Priceline.com

Better Business Bureau, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability I apologize if the consumer is disappointed with the difference in rates; however, priceline will not be able to offer a refund for the difference in rates Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase Priceline appreciates the opportunity to clarify Sincerely, [redacted] priceline.com

Dear MsButler, Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund of the fee charged by [redacted] Airlines to correct the spelling of your name We reviewed the call you made to purchase your vacation package and determined the agent you spoke with did not make an errorThe agent spelled the name as Shanna Buttler using the phonetically alphabet, and you agreedThe agent also read the details of the reservation, terms and conditions and you again, agreedWe are sorry for any inconvenience it may cause; however, we are unable to refund you the change fee charged by the airlines to correct the spelling of your name as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi Cremeans Executive Offices

Dear Ms [redacted] Thank you for taking the time to contact us regarding your airline reservation with [redacted] Air Lines for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting to cancel the reservation for a full refund and state that you were unaware of the accepted status of your reservation We apologize for any inconvenience you experienced with this reservation; howeverAfter careful review of your record, we verified that no error occurred during the booking process Your reservation was accepted seconds after submitting your requestAdditionally, within seconds, a confirmation email was also sent to the email address provided The reservation, as stipulated on your contract, is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund for the $ service fee for exchanging the name on the ticketWe reviewed your reservation and the service fee offsets the cost of processing your transactionWe are sorry however, we are unable to waive the $service fee for exchanging the airline ticket I appreciate the opportunity to review your inquiry Sincerely, [redacted] Executive Offices

RevDex.com, Inc Please note that this matter refers to a [redacted] .com reservation For assistance with [redacted] .com reservations, please contact [redacted] at [redacted] .com [redacted] CS Operations Manager [redacted] .com Customer Service Center (USA) Inc [redacted] e-mail: [redacted] U.SDirect [redacted] Website: www[redacted] .com Sincerely, [redacted] Priceline.com

According to the consumer, he/she did not select the area labeled [redacted] for a Name Your Own Price hotel reservation The consumer states: “When my room was booked I realized that they gave me a hotel in [redacted] which was not one of the areas I included.” We are sorry if the consumer did not intend to select [redacted] Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the following city areas, which include [redacted] : City Areas: [redacted] We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund or change Sincerely, [redacted] Priceine.com This checkout page for trip number [redacted] was submitted on 2015-05-07:02: Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Saturday, June 27, Check-Out Date: Thursday, July 2, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I have been a long term customer with priceline as they are the first website I use to purchase tickets I have never had so many issues using priceline and expected to be taken care ofIt is so easy to blame the customer and close the subject but that should never happen I was searching for tickets from [redacted] and from [redacted] all to [redacted] July to the 7thAfter searching weeks on may 2nd I found the tickets at a good price from July to the 7thThrough [redacted] tickets took longer I tried purchasing the tickets for July to the 7th after I purchased them I realized they had a June date and called to find out why and they were refundedNever thought about the [redacted] tickets being in troubleAs I searched through may I tried purchasing tickets but the website would only allow ticket to be purchasedSo I had to restart the search and the price would changeI was on the website everyday for a month searchingI expect that a large corporation would treat the customers they have with a commitment quality service The right thing to do is credit the damage caused by the website failures Thank you [redacted] Sincerely, Ina Wilson

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer selected Priceline’s Express Deals service, and agreed to stay in a property located anywhere within the shaded area provided, and labeled BeavertonPriceline clearly discloses that we will find a room in a hotel in the shaded area displayed on the priceline.com website for the area labeled Beaverton The [redacted] - Portland/Beaverton is clearly located in the shaded area of the mapping guidelines for the area provided and labeled Beaverton The consumer assumed that when selecting an Express Deals reservation, he/she would receive confirmation at a property seen during a hotel search on priceline’s Published Price serviceOn each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding the cancel policy labeled under Important Information Important Information The hotel that is selected may or may not be one that you have seen during a hotel search on priceline Any sorting or filtering options previously used will not apply to this request Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers view a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotelThank you for the opportunity to clarify Sincerely, [redacted] priceine.com This contract for request number [redacted] was originally initialed on 2014-06-14:51: $per night 2½ Star Hotel in Beaverton Area for $58/night This deal saves 15% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Free Breakfast Free Internet in room Outdoor Swimming Pool Free Parking Pets Allowed Restaurant Business Center Check In: Mon Jun 30, Check Out: Tue Jul 1, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night Queen Beds $ per night King Bed $ per night Queen Beds - Nonsmoking Room $ per night King Bed - Nonsmoking Room Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Beaverton © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$3.30Congratulations! Your 5% coupon successfully applied! Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply remove coupon Mandatory fee of is collected at the hotel Review Important Information · All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline · Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request · Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price · Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives · If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policyand the travel insurance Description of Coverage

Dear Mr [redacted] , Roman"> Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you only used the first night of your reservationWe contacted your hotel and spoke with Bridgett, the general manager of the hotel who confirmed that you only used one night of your stayA refund for $was issued on May 5, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for choosing to contact usI hope you found my email helpful Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your airline reservations for Trip Numbers [redacted] class="MsoPlainText">We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your requests and verified the first reservation booked was with Trip Number, [redacted] This reservation was booked on July 17, and it is a roundtrip flight from [redacted] This reservation is active on our system and a reservation confirmation or a copy of the itinerary was sent to your email address two minutes after the reservation was acceptedOur records also indicate that you checked the status of the reservation online multiple times after purchaseOur records indicate that you attempted to book the same airline tickets for the same passengers on August 2, and August 3, Those attempts were rejected because the same passengers were already ticketed Furthermore, your reservation with Trip Number, [redacted] was canceled for a full refund in the amount of USD on August 8, according to the airlines fare rulesThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days In addition, your reservation with Trip Number is [redacted] ***e The one way tickets were from [redacted] t (PHL) to [redacted] for the same passengers to depart on August 27, This reservation is still active because the tickets are non refundable according to the airlines fare rulesOur ability to change or cancel a reservation would depend on the airlines fare rules Your reservation can be changed for future travel; however, you will be responsible for an airline imposed exchange fee, any difference in fare and a per ticket service feePlease note this option will no longer be available after August 27, at 5:PM If you have further questions, feel free to contact customer service at [redacted] Thank you for your time and we hope you find this information helpful Sincerely, [redacted] Executive Offices

HelloPlease see the response below that we have sent to our customer Thanks [redacted] 0in 0pt;">Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Prices constantly change depending upon availability and travel dates Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceTo initiate your claim you should call within hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservationThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy Additional restrictions apply In addition, the rate you purchased is non-changeable, non-cancelable and non-refundableYou requested a [redacted] in the [redacted] - [redacted] Area where the pool is not guaranteed and any sorting or filtering options previously used will not apply to this Name Your Own Price requestThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsBecause of this, we are unable to cancel itInstead, a refund of the price difference of $was issued on November 22, We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesThis is regarding your request for a refund of your reservation We received your information that our representative has offered a refund of this bookingOur records indicate that you have contacted our Customer Service Department several times regarding the offer price you intended to place for your requestYou were correctly informed by our agents that you purchased a reservation that is restrictedHowever, with your advice that the rental car company has allowed a cancelation, our ability to refund your reservation is at the discretion of the rental car partner's corporate office We escalated your concern to [redacted] corporate officeWe received a response from *** Corporation's Customer Relations DepartmentWe were informed that you used the reservation under the Rental Agreement Number [redacted] They also informed us that no refund can be processed We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** [redacted] Executive Offices

Dear Mr [redacted] , size=2> We are contacting you today regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you returned the car earlier than expected and you would like to receive a refund for the unused daysWe apologize for any confusion; however it is industry standard that pre-paid reservations are booked in 24-hour blocksThe additional day charge is shown on your Contract Page under the Summary of Charges section that was disclosed prior to purchase Our ability to refund your reservation is at the discretion of the rental car partner's corporate officeWe researched your issue with the rental partner directly and they advised that the reservation will be charged for days The rental agreement you received at the time of rental noted the return was on August at 5:PMThe car was returned early but there is no refund for the unused days We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, Ben White I feel Priceline's response to my complaint completely unacceptable The no cancellation and no change rule when placing a reservation is fine as long as the reservation was not made with fraudulent and misleading advertising Entry to the Florida Keys did not indicate the hotel it was miles north of the keys entirely After I discovered this mistake within hours of making the reservation, due to erroneous and egregious advertising, Priceline refused to refund the $Priceline charged to my credit cardPrice line refunded back only $ Even though this mistake of booking a reservation was due to Priceline's misleading advertising, they still felt that they should receive a $cancellation fee and $booking fee Then the last $in question, of the total of $183, Priceline told me they would credit $to a new order of a reservation I spent a good hour + on the phone with several customer service reps, the 1st one I spoke with 20-minutes and she was not taking care of my problem I asked to speak with her supervisor, she said her supervisor was busy and that I would have to wait I asked her how much longer would I have to wait? She said minutes I said fine SHE THEN HUNG UP ON ME PLEASE CHECK THE NOTES ATTACHED TO HER FILE I called back, of course I got someone else and asked to speak with his supervisor right away I spent the next minutes explaining what I had been going though and the fact that the previous customer service rep hung up on me after speaking with her for about minutes This customer service supervisor did not care that the previous customer service rep had hung up on me So, after speaking with this supervisor for minutes or so, she said she cant' help and that if I would like to contest this any further that I would have to start writing to the company to a dept The supervisor would not even give me person's name to write to but just a dept Then she just ended the call That was a horrible customer experience So, because of the misleading advertising on Priceline's part, a mistake was made Priceline, adamantly, refuses to take responsibility for their misleading advertising to correct their mistake by not letting me make a location correct reservation and apply the full amount that I paid within hours of making the 1st reservation The reservation I was making was more than days in advance Priceline duped me with their advertising as a consumer and is making me pay for it Due to the extremely unsatisfactory treatment as a customer and their misleading advertising, it is Priceline's responsibility to return my full refund

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this rental car reservation.In order for us to research this further, please send us the email you received for this reservation showing your wife's name as the driver.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] (operated by [redacted] ) for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund for the return portion of your reservation as it was booked for the wrong dateWe are sorry that we will be unable to offer a refund for your reservationBefore submitting the request, you were asked to review and initial a Contract PageThe contract has details of the reservation including the dates of your travelIt also has the information that the reservation is non-refundable, non-transferable and non-changeableBy submitting the request, you indicated that you have reviewed the contract and all information are correct For your reference, a copy of the contract page has been sent in a separate email We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, priceline misled the consumer by not disclosing the total charges or cancel policy prior to purchaseAttached hereto, is a copy of the consumer’s initialed contract page, presented and authorized prior to purchase, agreeing to the cancel policy as well at the total summary of charges I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-21:12: [redacted] [redacted] FREE Cancellation until 12:PM on 05/28/ Freebies: Hotel Freebies: On Sale Now -> Save 30% on this stay — Free Breakfast Check-In: Fri, May 29, 2015Check-Out: Sat, Jun 13, Room Type: Queen Room with Two Queen Beds - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, May 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, May 28th and noon on Friday, May 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, May 29th) Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: QUEEN BEDS NON-SMOKING ROOM WITH FREE BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 30% on this stay — Stay Save Offer Details Free Breakfast Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, May 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, May 28th and noon on Friday, May 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, May 29th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Priceline did not address the core issue of my complaintI was told repeatedly by Priceline agents that Priceline was not the party to cancel the return leg of my ticket, when apparently they were the party charged with that task according to US Airways and eventually Priceline agent ***, I.d6zMoreover, [redacted] also told me to call Priceline to cancel before my insurance claim could be filedAdditionally, I want to know why most Priceline agents told me during my repeated calls, I was being transferred to a supervisor when that was not the fact [redacted] explained Priceline protocal in that regard, but never answered why I was told I was transferred to a supervisor Stated differently and until a satisfactory explanation is offered, it seems statements of fact were deliberately offered several times on two matters: Priceline told me repeatedly, US Airways was responsible for canceling my return ticketI was being transferred to a supervisor when I was not Nowhere in Priceline's [redacted] ' first response did she deny any of the two above complaints concerning apparent statements made by Priceline agentsTo me, that is significantMs [redacted] vague and deflective remarks "When you called US Airways, they advised you to call Priceline", begs the question why did I call US Airways when my first call was to PricelineI will answer that question; because Priceline told me I had to My reason for traveling to Arizona was to aid my year old father during the process of an involved surgeryI was aware that his circumstance could become quite fluid and it hasNone of this is fun and I still don't know when I can returnI bought "trip insurance" to guard against unforeseen changes to my return itineraryTo file a claim, according to [redacted] , the insurer, I would first need to cancel my return itineraryWhen Priceline consistently told me they could not cancel, it seems they were trying to block my ability to make a claimThis process may involve details I have no means to understand unless an in depth investigation is made or Priceline clearly explains what is going onIn any event this affair is way more stressful than what I bargained forI bought trip insurance as part of my ticket contract with PricelineMy part of the bargained for exchange was to payI paidPriceline's part is to provide tickets to fly including an insurance policy that will pay according to its terms I wonder if [redacted] is a subsidiary of PricelineBelow is a portion of the policy guarantee on the Priceline website where I purchased my ticket Post-Departure Trip InterruptionThe Insurer will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s or Business Partner’s Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Trip is delayed; or 2) you are unable to continue on your Covered Trip after you have departed on your Covered TripFor item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Trip and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Trip or to prevent you from continuing your Covered Trip Post-Departure Trip Interruption BenefitsThe Insurer will reimburse you, less any refund paid or payable, for the following: the additional transportation expenses by the most direct route from the point you interrupted your Covered Trip: (a) to the next scheduled destination where you can catch up to your Covered Trip; or (b) to the final destination of your Covered Trip; the additional transportation expenses incurred by you by the most direct route to reach your original Covered Trip destination if you are delayed and leave after the Scheduled Travel Date unused Rental Car Reservation costs, if purchased MsBetts, thank you for your continued interest in my Revdex.com complaint against Priceline's conductI stand ready to answer any question or provide any information I can provideAgain, thank you Sincerely, [redacted]

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued in accordance with the savings offer Sincerely, [redacted] Priceine.com

HelloPlease see our response to the customer below Thanks [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We are sorry to hear about your experienceWe understand that the rental car company did not let you pithe vehicle because you only had a debit cardWe reviewed your confirmation email and it was indicated on the Dollar Rent A Car rental policy and rules information that debit cards are not allowed in the following locations [redacted] , areas Of [redacted] **, areas of [redacted] **, areas of [redacted] areas of [redacted] and areas of [redacted] **Your pilocation is in [redacted] International AirportWe also indicated that the driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositIt was also stated to review the partner's policy information for specific information about using a debit card since rental car companies may have different requirements For the inconvenience, we sent you a separate email that contains a coupon to be used on a future priceline.com Rental CarThe coupon will provide a discount of 10% on your next reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices