Priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer's contract page provides the following disclosureI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com Collision Damage Protection Collision Damage Coverage, available through Priceline.com is an affordable alternative to waivers or insurance offered by many Rental Car providersOur plan coverage is primary and provides benefits including collision, theft, vandalism and much morePriceline.com has partnered with [redacted] to offer customers this valuable coverage at $per day*To review the Description of Coverage click here The Collision Damage Coverage plan provides $35,in physical damage coverage.This coverage is offered per vehicle per day and includes cost of repairs for collision or comprehensive damage to a rental car, up to the limit of coverage, for which the car rental contract holds you responsibleObligations you assume under any agreement or acting in violation of your car rental agreement are not covered under the planThe car must be rented from a licensed auto rental company Cancellations with 100% refund will be permitted for Collision Damage Coverage up until the pickup time you requested in your rental car reservation *For customers with a New York State billing address the fee will be $per day $per day [redacted] close window Collision Damage Coverage For additional information regarding the plan, call Aon Affinity at or Office Hours: 8:AM - 10:PM ET, Monday - Friday, 9:AM - 5:PM ET, Saturday Important: This program is effective when the appropriate plan cost has been paidPlease keep this document as You will not receive any other coverage materials Underwritten by: [redacted] - [redacted] - (Hereinafter referred to as “the Company”) Plan Number [redacted] This Certificate of Insurance describes the Collision Damage Coverage and Emergency Medical Evacuation, Medical Repatriation and Return of Remains benefits underwritten by [redacted] , hereinafter referred to as the CompanyIt provides the Insured with specific information about the benefit he or she purchased Table of Contents

Dear Mr [redacted] Thank you for taking the time to contact us regarding your reservation at th [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you encountered issues at your hotel We reviewed your booking and we apologize for the inconvenienceRest assured that your issue has been documented and shared to our management teamA refund in the amount of CAD which is equal to 20% of your total reservation cost was processedIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich [redacted] Executive Offices

Dear Ms***, Roman"> We contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that your hotel was overbooked and you were greatly inconvenienced Please accept our sincere apology for the inconvenience you encountered when the hotel was unable to accommodate your reservationOur Customer Service Department attempted to find you a new hotel; however, due to the holiday, the only available hotel on our website was also overbooked We have verified that a full refund of $was processed back to your card last July 6, An additional refund 20% refund in the amount of $was is also being issued and may take 7- business days to be processedWe apologize; however, we are unable to offer any additional compensations for your reservation We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] , Thank you for taking the time to contact us regarding your vacation package reservation for Request Number [redacted] We understand your claim that the previous agent advised you that you may cancel your reservation for $cancel fee and we apologize for any inconvenience this may have causedWe checked our record and verified that you opted to cancel just the flight portion of you package first and the rental car afterWe apologize; however, the hotel portion of your package is truly non cancelable and non refundableWe will be unable to cancel and refund the hotel portion of your vacation package reservation We apologize for any inconvenience and regret for being unable to assist you Sincerely, [redacted] Customer Relations Specialist This contract for request number [redacted] was originally initialed on 2014-05- 10:12: Extended Stay America - StPetersburg - Clearwater - Airport Guest Rating: / Executive Drive Clearwater, Florida Distances are calculated in a straight line from point to pointmiles from Tampa Intl Airport (TPA) Check-In: Sat, May 31, 2014Check-Out: Tue, Jun 3, 2014Nights: NightsRooms: RoomPersons: Adults Room 1: [redacted] Room Type: Best Package Rate · Freebies: Free breakfast, free internet in room Flight Details Departing Flight Information - Saturday, May 31, Flight 2hr 30m, mi Departs: Detroit Metropolitan Wayne County Airport (Detroit Metropolitan Wayne County AirportDTW) Detroit, MI 7:AM Arrives: Tampa Intl Airport (Tampa Intl AirportTPA) Tampa, FL 10:AM Stops Boeing Economy/Coach Returning Flight Information - Tuesday, Jun 03, Flight 2hr 38m, mi Departs: Tampa Intl Airport (Tampa Intl AirportTPA) Tampa, FL 2:PM Arrives: Detroit Metropolitan Wayne County Airport (Detroit Metropolitan Wayne County AirportDTW) Detroit, MI 4:PM Stops Boeing 737- Economy/Coach Passenger and Ticket Information Passenger 1: [redacted] Delta SkyMiles Number Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Economy Car Chevrolet Aveo, Hyundai Accent or similar (make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] Location: Tampa - Tampa Intl Airport, FL, USA (TPA) Pick-Up: Sat, May 31, Drop-Off: Wed, Jun 4, Summary of Charges Room 1: [redacted] Nights: Total Price for person prices are in US dollars $ Important Information Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Your hotel reservation is guaranteed for arrival on the confirmed chedate The room type you've selected will comfortably sleep up to person Hotel Freebies: · Free breakfast, free internet in room The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic tickets for this tripRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US you'll almost always need a passport If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

Our record indicates that this matter has been addressed with the consumer and a refund for $was processed on September 11, Sincerely, N D [redacted] Priceine.com

Dear [redacted] **, Roman"> We are contacting you today regarding your reservation at the [redacted] Bath for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand your concern regarding the quality of your confirmed hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = Stars [redacted] .com = Stars [redacted] .com = Stars Also, we provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standardsWe do feel that this hotel is properly rated through our system and we are not willing to offer compensation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Please see the response we have sent to our customer below Dear [redacted] face="Calibri">We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] t booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you do not feel that the Best Price Guarantee information was clearly provided and are requesting a refund for the difference of a lower rate that you had found We are sorry to hear that we were unable to process the Best Price Guarantee as requested when you contacted our customer service department When booking on priceline.com, we do provide the Best Price Guarantee policy through out the booking processWhen first visiting the priceline.com homepage it does state, "Best PriceGuaranteed." which is a link that provides customers with the full policy that includes, "With Express Deals? or Name Your Own Price? you have up until midnight the day before you travel to contact usFor all other bookings contact us within hours of booking to initiate your claim." This same link is provided on the page where customers select the room type for the hotel that they had previously selected, the following page with the Summary of Charges where they enter in their billing information as well as on the itinerary page that is sent after the booking has been made As your reservation is not an Express Deal or a Name your own price and was booked on Wednesday, Nov2016, and we were not contacted until Friday, November 25, more than hours from the time of booking, we are unable to process the Best Price Guarantee and refund the difference as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Dear M [redacted] We are contacting you today regarding your reservation at the S [redacted] t booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel provided you a room with double beds and you would like to be refunded for the reservationWe apologize for any inconvenience this may have caused We checked our records and verified that the rate you selected for your reservation was for a Double Beds - Accessible Nonsmoking RoomThis information was provided on your contract page prior to bookingWe contacted the hotel and verified that you stayed in a double bed non smoking roomWe apologize; however, we will be unable to process a refund because the room type that you received was the one booked for your reservation For your reference, we sent a copy of your contract page on a separate email We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she intended to book a reservation from July 2nd to July 5th and received confirmation for July 3rd to 5thThe consumer states that Priceline was unable to change or, cancel the reservation for a full refund Please note that the consumer selects his/her travel dates for a Name Your Own Price purchaseOnce the consumer provides all the details of his/her trip on our web site, we summarize the consumer’s request, including the dates selected, on what we refer to as the Contract Page, (attached)The consumer is then asked to review the details/summary of the trip and initial the box at the end of the summary to authorize the terms and conditions of the purchase, and confirm that the travel details provided are accurateIf the consumer’s offer summary shows a mistake, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as a Friday, July 3rd departure and Sunday July 5th return date Depart: Fri, July 3, Return: Sun, July 5, Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer’s selected reservation is non-changeable and non-refundable We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer with a change or refund I hope you find this information helpful and appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Jun 12:35:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, July 3, Return: Sun, July 5, Departing Airport: [redacted] Arrival Airport: [redacted] **or [redacted] Flight Times: The [redacted] will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the [redacted] will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: I paid the fee that includes Priceline's profit I am entitled to know how much of my money went to Priceline This is the only portion of the response that I reject Sincerely, Melinda Lindsey

Complaint: [redacted] I am rejecting this response because: Once again Priceline customer service is ignoring the fact that I was allowed to enter and request morning flights for the departure Upon review of the several other complaints, I see this is not the first time a customer has complained of the exact same negative action of requesting a particular flight time and Priceline provides whatever, they want to give Initially, I did not enter my initials in the box agreeing with the contact, but what Priceline does not tell the customers is the website will not work if you do not enter your initials (bait and switch), but I still able to request the morning departure Customer Service did not address the issue of the connecting flights do not have available seats Thus, Priceline has sold a flight that I cannot get on, because there are not seats As I previously stated my initial request and complaint was to change the departure flight to a moring fligh, in an effort to arrive and not miss my event How knowing the departure will make me miss my event and the connection does not have seats This was a bogus sale on behalf of Priceline Priceline customer service has not made any effort or attempt to address the issues; merely reading from the prepared script of "non refundable and non changeable" Surely, if you look at the facts, there is a problem, and I am not th only person with the same complaint In this case Priceline is at fault and refuse to address, correct, or amend the situation I KNOW, there can be changes, there is always an exception to all rules In this matter Priceline is attempting to overlook the issue of their website allowing me to select a morning departure, and they willfull and mallicioulsy selected a flight of their choice Secondly, with intentional neglect Priceline provided connecting flights, that do not have available seats Priceline's non-action and non-customer service is high unacceptable, and blatant disregard for the general public Upon speaking to customer service representatives with [redacted] , both advised that Priceline has the ability to change the flight(s) I request and demand a full refund of all fees immediately Surely, you do not expect me to pay for something that will not accommodate my schedule, and have me stranded in another city without a connecting flight to my destintation Priceline pulled a bait and switch and assumed I would not do anything about it This is a TRUE case of CORPORATE BULLYING! Should this matter not be resolved swiftly and with proper resolution, I will present these issues to the media, and proceed with legal action Govern yourself accordingly Sincerely, [redacted]

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, priceline changed the selected travel datesPlease note that once the consumer selects the travel details, including the travel date, the consumer is presented with a contract/checkout page listing the travel details selected, including the travel datesUpon review of the checkout page, the consumer initialed and authorized the terms and conditions of the purchase, including the selected travel datesPriceline does not select travel datesConsumers have the option make as many changes as necessary when submitting a new requestOnly the consumer can select and authorize travel datesWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: Priceline sold me nights in the hotel with the packageThis was the most important reason when I made my arrangementsLogically Priceline should have only offered airfares that would allow the use of the 5th night in the hotel roomTherefore I was under the impression the flight selected was for 3/and not 3/By offering the flight it means leaving well in advance of being able to use the hotel room for the nightTherefore Priceline was deceptive (giving an appearance or impression different from the true one; misleading.) This allows Priceline to offer the price of the entire package appear cheaperTherefore Priceline should pay the $fee required to reschedule the return flight and stop using deceptive practices to make their offerings appear more appealing to consumers Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe 24-hour cancellation window for published price airline tickets only applies to new reservationsOur records show that the consumer booked the reservation on May 5, On June 7, 2016, u[on the consumer’s request, the ticket was exchange in accordance with the fare rules of the airline ticket The next day, June 8, 2016, the consumer requested to cancel the exchange that was made on the previous dayThe fares rules and restrictions of the selected purchase indicate that the ticket is non-refundable, if canceledTherefore, we are unable to process a refund for this reservation I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo Executive Offices

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations/changes When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation, prior to purchase In this case the consumer selected a reservation that provided greater savings and less flexibility We are sorry that the consumer was unaware that he had selected and authorized the purchase of a non-refundable, non-changeable rental car reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Priceline rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your credit card Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of his purchase We appreciate the opportunity to clarify Sincerely, ND’Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-03-01:53: Select Your Upgrade You originally chose a Economy for $a day, but with all the money you're saving you can afford to give yourself an upgrade before you even get to the rental counterJust choose one of the car types available from Hertz Corporation below and ride in style for only a few dollars more per day! All upgrades are subject to car type availability Compact Car Adults, Suitcases with Unlimited Mileage, Automatic, Air Conditioning + $3/day Mid-Size Car Adults, Suitcases with Unlimited Mileage, Automatic, Air Conditioning + $4/day Full-Size Car Adults, Suitcases with Unlimited Mileage, Automatic, Air Conditioning + $7/day · · · AUTO · AC Unlimited Mileage Mid-Size Car Pick Up/Drop Off: Shreveport Regional Airport (SHV) Shreveport, LA Pick Up Date & Time: Monday, May 05, - 12:PM Drop Off Date & Time: Sunday, May 11, - 12:PM Driver's Name: CAMILLE R RAYMOND Age: and over Rental Company: Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Upgrade Price: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Upgrade Charges: prices are in US dollars $ (Additional payment required for the child seats.) Please Note: Your statement will reflect a separate charge for the upgrade Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount required for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items Pre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: I am rejecting this response because: Shocking...more lies and skirting the issue from Priceline There's a reason Priceline has entries on Ripoff Report, not to mention a whole twitter page dedicated to dissatisfied customers http://www.ripoffreport.com/reports/directory/priceline-com https://twitter.com/negotiatordead Yes, the consumer puts in the dates I put in the 7th and 9th That doesn't mean *their [redacted] sever didn't have a glitch and change the dates internally If you check my history, I had previous searches All were for the 7th to 9th I didn't magically decide the change it the 8th time More importantly, when I spoke to their outsourced "customer service rep" on the phone (whose English was unintelligible) I was directly told that it did not matter *when [redacted] I booked the new flight Merely that a new one had to be booked No mention was made that it *had [redacted] to be on new dates (and for the record, it doesn't...it makes no difference on their end) I would have *never [redacted] had the rep cancel the first flight if I was informed that the new flight could only be booked on different dates (which became far more expensive to do due to their lies and incompetence) Priceline directly promised me a refund and lied This company is a corrupt den of thieves and crooks Something needs to be done Sincerely, Andrew Henderson

Our record indicats that the reservation was cancelled and refunded back to the credit card account used to make the purchase on Jan 28, 2/23/ Complaint I was trying to reserve an hotel room on January 24,til january 25,2015, I went thru the process online but it set the check in time & date to 01-25-and had me to check in after 2pmNo conformation email was sent like there website said I should have received so I had know idea where I was going tryed call the # on website and could not get an answer,when I did get in touch with someone they were very rude and did not even try to help me get the money they took out of my account for the hotel I never even stayed in if someone can help I would be very thankful Desired Resolution All I want is my money returned to my bank account Consumer Business Dialog

Priceline conatcted [redacted] on behalf of the cosnuer and they have advised that they will allow the guest to keep the reservation with a 50% refund [redacted] stated that they have refunded $

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer states that he will no longer be using his reservation and is requesting a refund Desired Settlement “Would like a refund for a service the will not be used” Priceline offers a variety travel service options, including hotel reservations that permit cancelations In this case, the consumer chose to select a non-refundable reservation The consumer’s contract page discloses the following Cancel Policy: Important Information • Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com

Dear Ms. [redacted] , Thank you for contacting us regarding your reservation at the Westin San Diego booked under Trip Number [redacted] 51. class="MsoPlainText"> We are writing to let you know that we have received your BBB concerns in our Executive Offices. We understand you are unhappy with the location of your hotel. Prior to submitting your Express Deal reservation, we provided you with a virtual map to view where your hotel could be located within the Downtown - Marina area that was selected. We confirmed the hotel you received is within the area, and we confirmed you checked in as scheduled. We are sorry if you are unhappy with the location received; however, your reservation is non-changeable, non-refundable and non-transferable. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Teddi C [redacted] Executive Offices