Priceline.com

Complaint: [redacted] I am rejecting this response because: Let me shed some light on some of the facts involve in this particular situation As I previously mentioned that I never raised my bid more than $55/night and it got rejected but they charged me for $60/night for the room, I do not know how it went throughThe screen shot image that they have attached is a common form that is displayed, even when we loose the bidSo it is mandatory to fill that formI am not sure how it has the calculation as per $60/night on there I tried to explain the representative that there might be some technical glitch, but they didn't listen any word of mineYet I humbly said the customer representative that it might be my mistake since I am completely new to this site and have registered just an hour ago and I responded within mins of the bookingBut the way they spoke to me was little rude (as per my point of view)I do understand their business model since I have worked in this environment my self and I really look up to these kind of companies that provide such an ease when it comes to booking onlineI do understand that there are other customers who might take wrong advantage of this kind of service and might cancel a reservation when it is quite close to the dateBut at the same time I also feel that the business should also consider genuine kind of cases, like mine, where it is easy to understand that when a person is trying to get the issue to your notice within mins of booking, it must really mean something, isn't itOn my end I was also trying to think in favor of business tooI tried to explain the same logic to the customer representative, that my booking starts from 30th April which is one and a half month from the date, and hence the business will not incur any lossMoreover, they argued that I should have bought their cancellation insurance but their cancellation insured booking is $per room per night, which does not make any sense to buy it, when you are trying to get a room below $per nightI would really appreciated if they would consider my case and also have some permissible window, after booking, where people can get issues to their notice and get it rectified Moreover, I just have a some queries to clarify with them: What is the use of the feature if the customer is not happyThe customer shares his credit card details with a trust, what if he accidentally selects a deal which he realizes is not what he wanted or something which he hasn't selectedIs he all responsible to trust youI really admire that you are providing this service of booking online rentals and making it easy, but don't you think that you should provide a little more flexibilityThus, as they were not able to reflect on: How my card got charged $when I never went above $How does their cancellation policy is so non-customer oriented and completely neglects technical and human errorand Even the cancellation insurance they have doesn't make it reasonable for most of the casesI would like them to respond and get this issue resolved at earliest possible convenienceSincerely, [redacted] ***

Dear Mr [redacted] , We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your airline reservation for Trip Number [redacted] We understand that you have some concerns regarding your request to change your flight itinerary We further reviewed your claim, including telephone contact records with Priceline, and verified that the first contact with Priceline concerning this purchase was on May 24, at 12:PM EST, when the Priceline representative correctly advised of the exchange option available in accordance with the fare rules of your selected flight itineraryWe have confirmed that no error occurred and we are unable to provide the requested compensation We thank you for giving us the opportunity to review this matter Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline offers a variety travel service options, including our Retail service where consumers have the option to select specific hotels and room type accommodationsWhen selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservationWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceine.com This contract for request number [redacted] was originally initialed on 2014-07- 23:33: $per night Star Hotel in [redacted] Area for $84/night This deal saves 20% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: From the sign on the hill to gold stars and autographs on the sidewalks, you'll know for certain you're not in Kansas anymoreJust north of downtown Los Angeles,(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Free Parking Pets Allowed Business Center Check In: Sun Jul 13, Check Out: Wed Jul 16, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $30! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$25.20Congratulations! Your 5% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

RevDex.com, Inc Roman', serif;"> [redacted] claims that a refund was offered to him on May 25th but no notes indicate he was offered a refund on his restricted reservationHe also claims the hotel billed him for the last night of the reservationWe contacted the hotel and spoke with ***, the General ManagerShe said that they did not offer a refundInstead, they allowed him to still use the reservation when he only came in a day after his scheduled chedate The customer purchased a reservation using our Name Your Own Price® service, and you do not have the option to change or cancel the reservation once acceptedThe customer purchased a reservation using our Name Your Own Price® service, and you do not have the option to change or cancel the reservation once accepted The hotel allowed the customer to cheafter he was marked as a no-show since he did not contact them by phone to alert them of the late arrivalThe hotel did not bill the customer for the last night and the last digits of the credit card on file is the Priceline credit card used to reserve the reservation We are unable to offer a refund back to the customer as requested Thank you for the opportunity to clarify Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Before negotiating my own price, I carefully researched every 5- star hotel description in location 7( [redacted] Strip) placed there according to priceline's description for each hotelPriceline has become very misleadingIn the specific description section of each particular hotel is accurate but when you go into the name your own price section they change it to include hotels that were not mentioned in that zone in the specific hotels descriptionI will not be using Priceline any longer as there are many more competitors available that do not use these deceptive practicesI will surely make these deceptive practices known on travel blogs and other travel websites to make it known that Priceline is conducting business in a dishonest, misleading, and unethical wayI have attached a file with a snap shot of Priceline's own website showing how they themselves describe the location of the Trump HotelAfter doing some research of my own, I can see that I am not the only customer to experience thisThere are many more very similar complaints regarding these deceptive practices Sincerely, [redacted] ***

Dear Mr [redacted] Thank you for contacting us regarding your reservation at the [redacted] Grand Vacations booked under Trip Number [redacted] .We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have a resolution.We look forward to resolving your issue.Sincerely, [redacted] Executive Offices Event: Notes Added

We are sorry that the consumer's purchase no longer qualifies for a best price guarantee In accordance with our price guarantee policy, the consumer must contact us within hours of booking to initiate a claim However, as an exception, the consumer was offered the option to cancel the hotel portion of the vacation package Sincerely, N D [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: From: [redacted] Date: Tue, Apr 14, at 12:PM Subject: Complaint ID: [redacted] To: [redacted] I am emailing your office about the above referenced complaint in further follow-up I ask that this email be forwarded to a supervisor for review I attempted to call [redacted] but the phone directory lofeature could not identify a staff person with that name and it was after open phone hours (I am on the west coast)I am objecting to Revdex.com closing the complaint with a determination that the business made a good faith effort to resolve the complaint when in fact they are falsifying, or at minimum mis-characterizing their "resolution." I contend this is an intentional effort of the business to maintain a positive relationship with their Revdex.com complaint history when they are in fact unwilling to do anything at all I will forward email transcript of my chat with the business to evidence this factIn both responses as well as in communication with me the business states that: "The consumer may use another credit or debit card and attempt to again submit a request online via the priceline.com website." See the responses from [redacted] and [redacted] This response suggests that I simply need to remit funds from another source - but this is entirely false When I contacted Priceline to use another funding source they have repeatedly advise that they cannot take payment by phone or via chat At the same time the online system does not prompt for payment What the business really will only do is allow me to book an entirely new booking Their response to the Revdex.com is very deceitfulAs a footnote I was using a debit card to make the original booking but there were enough funds in my account at the time I contacted [redacted] (issuer of ATM/account bank) and they pointed the proverbial "finger" at the business saying it must have been a problem with their merchant processing Nevertheless, I was able, willing and ready to use a credit card to pay for the additional nights that Priceline advertised and offered me to take The most upsetting thing about this is that Priceline falsified their reply to the Revdex.com---------------------------------------------------------- From: [redacted] Sent: Tuesday, April 14, 3:PMTo: [redacted] Subject: Fwd: Your Transcript As reference in my separate email see below the chat transcript in connection with Complaint ID: [redacted] NOTICE THAT THIS AGENT SPECIFCIALLY STATES THAT THE ADDED NIGHT OPTION WILL ONLY APPEAR ONCE YOU CANNOT USE ANOTHER CARD ---------- Forwarded message ---------- From: [redacted] Date: Sat, Apr 4, at 10:PM Subject: Your Transcript To: [redacted] You have been connected to [redacted] [redacted] ***: HelloI received an email from [redacted] in Priceline Executive Offices stating that I could pay for an additional night on my upcoming reservation using another payment source [redacted] ***: I have had numerous conversations by phone and chat about this [redacted] : I'll be more than willing to check that for you, ***Please give me a few minutes to look up and review your reservation [redacted] ***: Okay [redacted] : I apologize for the delay; I will have an update for you in just a moment [redacted] ***: Okay [redacted] : Thank you [redacted] : Thank you for waiting***, I have reviewed your reservation and I apologize since your request for the additional night has been rejectedThe Add nights option is only offered one time and if you would like to add nights to your reservation, you can submit a new request on our website for published rates because if you will Name Your Own Price, it is possible that you will receive a different hotelYou may also contact your confirmed hotel and book directly with them at their current rate or if you'd like, I can transfer you to our Sales Department to assist you in booking a separate reservation at the same hotelWhich would you prefer? [redacted] ***: That is what I was told before so I don't understand why the Executive Office is saying something else [redacted] ***: This is what [redacted] said: "You may use another credit or debit card and try this same request again." [redacted] : At the time your request is rejected, if prompted, you will indeed be able to put in a different credit card informationWere you able to receive a message advising that? [redacted] ***: YesBut when I input the card then I was brought to an error page and now it no longer appearsI told all this to other customer service agentsBut my reservation still says at the top that I have added a nightAll I want to do is pay for it [redacted] : I'm truly sorry for the inconvenience but Adding Nights option is also based on availabilityThe hotel may no longer have availability for the deeply discounted rate you were previously booked hence even if you were able to input a different card, your request was rejected [redacted] ***: It seems like everyone is guessingWhy did [redacted] send me this email that is not true? [redacted] : The information she had given you is just basic information we also have access toI truly apologize if we are not able to book your additional night however I'm afraid I can only advise you with the same thing [redacted] ***: She emailed from the following email address: [redacted] ***: OkayShe is wasting my timeThank you for chatting with me tonight [redacted] ***: Bye

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I am rejecting the response because Priceline advertisement is: substantial percentage of accepted offers have resulted in savings of up to 40% in comparison to the lowest published rates on other leading online travel sites for the same itineraryPercentage based savings claims apply to rental car purchases using priceline's Name Your Own Price® reservation system only and are compared to published price for the same rental car type and dates and do not include taxes and feesRental car savings are not guaranteed and will vary based on offer price, availability and actual itineraryPriceline's Name Your Own Price® reservation system is different from fixed price travel sitesWith priceline's Name Your Own Price® reservation system, the exact Rental Car company is shown only after purchaseavailable on the App Store Priceline.com gives travelers the inside track to the best deals and discounts, PRICELINE STATES THAT "RENTAL CARS: OVER THE LAST MONTHS, A SUSTANTIAL PERCENTAGE OF ACCEPTED OFFERS HAVE RESULTED IN SAVINGS UP TO 40% IN COMPARISON TO THE LOWEST PUBLISHED RATES ON OTHER LEADING ONLINE TRAVEL SITES FOR THE SAME ITINERARY." THIS IS ADVERTISING.....SINCE I DO NOT KNOW THE NAME OF THE RENTAL CAR BEFORE I PURCHASE, HOW COULD I COMPARE? I GOT A BETTER DEAL AT DOLLAR RENTAL CAR FOR $CHEAPER.THIS IS THE SAME ITINERARYSO AGAIN AND I REPEAT, SINCE I DO NOT KNOW THE NAME OF THE RENTAL CAR BEFORE HAND, HOW COULD I COMPARE??? PRICELINE HAS BETTER GET THEIR ACT TOGETHER

Please see the response that we sent to the customer below [redacted] rgb(0, 0, 102);"> Thank you for taking the time to contact us regarding your reservation at the [redacted] And Spa for Trip Number [redacted] I apologize for the delay in resolving your concernWith our Express Deals, the hotel name is only revealed after purchase, and we have different hotel partners that provides inventory in our Express Deal programThere are instances that we have multiple partners that provides an inventory to a dealFor that, our system will not be able to be specific with possible fees that the hotel you will receiveHowever, we always advise on a Contract Page, right before booking, that the, "Reservation holder is required to present a valid Photo ID and Credit Card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." But rest assured that we always strive for a better customer experienceWith your reservation, we see in your Contract Page, that the deal you selected promised a 14% savingsBefore submitting your request, we presented you with a Contract Page to reviewThe contract has information of your request, including the summary of charges and the total savings you will get from the deal you selectedI am sorry that you were unable to grab one of our deals that offers 44% savingsI have confirmed with our hotel partner that your reservation is in their systemUnder circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contractI have reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation for a full refundThis option is only available up until hours prior to check-inAfter that time, we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Thursday, November 24, If you wish to proceed with the above option, please contact me directly at: [redacted] The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is [redacted] when you contact usYou may also reply to this email with your decisionPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI apologize for the inconvenience and look forward to hearing from you soonSincerely, [redacted] Tell us why here

From: [redacted] Sent: Wednesday, July 06, 2016 1:02 PMTo: [email protected]: Complaint [redacted] Good afternoon,Priceline has informed me that they will meet my request. If there is anything else I need to do to close the... complaint, please let me know.Thanks,Sent from my iPhone

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer selected an dauthorized the purchase of a non-refundable reservation We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] And [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation The hotel?s front desk should not have shown you our rate when they tried to charge your card for this bookingThe rate is a specially negotiated rate with the hotel that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site and we still try to price them very competitively We have contacted the [redacted] And [redacted] on your behalf and verified that although they tried to charge your personal card for $151.13, the attempt to charge was not successful because the card declinedBecause of this, they did not process any refund on your cardThey also declined our request to refund the price difference However, as a one-time exception, a refund request of the price difference, $15.18, was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business day Your bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I had to initial acknowledging the charge as I was already in Maui and couldn't check in otherwise also priceline has a no cancellation policy so I was out the amount I already paid I was told that I had to get refunded by priceline as they were the ones the set up the reservation at a condo when I bidding on hotels It is a shady way to do business and I still want the $refunded Sincerely, [redacted]

The following corespondence was sent to the consumer addressing this matter Dear Gary, We are sorry if you feel that the hotel [redacted] is not in the designated area which you want When we find a travel partner willing to accept your request, we immediately book your reservation and charge you to lock in the price and secure your rate You purchased a non-refundable reservation, and we did verify that your hotel is in the designated area that was presented to you prior to your purchaseThis reservation is non-cancellable and non-refundable We also sent a separate email that contains a copy of your contract pageThis page displays the area(s) and terms and conditions that you reviewed prior to purchasing your reservation Moreover, the area presented for Express deal reservations are not the same as those offered for our retail rates When requesting a reservation using the Express Deals option where the hotel name is not revealed prior to purchase, we provide you with the area map that break major cities into more manageable areaThis map will clearly outline the boundaries of the area in which the reservation will be bookedYour confirmed hotel is guaranteed to be within the area boundaries shown prior to purchaseAlso, the map you review during the request process will display that the area includes additional cities and/or states Remember - your hotel can be located anywhere within the shaded area shown in the map during the request process and once hotel rooms are purchased they cannot be changed or cancelled - by us or by the hotel that accepts your offer We apologize for the inconvenience and hope you find this information helpful Sincerely, Vishil M Customer Service Specialist

