Priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer is requesting to cancel the reservation Desired Settlement: “I request pricelne.com either cancel my reservation and fully refund me, or pay the extra charge.” The following was sent to the consumer addressing this matter: We have reached out to our hotel partner and they are allowing an exception to the no-cancel policyThey will allow a cancelation for a full refund up until days prior to your scheduled check-inShould the consumer want to proceed with the cancelation, kindly reply back to this email as soon as possible with our consent to cancelPlease be reminded that your reservation was booked for cheon Wednesday, August 17, Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence Sincerely, N D’Angelo Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer states: “The day I booked this hotel, the cancellation policy was different that what is posted here.” Please note that the contract page viewed and initialed by the consumer is a stored contract page and cannot be altered Please also note that this RETAIL property, [redacted] , offers several different room rates dependent upon the room type and cancel policy The more restrictive the cancel policy, the lower the room rate The more flexible the cancel policy, the higher the room rate This property does offer the option for same day cancelation at a higher room as follows: “FREE Cancellation until 02:PM” Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 2:PM local hotel time on the date of arrivalIf cancelled or modified up to 15:on the date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be charged However, although [redacted] may have intended to select a room rate that offered the above listed cancel policy, [redacted] selected a room rate that offered the following cancel policy: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, August 6th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, August 6th and noon on Saturday, August 9th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 9th) This information, including the various cancel policies associated with each room rate, may be viewed by the Bureau when accessing the priceline.com website http://www.priceline.com/hotel/rateSelection.do?jsk=344b050a334a050a201408291412...⇄ We appreciate the opportunity to clarify.Room Details:Studio Suite Ns Studio Suite:King Bed:Living Area With Sofa-Sleeper:Full Kitchen:Free Wifi Sincerely, [redacted] priceline.com

In order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase class="MsoBodyText"> Thank you, N D [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I wanted to leave from West Palm Beach Airport on July 2, from a medical emergency; my daughter had a heart attack I contacted Priceline and they could not get me the price I wanted at West Palm BeachI inserted I wanted to travel for $roundtrip from West Palm Beach to PhoenixPrices came up too highI put in Fort Lauderdale at $(Miles form my home) at $150, figuring I could get a cab for $which would met my financial goalI am and can only spend a certain amount of moneyWhen I hit the button at thed $price at Fort Lauderdale, the price on the computer came up with a flight for $from Fort Lauderdale to PhoenixThis is how Priceline manuevers a traveler into a high price at an undesirable airport If I had traveled from Fort Lauderdeale at $150, I could have been able to afford a cab But the deceitful part of Priceline is one punches in a price of $and Priceline comes up with double the price at an airport I did not want to travel from and would never have been able to afford a cab When I called and complained about this exorbitant price at an Airport I did not want at that price, Priceline made deductions from the $price and would not fully reimbuse me Priceline gave me a credit of $which forced me to use Priceline again although I wanted to go to another company Again the same thing happenedI was given Fort Lauderdale Airport on second go around for $ They used the same tactics One puts in the price one wants and Priceline comes up with an exorbitant priceI complained profuselyPriceline has reimbursed me $for second errorBut I want to be reimbursed for first trip for $ Priceline made deductions from my payment of $when it is their deceitful method of making airline flightsPriceline is running a Ponzi scheme and stealing form people who make airline flightsThey tell you to put in your price, and then come up with a double price at an airport far from one's home then they make deductions from a flight you have cancelled due to their exorbitant and deceitful tactics Priceline is a deceptive, deceitful, disingenuous, fraudulent, underhanded, untruthful company that collects fees when people are assigned to airports at double the price I am traveling on a medical emergency and need the lowest price possible for the trip from West Palm Beach to Phoenix I do not intend to be ripped offI want all my money returned to me from their deductions and want to be reimbursed $for being pushed around, which caused my high blood pressure to rise, my heart to beat continuously I am under a lot of stress for my daughter's heart attackI do not need any more stress from a corrupt company as PRICELINE I have already reported them to the Federal Trade Commission and intend to put them on FACEBOOK for their fraudulent practiceS I also intend to report them to the Attorney General of Connecticut Companies as Priceline should be out of business No fraudulent company deserves to be in business and treat customers by deducting fees for their mistakes No one should ever use PRICELINE [redacted] ###-###-#### [redacted]

11.0pt;"> RevDex.com, Inc. Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $39.42 was issued on 7/23/2015. Sincerely, [redacted] Priceine.com

I am rejecting this response because I did not see anything on my phone on Priceline's website about collision insurance and don't recall checking any box, saying "yes"In other words, I believe they intentionally make this not noticeable and deceptively "build" in the insurance in a manner that customers are unaware of what they're signing up for Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that [redacted] Corporation charged you for the cost of this reservation when the reservation was already paid upon booking The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests (insurance coverage, additional driver, etc.)In addition, an additional driver can be added at the counter for a fee payable directly to the rental car companyThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms We have contacted [redacted] Corporation on your behalf and verified that the amount they charged for this reservation is valid because you agreed to purchase the following items when you pick up the vehicleThese items are not included in the total cost of the reservation that you paid upon booking Loss Damage Waiver $ Liability Insurance Supplement Personal Accident Insurance (PAI/PEC) Premium Emergency Roadside Service Option Uninsured Motorist Protection Additional Authorized Operator Concession Fee Recovery Energy Surcharge Tax (21%) Total $ Since you've purchased the Loss Damage Waiver or Collision Damage Insurance when you have already purchased this upon booking, your refund for the Collision Damage Insurance has been processedA refund for $was issued today, July 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

RevDex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability We apologize if the consumer is disappointed with the difference in rates; however, priceline will not be able to offer a refund for the difference in rates Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-09-11:24: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Saturday, September 27, Check-Out Date: Sunday, September 28, [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Fitness Center, Free Parking, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] We are contacting you today regarding your rental car reservation with [redacted] Rent A Car for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that [redacted] Rent A Car charged you for the insurance and you would like to be refunded We apologize for the inconvenience this may have caused We contacted [redacted] Rent A Car and verified that you were charged for $for the insuranceThe $is the total charge which includes other optional items purchased at the rental counter and are payable directly to the rental partnerSince [redacted] Rent A Car will not refund their insurance charge, I submitted a refund request in the amount of $which is the difference between the insurance that you purchased on our website and the Loss Damage Waiver that you paid at the counterThe refund request which will be reviewed by our management team and it may take up to days to processIf the refund is approved, we will mail a check to the billing address that you provided and it will take up to to weeks to receive the checkBelow is the billing address that we have in our record: [redacted] We have forwarded your issue to our rental car team to provide a feedback to our rental partnerRest assured that everything has been noted and your feedback will be passed on for documentation and reference We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] By [redacted] for Trip Number [redacted] I am writing to let you know that we have received your RevDex.com concern in our Executive Offices We understand that you are requesting a refund of the price difference since [redacted] showed a lower rate for your reservation Prices are constantly changing depending upon availability and travel dateFor this reason, our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the differenceCall us within hours of booking on priceline.com to initiate your claimThe lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservationThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy Please note that in order to initiate your claim for our Best price Guarantee, the following rules should be met: You should have called us within hours of booking on priceline.com to initiate your claim The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy The screenshot you provided shows only an offer from [redacted] it does not show the travel date, the room type, the cancellation policy and the mode of payment yetTherefore, we are unable to process a refund of the price difference for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

From: K [redacted] ] Sent: [redacted] **To: I [redacted] C [redacted] hi Madelyn Thank you for your assistance Priceline, although I figured out the problem on my own after a few hours of panic, are still sending me his emails and no one has said anything about his personal information being sent to me, and continues to be sent to me There's a larger issue within Priceline and an executive should contact me to go over these emails I am continually receivingAgain, I cannot get through to them for they make it hard for customers to call inThanks, [redacted]

Complaint: [redacted] I am rejecting this response because: The reason I didn't have my latest insurance card with me was because I was toldby my [redacted] insurance agent to leave it in my personal vehicle, which was parkedin [redacted] Moreover, other rental car companies within the past few weeks all have accepted my "expired" card as valid proof, because all they need is my policy number and my insurance agent's phone numberHere are the reservation numbers from past rental car purchases via Priceline - [redacted] - for your reference.Anyways, it was Sunday night at PM, and my insurance agent's officewas closed, so I asked the rental agent to see if I can have my wife email/fax aphotocopy of my latest [redacted] insurance policy to them, but he said no, becauseit's not on the list of "acceptable" documents, and he showed me that list on a piece of paper So I asked him if this "list" is disclosed any where, and he told meto go to [redacted] ***-A-Car's web site and check it out (So I later went totheir web site, but didn't see the list Here's the link to their web site : [redacted] On their web site, it DID NOT mention anything about photocopies are unacceptable!)I then asked how come Priceline didn't give me a heads up, then he showed me this fineprint from the Priceline's agreement (I could tell that he's was following a "playbook", because he seems to know all the answers):"You may be required to show proof of transferable insurance for loss or damage to the rental vehicle that is valid in the state where vehicle will be rented Insurance from outside of the U.Swill not be acceptedPlease review the partner's policy information for additional details." Here's the complaint - Priceline needs to change the verbiage in this agreement from "MAY BE" to "MUST" in LARGE BOLD print, or whatever it takes to get customers' attention, because they will be in for a "sticker shock" later Moreover, Priceline needs to provide a link to the rental car company website informing us what types of documents are considered "acceptable" Lastly, even if the customers DECLINE to buy insurance via Priceline, it means NOTHING to the rental car company Like I said, no where on [redacted] 's web site is this information disclosed, but all the rental car agents have this list So this begs the question - why NOT disclose this list publicly on their web site ? The link above DID NOT show this list - it DID NOT even say that photocopies are not acceptable It seems to me that [redacted] Rent-A-Car just pulled a "bait and switch" scheme on me- by luring me via Priceline (ie, bait), and then at the last minute, made me buy products I didn't need (switch) Instead of paying $ 122+/week for a small four door hatchback, now I'm paying $ 236+/week for it Sure, the additional cost was due to the car insurance purchase, but that's because I was forced to buy it, not because I want toEven though I already DECLINED the purchase via Priceline, but that meant absolutely NOTHING to [redacted] Rent-A-Car I even asked the agent if I can amend my contract, few days later after my wife mail me these "acceptable" documents, and still agreeing to pay for the days which I "didn't have proper insurance" The rental car agent, and later the [redacted] y's customer service rep, all said NO They all said the same thing - "I have only one chance to do it, and that's at the rental car counter" That begs this question - is [redacted] Rent-A-Car really concerned about renters having valid insurance or do they just want to sell unnecessary products to renters ? That's why I'm rejecting this response, because I believe Priceline could've done better to protect consumers from their partners' bait and switch schemes like these Sincerely, [redacted] ***

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer and a refund for $was issued on August 19, Sincerely, [redacted] Priceine.com

Dear Mr [redacted] , Thank you for contacting us regarding your concerns and feedback for your reservation with [redacted] Mount Pleasant for Trip Number [redacted] We are writing to let you know that we have received your letter in our Executive Offices /> I understand from your letter that you are requesting to be reimbursed because after you arrived at the hotel you were advised that they offered a military rate that was less than the rate you paid through the priceline web siteI am sorry for the confusion about the rates priceline has available for customers to purchase Military rates offered by this hotel are not made available to the general public and require a military ID to get, similar to a special buying clubs discountsTherefore, they are not subject to the Best Price GuaranteeHotels do not offer military rates to the priceline web site, but many times the military rate they offer is no different than the rate that they provide to our customers(Example – 6/8/14) I am sorry, but priceline will not be able to offer you the requested refund Please contact us directly at: 1-866-xxx-xxxxThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through Saturday You will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Dear Revdex.com, This was the reply I got from Priceline: "The card application has to go through a review process and is subject to credit approvalIf you were approved for the Priceline Rewards *** Card, you will receive your credit card in the mail within business days from the date you were approvedIf you were signed in to your priceline profile at the time you were approved, the credit card information is stored in your profile under the payment info section You may use the credit card to make a purchase at any time on our websiteIf you were not signed in to your profile at the time you were approved, you will need to wait until you receive the credit card in the mail to use it on any purchaseWe apologize that we will be unable to provide your request for an immediate $cash backThe $bonus comes in the form of a statement credit." While I was grateful for their apology, the crux of the matter is, the statement on the payment page said, "Get $of your current purchase," which is clearly impossible, due to the above requirements regarding obtaining a Priceline credit card, and whether or not you were signed in at the time, which also isn't mentioned on that payment pageI therefore still submit this is advertising, designed to get people to apply for the [redacted] card, which, does impact people's credit history if they're deniedAll I'm asking if that they admit this small piece of their advertising puzzle is misleading, grant me my $50, so we can all move on here Sincerely, [redacted]

Dear [redacted] We are contacting you today regarding your hotel reservation at the [redacted] ***, Henderson booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your original hotel is overbooked and will be unable to accommodate you for your reservationWe apologize for any inconvenience this may have caused Per our conversation, we have secured alternate accommodations for you at the below property Trip Number: [redacted] Hotel Name: [redacted] Hotel Phone Number: ###-###-#### Hotel's Address: [redacted] Check In Date: Thursday, April 7, Check Out Date: Saturday, April 9, If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Date: 3/13/5:PM Subject: RE: Executive Offices Airline Trip Number [redacted] ( [redacted] ) Case ID: [redacted] Ignore the previous emailI just spoke with Priceline and the refund was approvedOverall, I have to say that I am very satisfied with how this matter was attended to and I can see why your business is so successfulEven though I couldn't get all of what I wanted, I still appreciate what I was givenI will be booking my hotels through Priceline for my trip and you have all my future business Kudos to the executive team! Warm Regards, [redacted]

Revdex.com, IncRevDex.com, Inc The consumer is requesting a refund on her past hotel stay because she was given a smoking room and her fiancée has asthmaWhen the customer contacted us during their stay, we spoke with the front desk and were advised that no non-smoking rooms were available, and no refunds could be offered We advise customers on the contract page that for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedWe are unable to offer a refund or compensation as requestedBelow is a copy of the contract page that the customer initialed and agreed to prior to submitting their offer 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Friday, June 20, Check-Out Date: Sunday, June 22, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate only If you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy We appreciate the opportunity to clarify Travel Insurance: US$ Priceline Hotel Coupon: -US$ oupon This coupon is invalid or has expired account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the tr

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you experienced issues during your stay at your hotelWe reviewed your concerns with the property and made sure that your experience is documentedSince you used your reservation, your hotel is unwilling to offer a refundHowever; as a gesture of goodwill, we would like to process a refund equal to 20% of your entire reservation costA refund for $was issued on June 27, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Customer Information - [redacted] According to the consumer, the reservation did indicate that the hotel room rate was listed in Taiwan dollar Attached hereto, is a copy of the consumer’s contract page indicating the summary of charges in TWD – Taiwan dollar This checkout page for trip number [redacted] was submitted on 2015-12-16:48: Please verify the following information to continue with your request Please enter a valid zip/postal code [redacted] FREE Cancellation until 12:PM on 03/30/ Freebies: On Sale Now -> Save 10% on this stay — Free wifi Check-In: Fri, Apr 1, 2016Check-Out: Tue, Apr 5, Room Type: Queen Room - Max Guests Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, March 30th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, March 30th and noon on Friday, April 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, April 1st) Summary of Charges Room Cost (details) NT$ Rooms Nights Room Subtotal NT$ Taxes & Fees NT$ Total Charges NT$ Prices are in TWD promo cancel policy rate details Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, March 30th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, March 30th and noon on Friday, April 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, April 1st) Room Cost Description The room cost displayed in the Summary of Charges is an average per room, per night over the length of your stayA complete list of nightly rates for your stay is shown below Queen Room Reservation Name (Age or Older) [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: STD RM W QUEEN BED FLAT SCREEN LCD TV WIFI IS FREE IN ROOM COFFEE TEA · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 10% on this stay — Free wifi · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, March 30th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, March 30th and noon on Friday, April 1st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and fees Any remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, April 1st) · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundYour credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate