Priceline.com

face="Times New Roman"> In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided to Priceline at the time of purchase Thank you, [redacted] Priceline.com

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices Please note that the $per room, per night that you viewed on the hotel's website on January 20, was only available for *** members Our records indicate that our refund has been processed, and a refund for $ was issued on January 21, The above-mentioned refund is computed as follows: Offer price per room, per night $ Less: Lower rate found online Price Difference per room, per night $ x number of nights booked Total Price Difference for nights $ Plus: Additional Refund Total Refund Processed $ Although we empathize with your situation, we are truly unable to assist you further in this matter or provide any further compensation We are sorry we did not provide you the answers you were looking for and we hope you find this information helpful Sincerely, [redacted] Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, taxes and fees for the selected Name Your Own Price request were not clearly disclosed prior to purchase The consumer sates: “I was shocked that it was not outlined very clearly before bidding that the taxes and fees would be so high.” Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the taxes and fees, which are disclosed prior to purchase Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-13:13: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, July 18, Check-Out Date: Tuesday, July 21, Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Restaurant, Fitness Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected an Express Deals reservation that provided greater savings and less flexibility We are sorry that the consumer’s selected and authorized purchase is non-refundable and we are unable to assist with the requested refund Sincerely, [redacted] priceline.com

According to the consumer, she did not authorize the purchase of a rental car with Priceline Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase + Customer Payment Method Credit/Debit Card CC Type [redacted] CC Number (Last Digits) [redacted] Expiration Date 02/ CardHolder Name [redacted] CardHolder Phone [redacted] Billing Address [redacted] + Total Authorization USD Merchant PRICELINE Auth Date Wednesday, Jun 10, Auth Amount USD Auth Code Auth Source [redacted] + Total Charged by Us USD Price per Day: USD Number of Rental Days: Subtotal: USD Total Taxes and Fees: USD Total Amount Charged to Customer Account: USD Estimated Exchange Rate: Debit Card Only: + You Saved USD or 36.58% Lowest Available Base Fare USD Savings Amount USD Savings % % USD - United States Dollars This checkout page for trip number [redacted] was submitted on 2015-06-15:10: John F Kennedy Intl Airport (JFK) Jun11, - 12:PM to Jul 09, - 12:PM We couldn't find a partner to accept your bid of $per dayHowever, we were able to find you the same car for $a day Economy Car auto ac Unlimited Mileage Try Naming Your Own Price® for a different car type Available for the next minutes Book Your Car By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy Per Day $ Total Charges Includes taxes and fees $1, See Full Summary of Charges We'll refund 100% of the difference if you find a lower price Summary of Charges Your Bid Per Day $(per day) Total Rental Days Subtotal $ Taxes and Fees: $ Total ChargesPrices are in US dollars $1, Important Information · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [x] close window

Dear [redacted] , Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We thank you for your patience while we research this booking for you We are currently making attempts to resolve this issue for you We hope to be in contact with you in to business days with a resolution We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] Executive Offices

Revdex.com, Inc According to Kristen A Negri, her year old accidentally purchased star Name Your Own Price hotel room accommodationsThe consumer is requesting a full refundThe consumer states: "I was recently on priceline’s website looking for a hotel when my yo accidentally booked a hotelI called priceline right away and they refused to do anythingI tried to get the hotel changed and they refused and the hotel itself did nothing either.” “Not only is it unjust for a yo to accidentally make a charge on your card and the company just basically tells you ''Too bad" but no other solution was granted.” It is clearly not the merchant’s responsibility to monitor and or distinguish that the user of the credit card is a minor/ year old child The responsible party would certainly be that of the credit card holder Attached hereto, is a copy of the consumer’s initialed contract authorizing the non-refundable, non-changeable terms and conditions of the selected purchase as well as the details selected and entered upon booking We thank you for the opportunity to clarify Sincerely, ND'Angelo Priceline.com This contract for request number [redacted] was originally initialed on 2014-02-22:19: Please Review Your Request Star Deluxe Hotel, Disney Downtown - Lake Buena Vista Area Which hotel will I get? CheDate: Wednesday, March 5, Check-Out Date: Sunday, March 9, Region Orlando, FL City Area: Disney Downtown - Lake Buena Vista CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Kristen Negri Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

