Priceline.com

Complaint: [redacted] I am rejecting this response because: This property was far outside the advertised areaI checked the advertised area several times prior to biddingUnfortunately, I did not realize it would be necessary to save a screen shot of the advertised areaI would not have done business with this company had I had this informationThe property was not a "hotel"It was not maintained like a star hotelIt had a "guest-room" mattressThere was no air conditioning systemWireless internet was not providedThe sole internet access was wired The screen was ripped allowing bugs into the condoIt was a condoThe two times we went into the clubhouse after we arrived, no staff was presentBasic housekeeping service was not availableThe decor was beautiful, except for the mounted animal head over the bedThis was unacceptableHad we wanted a condo, we would have rented a condoWe bid for a hotel, with hotel servicesWe did not receive thisSupporting photos are attached We did not see any staff until we were driving away, at the end of our stay when we saw a maintenance workerAfter complaining of the mounted animal, he stated, "that's better than most of our complaints"As we did not purchase the condo from the location and the condo was not owned by the location, we did not spend our vacation time trying to hunt down the staff of this third partyWe spent our vacation time driving This was a bait and switchI did not bid for a condo minutes outside [redacted] I bid for a hotel within miles of [redacted] It is my understanding that this type of bait and switch operation is illegalIt is a deceptive business practice Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence According to the consumer, he/she did not authorize the summary of charges for his/her selected purchase Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the summary of charges totaling $ The consumer clearly selected the reservation, and agreed to the summary of charges, including $for taxes and fees as listed on his/her initialed contract page Choose Bed: $ per night Queen Bed - Standard Studio - Breakfast, Free Wifi Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired We are unable to assist the consumer any further in this situation Sincerely, [redacted] Priceline.com

RevDex.com, Inc In order to locate the reservation and review this matter, we ask that the consumer kindly provide priceline.com with the digit Priceline Request number, and the email address that was provided at the time of purchase Sincerely, N D’Angelo Priceline.com

Complaint: [redacted] I am rejecting this response because: it was priceline.com that changed our reservation to the drop off and pick up to the same locationWhy should we be charged a fee for your mistake? Sincerely, [redacted] ***

Complaint: [redacted] e-mail given Priceline: [redacted] Priceline trip#: [redacted] Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your [redacted] Rent a Car reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your request for a refund of of the difference because you found a lower rate for the same car rental and travel dates on January 12, We also understand that you have a copy of the lower rate you found and would like to request for a copy sent either through fax or email for further reviewYou may send the information through fax at ###-###-#### or email at [email protected] you plan to send the information through email, kindly send it in a PDF or JPG file no larger than megabytes.We hope to hear from you soon.Sincerely,Junko A***Executive Offices

Revdex.com, Inc In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Sincerely, [redacted] Priceline.com

Dear Mr***, Roman"> Thank you for taking the time to contact us regarding your vacation package under Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the delay in processing the refund for the hotel portion of your vacation packageWe have reviewed your reservation, and verified that the cancellation of the hotel portion was not processed in our system at the time you requested for the cancellationWe apologize for any inconvenience this may have caused We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledAs a gesture of goodwill, we would like to offer you (1) USD travel voucher valid towards your next prepaid booking with priceline.comThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs To redeem your voucher, you will need to book a new prepaid reservation on [redacted] Once your new reservation is accepted, please send us an email at: [redacted] This email should include the following information: -Original Priceline Trip Number that is associated with your voucher ( [redacted] ) -Your new Priceline Trip Number -The amount from the travel voucher that you received for the inconvenience you experienced with our company (USD) We will then issue a refund for USD (if your purchase price is greater than or equal to that amount)This offer is valid for one (1) year from the date of this e-mail I hope you found my email helpful! Sincerely, [redacted] Executive Offices

RevDex.com, Inc Priceline does not have access to the consumer’s priceline rewards [redacted] Card details All matters concerning [redacted] Card inquiries are addressed by [redacted] Card Customer Care at: Phone Number: ###-###-#### Phone Number Outside the US: ###-###-#### Website address is: [redacted] We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear [redacted] , We are sorry to hear your experience with the travel insurance company in order to cancel your reservation at the [redacted] Also, we apologize if you are dissatisfied with our serviceCustomers are our number one priority, and we work hard to make your experience with us a positive one Your feedback is appreciated You can view a Description of Coverage by visiting the Help section of our website, and entering the keywords Travel InsuranceThe claims procedure, as well as information on supporting documents needed, can be found in the 'Claims Procedure' section of the Description of Coverage If you have purchased insurance, you can also view the coverage in the Important Information section of the itinerary displayed on the website; select the “Trip Protection Description of Coverage” link If the Description of Coverage does not fully answer your questions, please contact the plan administrator, [redacted] Their phone number is: [redacted] If you are calling outside of the United States, please dial [redacted] Their email address is: [redacted] Agents are available Monday through Friday from 8:a.mto 10:p.m., and Saturday 9:a.mto 5:p.mEastern Time Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, [redacted] Your reservation from Mar 23, 2015Confirmation emailed to: [redacted] Itinerary details may also be accessed from My TripsSee your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ) Remember to bring a valid government-issued photo ID with you to check-inPlease confirm your flight information and chelocation with the airline prior to each departureBaggage fees are not included in your trip cost Print Receipt Email Itinerary Get the FREE Mobile App Search for a Rental Car Search for a Rental Car Search for a Rental Car Search for a Rental Car Search for a Hotel Add Trip Protection Add Collision Damage Coverage Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details Add Mid-Size Car for $82/day See Details Add Mid-Size Car from for $82/day See Details Add Mid-Size Car for $82/day See Details Add Mid-Size Car from for $82/day See Details Add Standard Car for $87/day See Details Add Standard Car from for $87/day See Details Add Standard Car for $87/day See Details Add Standard Car from for $87/day See Details Add Full-Size Car for $92/day See Details Add Full-Size Car from for $92/day See Details Add Full-Size Car for $92/day See Details Add Full-Size Car from for $92/day See Details Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details Add Mid-Size Car for $82/day See Details Add Mid-Size Car from for $82/day See Details Add Mid-Size Car for $82/day See Details Add Mid-Size Car from for $82/day See Details Add Standard Car for $87/day See Details Add Standard Car from for $87/day See Details Add Standard Car for $87/day See Details Add Standard Car from for $87/day See Details Add Full-Size Car for $92/day See Details Add Full-Size Car from for $92/day See Details Add Full-Size Car for $92/day See Details Add Full-Size Car from for $92/day See Details Saveup to 40% Add a Rental Car to Your Trip Priceline Trip Number: [redacted] You have Added a at [redacted] This is your Added reservation at [redacted] [redacted] out of star Hotel [redacted] out of star Hotel See hotel details See hotel details See map Check-in: Mon, Mar 23, - After 03:PM Check-out: Wed, Mar 25, - 12:PM Add a night to your reservation Address: [redacted] Phone number: [redacted] Number of rooms: roomNeed to add a room? Reservation name: [redacted] c tseng Room 1: [redacted] Rate provided by: Hotel confirmation number: ***.com booking ID: Booking.com confirmation number: [redacted] (Pincode: [redacted] ) Room 1: [redacted] (Pincode: [redacted] ) Amenities: Free Internet Pet Friendly Non-Smoking Gym Restaurant Handicap Accessible Business Center See all amenities See all amenities Parking Pets allowed Internet services Billiards WiFi Free WiFi Private parking On-site parking WiFi available in all areas Room type: Queen Bed - Standard Room - Wifi All rooms are booked for double occupancy Important Information Additional information Your guest room confirmed through priceline will include (one) bed, (guest room size approximately 144-sqft.), perfect for one or two travelersBedding choice Your reservation has been made for the following bed type: Queen Bed - Standard Room - Wifi Bedding policy All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineCanadian GST policy Cancellation policy Remember, your Priceline hotel reservation is non-refundable, non-transferable and non-changeableChe When you check-in, please present the confirmation number(s) printed above (one for each room) and your photo ID at the Front DeskIn addition, the hotel will require a major credit card to guarantee incidental charges (phone calls, room service, parking, resort fees, energy charges, etc.) that you may incur while staying at the hotelShould you have a special request, please contact your hotel directly at the number listed above to coordinate your arrangementsChecki Destination policy Guarantee policy Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundOrigin policy Pet policy Resort fee Cancel Reservation Cancel Reservation Trip Protection Information Insurance company: BerkelyCare Coverage: Trip Protection Description of Coverage Claim forms: To request a claim form visit [redacted] Phone numbers: [redacted] International [redacted] International Email address: [redacted] Priceline Trip Number: [redacted] Worldwide Emergency Assistance Service provider: On Call International Phone numbers: Please take these phone numbers with you when you travel [redacted] International Available services: Pre-departure travel assistance, medical assistance and emergency services

I have used Priceline a couple times and have been happy with the services provided until the experience I had today I purchased a round trip ticket through Priceline that I needed to cancel, after the hr grace period, for a non-emergency To do so, it is going to cost me $in fees, on a $set of tickets With days of notice before the flight I thought I did the safe thing when I initially made the purchase by purchasing the third party insurance I found out that was a waste of additional $18, because the third party insurance (that is listed in priceline's webpage) would not honor my non-emergency as valid claim I contacted the customer service rep from the airline, priceline, and the insurance provider and asked for help in mitigating the fees or coming up with some flexibility on a future set of tickets The insurance provider would not budge The airline placed the fee onus on pricelineAnd, priceline placed the fee onus on the airline At least, priceline was willing to waive $of the fees though However, that still left me with a $fee I have to eat for something I can not use due to my non-emergency change in plans To me, this is unsatisfactory service And, has really jaded my opinion on priceline, the airline, and the insurance provider Due to the lack of help I received in this scenario, I feel like I have been cheated of the full amount I paid I have closed my priceline visa account and will be sure to stay clear of priceline, the airline, and the insurance provider for any of my future travel needs

Complaint: [redacted] I am rejecting this response because: When we called the eight hundred number associated with this site we got price line customer serviceIt was price line that had the information and called the hotel The hotel said the price line seemed to be the parent company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would be more than happy for the Revdex.com to contact the manager at the hotelAs indicated from the beginning , I never requested a full refund on the one room when I called to cancel, even though it was only hours past the allowed time The Priceline representative offered to call the business and ask them to waive the feeSince I had just hung up from them and knew they would , I was surprised by the response from the Priceline repThe fact is that Priceline NEVER called the business, never spoke to any manager there and NEVERHad a recording of the alleged callThey continued to lead me to believe that if I could get the hotel to agree to a refund I would intact receive oneNow that I have spent many hours in the phone and email proving the hotel in fact is happy to have Priceline refund the money, the response now changes to "read the cancelation policy " Thank you to everyone at the Revdex.com for the time spent helping in this matter It appears that Priceline is running a shoddy practice and rewrds it's employees if they lie to their customers I sure hope that, at the bare minimum , this complaint will remain online for others to see if they are considering doing business with this "company" Sincerely, [redacted] ***

Our record indicates that this matter has been addressed with the consumer, and a refund has been issued Sincerely, [redacted] Priceine.com

I would start by my appreciation for priceline to make a profit, and was happy that they responded with my contract since it clearly states: Best Price Guarantee in bold letters with no link to what that means in the contract singed by me The difference in price that is clearly shown to the customer upon checkout clearly shows that the customer is not getting the best price guaranteed and is clearly advertisingBest Price is bold font! With all the ads that were flashing on the screen I am quite certain that Priceline is able to make a profit without making the customers feel like they were taken advantage of Obviously they have no desire to do what is right and would rather take advantage of people by clearly wording contracts in a way that allows them to get away with stealing Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued for the purchase Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: We could not stay in the room, yet they refuse to refundPriceline blames hotelHotel blames PricelineI end up paying for a service that I was never provided Sincerely, [redacted]

From: [redacted] Sent: Wednesday, July 09, 2014 1:40 PMTo: [email protected]: Re: You have a New Message from BBB Serving Connecticut Regarding Complaint # [redacted] Hi, I just wanted to let you guys know that I'd like to withdraw my complaint against Priceline. After I filed it Priceline got in contact with me and gave me a full refund. I'm very happy with how things were resolved and don't need any further involvement with it. Thanks, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already done what you are askingIf you checked my record you would have clearly seen you have multiple bank statements from me and I also faxed over a resent letter from my bank mentioning that it is clearly your faultPlease look into my record as this is horrible situation for meI am not in the country and I am not able to CONSTANTLY keep at this because your business has cost me more money calling and faxing documents over than what you owe meAs I mentioned the supervisors names were given to you but yet again Paula is handling my account on your end and has been for the last two months and I need this resolved NOW Sincerely, [redacted]

Dear [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices booked under Trip Number [redacted] As we understand, according to your inquiry, you found a lower rate online as compared to your vacation package booked with Priceline, and upon check-in, you were provided separate rooms Please note that in order to qualify for our Best Price Guarantee, the same exact itinerary must be available online showing the lower rate Upon review and confirmation of your price guarantee inquiry, we verified that the itinerary referenced listed a reservation with a different airline, therefore the Best Price Guarantee could not be applied Additionally, we reviewed your reservation in our system and verified that prior to booking, you selected to book rooms for the hotel portion of your packagePlease also note that prior to booking, our website provided information indicating that requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed We apologize, however, we cannot provide any cancellation or refunds for your reservation We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices