Priceline.com

Complaint: [redacted] I am rejecting this response because: They are admitting I didn't receive confirmation either on my [redacted] due to the [redacted] appcrashing or via email bc The wrong email address was enteredThere is no .coma suffix to an email addressIt was a simple typo from typing on a phone screenThis poor customer service with no credit or any offering of goodwill will keep me from ever using priceline's services and I am considering posting their non-helpful response to my 2,Facebook friends and on the Revdex.com siteWhy do companies try to catch people in these type of scenarios instead of doing the right thing when they found out I didn't receive a confirmation? Sincerely, [redacted] ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she did not authorize the purchase of a Name Your Own Price reservationThe consumer requests a refund for the purchase We are sorry that the consumer was unaware that he/she had selected and authorized the purchase of a non-refundable reservation at the total charge of $ Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of the purchase, as well as the $per night offer price, for the total charge of $including taxes/fees for the two night hotel reservation We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-11-23:28: Please Review Your Request Star Upscale Hotel, Shreveport Area Which hotel will I get? CheDate: Thursday, December 11, Check-Out Date: Saturday, December 13, Region Shreveport, LA City Area: Shreveport CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Free Internet, Business Center, Indoor or Outdoor Pool, Fitness Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAs disclosed on the consumer’s initialed contract pageThe selected reservation is non-refundable We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand your request for a refund of this reservation since you were unable to pick up the carA refund request has been submitted to our management team for review, and if approved, the refund for USD will be processed to the card you used to submit your requestThis process can take up to daysOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account Thank you for your patience while we review your issue, and I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Important Information About Your Hotel [redacted] This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/07/at 10:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request Total Original Cost (including taxes and fees) $ ($ 252.35) $ Travel Insurance Fee $ ($ 5.00) $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: [redacted] I am rejecting this response because:Your Priceline.com website states: Children All children are welcomeFREE! Up to two children under years stay free of charge when using existing beds.Up to two older children or adults are charged USD per night when using existing bedsThere is no capacity for extra beds in the room According to your own website children can stay in the room using EXISTING BEDS! There was only one bed per room Are people supposed to fit on a full size bed? Also you guarantee you have the lowest price I was (accidentally) charged by the hotel I stayed at and it was significantly lower than what I paid through priceline.com I am NOT happy, nor was I when I contacted customer service who did not help me either Sincerely, [redacted] ***

[redacted] sans-serif;"> I am sending this email to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you were seeking a compensation because your confirmed hotel was unable to accommodate you since they were fully booked on your day of check-in In order to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our systemYour priceline.com trip number, the phone number and email address entered during booking, the names that the request was made under and any relevant dates would be extremely helpful I apologize for any inconvenience and hope to hear from you Sincerely, [redacted] Executive Offices

Dear Ms. [redacted] , Roman"> Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your BBB concerns in our Executive Offices. We understand you are unhappy with the hotel you received and are requesting a full refund. We reviewed the hotel you received and confirmed it is rated properly at a 2 1/2 star hotel and has a guest satisfaction rating of 6.4. We also understand you are unhappy that the hotel you received was not listed as one of the examples provided. We advised on the website that the hotel brands shown are for example only and may not be partnered with priceline.com. We are sorry to if you did not use your reservation; however, your request is non-changeable, non-refundable and non-transferable. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is the same standard response that they read on the phoneIt's like talking to a machine Wrong answer! Never again! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDear Sir/Madam, Thank you for your follow up actionThe company has refunded me and the case is now resolvedYour effort is much appreciatedThank you [redacted] **

MY PRICELINE CONFIRMATION NUMBER IS [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com, Inc The consumer selected Priceline's Name Your Own Price service for a property located in the areas labeled Hollywood, or Los Angeles Airport (LAX) We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price accommodations at: The [redacted] Los Angeles Airport West Century Blvd Los Angeles, CA Los Angeles Airport (Lax) Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) The [redacted] Los Angeles Airport is clearly located in the shaded area of the mapping guidelines for the area labeled Los Angeles Airport (Lax) Consumers who prefer to stay in a particular location or particular property have the option to visit our retail service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We appreciate the opportunity to clarify.Sincerely, ND'Angelo priceline.com This contract for request number [redacted] was originally initialed on 2014-04-21:35: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Thursday, May 15, Check-Out Date: Friday, May 16, Region Los Angeles, CA - Central L.A City Areas: Hollywood Los Angeles Airport (LAX) CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Tammy TWyant Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Restaurant, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We have contacted [redacted] on behalf of the consumer and are awaiting a reply from [redacted] on the status of the consumer’s inquiryWe hope to hear back from [redacted] within the next few days and will inform the consumer accordingly Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused hotel reservation We reviewed your reservation details and confirmed when you originally contacted us with concerns that the hotel was offering accommodations with one king bed in each room, and you wanted two beds in each room, we contacted the hotel on your behalf and were informed that accommodations with two beds in one room would incur an additional fee of $However, you chose to decline the option, and stated you would dispute the charges with your credit card company Once the consumer initiates a dispute with the credit card issuing bank, as customary with airlines/hotels, the reservation is cancelled in the event the dispute is won by the customerWe are sorry if you did not use the reservation and the dispute was lost; however, we are unable to offer a refund as requestedYour reservation is truly non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

solid # Customer requested to cancel this booking because he thought it did not go through and states he booked another reservation with [redacted] The hotel confirmed that the customer booked one reservation with Priceline, which is non-refundable, and the other reservation was booked with [redacted] , which is refundable ?The consumer was advised as follows: 1) Provide us with any confirmation/information, which led him to believe the reservation was not accepted 2) Consider canceling the booking with [redacted] , which is cancelable 3) If the consumer chooses to cancel the Priceline reservation; 50% of the purchase can be refunded

size="3">Priceline.com discloses prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Complaint: I am rejecting this response because: it was never our intention to cancel, only to avise about m [redacted] 's arrival a day lateri would have taken the loss of a paid nightbesides that, there are two reservation codeswhy were both rooms cancelledyes I agreed to the terms and I still do, but what I don't agree on is the cancellationpriceline forced m [redacted] into the cancellationshe was told that was the only optionanother detail I don't understand is I was told I should have used my own name for both the rooms, instead of using mine for one room and [redacted] name for the other onein my humble opinion that would have been fraudulenteither way, it was not my or m [redacted] 's intention to cancel the room, only to advice the hotel/priceline of a late arrivalso i'm being punished by priceline for being educated and telling them upfront about the next day arrivalwhy would that be a problem when both rooms had been paid in full Sincerely, Peter Van Es

RevDex.com, Inc We are unable locate the reservation referenced by the consumer Account Number: Booking: [redacted] Order Number: Pin: [redacted] It appears that the consumer’s hotel room booking was purchased directly with [redacted] For any assistance related to [redacted] purchases, please contact [redacted] at [redacted] (contacts below) J [redacted] [redacted] Customer Service Team Leader e-mail: [redacted] [redacted] [redacted] [redacted] * [redacted] Sincerely, [redacted] Priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am disappointed in their reply It was not clear info as far as we are concerned Their policy stands and I can live with that but as mentioned I have just booked three return flights to ***, rooms for days for Sept and will repeat this for months in and will be more than happy to book with the competition They won the battle but lost much much moreThank you for taking the time to hear my concerns Sincerely, [redacted]

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond [redacted] ** contacted the airline to correct the name of one of the passengers and stated he was advised that they can make the changes for free but he needed to contact PricelineWhen he contacted our Airline Travel Services Department, he was advised the fees for any type of correction is $which is a standard service fee for any exchange related transactions [redacted] ** was unhappy with the fee, but agreed to pay it so the name change could be completed Since [redacted] is considered a High Value Customer an Executive Services Agent refunded the $service fee on July 2nd and contacted the customer and notified him by email We appreciate the opportunity to clarify Sincerely, [redacted]