On your express deal page there is not an option for a 1/star hotel, I chose assuming that is what I would be bookingIt is bad business to sell me something less than what I chose which was a star rating hotelI called several times just wanting to change hotels or cancel and rebook and because of your lack of customer service and willingness to help your customers I am not stuck with a hotel that I would have NEVER stayed at unless of course I pay your ridiculous cancellation feeI would just like to change hotels, one I will feel safe at and enjoy my stay Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear MsGreen, Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused hotel reservation We reviewed your reservation details and confirmed you were unable to use the room as reserved because your flight was cancelledWe are sorry for any inconvenience this may have caused and processed a cancellation to the reservationPlease allow 3-business days for the amount of $to be issued back to your account We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

Dear Ms [redacted] , Roman"> I am are writing to let you know that we have received your Revdex.com concern in our Executive Offices in regards to your [redacted] Rent a Car for Trip Number [redacted] I understand that you viewed a refund for a rental car on your credit card statement and canceled your tripUpon review of your reservation, we have confirmed that you opted to upgrade your rental car reservationThis resulted in the cancellation and refund of your original booking and the re-purchase of the new reservationTherefore, a new credit card charge was applied for your upgraded new reservation, which is confirmed in our systemWe apologize that you were not able to use your reservation; however, because your selected reservation is restricted, it is non-refundable We are sorry that your selected reservation is non-refundable and we are unable to assist any further in this situation Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Again, I selected area "downtown [redacted] , City Center" and never saw a mapObviously your website was deceptive because I would not have knowingly booked a hotel in a State I wasn't going to be in, I couldn't use the hotel and asked for a credit toward a hotel in the right areaI had to book a separate hotelSomehow the [redacted] area got added but it was not because I requested it and I would not have placed the bid if I knew I might get a hotel in the WRONG STATEPriceline makes what 10%? so for about $you are sacrificing not only my future business but that of my business, family, friends and anyone else who will listen? Doesn't seem like a very good business modelYour website added an area I did not and would not have requested, without my knowledge and automatically booked a room in a different state Sincerely, [redacted]

Dear Mr [redacted] , Roman"> We contacting you today regarding your reservation with [redacted] Rent-A-Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that the rental counter is not at the airport and they had no mid size cars available when you arrived at the rental counter We reviewed your reservation and verified that the location you selected is not at the airportWe provided the rental counter's address on your contract page that you reviewed and initialed prior to booking We also stated on your confirmation email that the vehicle will be picked up at [redacted] [redacted] ***We also advised on your confirmation email that you need to contact [redacted] Rent-A-Car directly for any questions regarding your reservation and provided their phone number The reservation that you purchased is payable directly to the rental car company and they only charge your card when the car is picked upIf there's no cars available, you will have to rent a vehicle from another companyWe apologize; however, we will be unable to process a refund for your reservation For your reference, we sent a copy of your contract page on a separate email We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com, Inc According to the consumer he/she purchased a non-refundable Express Deals reservation for a same day check-in, and was unable to check-into the hotel room at 2AM Can I book a same day reservation? Please keep a few things in mind when requesting a same-day check-in: · Availability may be limited · Some hotels do not allow same-day bookings · When booking a reservation for immediate cheafter midnight, enter yesterday's date into the chedate field · If you book a one-night reservation after midnight for immediate check-in, you will have to check out at the hotel's check-out time later that same day We hope you find this information helpful and we are sorry that we are unable to refund the consumer’s non refundable purchase Sincerely, [redacted] Priceline.com

Better Business Bureau, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customerFor specific room type requests (deluxe, suites, etc.) try our Published Price option Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable, non-changeable terms and conditions of his purchase We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-01-16:00: Please Review Your Request Star [redacted] Which hotel will I get? CheDate: Thursday, January 15, Check-Out Date: Monday, January 26, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Room 2: [redacted] Number of Rooms: Guaranteed Amenities: Free Internet, Free Breakfast Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ 1, Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: To: [redacted] Executive Offices Priceline Group Norwalk, CT [redacted] Dear *** [redacted] , Actually, your system does offer the option of adding additional nights to the type of reservation that I booked I received an initial confirmation email after making my initial reservation, with (Exhibit A:attacehd as a JPG) a link very clearly labeled "Add A Night to Your Stay"This link should have lead me to a page or drop down menu which pulled up (Exhibit B: listed below) an original and existing reservation allowing me to edit the reservation, but instead lead me to a page which therein created a whole new reservation me, additionally charging me for another reservationOr this link should not have been included in the email AT ALLSo this in fact was a double booking due to Priceline's deceptive confirmation emails Exhibit B: [redacted] This is a breach of advertisement as you are implying to the consumer they are editing an existing reservation, and then Priceline is essentially "Double Dipping" into their customers' funds when the misleading link creates additional reservations Sincerely, [redacted] Dear [redacted] *** : This message is in regard to your complaint submitted on 9/22/3:34:PM against The Priceline Group Your complaint was assigned ID [redacted] Revdex.com has received a message from the business regarding your complaintPlease review this information below and provide Revdex.com with a written rebuttalAll responses with be copied to the business for their review Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved Sincerely, [redacted] *** Manager, Marketplace OperationsMESSAGE FROM BUSINESS: When selecting Published Price hotel accommodations, Priceline does not offer the option to add nights to your existing purchaseIn this case, the consumer purchased reservations with different dates and room ratesAttached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of each purchase Dear [redacted] ***, Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused reservation Our system does not offer customers the option of adding additional nights to the type of reservation that you bookedWhen you went on and submitted another reservation, it provided you a contract page that showed the total amount that would be billed to your credit cardWe are sorry if you made an additional reservation in error; however, our system did not consider it to be a duplicate booking because the dates were not the sameWe are unable to offer a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

EN" lang="EN">Important Information About Your Hotel This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 08/24/at 02:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request Total Original Cost(including taxes and fees) $ [redacted] ($ 179.61) $ Hotel Cancellation Fee $ $ $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: [redacted] I am rejecting this response because: It didn't solve the issue Sincerely, [redacted]

Dear MsKelley, Thank you for taking the time to contact us regarding your reservation with [redacted] *** for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund for your rental car reservation as the pilocation was not located at the airport Desired Settlement “We would like a refund of the money we spent on the rental car as well as the fees associated the extra effort needed to get to a rental location that did NOT have airport rental cars.” When selecting a rental car reservation, the consumer is presented with a list of itineraries, including a description of the pilocation indicating, 'Off-Airport', 'In-Terminal Counter' or 'Shuttle' We have reviewed your record and confirmed that you selected and booked a rental car reservation with an “Off-Airport” pi location Attached hereto, is a copy of your initialed contract page authorizing the terms and conditions of your purchase, including an “Off-Airport” Pilocation We apologize for any inconvenience and we are sorry we did not provide you the answers you were looking for Sincerely, [redacted] Executive Offices This contract for request number [redacted] was originally initialed on MAR 06, 12:21: Budget Rent a Car $USD subtotal plus taxes & fees Reservation Details Off-Airport Pick-up: [redacted] Hours of operation: 7:00AM - 6:00PM PiDate and Time: Fri, Mar 14, - 12:30PM Drop-Off Date and Time: Fri, Mar 21, - 7:00AM All times are local · Unlimited Mileage · Pay Upon Pi Compact Car Ford Focus or similar actual car may vary from the one shown Top of Form Billing Details: An estimate of your rental car reservation is shown belowPrices may vary depending on special requests and items purchased at the counter Estimated Rental Car Charges Weekly Rate (x $144.99): USD $ Subtotal: USD $ Taxes and Fees: USD $ Amount Due at Pick-up: USD $ Special Requests: (optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability · Navigation System · Ski Rack · Left-Hand Handicap Control · Right-Hand Handicap Control · Infant Car SeatFor infants less than one year of age and under lbs · Toddler Car SeatForward facing for children weighing 20-pounds up to inches in height · Booster Car SeatFor children weighing to lbs Important Information Please review the following rules regarding rental cars: · If you purchase collision damage insurance with this rental car reservation, you will be charged now for the coverageThis Collision Damage Insurance plan is an affordable alternative to waivers or insurance offered by many Rental Car providers at the rental car counterOur plan coverage provides primary benefits including collision, theft, vandalism and much moreWe have partnered with United States Fire Insurance Company to offer customers this valuable coverage at $per day ($ per day for NY residents)Please see the description of coverage for more detailsCancellations with 100% refund will be permitted for Collision Damage Insurance until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by Budget Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · Budget Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card or debit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information please review partner payment optionsPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to Budget Rent a Car's specific policy · Please see location specific rental policy and rules information · Budget Rent a Car Rental Policy and Rules Driver Information The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement [redacted] Yes, I would like to receive exclusive promotions, coupons and discounts Click here to apply a Loyalty Reward Number or Discount Code Apply a Loyalty Reward Number or Discount Code Budget CorpRate Discount (BCD) Rate Plan Fastbreak RapidRez (BCN) Coupon Code Add Collision Damage Insurance for $Per Day [redacted] · $35, Physical Damage Coverage on your rental car for collision, theft, vandalism and much more · Receive Primary Coverage so that you do not have to claim payment from your own auto insurer, as you would under the secondary coverage offered by most credit card plans · Yes, I'd like to purchase collision damage coverage for $per day.**For customers with a New York billing address the fee will be $per day.Review Terms and ConditionsInitial Here:I agree to purchase Collision Damage Insurance and I have read, accept and agree to the Terms and Conditions Recommended · No, thanksI prefer to decline coverage Credit Card Information A credit card is required to purchase collision damage insuranceYou will be billed at the time the reservation is made Name: [redacted] Address: [redacted] Â Country:*Canada United States City/Town: [redacted] State/Province/County:*- select - Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Northern Marianas Islands Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Virgin Islands Washington West Virginia Wisconsin Wyoming Zip/Postal Code: [redacted] Credit Card Details Credit Card Type:*- select - MasterCard VISA American Express Discover Credit Card Number: [redacted] Expiration Date:*- select - - January - February - March - April - May - June - July - August - September - October - November - December - select - Security Code:*What's this? PreviousReserve my rental car Bottom of Form · If you purchase collision damage insurance with this rental car reservation, you will be charged now for the coverageThis Collision Damage Insurance plan is an affordable alternative to waivers or insurance offered by many Rental Car providers at the rental car counterOur plan coverage provides primary benefits including collision, theft, vandalism and much moreWe have partnered with United States Fire Insurance Company to offer customers this valuable coverage at $per day ($ per day for NY residents)Please see the description of coverage for more detailsCancellations with 100% refund will be permitted for Collision Damage Insurance until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by Budget Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · Budget Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card or debit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information please review partner payment optionsPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to Budget Rent a Car's specific policy · Please see location specific rental policy and rules information · Budget Rent a Car Rental Policy and Rules [redacted] ***

Complaint: [redacted] I am rejecting this response because: First, I also have a screen shot of my search engine which clearly shows 7/– 7/26/as my travel dates I was searching for on June and still shows the correct dates I entered on 6/and many other days prior since I have been looking for travel on these days for some time now Second, when I called about the incorrect dates, it was in no way indicated that I had hours to cancel these flights due to the wrong dates I learned this after the fact from the airlines, at which time I called Priceline again to clear this up and wanted an explanation as to why my flights were not cancelled within the timeframe as I cannot use or want the flights they made I would of cancelled this flight instead of looking for a resolution to this issue had I known that option was available Trying to resolve this is costing me much more than if I would have cancelled my flights and gone somewhere else to make my reservations for the dates I actually needs to travel The only option I was given was to change my flights with the additional charges that I would incur I would of made reservations at those rates a long time prior, but I was still searching for better flight prices, which I thought I found with PricelinePart of my complaint about this whole situation is the deceitful practices of Priceline I am not the fist consumer who has suffered from it and I am sure I won’t be the last It is time that someone put a stop to this practice A consumer enters the dates they needs as I did and Priceline makes this great offer that the consumer clicks to accept; however, Priceline now changes the dates once it moves to their system through the third party site As I indicated, I entered my dates for 7/– 7/26/and received a list of offers including an offer for $which I immediately clicked, but unfortunately the offer did not go thru their website as I requested With their deceitful, unethical, tricky, sneaky ways, they confirm me with dates I did not enter for the $ As I indicated I too have a printout of what my search engine showed and continues to show, which are the dates I selected of 7/– 7/26/ I have not made any other travel searches so my search engine continues to show the dates I entered My history on my computer also shows this fact If needed, I will check to see if there is a way to retrieve the history to prove this fact, wherein it would show that I have been looking for the exact same dates for many, many weeks (if not months) The attached screen shot was the shot I took during my initial conversation with the Priceline representative Shown here with the address I was provided with when I was unable to speak to a supervisor (was told none was available), so I requested an address to send a written complaint I told the representative that my screen still showed the dates I entered and that I was looking at it I am not complaining about [redacted] as they continue to show the dates I entered and requested, but I am complaining about Priceline’s deceitful practices and the inappropriate activities and actions as they deceive consumers into travel and other items by offering a great price, but not the producing what the consumer is actually requesting This is not the first time they have done this I have learned of many similar cases after I started to search complaints from other consumers online This is one of their standard deceitful practices, and they continue to get away with these fraudulent practices at the expense of the consumer It is unfair that they can continue to be allowed to behave indecently and get away with it because they claim they have “proof” when their systems converts the information a consumer enters to what Priceline wants to offer rather than what the consumer has requestedAt this point, I would still like to cancel everything and get a full refund as I should have received when I initially called Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Priceline lied and said they gave the lowest price when in fact they didn't because the hotel gives the best lowest price and Priceline knows itI consider that to be advertisement from PricelineIf the hotel price is $and Priceline is $748.00, how can Priceline say they are giving the lowest price, that's advertisement Sincerely, [redacted]