Priceline.com

Complaint: [redacted] I am rejecting this response because: as I stated in my initial complaint, I had already indicated that we were selecting to upgrade from the smallest car to the larger car when we made reservations online with Priceline This was not a decision that was made in the [redacted] Rental office I believe that an error was made by Priceline in not adjusting our reservation online when we made the request to upgrade as we booked the airline ticket and the rental car Therefore, I am continuing to request that a refund be made to us in the amount requested because the offer to upgrade was provided while we were making online reservations, but the upgrade was never provided to the rental car company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Date Sent: 8/20/4:31:PM Complaint: [redacted] I am rejecting this response because I have never claimed I did not accept the flight, I have always claimed that Priceline pulled a bait-and-switch: I bid on one flight (a flight the weekend of my friends wedding), and Priceline showed me different flights for different days and different times, without making it obvious that it was a different day and time, AND even though I specifically clicked `DATES AND TIMES ARE NOT FLEXIBLE`At no point should I have seen alternative flight dates, because I did not say I was willing to see alternative flight dates.Priceline then claimed they have information that said I put in alternative flight dates, and had different browser sessions openI asked to see that information that showed I had different sessions open, and requested different sessionsI requested that information three timesPriceline failed to produce it three timesThe standard of proof for a bait and switch falls to the company, not the consumer, to prove that it did not occurPriceline has failed to prove it did not occur because they have not provided any information to back up their claims that I did anything other than what I have said I have doneThey have said they have documentation, but will not provide itI asked to see the information showing I had different sessions openThey did not produce itInstead, they produced a receipt that I did not disputeIt doesn`t matter if I accepted in a bait-and-switchIt matters that the company can prove it did notPriceline has not proved this.Unless this is settled through the Revdex.com or my other complaint through the ***, I will be suing to recoverJust a reminder, in small claims court, this will cost Priceline 3x as muchBecause of your lack of evidence to the contrary, I will win, and priceline will be out ~$instead of $300, plus the publicity that successful suit against Priceline`s unfair business practices will open Priceline to more suits.I look forward to your timely reply, otherwise I will see you in courtSincerely, [redacted] Sincerely, [redacted]

The following response was sent to the consumer on 2/20/2016: Dear Ms [redacted] , Thank you for taking the time to contact us regarding the reservation for Mr [redacted] with [redacted] Car, for Trip Number [redacted] I am sorry to learn that you had to pay a fee directly to [redacted] in order to receive unlimited mileage with this reservation Please provide us with your mailing address so we can send a check for this refund Kindly reply back to this email with the information I apologize for the inconvenience and look forward to hearing from you soon Sincerely, Berna A [redacted] Executive Offices

I had to cancel a flightI called the company and was advised by a customer service agent that there is no problem as long as the person named on the ticket travels within one yearThe agent told me how much fee I had to pay for cancelling and that I had to pay the balance if the price for the new ticket is the sameI agreed and the agent provided me with a Trip Number and a "Case ID number" for the transaction on that same dayWhen I ready to buy the ticket, I called the company they said that I lost the money because the person did not travelThey were able to find all the information with the trip number but nobody knows this case ID number I was provided withNow the company has my money and I don't know what to do

Complaint: [redacted] I am rejecting this response because: did they give us the credit or not it was not clear in the letter Sincerely, [redacted] ***

HiPlease see the response below that we have sent to our customer Thanks [redacted] We are contacting you today regarding to your airline ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded in full for the reservation We reviewed your reservation and verified that your airline ticket is truly non refundableWe contacted [redacted] Airlines and we were advised that you can travel beyond January 20, for as long as the ticket will be exchanged prior to that dateYour new travel can go as far as December 6, 2017, but the travel must be completed by then Please be advised that all fees will apply including the [redacted] change fee, [redacted] Priceline service fee and any possible fare differenceWe apologize; however, we are unable to refund your reservation If you would like to apply the value of your ticket to a new flight, don't forget to call us before January 20, because no changes will be allowed after this time We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and condition of the purchase, including the following selected pick up and drop off location: Pick-up: [redacted] (***) [redacted] Drop-off: [redacted] (***) [redacted] The $cancel fee charged upon cancelation of the reservation is non-refundableI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-09:14: · · · AUTO · AC Unlimited Mileage Standard Car with Unlimited Mileage Pick-up: [redacted] ***) [redacted] Drop-off: [redacted] ***) [redacted] PiDate & Time: Thursday, May 21, 2015, 06:PM Drop-off Date & Time: Saturday, May 30, 2015, 11:AM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

11.0pt;"> Our record indicates that this matter has been addressed with the consumer The airlines have advised that the flights were cancelled due to irregular operations and a refund was issued as follows: Refund Amount: $ Refund Reference Number: [redacted] [redacted] has also advised that they offered the consumer a $ [redacted] voucher Sincerely, [redacted] Priceine.com

Dear Mr [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this reservation Customers are our number one priority and we work hard to make your experience with us a positive oneWe appreciate your feedback and noted this on our record as we continue to improve our service and prevent this from happening again We have contacted the [redacted] and verified that they have charged your card for the room and tax once for $ However, instead of refunding your credit card, they have accidentally placed a hold of $The [redacted] has released the hold and processed a refund to your credit cardWe have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again The charges of $($x 2) to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements Due to the inconvenience, as a one-time exception, a refund for $was issued today, August 14, We will issue a refund to your bank within one business dayYour bank will then post it to your account The bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

RevDex.com, Inc The consumer is requesting to change the hotel reservation from a night to a night stay The consumer states: “booked for a hotel room through priceline.com, staying nights at the [redacted] in Chicago, ILWhen booking, I noticed I had mistakenly booked nights instead of nights.” Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase We are sorry that we cannot change, cancel or refund the consumer’s selected purchase Sincerely, ND’Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-04- 00:15: Please Review Your Request Star Deluxe Hotel, North Michigan Ave - River North Area Which hotel will I get? CheDate: Friday, April 25, Check-Out Date: Monday, April 28, Region Chicago, IL City Area: North Michigan Ave - River North Area CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Anthony WWelcome Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices In your correspondence you claim that you were informed that you had one year from the date of the departure to book a new reservation However, when you contacted the airline, you were informed that the new reservation was to have been booked within one year from the date the ticket was issued/purchased We have reviewed our documented case history and confirmed that upon cancellation of the tickets, you stated that there was no need for the representative to review the details of the rebooking, and you would read the rules on the email that would be sent to you at [redacted] , with details of the cancelation and rebooking, which includes all rebooking details, including the must-bodate of August 26, Therefore, we are unable to process a refund or provide a voucher for future use for this reservation Additionally, on your behalf, we also contacted the airline requesting a ticket extension dateHowever, they were unable to allow an extensionHowever, the Airline representative provided the following information, and suggested that you write directly to the [redacted] Customer Relations Department requesting a courtesy exception to their policy, and perhaps obtain a voucher for your expired ticketsBelow is the link where you can write to American Airlines' Customer Relations Department: [redacted] We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I informed the company that I made an offer of $per nightIt required me to initial and give my paypal informationThe site then told me that no hotel would accept my offer but if I would counter of $they can resubmit my offerI did not approve of that counter offerI was waiting till morning when I spoke with my wife and then I got an email saying I had booked a hotelI am trying to still book with Priceline but did not approve this transaction Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

My name is [redacted] and the email used was [redacted] My phone number used was [redacted] and they know exactly how to pull the reservation so quit dancing around and wasting time because your doing bad business and the company you're allowing to offer services through your website is breaking the law Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I know for a fact I typed [redacted] *** on the site information on March 28, when I purchased my ticketThat has been altered as you can see because my initials are not **, my initials are **The company refuses to take responsibility for the system glitch on their part due to the fact that there is no reason for me to put a last name that is not mine for I have flown frequently and know how the airlines workAlso, Priceline told me on separate calls with ***, [redacted] and [redacted] that I would receive a full credit back and not have to pay any fees then rebutted on what they originally told me Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] a - [redacted] ***r - North for Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We see that your issue has already been resolved by our Fraud Prevention teamShould you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund or compensation for your past airline purchase We reviewed your concerns and verified that at the time of purchase, you were shown the Codeshare on both the departure and return flight We contacted [redacted] and verified your tickets were used in full We are sorry if you are unhappy with your past airline ticket; however, your ticket is non-refundableWe are unable to issue a refund or compensation as requested Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: despite their inability to provide a refund, they are still guilty of bait and switch Their claim that information about "city" rental is on the "About Airport Rental Cars" while true is misleading They should be required to list that caveat on EVERY webpage and PRIOR to making a purchase They should be required to say at point of purchase, "The buyer acknowledges that the car rental represents the nearest possible rental location, but does not guarantee that the rental office is at the airport." Or to that effectI have contacted ***, by the way, and they have agreed to give me a refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: A double room is not an upgrade according to my options when I purchased the roomI have attached an example of the screen that I purchased the tickets fromThe dates were chosen at random to simply demonstrate the options for purchasingcoincidentally, the rates and options in the attached screen shot are identical to the ones that were available when I purchased my ticketIn it you will notice the discrepancy between what I purchased and paid for and what I was givenHad I purchased the double room I would have saved approx 72$ (64$ + 8$ tax) and would have been in the same room that I was given It is also very important to note that, upon arrival at the hotel and after discussing my issue I was told that I did not receive a king bed because priceline did not include that in the reservation that they sent to the hotelSo had priceline sent them the correct info this would not have been a problem Sincerely, [redacted]

This is the most flagrantly dishonest cartel in the US It operates under a string of straw companies [redacted] , priceline.com, [redacted] ***, 86% of foreign hotel bookings are done through these racketeers Customers pend many hours searching these web sites without knowing it is all the same company They sell uninhabitable and overpriced rooms and once they get your credit card information, you will never get your money banks They are aided and abetted in their lucrative frauds by the credit card industry Incredible how notorious and audacious they are and the stock is sky high despite being steeped in fraud They cannot be contacted and so far have proven to be beyond the reach of the law But so was [redacted] Sooner or later they will be brought to justice, hopefully in 2017,

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on the unused night of your reservation We contacted the hotel and spoke with Kevin, the Front Desk ManagerHe advised us that since of the nights were used, no refund could be issued back to priceline for the unused nightWe are sorry if you were unhappy with your past hotel stay; however, since the hotel is not willing to offer a refund back to priceline, we are unable to issue a partial refund back to your account as requestedYour reservation is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices