Priceline.com

Dear MsZhu, We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received an email from Priceline regarding the $coupon but you haven't received the coupon yetWe apologize for any inconvenience this may caused We checked our records and verified that you have booked several reservations on our website using your Priceline Visa cardFor us to further research your issue, please forward the email that you received from PricelineOnce we received the email, we will review your issue further and contact you back for any resolution or update We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is NOT what was implied in the addThe "up to" wording was not present in the initial promotionUnfortunately I dont have a copy of thatI would not have purchased the trip had they disclosed their refund schedule with the initial addThis in my opinion is typical "bait and switchI will never purchase any more vacations through Priceline Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] holds itself out as a part of the Priceline Group and Priceline.com It is unclear whether [redacted] is a separate legal/corporate entity, but they are clearly affiliated with Priceline.com I have reached out directly to [redacted] , and they have refused to issue a refund of the deposit money Sincerely, [redacted]

Better Business Bureau, Inc Our documented case history confirms that the consumer contacted priceline on Monday, August 18, at 3:44: PM ET, stating that he/she did not use the reservation and requested a refund · Upon review of the consumer’s reservation, the representative informed the caller of the cancel policy listed on the consumer’s selected purchase, indicating that refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, August 14th) Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase, including the following cancel policy · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, August 13th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, August 13th and noon on Thursday, August 14th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, August 14th) We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-07-21:32: Please verify the following information to continue with your request Please make sure that the cell/mobile phone number you have entered is valid [redacted] *** [redacted] Check-In: Thu, Aug 14, 2014Check-Out: Sat, Aug 16, 2014Nights: NightsRooms: Room Room Type: King Bed - Nonsmoking Room - Free Wifi FREE Cancellation: until 12:PM on 08/13/ Hotel Freebies: Free breakfast, free internet in room and free parking Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room [redacted] Summary of Charges Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes & Fees : $ We've chopped fees on this hotel Total Charges: prices are in U.Sdollars $ Best Price Guarantee on this hotel Mandatory fee of is collected at the hotel Important Information • Room Description: King Bed/NonSmoking/Hair Dryer/Iron & Ironing Board/Free Hi-Spd Wireless • Rate Description: Websaver - Full pre-payment required upon booking • Hotel Freebies Details: Free breakfast, free internet in room and free parking • Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, August 13th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, August 13th and noon on Thursday, August 14th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, August 14th) • Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund • Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received • All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed • The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate [redacted] I have read and agree to abide by the Terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: The hotel rate was initially listed in USD in the website and changed to TWD on the booking process Therefore it was difficult to find the hidden costI have attached a copy of the receipt from the Congress Plaza hotel, which showed their aftertax daily rate $was used as the pretax rate in the Priceline's summary of charges Sincerely, [redacted] ***

The consumer purchased a Published Price Airline ticket with Lufthansa AirlinesLufhansa is the merchant of record and provided the following response to the consumerThe cosnuer must contact Lufthansa directly for any further assistance regarding this matter Dear Lufthansa Customer, Per your request we have reviewed the possibility of a refund of the unused portion(s) concerning the passenger/ticket number shown aboveThe one way published fare for the portion of the ticket used from San Francisco to Delhi far exceeds the total original amount paid including taxes on the discounted round trip fareAs such, there is no refund or residual value to this ticket We regret that we cannot offer a more positive reply Sincerely, Kathryn RLLewellyn Refund Specialist- Revenue Integrity USA Lufthansa German Airlines NYCEA/P-R [redacted] Phone: + [redacted] Fax: [redacted] ***

Dear Mr[redacted] , Roman"> Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices In your correspondence, you state that taxes and fees in the amount of $26.78, added to your offer price of $per day, were not disclosed to you prior to purchase, and you would like a refund Attached hereto is a copy of your initialed checkout page authorizing the terms and conditions of your purchase including a summary of charges disclosing the taxes and fees in the amount of $added to your offer price When you purchased your reservation you agreed to the terms and verified that the total amount included taxes and fees are correct Therefore, we are unable to process a refund of the taxes and fees We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-01-10:56: · · · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick-up: [redacted] Intl Airport (***) [redacted] , CA Drop-off: [redacted] [redacted] Airport (***) [redacted] , CA PiDate & Time: Friday, January 16, 2015, 04:PM Drop-off Date & Time: Friday, January 16, 2015, 06:PM Rental Car Company: Total Charges Day at: $/day Total: $ Summary of Charges Your Bid Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter:Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter?Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Insurance! Collision Damage Insurance will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

HiPlease see the response below that we sent to our customer Thanks [redacted] size="3" face="Calibri">We are contacting you today regarding your reservation at the [redacted] *rand Hotel booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you checked out early from the hotel due to quality issues and you would like to be refunded for the reservation We contacted the hotel and verified that you checked out early from the hotelWe requested for exception; however, the hotel only allowed a refund for the unused nightAs a gesture of goodwill, we processed an additional one night refund for your reservationWe processed a total refund of USD which is equivalent to two nights of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your account Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few daysWe apologize; however, we are unable to refund your reservation in full As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 20% discount excluding taxes and feesBelow are the details of the coupon: [redacted] 30, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

On each consumers’ contract page, we place the following disclosure labeled under Important Information Important Information · The Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the rental car reservation is non-changeable and non-refundable We hope you find this information helpful and we are sorry we cannot refund or change the consumer’s purchase Sincerely, ND’Angelo Priceline.com This contract for request number [redacted] was originally initialled on Sun Mar 12:16:EDT Your Trip Summary Names must match photo IDPlease verify spelling and edit names if necessary [redacted] We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Thursday, March 27, (operated by US Express/Air Wisconsin)Flight 1h 34m, mi FromAugusta Regional Airport at Bush Field (AGS) Augusta, GADeparts: 7:PM ToRonald Reagan Washington National Airport (DCA) Washington, DCArrives: 9:PM AircraftCanadair Regional Jet (Jet) Economy/Coach Class Returning Flight Information - Monday, March 31, (operated by US Express/Air Wisconsin)Flight 1h 49m, mi FromRonald Reagan Washington National Airport (DCA) Washington, DCDeparts: 4:PM ToAugusta Regional Airport at Bush Field (AGS) Augusta, GAArrives: 6:PM AircraftCanadair Regional Jet (Jet) Economy/Coach Class Passenger and Ticket Information Katelynn LindSeat Preference (Change Seat) Flight 3766: 9D Flight 3767: 9D Ticket Type:Electronic Gavin LindSeat Preference (Change Seat) Flight 3766: 9F Flight 3767: 9F Ticket Type:Electronic Rental Car Details Mid-size Toyota Corolla, Chevrolet Cruze or similar Location: Ronald Reagan Washington National Airport (DCA) Pick-Up: Thu, March 27, 2014, 10:PM Drop-Off: Mon, March 31, 2014, 4:PM Total Rental Days: days (days and 1/hours) Driver: Katelynn CLind Driver's Age at Pickup: Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Subtotal: $ Total Trip Cost: (All prices are in US dollars) $490.06This is the BEST PRICE for these flights GUARANTEED! Baggage fees are not included in your trip cost Important Information • Change penalties/restrictions apply to your airline ticketsPlease read the important fare rules and restrictionsThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and non-changeable even if the reservation is not used • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in • Rental Car availability is not confirmed until full payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket • Only Katelynn CLind will be able to pithe rental car at the counterKatelynn CLind will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $ available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter • Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: ml I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear Ms [redacted] , We received your email and your Revdex.com inquiry in our Executive Offices Thank you for contacting us regarding your reservation at the [redacted] *** - [redacted] *** for Trip Number [redacted] , concerning the reservation details from your booking that were presented to your colleague when he attempted to book the same hotel We are investigating this matter and making attempts to address this issue for youWe are reviewing all the aspects of this booking, and hope to be in contact with you in the following business days with a resolution We apologize for any inconvenience, and appreciate your patience while we resolve this issue Sincerely, [redacted] Executive Offices

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer is requesting a refund due to a change in plans Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the purchase Priceline appreciates the opportunity to clarify Sincerely, [redacted] priceline.com Additional Information About the Room You Selected: Important Information From The Hotel: You must show a valid photo ID and credit card upon check-inPlease note that all special requests cannot be guaranteed and are subject to availability upon check-inAdditional charges may applyGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply This contract for request number [redacted] was originally initialled on Sun Dec 05:38:EST Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services [redacted] Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following pagePreview Offer Flight #arrives at [redacted] and Flight #departs from [redacted] Flight #- Sunday, February 22, (Arrives Tuesday, February 24) [redacted] ***AircraftBoeing (Jet)Economy/Coach Class Select Seat [redacted] ***( [redacted] AircraftAirbus A330-(Jet)Economy/Coach Class Select Seat Flight #- Sunday, March 1, [redacted] (Jet)Economy/Coach Class Select Seat Passenger Names and Flight Preferences Please enter or choose passenger name(s) exactly as they appear on a driver's license or other official photo ID.Passengers under the age of must be accompanied by an adultNote: Meal and seat preferences are not guaranteedAdult Passenger 1:Under 18? First Name: [redacted] Middle Name: [redacted] Last Name: [redacted] Suffix: -- Frequent Flyer Number:HawaiianMiles Meal Preference: - No Preference - Seat Preference: Aisle Seat Please provide your TSA Secure Flight information nowLearn more Date of Birth: [redacted] Gender: [redacted] Infants: Number of unticketed passengers under age 2: We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much moreHide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency servicesPlease select a Trip Protection preference Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip ProtectionSummary of Charges Airline Ticket Cost: $1,per ticket Airline Ticket Taxes & Fees: $per ticket Processing Fee: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $1, Total Trip Cost:(All prices are in US dollars) $1,Baggage fees are not included in your trip costImportant Information • Change penalties/restrictions applyPlease read the important fare rules and restrictions• Fares are not guaranteed until purchased• If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip• You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries• On trips to this destination planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details Initial Here: [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policyand the trip protection Description of Coverage

Case Name: Mr [redacted] [redacted] To whom it may concern; We are in receipt of the complaint initiated by the above-mention clientIt is our goal to consistently provide superior service and customer’s comments are very important to usWe appreciate your patience, during our review of this matter The booking was created by · Mr [redacted] on June · Boss Suites Nana Hotel, Bangkok, Thailand · Instantly confirmed under Booking ID [redacted] · Period of Stay (POS) § June 6th-8th, § Total amount charged: USD § Cancellation Policy: This booking is Non-Refundable and cannot be amended or modifiedFailure to arrive at your hotel will be treated as a No-Show and no refund will be given Upon investigation, Mr [redacted] contacted [redacted] Customer Service on June by phone and requested to amend the booking to 6-July instead [redacted] called to check with hotel but it was not allowed as per booking policy and it was already after the check in date [redacted] advised Mr [redacted] that for this booking there is no refund as per attached policy Later, [redacted] found Mr [redacted] submitted a new booking ID [redacted] for the correct date 6-July total value USD but another hotel - Dream Hotel, Bangkok, ThailandThis booking was made on June right after Mr [redacted] called to *** [redacted] decided to process the full refund on original booking ID [redacted] - USD In conclusion, the full refund of USD has been provided to Mr [redacted] as per his request and [redacted] consider this case closed We appreciate this opportunity to address our client’s concernsIf you have any further questions regarding this reservation, please do not hesitate to contact us A [redacted] Customer Experience Department

Dear Ms [redacted] , Roman"> We wanted to take this time to contact you in regards to your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you said that you did not intend to book the reservation and that our website automatically placed in the bid price for your offerWe reviewed your reservation in our system and verified that the rate you purchased is non-refundableWhen you pressed the Buy Now button you agreed that if your request was accepted we would immediately charge your card and secure the room This information was presented to you prior to purchaseWe are not able to provide any refund for your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate only If you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] 3.5-star hotel in the [redacted] area Check In: Sun, Mar 08, Check Out: Mon, Mar 09, Rooms: room for night Your Bid: $per room/night Taxes & Fees: $Room Total: $Have a promo code? Guest Info (Room 1) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, f ees & cancellation policy ? Guest name and billing name are the same Sign in for faster c

Complaint: [redacted] I am rejecting this response because: I did not change or ask for a refund of my original tickets I do not feel that I should have to incur further expenses do to the tickets being cancelled /changed without my consent or knowledge I would like to be issued round trip tickets from [redacted] [redacted] to [redacted] , [redacted] for this inconvenience Sincerely, [redacted] ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected a non-refundable reservation and states: “Went online, looked for the dates of interest and got my trip bookedUnfortunately, due to personal problems, we were not able to travel to the UK.” Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialed on 2014-05- 14:34: Please Review Your Request Star Economy Hotel Which hotel will I get? CheDate: Wednesday, May 28, Check-Out Date: Sunday, June 1, Region London, England City Areas: Mayfair - Soho Notting Hill - Bayswater Westminster - Houses of Parliament - Victoria CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: EUR Travel Insurance: EUR Subtotal: EUR Taxes and Service Fees: EUR Priceline Hotel Coupon: -EUR Total Charges: EUR Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I called the hotel, and the hotel wasn't going to charge me AT ALLI never saw this cancelation policy when making my purchaseNo services were rendered so no payment should be madeThis is a complete SCAM! I called two days in advanced to cancel the orderplenty of time to cancelThis is total horse st! A class action suit needs to be made because this is ridiculous that they keep dollars of my hard earned money for doing absoluely NOTHING! [redacted] priceline! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear Mr***, Roman"> Thank you for taking the time to contact us regarding your reservation with for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues regarding the vehicle that was provided to you by ***We reviewed your concerns with our partner and verified that since you returned your rental car instead of exchanging it by calling ***' emergency roadside service, they will not be able to process a refund for the unused daysAs a gesture of goodwill, [redacted] had processed a credit in the amount of $back to your credit cardFor further questions, you may contact them at [redacted] We will also be sending a separate email containing a coupon for a future reservationThe coupon will add $ per day up to a maximum of $ to your offer price on your next Name Your Own Price Rental Car request We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel the reservation because you did not receive your request for a room for one adult and two children I understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List ViewThis means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for people, as indicated on the contract pageWhen you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of peopleI have sent a separate email with a copy of your contract page for your reviewI apologize; however, we are truly unable to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Not only did they change the date, they can make their computers say anything, they then went and canceled our return flight ticketsWe did not request a cancellation of the return flight and had the legal ownership of those seats on that flightYet they went to United, told them to cancel the return flight and very likely resold those seatsThis whole thing has cost us ridiculous amounts of time and money Sincerely, [redacted]

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’Angelo priceline.com