Priceline.com

: Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you would like to cancel this reservation for a refund.We thank you for your patience while we research this booking for youWe currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionWe appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Dear MsStroud, Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your vacation package We reviewed your reservation and confirmed you purchased a highly restricted vacation packageWe understand your son is going to be deployed and can offer to cancel your vacation package due to the circumstances; however, we require verifiable information in order to process the cancellationWithout this information, we cannot offer an exception to our policiesIf you are able to provide the information prior to your scheduled departure date of March 19, please contact usAfter the departure date, we are unable to offer any options to cancel your vacation package as requested We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

I am not accepting 50% of the refund when I was told I would receive 100%Also, it didn't take them 7-business days to charge me the money so why does it take so long to issue it backI showed this company the transcript that showed them the response from their agent stating o would receive $once I rebooked another room through their websiteI did it, and now am only being offered $This is clearly defrauding a consumerSo as I stated, I want all of my money and some other compensation for them holding on to my funds and putting through all this dramaFirst they cancelled my room mistakenly, then they booked another room that I didn't request, charged me for the trombone and made me pay a penalty to cancel, then they offered me all my money to spend more money with their company and when I do issue me only half of it Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com, Inc RE: [redacted] Purchase Priceline.com does not have access to [redacted] purchasesWe suggest that the Bureau/consumer contact [redacted] directly for any assistance relating to this [redacted] purchase The Bureau may contact [redacted] Website: [redacted] Sincerely, ** [redacted] Priceline.com

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence According to the consumer, priceline changed his/her selected July 3rd, departure date to a June 3rd departure date and cancelled her return reservationPlease note that priceline did not cancel the reservation Attached hereto is a copy of the consumer’s initialed contract page for each request submitted agreeing to the terms and conditions of the purchase including the following important information: You must fly on the flights assigned to youIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com Consumer’s FIRST REQUEST authorizing travel departing on June 3, This contract for request number [redacted] was originally initialled on Thu May 09:23:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Tue, June 3, Return: Sun, July 13, Departing Airport: Detroit Metropolitan Wayne County Airport (DTW) Detroit, MI Arrival Airport: Portland Intl Airport (PDX) Portland, OR Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] (under 18) [redacted] (under 18) Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here: AG I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Consumer’s second request also indicating a June 3rd departure date: This contract for request number [redacted] was originally initialled on Thu May 09:25:EDT We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services We Found a Great Deal for You $ If you can return on Monday, July and fly during off-peak hours on your returning flight we can get you tickets for $per ticket including taxes and fees Departing Flight Information - Tuesday, June 3, From:Detroit Metropolitan Wayne County Airport (DTW) Detroit, MI To:Portland Intl Airport (PDX) Portland, OR 0-Connections Depart between6am-10pm Jet Aircraft Returning Flight Information - Monday, July 14, From:Portland Intl Airport (PDX) Portland, OR To:Detroit Metropolitan Wayne County Airport (DTW) Detroit, MI 0-ConnectionsDepart anytime, including off-peak [redacted] Jet Aircraft [redacted] When flying on off-peak flights your trip may start as early as a.mon the dates you requested or as late as a.mthe next dayIf your trip starts in the evening, there is a chance that your flights may arrive anytime on the day after departure Passenger Information [redacted] (under 18) [redacted] (under 18) Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost: (All prices are in US dollars) $1, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger name provided Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to usIn most cases, your complete flight itinerary will be ready for you in secondsRemember, these tickets cannot be cancelled, transferred or changed Initial Here: AG I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy Please note: If you are ready to purchase, please select "Buy My Tickets Now"Due to constantly changing airline inventory, ticket availability is not guaranteedYou will be charged only upon a successful booking

Dear Ms***,Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] .We further reviewed your issue and made a decision to process the difference in rates that you found in ***.comA refund for $was issued on January 29, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time.We apologize for the inconvenienceI hope you found my reply helpful.Sincerely,Frich A [redacted] Executive Offices

size="2">Better Business Bureau, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The lowest retail rate for the confirmed property at the time of purchase was $We initially saved the consumer 12%, which is equal to $Since we guaranteed 30% or more savings, we will issue a refund for an additional $83.16, which will be equal to a total savings of 40% The refund will be issued within business days Sincerely, [redacted] Priceline.com

Worst company ever!!! Save your money and never use this company!!! I ordered a one night hotel room for peoples and I got an handicap room with a queen bed I tried to contact the company again since the hotel wont do any changes for you but they claim that they cant do any change to the reservation so I slept on the floor Wont use them ever again!!!

Dear Mr***, Thank you for contacting us through the Better Business Bureau regarding your reservation with Aeroflot Russian Airlines for Trip Number [redacted] I understand that you believe that you were quoted incorrect pricing information when you called about making changes to your itinerary I am sorry for the misunderstanding The prices that you were quoted were correctly stated for the flights, dates and times of the new itinerary that was priced for you each time you contacted the Air Travel Services Department requesting a price quote Prices can change from minute to minute depending on the availability that the airlines have displayed in their reservation systems and those are the prices quoted for this type of reservation The amounts quoted were for the exchange fee that the airline requires that priceline collect for them and also any added fare for the new itinerary Priceline's charge of $ for the ticket exchange was also quoted to you during the process I am sorry I found no error during the exchange process or conversations on each different occasion We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I must say, it's quite a stretch that you interpret "All International travelers will need a valid passport and you may also needto show additional documentation at your destination and/or in connecting countries" to mean "it is necessary that the passenger'sname on the ticket has to reflect the name on the passport"That's not what that statement saysAll that says is that I need a valid passport which I'm aware ofHowever, the screen in which I input the passenger name makes no reference to international travel nor a passportAdditionally, the passport statement isn't shown until a screen later after entering passenger name when it's time for me to verify information and input payment information Please explain how you came to that conclusion when your website doesn't say that I must use the name on the passportWebsite says drivers license or other official photo IDHad the DL handy therefore that's the name that was enteredThere wasn't a need for 'other official photo ID' since the DL was readily availableThe problem is that you 'assume' as a travel agent that consumers know that they should enter passport information even if your website says I can enter DLFurthermore, you have failed to issue my refund and it's been days (5.8.16) since it was cancelledI have yet to receive a cancellation email or an email notification about refund being processedWhat's the hold up? When I canceled previous trips due to price changes, I received cancellation emails immediatelyDue to your lack of information provided on the website, I think it is only right that you rebook the flight at no cost to mePriceline is trying to absolve themselves of any responsibility in this matterThroughout the booking process, there was no transparency that the passenger name had to match what's on the passport After the screen to enter passenger name, go to another screen to see that passport is required but still no mention that the passenger name (found on previous screen) must match the name on the passport Priceline should accept responsibility and at a minimum, book a flight at no cost to me or give me a store credit to use at future time Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer purchased a Name Your Own Price reservation and assumed that parking and pet fees would be included in his/her offer price of $per nightThe consumer’s initialed contract page discloses the following important information: The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer pricePriceline.com does not state or imply that pet or parking fees are included in your offer priceWe are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: We chose a "mystery hotel" based on factorsFree Breakfast Swimming poolWe are only given the hotel details after making paymentWe had no real way of knowing that the pool was not open until the next morning when we went to use itThe staff at the hotel told us that the manager closes the pool early in the season which annoys lots of guestsThe seller of the hotel room has a duty of care to label clearly what they are selling and should check carefully what they are sellingIf the hotel does not have a working swimming pool then please do not sell it as having one Sincerely, [redacted] ***

Dear ***, We apologize if you are dissatisfied with our service and star rating of the [redacted] [redacted] Customers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system, and we are unable to offer any compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance Since there are no other options I can offer that would result in a different outcome for your issue, I’d like to thank you for emailing us today Sincerely, [redacted] Customer Service Specialist

Complaint: [redacted] I am rejecting this response because: Priceline states that it was not able to verify the hotel rate on the day of the transaction , however, I submitted a screenshot from the hotel website confirming the cheaper rate ( attached again) I was on the phone with the pricleine rep on the day of the transaction who stated that the " published rate may have dropped seconds after my transaction" ( yet, priceline was stilling the same hotel deal at $ at the time while I wa son the phone with them ( the priceline website states guaranteed % savings over published rates) This is advertising and nearly fraud It needs to be more thoroughly investigatedTheir reply is entirely insufficient and not addressing anythingI am very upset how this company defrauds customers Sincerely, [redacted]

Dear Mr***,Thank you for taking the time to contact us regarding your reservation with [redacted] Rental for Request Number [redacted] .We are writing to let you know that we have received your email in our Executive Offices.We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.We understand that you need to change the dates of your reservationThe reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingThe rental partner referred you to our company because we booked your reservation and billed you for your rental car reservationOur contractual agreements with our rental partner prevent us from changing your requestWe apologize; however, we will be unable to change the dates of your reservation.For your reference, we sent a copy of your contract page on a separate email.We apologize for the inconvenience and we thank you for your time.Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-06-14:14: · · · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick-up: [redacted] Drop-off: [redacted] PiDate & Time: Wednesday, September 16, 2015, 06:PM Drop-off Date & Time: Wednesday, September 30, 2015, 08:AM Driver Info: [redacted] ***, Age: and over Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $B [redacted] [redacted] [redacted] Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she/he was unaware that a hotel cancel policy applied for the selected purchase Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase including the following cancel policy: · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th) We are sorry the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarifySincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-20:53:Getaways At [redacted] [redacted] Check-In: Thu, Feb 19, 2015Check-Out: Sun, Feb 22, Room Type: Bedroom Suite - Booked for double occupancy Flexible Cancellation Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th) Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: Last Name: Use this name for all rooms Summary of Charges Room Cost: avgper room, per night $Rooms: Nights: Room Subtotal: $Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Bedroom / Bathroom Suite · Rate Description: Websaver - Full pre-payment required upon booking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time)If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

face="Times New Roman"> In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Thank you, [redacted] Priceline.com

