Priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at The [redacted] for Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that you opted to cancel this reservation for a refund Please note that once canceled, this can no longer be used or reinstatedIf you still need a hotel accommodation, you may book a new reservation online As an apology for this inconvenience, we are offering you either one of the following options: Option 1: A 20% coupon on a future Hotel Express Deals reservation Option 2: A $credit towards a future Disclosed Hotel reservation Once you book your new reservation, please respond to this email with the new Trip Number so that we can process your $hotel credit Please note, you must reference the original Trip Number listed in the subject line of this email We look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Michael Burgan

Dear Ms***, Roman"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices In accordance with our our Best Price Guarantee policy, consumers must conatct us within hours of booking the original reservationSince you no longer qualify for our Best Price Guarantee; we apologize, however, we cannot process a refund I know you expect a different answer; however, there are no other options that I can offer Sincerely, [redacted] Executive Offices

From: [redacted] Sent: Wednesday, July 02, 3:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I believe this issue has now been resolvedI just received the following e-mail from PricelineI will advise Revdex.com if the refund does not come through, but I expect that it willThank you for helping me resolve this issue which Priceline nor American Express would help me with Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you are requesting a refund since you did not use the reservation due to lack of Internet connection at the hotel We have contacted the hotel and they informed us that no charges were made to Priceline for this hotel reservationWe have processed a full refund back to your American Express card ending in A refund for $was processed today, July 2, The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: You all are practically stealing money from the consumers and piggybacking off of profitsI want to see where in your terms and conditions that it is a legitimate ethical practice within your organization that if an exception is made on a customer return that you retain 50% of the customers purchaseKnowing that you are not losing any monies, you resell the same goods for someone else to purchaseIf this is your legitimate practice, I would like to see it in writingverbatim Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: In a transaction with Priceline, the desired amenities can be selected and upon seeing the hotel selection, I can call to get those "Petfees" upfront before booking In the "Name your own Price" product, I am blindly naming a price, with the expectation of that being a final priceThe deception here, Priceline doesn't allow Amenity selection in the "Name your own Price" product and likewise I cannot be expected to be subjected towhat adds up to bait & switchIE agreement to a discounted rate only to gouge the consumer on the back end to make the agreed & contracted price false Additionally, "Pet Fees" are not specifically listed and given Priceline already knows these Fees, they should inform the consumer of these added costs that will be tied to the priceThat way the total cost is known upfront Sincerely, [redacted]

Dear Ms***, We wanted to take this time to contact you in regards to your hotel reservation with the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were not satisfied with the quality of the room you received at the [redacted] We have contacted the [redacted] and we were advised that the incident in your room was beyond their controlThey did not authorize a full refundHowever, since we value your business, we have processed the remaining charges back to your accountThe refund details are below: Total Refund Amount: $ Cancellation Number: [redacted] The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

According to the consumer, priceline did not disclose prior to purchase, the taxes/fees added to the offer price and when contacting priceline, she was instructed to dispute the purchase with the credit card issuing bank Our documented case history confirms that the consumer contacted priceline via email advising the following: Product: HOTEL Category: Current / Future Reservations Name: [redacted] Email Address: [redacted] Itinerary : [redacted] Comments :Hello, I bid for a hotel with at least 1/stars for a total of $a night including taxes and other feesHowever I was charged separately for taxes etcI would like to request a refund because I was charged more than what I bid!! Please process refund accordingly Thanks! [redacted] Priceline provided the following reply advising that taxes and fees were disclosed prior to purchase on the consumer’s initialed contract page and did not suggest that the consumer dispute the purchase with the credit card issuing bank Attached hereto is a copy of the consumer’s initialed contact page disclosing the terms an conditions of the purchase including the taxes and fees: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Tue Jul 08, 00:38:AM ET Dear ***, We are sorry for any confusion regarding the taxes and charges for your hotel reservation When you choose to bid for your reservation in [redacted] the price you name is the price you are willing to pay, per room per night, without taxes and services feesThe maximum amount you would have to pay, including taxes and services fees, is automatically calculated for you when you place your request We indicate the total charges that will be applied to your credit card, including any taxes and service fees, so that you can review the charges prior to submitting your requestOnce you make a purchase, total charges can be reviewed in the Billing Information section of your itineraryFor more information about Taxes and services fees, please visit the Help section of our website Moreover, the type of reservation you purchased is non-refundable and non-changeable We hope you enjoy your stay! Sincerely, [redacted] Customer Service Specialist This contract for request number [redacted] was originally initialed on 2014-07-23:28: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Wednesday, August 13, Check-Out Date: Monday, August 18, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] *** Conference Center for Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you intended to book a hotel within the [redacted] Airport area; however, you received a hotel within the [redacted] areaYou are now requesting that we refund the reservation We reviewed your record and found that during the booking process; you submitted a request for a star hotel within the [redacted] areaWe verified that the hotel you received is, in fact, what was requested during the booking process Per contract, your reservation is restricted and it is not supposed to be changed or cancelledHowever, we are allowing an exception to the no-cancel policyWe can cancel your reservation for a cancel fee equal to one night?s offer price plus taxes and feesIf you book a new reservation on our website with the correct area, 50% of the cancellation fee will be refundedYou need to contact us back before your scheduled chedate since this option is only available prior to check-inAfter that time, we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Tuesday, September 30, We apologize for the inconvenience and look forward to hearing from you Sincerely, [redacted] Executive Offices

RevDex.com, Inc. We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the selected purchase. On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information. Review Important Information All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. If you require a specific bed type, please contact your hotel directly. All bedding requests are based on hotel availability and are at the discretion of the hotel. A fee may be incurred and is the responsibility of the customer. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] Priceline.com Important Information All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy. *

Trip Number: 17902709394 Customer or Passenger's Name: Laura Knuckles Issue: According to Laura Knuckles, she had quality issues with her reservation at the Quality Inn & Suites Wichita Falls, and upon checking out of the hotel after staying in the room for a short period of time was informed by the hotel staff that Priceline will handle the refund. Priceline contacted the hotel concerning the consumer’s claims, and Jared the Hotel Manager, informed priceline that he did not authorize a refund, further advising that the guest’s requested a refund after staying in the room for 2 hours. Additionally, the guests could not provide photos confirming the alleged claims nor provide a receipt indicating that they stayed at another hotel. The guests lived nearby and chose to return home rather than stay in another hotel. The hotel is unable to provide a refund The consumer/Bureau may contact Jared, the Quality Inn & Suites Wichita Falls property Manager directly for any further assistance regarding this claim. Quality Inn & Suites Wichita Falls 1740 Maurine Street Wichita Falls, TX 76306 Zone/Hotel Location: Wichita Falls Country: United States Phone Number: ###-###-#### Fax Number: ###-###-#### This contract for request number 17902709394 was originally initialed on 2014-04-11 21:07:39 Please Review Your Request 2½ Star Moderate-Plus Hotel, Wichita Falls Area Which hotel will I get? Check-In Date: Saturday, April 12, 2014 Check-Out Date: Sunday, April 13, 2014 Region Wichita Falls, TX City Area: Wichita Falls Check-In Time: Varies by hotel. Guaranteed late night arrival if needed. Check-Out Time: Check-out times vary by hotel Room 1: Laura Knuckles Number of Rooms: 1 Number of Nights: 1 Offer Price Per Room, Per Night: US$ 60.00 Travel Insurance: US$ 5.00 Subtotal: US$ 65.00 Taxes and Service Fees: US$ 15.69 Priceline Hotel Coupon: -US$ 0.00 Total Charges*: US$ 80.69 Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD5.00 per room per night. Details. *Prices are in US dollars. Important Information All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request. Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Hi. Please see the response that we sent to our customer. Thanks. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] ... [redacted] for Trip Numbe [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you are seeking a full refund of the reservation because you did not use the booking due to quality concerns. We reviewed your issue with our hotel partner. We are sorry; however, they are unable to provide a refund. They explained that you left the property without even telling them any of your concerns and they were not provided an opportunity to assist you. The hotel has charged us in full for this reservation. However, as a gesture of goodwill, we have processed a refund equivalent to 25% of your total reservation cost. Again, this refund is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer. Your refund has been processed. A refund for 56.56 USD was processed on November 3, 2016. The refund was processed through our system in one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any disappointment you experienced and thank you for your time. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not remember initialing after seeing the total charge including fees I remember having to initial before submitting the bid I also just wanted to know the breakdown of the fees which they continue to refuse to disclose even if I am no longer asking for a cancellation or refund Sincerely, [redacted]

Trip Number(s): [redacted] Customer or Passenger's Name(s): Sarah Jeanne Lemmer Dear MsLemmer, Thank you for taking the time to contact us regarding your reservation at the [redacted] Resort And Casino for Request Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesUpon review of your inquiry we have issued a full refund for your reservationA refund for $was issued today, February 26, Additionally, we are processing a refund for the $cab fare you incurredWe apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, Berna Abelida Executive Offices

Dear***,Thank you for your patience while we researched your issue with the [redacted] .We have contacted the hotel again and spoken with [redacted] (Front Desk)Hotel agreed to provide full refund for your reservation as the hotel was closed and you were not able to check in and use the reservationThus, we have processed a refund to your credit card for the same in the amount of $ 47.59.Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time.Thank you for giving us the opportunity to assist you!Sincerely, [redacted] **Customer Service Specialist

Dear MrCopper, We thank you for taking the time to contact us regarding your reservation at the Courtyard By Marriott Midway Airport for Trip Number We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you tried to use promo codes to get a discount for this reservationYou tried to use the SUMMERand zkv4wrle codes but neither was applied to your reservation We are sorry to learn that you were unable to use the promo codes for your bookingYour reservation is a Name Your Own Price bookingOur SUMMERcode can only be applied towards an Express Deal reservation On the other hand, the zkv4wrle code can only be used when booking via iPhone, iPad, or Android AppOur records indicate that you booked your reservation through your desktop computer and not through a mobile applicationWe apologize; however, we will be unable to apply the promo discount to your reservation You may have not been able to use the promo codes for this hotel reservation; however, you still got great savings by using our service We have reviewed your reservation details and found that you saved a total of $or 55.88% by booking the reservation through Priceline's Name Your Price option We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices

Dear MsBaron, Thank you for taking the time to contact us regarding your reservation at the [redacted] Midtown for Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe apologize that you are unhappy with your upcoming hotel accommodationWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = star [redacted] .com = star [redacted] .com = star Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services Given the opportunity, we do address complaints directly with our hotel partners to ensure that future customers do not have the same issue They will usually take steps to address complaints when receivedIt is very likely that the hotel has addressed the negative feedback you saw online When our travel partner accepted your reservation, we immediately charged your card to lock in your rate and secure your reservationOur travel partner accepted your request on the condition that your reservation would not be changed or cancelledThey provide deeply discounted rates for restricted reservations because these reservations cannot be changed, cancelled, or refundedWe understand that this situation is difficult for you; however, your reservation must remain as it is based on the Contract Page we presented you during booking For your reference, a copy of your contract page has been sent in a separate e-mail We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer contacted priceline on the chedate, Wed., Jun 18, at 6:23:PM ET, stating that he arrived at the hotel earlier that morning and was unable to chedue to overbooking Priceline contacted the property concerning the consumer’s claims and the hotel manager informed priceline that the guest arrived prior to noon, and prior to the 3PM chetime listed on the attached confirmation pageThe guest was informed to return when the room would be available for cheat 2PM Attached hereto, is a copy of the consumer’s confirmation indicating the following check-in-out times: Check-In: Wed, Jun 18, - 03:PM Check-Out: Thu, Jun 19, - 12:PM Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com Your Reservation Is Confirmed Thank you for your reservationPlease print your hotel receipt and show it at check inFor assistance please visit our customer help area Print your receipt & show at check-in Print Hotel Receipt · Your Name: [redacted] · Priceline Trip Number: [redacted] (hotel details) [redacted] photos | virtual tour Check-In: Wed, Jun 18, - 03:PM Check-Out:Thu, Jun 19, - 12:PMPriceline Trip Number: [redacted] · Hotel Map · Print Hotel Receipt · Email Itinerary Room 1: [redacted] Confirmation Number: [redacted] Room Type: King Bed Non-Smoking Room With Free Continental Breakfast, Free High Speed Internet And Desk Hotel Freebies: Free breakfast and free internet in room Bottom of Form Top of Form change my search pifrom An airport A city A U.Saddress airport city address city state- Choose - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming zip code find cars withinmiles miles miles miles drop-off to Same as pickup An airport A city A U.Saddress airport city address city state- Choose - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming zip code find cars withinmiles miles miles miles different dropoff location or oneway rental pidate pitime Midnight 12:AM 1:AM 1:AM 2:AM 2:AM 3:AM 3:AM 4:AM 4:AM 5:AM 5:AM 6:AM 6:AM 7:AM 7:AM 8:AM 8:AM PiTime 9:AM 9:AM 10:AM 10:AM 11:AM 11:AM Noon 12:PM 1:PM 1:PM 2:PM 2:PM 3:PM 3:PM 4:PM 4:PM 5:PM 5:PM 6:PM 6:PM 7:PM 7:PM 8:PM 8:PM 9:PM 9:PM 10:PM 10:PM 11:PM 11:PM drop-off date drop-off time Midnight 12:AM 1:AM 1:AM 2:AM 2:AM 3:AM 3:AM 4:AM 4:AM 5:AM 5:AM 6:AM 6:AM 7:AM 7:AM 8:AM 8:AM Drop-Off Time 9:AM 9:AM 10:AM 10:AM 11:AM 11:AM Noon 12:PM 1:PM 1:PM 2:PM 2:PM 3:PM 3:PM 4:PM 4:PM 5:PM 5:PM 6:PM 6:PM 7:PM 7:PM 8:PM 8:PM 9:PM 9:PM 10:PM 10:PM 11:PM 11:PM Bottom of Form Top of Form Add A Rental Car To Your Trip - No Payment Is Due Until PiSave up to 40% All rental car reservations are backed by our Big Deal Guarantee Each winning bid‡ below will be provided by one of the following rental partners: Location: [redacted] Intl Airport (SEA) Pick-Up: Mon, Jun23, - 10:AM Drop-Off: Tue, Jun24, - 10:AM Luxury Car · Automatic · Air Conditioning · Unlimited Mileage $ /day Full-Size SUV · Automatic · Air Conditioning · Unlimited Mileage $ /day Bottom of Form Rental Car prices are in US dollars Add a Rental Car To Your Trip Now Loading Rental Cars Options Add a Rental Car to Your Trip and Save up to 40% ·Choose from different car types ·Provided by ·Save up to 40% over leading sites Summary of Charges Billing Name: [redacted] Payment Method: [redacted] Room Cost: (avgper room, per night) $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charged to Card: prices are in U.S dollars $ Cancel Your Reservation x Please note that this booking has been provided by our subsidiary located in Asia, Agoda.comTo cancel your reservation you'll need to do so for each room separatelyPlease use the links belowYou'll be taken to the Agoda.com site to process your cancellation Room 1: [redacted] Cancel Room [x] close window Important Information • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: • Free breakfast and free internet in room • Cancellation Options: Per the cancellation policy below, this reservation is no longer eligible for a refundOur hotel partners are unable to process a refund to your credit card • Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, June 17th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, June 17th and noon on Wednesday, June 18th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Wednesday, June 18th) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate • Frequently Asked Questions Customer Service If you have any questions or require further assistance, please visit our Customer Help area You may also contact our Customer Service Department toll-free at ###-###-#### (when calling from United States/Canada), + [redacted] (when calling from anywhere else) Please have your Priceline Trip number ( [redacted] ) and the phone number you used when you placed your request ( [redacted] ) ready when you call Priceline.com gives travelers the inside track to the best deals and discounts, even at the last minute With our negotiating power and deal search technology, priceline can help you save on airline tickets, cheap hotel rooms, car rentals, vacation packages and cruises ·

I have received the consumer’s additional comments alleging the following: “Priceline did a bait and switch for my hotel reservationThey said that there was no "hotel fee" on my reservation, but the actual hotel shows that there is a fee of $per day as well as $ per day parkingThat was not in the offer or acceptance” Attached hereto, is a copy of the consumer’s contract page clearly disclosing that the resort fees and parking charges are not included in your offer priceThe reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price This checkout page for trip number [redacted] was submitted on 2016-02-22:21: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Sunday, March 20, Check-Out Date: Friday, March 25, Region Honolulu, HI City Areas: Ala Wai - Central Waikiki Beach Downtown Honolulu Waialae - Kahala Waikiki Beach Waikiki Beach Marina - Ala Moana Waikiki Beach South - Diamond Head CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Mr***, Roman"> Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - [redacted] ***- [redacted] - Airport for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you sent this concern as the hotel did not provide you with free breakfastWe have verifed with the hotel that they do provide free breakfastHowever, the property does not offer a full meal breakfast as you expectedThe hotel offers a breakfast, which consists of coffee, hot chocolate drink, muffins, oatmeal, fruits and granola barsWe apologize; however, we will be unable to offer a refund for this used reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices