Priceline.com

We are in receipt of the complaint initiated by the above-mentioned consumer and... appreciate the opportunity to respond. Our record indicates that the consumer selected a Name Your Own Price reservation and states: “I am complaining about the policy of this online travel agency. I don't think that its right for them to charge right away without notifying the customer which hotel they will be book.” Priceline offers a variety travel service options, including our Retail service where consumer have the option to select a specific hotel. When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions, including the cancel policy, associated with each reservation. In this case the consumer selected a reservation that provided greater savings and less flexibility. Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase including the following important information. · If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We appreciate the opportunity to clarify. Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-08-11 15:23:17 Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Area Which hotel will I get? Check-In Date: Monday, August 11, 2014 Check-Out Date: Tuesday, August 12, 2014 Region [redacted] City Area: [redacted] Check-In Time: Varies by hotel. Guaranteed late night arrival if needed. Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: 1 Guaranteed Amenities: Guest Score 7/10 or Higher Number of Nights: 1 Offer Price Per Room, Per Night: US$ 50.00 Travel Insurance: US$ 5.00 Subtotal: US$ 50.00 Taxes and Service Fees: US$ 14.61 Priceline Hotel Coupon: -US$ 0.00 Total Charges*: US$ 64.61 Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars. We Recommend Trip Protection Life is uncertain...plan for the unexpected. Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events. ·24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services. Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions No, thanks. I prefer to travel without Trip Protection. Important Information All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

RE: [redacted] According to the consumer, she/he purchased a reservation with [redacted] Priceline does not have access to purchases made directly with [redacted] Please contact [redacted] directly for any assistance relating to [redacted] purchases [redacted] ***, Operations Director at: [redacted] Website: www [redacted] [redacted] Operations Director [redacted] Website: www [redacted] E – [redacted] T - + [redacted] M - + [redacted] F – + [redacted] ***

Dear Ms***, Thank you for taking the time to contact us regarding your hotel reservation at the Flamingo Cancun Resort for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableChanging the hotel on this reservation will not be an optionHowever, we can cancel the reservation for a refund insteadShould you wish to cancel this reservation, you may either respond to this email or call us directly at: ###-###-#### before March 14, Cancellation or refund may not be available after this dateThe Executive Office hours are 9:a.m to 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] 50, when you contact us Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the United States or Canada We look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur records indicate that we attempted to contact the customer via the phone number provided when the consumer booked the reservationHowever, the voicemail box was fullFor this reason, an email was sent to notify the consumer of the schedule change Please also note; on the consumer’s contract page we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flightsIf you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your tripFor more helpful tips and travel advice, click on the topics below: We apologize but we are unable to process a refund of the fees charged by the airlines The consumer may contact the airline directly for any further assistance Sincerely, ND [redacted] priceline.com Your Flight Details >Print this page Booking Status: Confirmed Trip Number: [redacted] Airline Confirmation: [redacted] See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ).Remember to bring valid government-issued ID with you to check-inPlease confirm your flight information and chelocation with the airline prior to each departureBaggage fees are not included in your trip cost " Email my itinerary Your Trip from [redacted] to [redacted] Days (September - October 08) Flight Time 6h 5m Departing Flight: Sun, Sep (Arrive - Sun, Sep 27) n 3h 35m Departs 6:am [redacted] Arrives 8:am [redacted] Airlines - Flight **, [redacted] · Jet · Economy Class Layover: 1h 25m Connection at [redacted] *** n 6h 5m Departs 9:am [redacted] Arrives 12:pm [redacted] Airlines - Flight ***, [redacted] · Jet · Economy Class Flight Time 3h 17m Returning Flight: Thu, Oct (Arrive - Thu, Oct 08) n 5h 50m Departs 8:am [redacted] Arrives 4:pm [redacted] Airlines - Flight ***, [redacted] · Jet · Economy Class Layover: 1h 50m Connection at [redacted] *** n 3h 17m Departs 6:pm [redacted] Arrives 11:pm [redacted] Airlines - Flight **, [redacted] · Jet · Economy Class [redacted] - Passenger and Ticket Information ] Ticket number: [redacted] Flight Number Seat Preference [redacted] None [redacted] - Passenger and Ticket Information ] Ticket number: [redacted] Flight Number Seat Preference [redacted] None What do these words mean? Airline Confirmation, Electronic Ticket, Itinerary Number / Request Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number Need to Make a Change? Tickets are non-transferableTo view the specific rules on ticket changes, cancellations, and fees for this reservation, please click here to view the fare rules If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change feeIf calling priceline to modify, a $USD per ticket priceline service fee will also applyIn addition, your fare may be more expensive due to flight availabilityIf you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged If you wish to exchange your ticket, please call our Customer Service Team at: ###-###-#### (when calling from the United States) Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions: What are your new travel dates? Where will you be flying from and to? Which specific flights are you considering? Customer Service If you have any questions or require further assistance, please visit our Customer Help Area Or contact Customer Service at ###-###-#### Have your Trip Number ( [redacted] ) and the phone number you provided when you placed your request ( [redacted] ) ready when you call Summary of Charges Ticket Price: $ Taxes & Fees: $ Total per Ticket: $ Number of E-Tickets: TOTAL CHARGES $ 1, USD Total price includes taxes and feesPrices are not guaranteed until purchase is completeBaggage fees are not included in your trip cost Updating Airline Contact Information [redacted] Airlines ###-###-#### [redacted] Confirmation: [redacted] Important Information Since airlines change flight schedules from time to time, it is the passengers responsibility to call the airline and confirm flight information prior to departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flightsIf you choose not to take your outbound flight, the airlines will consider you a “no show” and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your tripFor more helpful tips and travel advice, click on the topics below:

Complaint: [redacted] I am rejecting this response because: On 1/5/I went on Priceline.com Nameyourprice to make reservation for my travel to Chicago, IL during the process the site was going back and forth telling me to waitI won a bid to travel on January 15, I want to cancel the reservation but I have been unsuccessful because I went to the hospital on January 1, and was diagnosed with Pneumonia but since I purchased the tickets on January 5, they can not do anything about itI still do not feel 100% better and my daughter [redacted] just went to the hospital days ago and was diagnosed with URI Upper Respiratory InfectionPriceline has given me the run around this whole time ,have bad costumer service and very rudeWould not tell me anything told me yesterday that someone would call me within hrs that did not happenFound out through an email that they can not do anything Sincerely, [redacted] ***

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The consumer’s selected Name Your Own Price reservation does not offer an average guest rating of at least 7. Please also note that the screen shot provided by the consumer indicating rates from $51, per night, does not indicate that it applies to the date booked by the consumer. We are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-11-02 10:21:03 Please Review Your Request 3 Star Upscale Hotel, Buffalo Airport (BUF) Area Which hotel will I get? Check-In Date: Thursday, November 20, 2014 Check-Out Date: Friday, November 21, 2014 Region Buffalo - Niagara Falls, NY City Area: Buffalo Airport (BUF) Check-In Time: Varies by hotel. Guaranteed late night arrival if needed. Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: 1 Guaranteed Amenities: Business Center Number of Nights: 1 Offer Price Per Room, Per Night: US$ 66.00 Travel Insurance: US$ 5.00 Subtotal: US$ 66.00 Taxes and Service Fees: US$ 18.49 Priceline Hotel Coupon: -US$ 0.00 Total Charges*: US$ 84.49 Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars. We Recommend Trip Protection Life is uncertain...plan for the unexpected. Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events. ·24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services. Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions No, thanks. I prefer to travel without Trip Protection. Important Information All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed. Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged. The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives. [redacted]

Complaint: [redacted] Here is the priceline record # [redacted] the email address used was [redacted] .com Sincerely, [redacted]

Revdex.com, Inc 8.5pt;"> We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The customer is unhappy with the location he received on his reservationHe also stated he saw an ad showing the hotel's rate is $50, but when he called to have the difference refunded, the agent could only refund him the $rate they located The customer selected multiple areas for his reservationHis initial request is for a hotel in [redacted] *** area which was rejectedHe then added the [redacted] , *** area when he resubmitted the requestThe customer received a hotel in the [redacted] area and the reservations cannot be changed, cancelled or refunded As stated on our website, the lower price, must be available to the general public for booking on a website when the customer calls usWhen he called, our representative tried looking for the $rate, but they could only find the rate of $per nightThe refund processed was based on the verifiable rate found by our agents No additional refund can be offered on the guest’s reservation as it is non-changeable, non-refundable and non-transferable We appreciate the opportunity to clarify Sincerely, [redacted]

Dear MsJohnson, Thank you for taking the time to contact us regarding your reservation at the [redacted] Inn & Suites Augusta West for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesThis is regarding your request for a full refund of your reservation as the hotel was unable to accommodate you since they were fully booked We are sorry; however, we will be unable to offer an additional refund as requestedOur records indicate that you booked a Name Your Own Price reservation with a star rating which is guaranteed for guestsThe bedtype will be assigned by the hotel at the time of cheand is base on availabilityOur records indicate that our Customer Service Departmemnt was able to relocate you to a 3-star hotel for a higher cost which will be paid by PricelineThe room is also guaranteed for guestsThe rate that was booked for you included a free breakfast, free internet in room and free parkingIn addition, we also have refunded you night of your 2-night reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices

Dear [redacted] size=2> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the schedule change that was applied on your reservationWe reviewed your tickets and verified that you requested to exchange your tickets to arrive in [redacted] insteadSince your request was considered as a voluntary exchange, fees were applied and this was clearly advised to you by our travel services agentSince you agreed to all the charges, we cannot offer further compensation on your behalf We apologize if you are dissatisfied with our serviceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated Since there are no other options I can offer that would result in a different outcome for your issue, I’d like to thank you for contacting us Sincerely, [redacted] Executive Offices

Dear Mr***, We are contacting you today regarding your reservation at The [redacted] *** for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to receive a refund for your reservation due to the construction going on at the hotelWe contacted the hotel and verified that they provided a level upgradeIn addition, they also waived the charges for wifi As an apology for the inconvenience, a refund request for $was submitted today, November 26, The refund amount is equivalent to 20% of the total cost of the reservationThe request will to go through a review process, which does take time to completeYou should be receiving an update within the next two weeks regarding this request We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The response from Priceline is not satisfactory to me I have attached multiple examples of this hotel's rating from people who have actually stayed thereThe only star thing about this hotel is the location which is what most people rave aboutThere are numerous complaints about the staffing, the hotel accommodations, the hidden parking fee that they do not tell you about until AFTER you parkAs I previously stated the hotel itself was clean, but that was itThere is nothing else about this hotel that screams 4-starThere is no luxuryThe bed was not comfortable it was hard as a rock and the cheapest mattress I have ever seen in my lifeThe room was less than sq ftThe staff was horrendous and I can keep sending multple guest complaints about the staffing at this hotel, multiple complaints about the size of the bathroom being the size of a tin can, etc Any maybe some of the customers who actually got a decent room were not complaining, but room [redacted] was the size of a closetIt is conveniently places right next to the janitors/housekeeping closetPeople going in and out of that door at all hours of the nightThere was no room to do anything in the room other than walk to the bedIf I wanted to hang things in the closet and my friend wanted to walk to the bathroom, she either had to close me into in the closet to get by OR climb across the bedThere is no view other than construction on one end and the alley (which was my fortunate view) on the other The hotel has character, but not for a 4-star ratingFurthermore, I did contact priceline in regards to the pricing of the hotel the next day as I didn't even check into my hotel until 6pm that eveningI was to exhausted to try and "handle" the situation and figured it would be okay to handle it the next dayWhich is when I chatting with a representative who just ended the conversation after sending me blurps of the policyI had to connect with another representative which took over hours of my timeSo for you to say you have no records indicating I tried to contact Priceline about the hotel is completely ridiculous! The customer service of priceline is just as awful as the customer service at The [redacted] HotelThe sole purpose of Name your Own Price is to find good last minute deals on [redacted] in a specific areaIt was created with the idea that [redacted] would much rather sell a room for a decent discount and fill their hotel than to leave a room emptyBecause your website not only falsely represented this hotel AND the pricing I paid more for a tin can, closet, etc than I should haveAND If your company would evaluate this hotel based on actual consumer ratings like you say you do, then you would see that 70% of the competitors websites CUSTOMER rating is below starsIf I wanted stars or stars I would have chosen that option and the price would have reflected that accordingly, so my bid would have reflected thatstar [redacted] in that area avg $dollars a night I have used your services, my friends have used your services MANY times over the yearsI have never once been dissatisfied with Name Your Own price function, I have never been upset with the hotel I received, OR the rate that I paidI am completely and utterly disappointed with your companies customer service and unwillingness to rectify this situationWhen you are expecting a 4-star hotel and are sold a 3-star hotel at the price of a 4-star hotel CUSTOMER rating wise, you would be a little upsetIf you couldn't even walk in your room without tripping over your bags/guests bags because the room was so small you would be a little upsetIf when using the facilities you had to get up off the toilet in order to reach the toilet paper because the bathroom was so small that your body was squished up against the side of the sink, then YOU would be upsetEspecially when you find out that you OVERPAID for the hotel in the first place The staff treated us like peasants because we purchased our room through pricelineWe were shunned into the smallest closet room even though there was availability in the hotel for that evening for a bigger roomWe weren't even offered the opportunity to upgrade, just told "priceline customers only get one bed" I can show you numerous complaints on Revdex.com alone from customers about their hotel stay not being what they paid for and every single one of them had been resolved in the customers favor I would like my money to be fully refundedI am willing to pay for the parking, because in my initial complaint I felt like after what I went through I deserved itBut I would like my money refunded for the hotel that I stayed atFor the room that I was sold/given and overpaid forFor the room that was completely lacking ANYthing a 4-star hotel would have as far as luxury is concernedThere are plenty of [redacted] that have a pool and a restaurant; it doesn't make them 4-starsMaybe other rooms inside of this hotel are star, I do not knowBut the room that I was given, looked exactly like a closet that was converted into a roomI have videos of my walkthrough if there is an email that I can send those to I would like to have faith that Priceline would even somewhat understand my complaint and help recify the situation, so that I will continue to be a loyal customer in the futureAll I can see right now is people unwilling to understand my complaint and dissatisfaction Sincerely, [redacted] *

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, as a one-time exception, we can cancel this reservation minus a night cancellation feeShould you wish to cancel this reservation for a fee, you may respond to this email or please contact us directly at: ###-###-#### before April 1, Cancellation or refund may not be available after this dateThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] 51, when you contact us Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the United States or Canada Our phone service agents look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

Complaint: I am rejecting this response because: I have tried to resolve this amicably, but Priceline is a fraudulent companyThe hotel level I requested was not what they provided and I immediately notified them that quality didn't match what I had paid for and requested a refundI will have to take legal recourseI have already contacted an attorney and plan to join a class action against PricelineI will contact the news sources and let them know of Priceline's deceptive practices Sincerely, Vicky Maxwell

The advertisement for the name your own price is VERY misleading I booked a hotel for [redacted] and I named a price of $I thought I was going to get a decent hotel on the beach for a great rate since I used the name your own price which promises deep discountsI mean the commercials on tv and ads on their web site talk about how big of a discount you can get for using the name your own priceI named a price of $for a 3+ hotel in [redacted] **I won, but much to my surprise ( I guess I should of paid more attention to the VERY small print) I won a room not on the beach (still in [redacted]  which was okay with me), and I had to pay over $in taxes! I decided to go the the hotel web site, to see how great of a deal I gotCome to find out there basic rooms were running about $82, but they only charged $in taxesTherefore my BIG SAVINGS for blindly leaping into a NAME YOUR OWN PRICE was less than $$is not worth naming your own priceFrom the advertisements I could save DEEP, up to 60% ! My savings didn't come anywhere close to 60%My savings didn't even come close to 10%I just feel cheated and misledLess than $is not a deep discountI could of picked a hotel on the actual beach for about the same price, but I thought I was going to get a deal for using their highly advertised NAME YOUR OWN PRICE

Complaint: [redacted] I am rejecting this response because: it does not clarify what a valid passport isWhen we purchased the tickets from [redacted] this is the statement on the front page"At a minimum some countries require passport to be valid at least months to allow entry thereto." Let me type to you what I printed off your website and if you would like me to email you copies of this I will because it seems your information is different than what was presented to me onlineYour website states, " if you are traveling outside the ***All travelers will need a valid passport and you will need to show additional documentation at your destination." Once you click on the valid passport link it brings up international travel and this is where your version seems to differ from mineIt says," all international travelers will need a valid passport, and may also need to show additional documentation at the destination and/or in connecting countriesIn addition, all travelers must have the proper documents for re-entry into a country (I.eCorrect ***, valid passport, onward/return ticket)For international one-way travel, proof of return travel or onward travel may be required and children traveling without both parents may also require additional documentationIf you are unsure of the travel requirements for your destination, please contact the embassy or consulate of all countries you are traveling to and connecting through." Not once did you clarify there are certain restrictions on passports like you claimed in your responseWhen we arrived at the airport we had all tickets to and return as well as valid passports as described by your websiteYour company refused to simply change our departure date and insisted on canceling the entire trip and rebooking new tickets even though our departure date stayed the sameWe contacted the airlines directly who told us all we need to do is change the departure date and pay per ticket but since it was booked through Priceline they could not change themPriceline refused to change the departure dates and would only allow us to cancel or rebook for 11,dollarsI have been to the [redacted] several times and have never had an issue beforeThe only requirement your website states is a valid passport, my passport was valid at the time and is still valid until the of this monthYour lack of information caused me to miss my flight and costed me dollarsThen I had to repurchase tickets directly through the airlines because they were cheaper than the 11,dollars offered to us by PricelineYou neglected to include pertinent information to your customers and are now living to me in your response, it's a good thing I printed off directly from your website the actual contract given to customersBecause of this I still demand a full refund Sincerely, [redacted]

lang="EN">At priceline.com you have optionsYou can select a specific itinerary and flight time with our Published Price service Or, you can allow us to assign an itinerary for youEnter your desired airports and travel dates, agree on a few parameters, including departure time and flight connections, and your exact flights and times will be shown to you once your purchase is complete The consumer’s initialed contract page indicates that he/she selected Priceline’s Name Your Own Price® service for greater savings, and agreed to allow us to assign an itinerary departing anytime between a.mand p.mfor this trip, with a maximum of connection Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection (layovers will be no longer than hours) Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase Sincerely, [redacted] Priceline.com , This contract for request number [redacted] was originally initialled on Sun May 04:11:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, June 26, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection (layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection var state = 'block'; function showhideoptions(layer_ref, textId) { if (state == 'block') {state = 'none'; changeText('none', textId); }else { state = 'block'; changeText('block', textId);}if (document.all) { eval( "document.all." + layer_ref + ".style.display = state");}if (document.layers) { document.layers[layer_ref].display = state;}if (document.getElementById &&!document.all) { hza = document.getElementById(layer_ref); hza.style.display = state;}}function changeText(state, textId){ var textId = document.getElementById(textId);if(textId != null && typeof(textId)!="undefined"){ var text = "View Details >";if( state=='block'){ text="Hide Details >";} textId.innerHTML=text;}} Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Important Information About Your Tickets This confirms that your tickets have been cancelled as of 7/27/at 11:PM A refund has been processed to your credit or debit cardYou can expect to see this refund posted to your card within business daysA summary of all charges related to this order is shown belowItem Amount Charged Amount Refunded Total one way trip airline ticket (including taxes and fees) $ ($1487.50) $ Processing Fees ($per ticket) $ ($0.00) $ Total Charges to Credit Card: All charges and refunds are shown in US dollars $ Refunds and charges may appear on your credit card statement in a different order and amount than shown above; however, the total charges you are responsible for on your credit card are equal to the “Total Charges to Credit Card” amountIf subsequent adjustments to your charges are required, the amounts listed above will changePlease allow a full billing cycle to pass for all refunds to be processed If you need any further assistance, please visit our Help CenterFor your convenience, you can refer to details of your trip using this linkWe would be happy to assist you in any way we can

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to Mr [redacted] , his wife became pregnant, and they were unable to travel as bookedMr [redacted] is requesting a refund for his airline ticket purchaseOur record indicates that the consumer purchased a Published Price Airline ticket with [redacted] [redacted] is the merchant of record and charged the consumer’s credit card account for his/her selected airline ticket purchase Fare rules and restrictions for the consumer’s selected purchase are established by the airlinePriceline is unable to make any exceptions to the airline fare rules and restrictions that are established by the airline Consumers who wish to request an exception to the airline’s non-refundable cancel policy must contact the airline/merchant of record directlyIn this case, [redacted] Consumers who wish to submit medical travel insurance claims are instructed to contact the insurance carrier, and all inquiries concerning the status of a claim must be directed to the insurance carrier, [redacted] About Your Travel Insurance If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] at [redacted] or call toll-free ###-###-#### (###-###-#### for international callers) To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information aboveIf emailing, please include your Request Number ( [redacted] ), your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation, Baggage, etc) Your plan includes Worldwide Emergency Assistance, which offers a wide range of pre-departure travel assistance services as well as medical assistance and emergency services while you are on your tripTo use these services either before or during your trip, please call our assistance provider, On Call International, at ###-###-####, or from outside the U.Sor Canada, call collect at ###-###-####Please take these phone numbers with you when you travel Travel Insurance Description of Coverage We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Our record indicates that this matter has been addressed with the consumer A refund in the amount of $was issued to the credit card account used to make the purchase Sincerely, N D [redacted] Priceine.com