Priceline.com

HiPlease see the response below that we have sent to our customer Thanks Dear [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel the ticket of [redacted] ; however, instead of receiving the refund that was promised, an additional $was posted on your accountI truly apologize for this inconvenienceI reviewed your record in our system and it shows that the ticket of [redacted] has already been cancelledAs promised, $will be refunded for the remaining value of his ticketAlso, you will be refunded for the additional $charge that was incorrectly placed on your account A total refund of $was processed today, December 30, It will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days We again apologize for the inconvenience and delay, but I hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear ***,We are sorry to hear that you had to check-out earlier than expected from the hotel.Our records indicate that your selected reservation is non refundable and non changeable; however, on your behalf, we contacted the [redacted] and spoke with the Manager, *** requesting an exception to the cancel policy, and have been advised that they are unable to make an exception to the cancel policyOur policies are modeled upon the same options allowed by our travel partners and are consistent with agreements.I apoligize for any inconvenience and am sorry that we are unable to assit any further in this matter.Sincerely, [redacted] **Customer Service Specialist

Complaint: [redacted] I am rejecting this response because: I don't recall receiving an email regarding the complaint I apologize for not responding However, there was no resolution to my original complaint I believed Priceline was not honest I completed an entire form regarding the passenger and the information was deleted There is no way to make a reservation without filing out the passenger's information and I did How did my name appear as the passenger when I only used my payment information to pay for the ticket One of the required information is the passenger's date of birth I never gave mine I only provided the passenger's But the representative refused to look at the completed passenger information Had she done so she would see that I was clearly not the passenger Sincerely, [redacted]

Dear MsMaxwell, We are writing due to the complaint you have filed with the RevDex.com regarding the star level we have provided the [redacted] t Landing We have reviewed your record and we feel this hotel is rated correctlyIn reviewing your issue we found our competitors [redacted] have also rated this hotel as a star propertyPlease note the following is stated on our website regarding a star rating: Hotel Star Ratings Priceline.com's star rating system is provided for your referenceLike other well-known hotel rating systems, Priceline considers a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating Priceline.com screens participating hotels carefully and updates our information periodically to ensure the validity of our ratingsOur rating system may sometimes differ from those of other rating systems that you may be familiar withWe do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel’s rating at any time with or without notice 3-STAR HOTELS Our 3-star hotels include some of the most recognizable brand-names and quality independent hotels in the industryEnjoy comfortable rooms and well-decorated public spacesOn-site dining is sometimes offered but may not be available for all three meals, and a fitness room may also be available Due to the restrictions on the Name Your Own Price option we cannot offer any changes or cancellations We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Barbara Ayers Executive Offices This contract for request number [redacted] was originally initialed on 2013-08-19:45: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Saturday, August 31, 2013Cheis guaranteed for this date only Check-Out Date: Monday, September 2, Region Myrtle Beach, SC City Areas: Myrtle Beach Central Myrtle Beach North Myrtle Beach South Surfside Beach Area CheTime: Guaranteed late night arrival Check-Out Time: Check-out times vary by hotel Room 1: Vicky CMaxwell Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services View Terms and Conditions Yes! I'd like to purchase Trip Protection for $per room, per night Recommended! No, thanksI prefer to travel without Trip Protection Important Information These amazing deals cannot be refunded or changed Full payment is required upon booking Your reservation will be confirmed in a star or higher hotel in your selected area and may not be one that you saw during a previous searchOnly Amenities listed above are guaranteed The reservation holder must present a valid photo ID and credit card at check-inThe hotel may charge you for mandatory (e.gresort) fees or incidentals (e.gparking)These charges are not included in your offer price All rooms accommodate two guestsSpecial needs, bed type or other requests are at the discretion of the confirmed hotelPlease contact the hotel directly for availability Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, IncWe have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePlease note that the attachments provided by the consumer are screen shots of the website and not the consumer's booking for request number [redacted] Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the selected travel datesWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun Jan 00:21:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency servicesAirfare Details Depart:Fri, February 13, Return:Sun, February 15, [redacted] Flight Times:The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next dayConnections:Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery:Electronic Tickets Passengers: [redacted] Aircraft:Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost:(All prices are in US dollars) $Baggage fees are not included in your trip costImportant Information • Your airline tickets are non-refundable, non-transferable and non-changeable• Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided• You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inInitial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

I just wanted to update my complaint I filed for priceline.comI'm sorry I do not have the complaint numberThe issue was resolvedI was told there was no exceptions and I was being charged a fee since the hotel would charge them a feeI called the hotel and the hotel said they can cancel the reservation with no fees or penalties to me or priceline.comI called back and informed them of this and they called the hotel and verified the cancellation had happenedThey told me I would be refunded so I called the bank to update themThey recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point Thank youRespectfully, [redacted]

Dear [redacted] face="Calibri"> Thank you for taking the time to contact us regarding your reservation at the [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you wanted to receive a discounted rate by using your corporate cardWe would like to let you know that Priceline reservations are not eligible for any partner sponsored promotions including corporate or convention rates, coupons, vouchers, free days, or discountsAlso, we apologize if you were misinformed by your hotel However, the cancellation fee offsets charges directly related to the cancellation of non-refundable reservationsThe fee amount is consistent with the change penalties charged by the travel partners themselvesSince you used your reservation for the entire stay, we are not able to refund any difference in rates We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

size="3"> Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer chose to select a restricted reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase as well as the trip protection coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage BerkelyCare Trip Protection Description of Coverage can be found on the FAQ section of the [redacted] website as well as the consumer’s contract page [redacted] About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email BerkelyCare at [redacted] or call toll-free [redacted] for international callers) · To request claim forms, please visit [redacted] You may also email or call BerkelyCare using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further Sincerely, ND [redacted] This checkout page for trip number [redacted] was submitted on 2015-09-11:19: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: [redacted] Check-Out Date: [redacted] Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the [redacted] Web site by entering your initials when you submitted your original request [redacted] [redacted] I have read, accept and agree to abide by [redacted] 's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by [redacted] 's terms and conditions and privacy policy

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to the consumer she contacted priceline on July 21, requesting to cancel her reservation and was still charged for the reservation Our documented case history confirms that the consumer contacted priceline on July 21, and requested confirmation of her reservation, and did not request to cancel the reservation The following was sent to the consumer addressing this matter Dear [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted] We understand that you would like to receive a refund for the reservationWe reviewed your information and verified that you are not eligible for a refund Our records indicate that you only asked for confirmation of your hotel reservation and did not request to cancel the reservation Your reservation is past date and we are unable to issue a refund We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Customer Relations Specialist This contract for request number was originally initialed on 2014-07- 18:24: Please verify the following information to continue with your request Please enter the three-digit code that appears above your Visa card number as shown below Hilton Wilmington Riverside North Water Street Wilmington, NC Check-In: Tue, Jul 22, 2014Check-Out: Wed, Jul 23, 2014Nights: NightsRooms: Room Room Type: King Bed - River View - Free Internet FREE Cancellation: until 12:PM on 07/19/ Hotel Freebies: Free internet in room Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: MI: Last Name: Use this name for all rooms Summary of Charges Room Cost: avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Room Description: King Bed Riverview Flat Screen Hdtv-MpClock Radio Complimentary Hi Speed • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: Free internet in room • Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Saturday, July 19th (local hotel time)If you decide to cancel your reservation anytime between noon on Saturday, July 19th and noon on Tuesday, July 22nd (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you Refunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, July 22nd) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

New Roman Revdex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund was issued for the purchase Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: I believe an honest mistake should be forgiven, Im very dissapointed we dont have extra money to waste and Im hoping that your business will count that to issue me a refund and we will continue to become a priceline customer! Sincerely, [redacted] ***

Booked two separate hotel rooms with pricelineWhen we were min away from the hotel, I realized we never got a confirmation email; however, we had paid ahead and the amoint was removed from our credit cardWe called priceline to realize they didn't book either roomThey refused to help or to try to book something for us, stating that they were not travel agentsThey said we had to go on the website ourselves or use another companyWe were left without rooms with small children

Dear [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices regarding your request for a credit for a future hotel reservation We reviewed your past hotel reservation and confirmed that when you contacted our customer care department, the representative that you spoke with stated that the confirmation number you provided was for a past hotel stayThe representative further searched in the system for an upcoming hotel reservation as you requested, and was unable to locate any requests for an upcoming hotel stay We are sorry if you thought your confirmation number was for an upcoming stay; however, we have confirmed that our automated system, and the representative you spoke with, did not make an error and misinform you We are unable to offer a credit on a future hotel reservation as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

I made a reservation on Priceline and called to confirm about having a credit card and how much the security deposit isI was told that the credit card was just to verify the name on the drivers licenseAlso, I bought the rental under my name and placed my boyfriend as the driverWhen we get to the rental place, they would NOT give us a rental car because they wanted my boyfriends credit card, and they would not take mineThen when I called they would not transfer the name to mine so I could use my credit cardSo, I received NO CAR and NO refund, they literally just took my moneyIf I received no car then I deserve my money backI paid no nothing

Complaint: [redacted] I am rejecting this response because: This is a total lie either by priceline or by the hotel, because we have a phone record as well as both my wife and I as witnesses showing that we made a call at around 10:on the morning of the 14th to that hotelDuring that time my wife spoke to the woman and she said she would cancel the reservationNow whether she actually did or not, I cannot verify because I was not in her presence, but we did follow the directions completely to make the cancelation and it was stated in the directions that if we did such we would receive a refundEither Priceline or the Hotel is scamming us and I am sure this has been done to many othersHere is the direct statement from priceline's receipt to us: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, July 16th (local hotel time)We cancelled on the 14th at a little after 10:so we should receive a full refund as stated in the policyIf you need proof of our call to the company with the date and time, I will call my phone company and have them provide itI have also attached priceline's full contract with us that I have quoted fromThey are breaking their own contract and therefore need to be held responsible! Thanks [redacted]

Dear Ms.***, Roman"> Thank you for contacting us regarding your reservation with [redacted] and [redacted] operated by [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused airline tickets We contacted [redacted] [redacted] and confirmed your ticket was paid for and a valid ticket was issuedA refund is being processed by the airline for the unused ticket, and a refund request was submittedOnce we receive the check from the airline, we will forward the refund request to the next step for approval so it can be processed back to the original form of payment Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you added a separate day directly with [redacted] Rent a CarThe rate that you selected is non-changeableThus, it does not give us an option to add another day to your requestFurthermore, we cannot merge the additional reservation that you requested directly at the rental car companyWe truly wish we can adjust the dates on your reservation as well as the rateHowever, your reservation is non-changeable and non-cancellable I know you expect a different answer; however, there are no other options that I can offer Sincerely, Frich A [redacted] Executive Offices

I rented a car to go to a wedding at the beach and purchase insurance through Priceline to go wrong with my carWhen I went to pick up my car at Enterprise they said I had to purchase insurance through them and they will not be able to accept Priceline insuranceThey also told me to call Priceline and get my money back and it should be no problemI call Priceline and they told me they couldn't help me until I return the car but that it should be resolved within days and it shouldn't really take that longI called this past Friday which was May which happened to be the 8th dayThe customer service representative confirmed that it was the eighth dayI called two days later on Sunday which was the 11th day there were still no resolutionSo I called again on the 12th day and had to speak to a senior representative who warned me that it was the eighth dayI have been jerked around misled lied to and I still don't have my money backThis is my first experience with Priceline and I can say that I am extremely unhappy

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline offers a variety travel service options, including reservations that permit cancelationsWhen selecting a reservation, the consumer is provided with the cancel policy associated with each reservation prior to purchaseIn this case the consumer selected a reservation that provided greater savings and less flexibilityThe consumer selected and authorized the purchase of a non-refundable, non-changeable purchase and chose not to purchase travel insurance offered at the time of booking We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com

Dear MrJorud, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand your concern that your reservation was booked for the wrong return date Upon careful review of this matter we have verified that there was no system issueOur records indicate that you selected a return date of March 27thAs requested, priceline confirmed the March 27th return date selected Your confirmation reservation also indicated a March 27th return date, and upon review of your confirmation, you did not contact priceline to advise that the wrong date was selected or listed on your reservationBecause your ticket was partially used, you must contact the airline directly for any further assistance concerning your ticket The American Airlines phone number is ###-###-#### and your record locator is [redacted] We apologize for the inconvenience and hope you find this information helpful Sincerely, Marvie Maguad Executive Offices