Priceline.com

HiPlease see the response below we have sent to our customerThanks [redacted] 150);"> Thank you for taking the time to contact us regarding your reservation at The [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your booking because the hotel you received does not have a casino Our website provided a general description of the area you selected and does not necessarily mean that all properties within the area has a casinoWe carefully reviewed your records and found that you booked an [redacted] s Deal reservation that does not guarantee a casino for the property that will accept your request We are sorry; however, you have a restricted reservationPrior to booking your request, we presented you with a Contract Page to reviewThe contract has the information that once book, the reservation cannot be changed, cancelled or refunded For future reference, this concern and all communication regarding the reservation has been noted We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Our records confirm that the consumer accepted the option to purchase Collision Damage Insurance at the total cost of $ Attached hereto is a copy of the consumer’s contract page authorizing the Collision Damage Insurance at the total cost of $ You contacted priceline.com requesting information about one of your trips This link has been provided to you so that you can view the Contract Page you were presented when you were submitting Trip [redacted] Just click on the link, or if that doesn't work, please copy and paste the entire link into your browser [redacted] Note that in order to view the page referenced by the link above, you may need to have [redacted] installedIf you are unable to view the above page, you can download [redacted] from [redacted] Please do not reply to this e-mail as it will not reach customer serviceIf you have any further questions please visit the Help section of our website Sincerely, priceline.com Customer Service Team

Attached hereto is a copy of the consumer’s initialed contract page indicating that the consumer selected and authorized the purchase of a non-refundable, non-changeable reservation We are sorry we are unable to assist with a refund Sincerely, N D [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-08:04: Please Review Your Request 2½ Star Moderate-Plus Hotel, Tuscaloosa Area Which hotel will I get? CheDate: Tuesday, March 8, Check-Out Date: Thursday, March 10, Region Tuscaloosa, AL City Area: Tuscaloosa CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

[redacted] repeat scroll 0% 0%;">Hello, I filed a complaint with the Revdex.com in Connecticut on Priceline LLC, my complaint number is [redacted] They have issued a refund in full to me today Thank you very much in assisting me with this problem and for the resolution [redacted]

Complaint: [redacted] I am rejecting this response because: Good Morning [redacted] It's been a life experience to deal with Priceline The problem continues with Priceline when they say I can use the ticket before March 16, 2016, pay $and a $add on fee each way, that's another $120, so now the ticket will cost me $720, plus pay the price difference of the $and the current price of the ticket now ( the price now is actually cheaper ) The information I have received from [redacted] is: to BOOK before March 16th, but can fly at anytime, the need to pay $for re-booking with no add on charges, and the current price of a ticket is $ What I don't understand is why Priceline, who doesn't even own an airplane, have more control over the airline ticket then United? Can't Priceline do the same for me as United to keep a customer satisfied, and continue goodwill for future business? I would like to use my $ticket, pay the $re-booking fee and use it for the dates of June - 29th of Sincerely, Carleen J [redacted]

Our record indicates that this matter has been addressed with the consumer, and the reservation was cancelledWe reviewed our records/telephone recording record and verified that the agent who assisted the consumer in exchanging the reservation correctly advised the consumer of the fees and the customer agreed to proceed with the exchange Sincerely, N D [redacted] Priceine.com

Please see the response below that we have sent to our customer Thanks [redacted] 0pt;">Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize for the inconvenienceWe understand you are requesting for a refund of the difference between your original ticket cost and the new ticket you had to purchase because the airline cannot locate your mother's airline ticketWe reviewed your information and confirmed your reservation was canceled for a refund in the amount of USD on May 27, Our records indicate that the cancellation was processed with a cancel fee of USDIn addition, the processing fee per ticket was refunded in the amount of USD on June 17, The refund was processed in two separate transaction that would amount to USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Furthermore, a refund request for a total of USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestThis amount includes a refund of the difference plus USD as a compensation for the inconvenienceThis process can take up to daysI will try to expedite this process for youOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservation for at the [redacted] Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your upcoming hotel reservation at the [redacted] Downtown Hotel Please contact us directly at: [redacted] before your check in date, which is on March 20, Refund or cancellation may not be available after this dateThe Executive Office hours are 9:a.m to 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] , when you contact us Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the United States or Canada We look forward to assisting you and resolving your issue Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: As I stated in my last email, the only two star hotels that were available were the Spring Hill suites and the [redacted] The [redacted] that they I ended up with was not a three star hotel in that area the month or more before while I was bidding I'm pretty sure it was a and a half star but it was not a three star I would check to see what hotels were three star on the whole site not just name your price area and it was always just the two that I named Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer purchased a Published Price airline ticket with [redacted] is the merchant of record and charged the consumer’s credit card accordingly On behalf of the consumer, we contacted [redacted] to request an exception to their fare rules/restrictionsHowever, the airline advised that the customers' itinerary was not affected by terrorist attacks and they are unable to provide any exceptions/refundsThe reservation remains non-refundable and non-changeable We are sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the airline directly for any further assistanceAirline Contact Information [redacted] Sincerely, ND [redacted] Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer, and appreciate the opportunity to respond According to the consumer, he/she purchased a rental car reservation directly with the rental car partnerThe consumer requests a refund for the Name Your Own Price rental car that was purchased with priceline.com Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the selected purchase We are sorry we are unable to further assist the consumer with this matter Sincerely, ** [redacted] Priceluine.com This contract for request number [redacted] was originally initialed on 2014-07-09:52: · · · AUTO · AC Unlimited Mileage Mid-Size Car Pick Up/Drop Off: [redacted] Pick Up Date & Time: Thursday, July 24, - 8:AM Drop Off Date & Time: Wednesday, July 30, - 10: AM Rental Company: Total Charges Days at: $/day Total: $ Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Summary of Charges Your Offer Price: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: prices are in US dollars $ (Additional payment required for the child seats.) Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's name Any funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Please see attachment Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, Priceline did not notify her/him via email or cell that her ticket request had not been accepted for purchase I am sorry that the consumer was unaware of the status of her request With Priceline, consumers are instructed to check the status of each request by visiting the Check Your Request section of the Priceline website or, contacting PricelineDue to possible errors in email address' or technical problems beyond our control that could delay email, at no time during the request process do we commit to providing e-mail confirmation notice or cell phone notice to consumersIt is the consumer’s responsibility to check the status of each request submitted on our website Additionally, travel rates fluctuate constantly due to changing availability, and we are unable to guarantee confirmation for airline ticket requestsPriceline tells consumers that rates are not guaranteed until purchased We are sorry that the reservation selected was not available, and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe fees involved in changing the reservation were provided to us by the airline and we are unable to waive the feesThe consumer may contact the airline directly concerning any further assistanceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Complaint: [redacted] I am rejecting this response because: Priceline listed the hotel as having free internet-access, thus this was included in the price paid to pricelineThe hotel when signing in at the hotel lists the internet-access as part of the mandatory resort fee, thus one is paying for internet-access yet againThis is further indicated at [redacted] Thus the consumer is double-charged Priceline has incorrectly listed internet-access as free since the consumer pays for it through the resort fee at the hotelThus priceline should reimburse the customer accordingly Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Good afternoon, I am forwarding you a communication I received from Priceline, in which they indicate that US Airways has cancelled my reservationSince I am not receiving the services that I allegedly contracted for (my position is still that no contract was entered into), I should receive a full refund from Priceline Please let me know if you need any further information Thank you, [redacted] Tel [redacted] ---------- Forwarded message ---------- From: 'Travel Support Team Date: Mon, Jul 14, at 7:AM Subject: Executive Offices Airline Trip Number [redacted] (K [redacted] ) To: [redacted] Dear [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you are requesting a refund for your ticket reservations as you have received an error message during booking We have reviewed your record and verified that no system error occurred during the booking of your reservationThe reservation was booked per your requestWe have contacted the airline, and US Airways have informed us that they cancelled the reservation due to duplicate bookingThey advised that you may be eligible for a refund and this is subject to approvalHowever, since you disputed the charge with your bank, we will be unable to proceed with the refund requestYou will need to wait until your bank or credit card company resolves the charge back with our company and/or the airline We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices -- Sincerely, Maria Riegger

Dear Mr [redacted] We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you have complaints regarding the star and guest rating of the hotel and you would like to be refunded We have reviewed your reservation and verified that the hotel has an average guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe also checked [redacted] .com and verified that the hotel is rated consistently as a star property with high average guest ratings We contacted the hotel and they advised that you checked in and used the reservationI apologize; however, I will be unable to process a refund for your reservation We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Joe A [redacted] Executive Offices

Dear MrLevy, Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that the airline did not allow you to take your flight as you were unable to provide the necessary documentation to enter Israel and are requesting a refund of your ticket Prior to booking your reservation, you were asked to review your contract page disclosing the terms and conditions of your selected purchase We stated on the contract that "we have no special knowledge regarding foreign entry requirements," and "Priceline therefore urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations." In addition, we sent you a reminder e-mail, days prior to your departureThe documentation you will need will vary depending upon your citizenship and your destinationThe email we sent reminded travelers to contact the embassy or consulate of all countries you are traveling to and connecting through if you are unsure of the travel requirements for your destination It is the traveler's responsibility to ensure that they meet the necessary documentation needed by the country they are entering The fare rules associated with your ticket determine whether they can be refunded or exchangedBecause these rules are governed by the airline, we ask that you contact [redacted] directly regarding your request for a refund For your reference, a copy of the contract page has been sent in a separate email We are truly sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna Abelida Executive Offices Original Message Follows: ------------------------ Customer Information: Isaac Levy Ave K Brooklyn , NY Daytime Phone: ###-###-#### E-mail: [email protected]

Complaint: [redacted] I am rejecting this response because: No, I did not say that I was charged for my request with $45, I indicated that my bid was accepted for $but you charged my $which was the daily offer price as opposed to my bided price which was $I understand that if I bided the $66, I will not be able to get a refund, exchange or transfer but that was not my bid, only the suggested offer, my bid offer was $However, I completed the reservation offer anticipating on a $per day rental, not a $per day rental as far as the summary page, all of the information was disclosed to me after I had completed my personal information anticipating on reserving the $per day rental After speaking to at least four of your representative regarding this matter on that very same day, one was Chad, the others were [redacted] ***, they indicated to me that they saw where it accepted the $per day rental before I was charged the $but it was nothing that they could do about itOne of your sales representative by the name of [redacted] indicated to me that she was working from home, not onsite and that there of higher power that I could speak to and that she was the manager in charge which I feel was very unprofessional on her behalf since she was working from her home I am really trying to resolve this issue in a good wayIs there not anyway that we can come to some type of happy medium to resolve this issue such as negotiating another price where it will be both beneficial to you as a business professional and me as a customerAs a customer, I am willing to pay at least $per day which is a fair on both of our behalf since this rental was booked early and will not take place for another daysI know that you will not be losing out on this deal do to the fact that people uses Priceline to bid on Car Rentals, Flights and Hotels on a daily basis I am asking in good faith that we work together on this issue to come to some type of other agreement Sincerely, Thank you, [redacted]

Our records indicate that the $ cancellation fee was waived by the cruise company and the $processing fee was also refunded as a goodwill gesture