a ticket Its not what was agreed upon I want a full refund I want you to hear my compliant and not just send me something automatedI get the same answer over and over from many people which makes me think you don't care, you just send out the same thing from every employee I admit when I have made a mistake and take ownership for it How about your company do so as well This is just not fair Saying you refunded a portion of my reservation is a crock, you gave me back what I was entitled to, now how about the rest, like my fee that you stole from me Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We are truly sorry that the consumer is not pleased with the Published Price one star hotel accommodations she selected from a list of properties, and requests a refundPrior to purchase, priceline provided the consumer with reviews about the overall quality, cleanliness, location, and amenities of the one star hotelUpon reviewing this information, the consumer chose to select this property This matter concerns quality claims that can only be validated and addressed by the [redacted] We are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the property at the following contacts for any further assistance concerning this matter Hotel: [redacted] Phone Number: [redacted] Fax Number: [redacted] Sincerely, [redacted] priceline.com

HiPlease see the outcome of this caseIssue: The customer rejected our response to the Revdex.com claiming that he has not received the check for reimbursement of the difference in rates plus taxi fareThe original car was not available at the counter and the customer rented a car at a higher rate and spent additional money for taxi to pick up the car at the new rental counter Resolution: [redacted] ) spoke to the customer and explained that we will go ahead and reimburse the difference in rates amounting to $but we are unable to reimburse the taxi fare without a receiptThe customer has accepted the reimbursement and a refund request has been submitted

Hello, they are asking for the reference # that I already provided here is again: [redacted] .com ref# [redacted] and email address is [redacted] Complaint: [redacted] I am rejecting this response because: Hello, they are asking for the reference # that I already provided here is again: [redacted] .com ref# [redacted] and email address is [redacted] Sincerely, [redacted]