RE: [redacted] purchase account # [redacted] [redacted] - Reference Number: [redacted] Confirmation: According to the consumer, she/he purchased a reservation with [redacted] Please contact r [redacted] directly for any assistance relating to [redacted] purchases [redacted] Website: [redacted] [redacted] Website: [redacted] E – [redacted] T - + [redacted] M - + [redacted] F – + [redacted] *** ATTN: [redacted] ***

Complaint: [redacted] I am rejecting this response because: My contention of a purposeful misleading, misrepresentation of information, and a bait and switch based on the information they provide has not been addressedThey have focused on the policy (which I agree with so long as the information the provide is correct and not jaded - which it is) and secondly they focused on the star rating of the hotel (which, though I would contend a [redacted] is not the same star rating as a Doubletree hotel that is listed under their examples, I am not contending to)I am only contending to the fact that the information provided to me only showed interior corridor hotels listed under the three star category I contend that the type of hotel is not fairly or accurately representedI do not like exterior corridor hotels and purposely chose my selection on their website based on the information they provided - misleading me to believe that my selection would be similar to those listed in their examples -- none of which are exterior corridor hotelsThey have simply avoided commenting on my concern pointing instead to star ratings and the policy based on misleading people Below is a thread of emails that we have exchanged First is my reply to the business from their first response: Mr [redacted] ,I pray this reply finds you well Thank you for taking the time toaddress my concerns and sending me a replyI know you are probably busyand I truly appreciate your email.I absolutely understand your star rating and do not dispute the ratingsin any way I also understand that bidding for a hotel is a differentprocess than booking outrightMy concern is in the representation ofthe type of hotel - not the star rating- that was listed on your websiteunder the category I selected All of the examples given showed thetype of hotel as interior corridor When I travel - especially with myfamily - I do not select exterior corridor hotels for safety and peaceof mindIf exterior corridor hotels had been listed under that starrating I would have increased my bed and selected a higher star rating.I am still willing to do that, I have no problem with priceline exceptfor this issue of information and misrepresentation of that information.It is because of this extenuating circumstance that I would like torequest again that I be released and refunded for this upcoming stayIfso, I will bid again at a higher rate and star rating Or, if you areable to make an offer to me of a hotel in the same area, that is aninterior corridor hotel above that star rating and a higher bid I wouldbe happy to consider it.I thank you again for taking the time to discern this reply and theextenuating circumstance of the lack of information provided throughyour websiteThe star ratings are not in dispute - only the fact thatthe type of hotel was not fairly represented before I selected my starratingI look forward to hearing back from you.Be well, [redacted] Second is their response to that email: Dear Mr [redacted] ,We are contacting you today regarding your reservation at the [redacted] Buena Vista for Trip Number [redacted] .We understand that you would like to have a refund of your reservationsince you are concerned regarding the safety of the hotelPlease beadvised that you selected our "Name Your Own Price" option for a hotelreservationWhen you "Name Your Own Price", you do not have the optionto pick a hotel with your desired specification for a hotelOur "NameYour Own Price" offers better savings, however, it comes with morerestrictions; it could not be changed, cancelled or refundedAll of therestrictions were provided to you prior to booking and you have agreedwith the said restrictions.For your reference, a copy of your contract page was sent to your email.We apologize, however, we cannot refund you the reservation.We are sorry we did not provide you the answers you were looking for andwe thank you for your time.Sincerely, [redacted] **Executive OfficesFinally, below is my response to the above email from Mr**: Mr**, I pray this reply finds you well Thank you for taking the time to email me and try to address my concerns While I am certain that you are obviously receiving my correspondence I am also certain that those who do read it are either not understanding it or avoiding the issue that I have presented Both emails that I have submitted proclaim my understanding for the star rating and the name your own price policy under circumstances My concern and my extenuating circumstance that I am presenting is one of a misrepresentation of information concerning the hotels listed on your websiteThis frivolous back and forth of emails while I am only receiving a cut and paste of the 'what I am supposed to say to an dissatisfied customer' is continuing to frustrate me If yet a third person receives this email please read my previous email to catch upI am not going to explain my concern again as it has obviously fallen on blind eyes At this point I will be forwarding all correspondence we have had to the Revdex.com and affirming my complaint due to a lack of proper responseMy concern has not been responded to, only avoidedI again respectfully assert my expectation of a refund based on the bait and switch and lack of information that was given though your website If there is a reply, please address the issue at hand, not the star rating nor the termsIt is an issue of misrepresentation - bait and switch Thank you Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer would like priceline to publish a list of all possible Name Your Own price/Express Deals properties and states: “Why doesn't Priceline publish a list of ALL the possible hotels one might get with that deal?” With priceline, consumers have optionsSelect a hotel from our retail hotel option, or save even more money by selecting our Express Deals/Name Your Own Price ® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location choices In this case, the consumer selected priceline Express Deals option for greater savings Consumers who would like to view a list of hotels, have the option to visit our retail service, and choose his/her preferred property and location from a list of competitive prices across a wide range of hotels We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com