Priceline.com

Complaint [redacted] I am rejecting this response because: Thank you for responding, however I don't think there was any confusion involved, more like deceitYou blew right pass the core of the complaintWhen you advertise rates and use words like "Total Cost" and send confirmations using "Paid in Full" those words are used to convey something to your clientsSuch as, this is how much your room is going to cost if you book through usYep, you buried on your web page, in small print, disclaimersThere is the rubI am to show up for a room you advertise as "Paid in Full" but you know there will be a "mandatory" fee of some unknown amount charged me upon my arrival in addition to what you charged (and if I don't pay these undisclosed fees the hotel will charge me for the room anyway because I am now unable to give the required time notice for a cancellation)Priceline puts their clients in contracts while intentionally hiding parts of the cost as silent fees their affiliate hotels will collect for them, a really underhanded way to keep your advertised rates lowwell, you did convey something to this ex-client; you sell products under promises you know you are really not going to deliverInterestingly these fees, the $per night, was not just their "Resort Fee"It includes $ [redacted] ***, $Tourism Assessment and a $ [redacted] *d, your Summary of Charges also includes $in taxes and feesDid the City of [redacted] receive the Taxes you collected from me twice for the same room for the same night? Until Priceline uses the words "Total Cost" and "Paid in Full" to actually mean that, they will not get me, nor anyone I can advise as a client Book directly! Sincerely, [redacted] ***

New Roman Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including our Retail service where consumers have the option to select non-smoking accommodations When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation In this case the consumer selected an Express Deals reservation that provided greater savings and less flexibility On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Special Requests (Express Deals) Do you need a non-smoking or smoking room? Priceline requests that our hotel partners provide non-smoking roomsSome hotel partners maintain smoke-free properties altogetherRoom assignments are based on hotel availability and are at the hotel's discretionIf you require a non-smoking room or a smoking room, you must contact your hotel directlyAll special requests are based on availability and at the discretion of the hotelPlease keep in mind that Priceline cannot guarantee a non-smoking or smoking room Priceline.com discloses the following: Can I request a smoking or non-smoking room? · If you require a smoking or non-smoking room, you can select a hotel that fits your needs by making a reservation using our Retail service · If you book using our Express Deals or Name Your Own Price® hotel services, and require a non-smoking room or a smoking room, you should contact your hotel directly after your purchase is confirmed and ask All special requests, including room-types, are based on availability and honored at the discretion of the hotelWith our Name Your Own Price® and Express Deals services we cannot guarantee a non-smoking or smoking room Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com

Complaint: [redacted] The email used for the reservation was [redacted] I don't know why but I never got a confirmation email Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi, Thanks a lot for your followup regarding my complaints, I really appreciate it! I recently contacted the business I complained, and the problem is resolvedThey agreed to refund me for half of the amount I paid, and I am fine with that// my plaint ID [redacted] [redacted] Sincerely, [redacted]

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Our record indicates that a refund for the airline ticket was issued on 1/12/as follows: Cancelled Full Air Date: Mon Jan 12, 09:35:AM ET By: Details: Airline Full: Cancellation fee Air: $ Total Refund Amount: $ We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because:I still find Priceline's business practices very deceptive and unfair All I wanted was to rent an economy car at the lowest price given my trip itinerary Any standard desktop website is supposed to be fully functional and offer all services Priceline's standard desktop website offers express deals on hotels but not on rental cars Upon looking at their website on my mobile phone, I noticed express deals offering economy cars for the same dates, times, and location at a much lower price It is unacceptable that they don't implement express deals on rental cars on their standard desktop website They need to fix this immediately I have been a customer since and have used Priceline every year since then Apparently, they don't appreciate my loyalty and patronage I expect superior customer service but it has been nothing short of deplorable thus far in their handling of my concern and complaint They should do the right thing by honoring their lower express deal price of $instead of my $price by refunding the difference of $over the days including taxes and fees.Sincerely, [redacted]

Dear [redacted] Roman"> We wanted to take this time to contact you regarding your reservation with Budget Rent a Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your reservation was canceled for a fee because Budget Rent a Car will charge a Young Renter Fee Upon review of this matter we have confirmed that it is stated on our website that you can include this fee so that you will not be charged for any additional Young Renter Fees at the rental counterWe also checked the contract page and verified that you did not indicate prior to booking that you are below years oldSince this information was not indicated during the booking process, the rental partner will charge this fee at the counterWe understand that you would like to be refunded for the cancel feeThe reservation you purchased is truly restricted which is supposed to be non-cancelable and non-refundableWe apologize; however, we will be unable to refund the cancel fee as we're only making an exception to our policy We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-02-01:07: · · · AUTO · AC Unlimited Mileage Economy Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Friday, February 20, 2015, 12:PM Drop-off Date & Time: Monday, February 23, 2015, 12:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Bid Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear Mr***, face="Calibri"> Thank you for taking the time to contact us regarding your vacation package reservation under Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the bedtype for the hotel portion of your reservation with the [redacted] We have reviewed your reservation in our system, and our records indicate that you selected a roomtype that states the following during the request process: Resort View Leisure; two beds requested We have contacted the hotel to verify if they can confirm your roomtype for two beds; however, they advised that they do not have availability for two beds, and that they can only accommodate this roomtype with one king bedThey advised that this room can be occupied by three adults They added that you may request for a roll-away for an additional fee of $per night If you decide that you would like to cancel your room accommodations, we can offer an exception to issue a full refund for the hotel portion of your reservation; however, you need to inform us by September 14, We are no longer able to cancel the room after that time We are unable to guarantee the same rate and availability of rooms if you decide to cancel and rebook your hotel reservation If you would like to keep your hotel reservation with the one king bed and pay the $per night hotel fee for a roll-away, we can check with our management team if we can process a reimbursement of this additional fee Please reply to this email as soon as possible with your decision so we can further assist you We look forward to hear from you Sincerely, Nico T [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion We understand that the consumer believed she was making a purchase in Canadian currencyAttached hereto is a copy of the consumer’s contract page indicating: Prices are in USDRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedAs a goodwill gesture Priceline made a one-time exception and issued a refund for the difference in currency if the consumer had booked the reservation in Canadian currencyBased on the exchange rates on the purchase date, we have come up to a currency difference in the amount of $34.78, which has been refunded to the consumerAs noted on the contract page, the consumer’s selected reservation is non-refundable Sincerely, ND [redacted] Executive Offices Contract Page 3-Star hotel in the Downtown Calgary Area Your room: Double Or Queen - Non-Smoking Amenities: Pet Friendly, Business Center, Restaurant, Swimming Pool Check In: Thu, Mar 03, Check Out: Sat, Mar 05, Rooms: room for nights Room Rate: $per room/night Taxes & Fees: $ Discount: Room Total: $ Hotel Fee: (Due at hotel) Total Price: $ Hotel fees collected in local currency: Promo code applied: undefined Have a promo code? View taxes, fees & cancellation policy Top of Form Guest Info (Room 1) Guest name and billing name are the same Billing Info Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius And Saba Bosnia And Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Curacao Cyprus Czech Republic Dem Rep Of The Congo (Zaire) Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Islas Malvinas Faroe Islands Federated States Of Micronesia Fiji Finland France French Guiana French Polynesia French Southern And Antarctic Lands Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island And Mcdonald Islands Holy See (Vatican City) Honduras Hong Kong Hungary Iceland India Indonesia Iraq Ireland Isle Of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Republic Of Korea Reunion Romania Russia Rwanda Saint Barthelemy Saint Martin (French Part) Saint Pierre And Miquelon Saint Vincent And The Grenadines Samoa San Marino Sao Tome And Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch Part) Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka St Helena St Lucia StKitts And Nevis Suriname Svalbard Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks And Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands Wallis And Futuna Yemen Zambia Zimbabwe Credit Card Info Expiration Date and Security Code Month Year Send me email deals No need to pay today! Your payment will be due at the hotel This property accepts the following: Priceline will use this card to reserve your room, but you will pay the hotel directly when you stayThis property accepts the following: By tapping Book Now, I agree to the Booking Conditions , Terms and Conditions , and Privacy Policy Booking Conditions ? tap to close I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below? ? All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax (\"GST\") for U.Sresident customers booking Canadian hotel accommodations utilizing the priceline.com service Bottom of Form Important Info Page Taxes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed · About -Star Hotels · About Taxes and Fees · Important Information · Terms & Conditions · Privacy Policy Back to Checkout Booking Conditions All rooms will accommodate up to adults Requests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through Priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax (\"GST\") for U.Sresident customers booking Canadian hotel accommodations utilizing the priceline.com service

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/24/at 05:PMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel requestTotal Original Cost (including taxes and fees and $priceline hotel coupon) $($43.67) $Hotel Cancellation Fee $$$Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