Dea [redacted] Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused rental car reservation Prior to submitting your request we advised on the contract page that rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not usedWe contacted the rental partner and were advised that the reservation went unused; however, it was non-refundableWe have contractual agreements with our partners that do not allow a change or cancellation to a reservation once acceptedWe are sorry if your plans changed; however, your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I understand your response I have gotten the same response several times. The fact of the matter is I was told by the employee and the manager at the counted of economy car rental that the insurance was not valid.. They have the ability to say whatever they want after the incident. After the fact you can tell me is was valid that did not help me at 2am in a foreign country when the people you are doing business with tell me your insurance in not valid and I have to buy their insurance for $400.00 dollars. I called priceline immediately and told them about the situation and asked that the insurance be canceled immediately due to it not being accepted.. I was told it was not a problem. If you look up economy rent a car San Jose Costa rica there are hundreds of similar claims posted about this same issue.. I do not understand how or why you do business with people who are scaming customers out of money.. Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we received your RevDex.com concern in our Executive OfficesAs I understand, you wanted to change your hotel as it is not in the area you wanted We reviewed the location of your confirmed hotelThe hotel you received is in fact in the Gaslamp Quarter area of the map that you reviewed on our website When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area Under circumstances, your reservation is restricted and it is not supposed to be changed or cancelledI have reached out to our hotel partner and they are currently allowing an exception to the no-cancel policy and will let us cancel for you with no penaltyHowever, they have not provided us a definite date until when the exception can be provided If you wish to proceed with cancelation option, please contact us as soon as possibleWhen you call, a member of our Executive Offices will again try and contact the hotel to determine if the hotel is still allowing the exception Please contact us directly at: ###-###-####The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through Saturday You will need to enter your Trip Number, which is [redacted] 93, when you contact usYou may also reply to this email should you decide to take the option to cancel Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada I apologize for the inconvenience and look forward to hearing from you soon Sincerely, Berna A [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAttached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation, including the passenger name, which was entered and authorized by the consumer I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Thu Jul 00:16:EDT We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $ Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50, Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1, Medical Expense Coverage $10, Travel Accident Protection 24/ Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You $ If you can raise your offer price we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Friday, August 7, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Monday, August 10, From: [redacted] To: [redacted] 0-Connections Depart between6am-10pm Jet Aircraft [redacted] Summary of Charges Airline Ticket Offer Price: $ per ticket Govt Taxes, Airline Fees and Agent Fees: $ per ticket Airline Ticket Trip Protection: $ Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful booking

size="2">RevDex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she/he purchased trip protection along with a non-refundable purchase and therefore requests a refund due to a change in plans Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase as well as the trip protection coverage View Description of Coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events [redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract page [redacted] About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] or call toll-free [redacted] for international callers) · To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information aboveIf emailing, please include your Request Number [redacted] , your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) We hope you find this information helpful and we are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-21:26: $per night Star Hotel in [redacted] Area for $82/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: The "clam capital of the world," [redacted] draws thousands of people every October to its Clam FestivalThe 17-mile-long [redacted] has more than just brown(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Free Parking Free Internet Free Breakfast Check In: Sun Feb 15, Check Out: Mon Feb 16, Rooms: All rooms will accommodate up to adults Choose Bed: $ per night King Bed - Nonsmoking Room - Free Wifi, Fridge, Microwave $ per night Queen Beds - Accessible Nonsmoking Room - Free Wifi, Fridge, Microwave $ per night Queen Beds - Nonsmoking Room - Free Wifi, Fridge, Microwave Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] Area © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $+ Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel $(document).ready(function(){ //remove link $('#secondchanceTIRemoveLink').bind('click', function() { JavaScript:removeInsuranceAction(); }); $('#applyPromoLink').bind('click', function() { JavaScript:showPromoBox(); }); $('.addSecondChanceInsuranceLink').bind('click', function() { JavaScript:addInsuranceAction();; }); $("#mandatoryFee").fancybox({ 'titlePosition' : 'inside', 'transitionIn' : 'none', 'transitionOut' : 'none' }); }); function showPromoBox() { document.getElementById('promoInputContainer').style.display = ''; document.getElementById('promoInputLink').style.display = 'none'; } function privacyPolicy() { var ppUrl = "http://www.priceline.com/privacypolicy/privacypolicy_en_smalltemplate.asp?jsk=3...⇄ window.open(ppUrl,'PrivacyPolicy','toolbar=no,location=no,directories=no,status=...⇄ } Review Important Information All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on priceline Any sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage CONTRACT_ID: [redacted]