RevDex.com, Inc The consumer selected Priceline’s Name Your Own Price service and selected the following city areas: City Areas: [redacted] The consumer received confirmation for a property located in the area labeled [redacted] Booking Type: Name Your Own Price Hotel: [redacted] Zone/Hotel Location: [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Retail service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-changeable and non-refundable terms and conditions of the purchase We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on 2014-07-19:35: Please Review Your Request Star Moderate Hotel Which hotel will I get? CheDate: Sunday, August 17, Check-Out Date: Monday, August 18, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: This was an "Express Deal" and not a name your own price deal In addition, Priceline does not provide a complete listing of the hotels that are within the selected area with the grading for the hotels that you may be accepting the purchase By not having a complete listing you can only go by what is listed as available on their website By not having a listing the consumer has no information on which hotels fall with the star rating that you are agreeing to reserve a room with In addition, the hotel which was an express deal was not even listed on their website So the assumption is that you will be awarded one of the hotels that is currently showing on Priceline with the star rating shown As stated before, I have gone into the Priceline website and I have not found this hotel listed as being available to reserve a room from Sincerely, [redacted] Theisen

Dear Mr [redacted] , Thank you for contacting us regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com concerns in our Executive Offices, and understand that the hotel amenities listed on your selected reservation include a guest rating of 9+ however, you did not receive a reservation with a guest rating of 9+ Upon review of your reservation details I have confirmed that the guaranteed amenities listed on your contract page include free parking, business center, free internet, indoor or outdoor pool and fitness center, and do not include a guest rating of 9+Attached hereto is a copy of your contract page disclosing the terms and condition of your purchase as well as the amenities listed for your selected reservation I apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, Teddi C [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-01- 16:16:$per night Star Hotel in [redacted] Airport West Area for $61/night This deal saves 48% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Located adjacent to the [redacted] International Airport, this convenient area puts visitors within easy reach of downtown Nashville, Opryland USA and nearby recreation hotspots, (Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Free Parking Business Center Free Internet Indoor or Outdoor Pool Fitness Center Check In: Sat Jan 30, Check Out: Sun Jan 31, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names:age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit cardRoom First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] Airport West Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $Rooms: Nights: Room Subtotal: $Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $Priceline Hotel Coupon: -$Total Price:All prices are in U.SDollar$ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleAny Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room CONTRACT

We are sorry that the consumer was unaware that resort fees are not included ion the consumer’s offer price Priceline.com discloses, prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel On each consumer’s contract page, we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following informationHotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees applyThese fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property Sincerely, [redacted] priceline.com Revdex.com, Inc I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondThe customer states that the hotel has advised that their pool is currently unavailable since December and therefore the consumer requests a full refund Priceline contacted the consumer to offer the option to cancel the reservation for a full refund, or receive a 20% refund and keep the reservationThe consumer chose to keep the reservation and receive a 20% refundI apologize for any inconvenience experienced by the consumer and thank you for getting in touch Sincerely, N D [redacted] Executive Services

Dear *** [redacted] Thank you for your email, which we have received from the Revdex.com for your reservation booked under Trip Number [redacted] We understand that you arrived at the airport and made your way to the [redacted] terminal, where you were advised that the flight was operated by [redacted] and you were unaware of the airlines schedule change/cancellationWe apologize for any inconvenience experienced due to the airline flight schedule change/cancelationOur record indicates that a full refund in the amount of USD was issued for the airline tickets, as well as a goodwill refund of $per ticket Once again, thank you for getting in touch about this Sincerely, [redacted] Executive Offices %

Better Business Bureau, Inc The consumer selected Priceline's Name Your Own Price service for a property located in the area labeled City Area: [redacted] We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price hotel room accommodations Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) The [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] *** Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that we cannot change, cancel or refund the purchaseOur ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the reservation selected by the consumer is non-changeable and non-refundable We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-01-21:19: Please Review Your Request Star Luxury Hotel, [redacted] Area Which hotel will I get? CheDate: Saturday, January 10, Check-Out Date: Tuesday, January 13, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: The Problem has NOT been resolved We are still getting random phone calls from people around the world I just got a phone call from France It happens everyday, and it interferes with our business I want the Priceline to remove our business phone number from their system Sincerely, Joseph Lee

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer he/she selected a reservation indicating that pets were allowed as a guaranteed amenity “After searching for an Express Deal on priceline.com I chose one for $57/night in the [redacted] area of [redacted] The deal I purchased stated under "guaranteed amenities" that pets were allowed.” Upon review of this matter we have confirmed that the reservation selected by the consumer does not offer an amenity indicating Pets are allowed Attached hereto is a copy of the consumers’ contract page listing the amenities offeredPets allowed, is not listed as an amenity We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] Airport booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to cancel your reservation due to some changes to your travel plans Due to the nature of your concern, we would like to speak with you directly by phone I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I checked our records and verified that your reservation is non refundable as per cancellation policyThis information was provided on the contract page that you reviewed and initialed prior to bookingAs a gesture of goodwill, I contacted the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at ###-###-#### as soon as possible and before 2PM local hotel time of May 22, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active We apologize for the inconvenience and hope to hear from you soon Sincerely, Joe A [redacted] Executive Offices