Priceline.com

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Name Your Own Price service and requested a property located in the area labeled [redacted] or Downtown - [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at [redacted] Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s) [redacted] is clearly located in the shaded area of the mapping guidelines for the region labeled [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund We hope you find this information helpful and appreciate the opportunity to clarify the matter Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-10-16:34: Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Friday, November 20, Check-Out Date: Sunday, November 22, Region [redacted] ***, [redacted] City Areas: Downtown - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] [redacted] conditions and privacy policy

Yes, it is the the shade are of area 14, the [redacted] IN YOUR MAP!!! If you zoom in, you will find the address is [redacted] **, instead of [redacted] ** Again, the location of your map is wrong, I would send your the location detail of map if you provide your email addressActually there are two other areas in the north of the [redacted] center-***, this hotel is even in the further further north of these two, which is 20miles away! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

The consumer is requesting compensation due to an airline flight schedule change Priceline.com is a purchasing serviceAs such, priceline.com provided the consumer with his selected flight reservationI [redacted] Airlines is the merchant of record and charged the consumer’s credit card Airline flight schedule changes are often unavoidable and beyond priceline.com’s controlIn conclusion, all issues/claims concerning airline flight schedule changes must be addressed directly with the airline and not priceline.com On behalf of the consumer, and as a courtesy, priceline contacted I [redacted] Airlines concerning this matter and they have informed us that a refund of $per ticket was processed on May 28, for a total of $Additionally, as a goodwill gesture, priceline provided a $refund to the consumerWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, N D’Angelo Priceline.com

Complaint: [redacted] I am rejecting this response because: This is the same response provided by the phone representativesHowever, no one has been able to provide a reason why I get a lower price when I go to ***.com as shown in the previously attached screenshot from 8/4/as well as the screenshot attached to this email that I took today, 9/8/2014, just a few minutes agoI am not doing anything special on the site and can provide instruction if necessary The continuous back and forth is tiresomeThe lack of response to my emails is inappropriateThe fact of the matter is, I can get it cheaper directly through [redacted] (currently $296.50) and would prefer to do soPriceline is not honoring their Price Match Guarantee thus should void the agreement I have with themI believe there are laws in the U.Sabout advertising as well Sincerely, [redacted] ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, priceline confirmed the wrong travel dates The consumer requests a refund for her purchase Please note that the consumer, and not priceline, selects the travel dates Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the purchase, including the travel dates selected, and authorized by the consumer We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com CONTRACT for request number [redacted] was originally initialed on 2014-04-22:01: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Friday, April 18, Check-Out Date: Monday, April 21, Region [redacted] City Areas: Overland Park Overland Park West - Lenexa CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Guest Score 7/or Higher Number of Nights: Promo error: Error in responseStatus: ERROR, Error: DATA_ERROR/Invalid coupon code format Ajax Status: success Please make sure to re-enter the Priceline Hotel Coupon Code Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Congratulations! Your 7% coupon successfully applied! Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] privacy policy

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry the consumer is not in agreement with the cancel/exchange policy associated with his/her selected airline ticket purchaseAttached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialed on MAR 25, 17:30: MY TRIPS LOGIN You are booking this flight on via *** Learn more Top of Form [redacted] , [redacted] Thu, May to Thu Sep Round-trip, economy adult change Bottom of Form Review Flight and Fare The ticket price you found, $804.14, is no longer available, it is now $per person Departure Thu, May [redacted] Flight Take-off: Thu 10:25a Landing: Thu 1:05p [redacted] 10h 40m Coach | Boeing 767-| 10h 40m This flight leaves on Thursday, September and arrives on Friday, September Return Flight Thu, Sep [redacted] Flight Take-off: Thu 2:45p Landing: Fri 8:35a [redacted] 9h 50m Coach | Airbus A330-| 9h 50m Fare Details Base Fare Taxes & Carrier Surcharges Total adult $ $ $ Total $ All prices in USD Additional baggage fees and options service fees may apply Enter Traveler Details (must be an adult) Login if you have an account to retrieve saved travelers and credit cards Top of Form Traveler (primary contact for this trip, must be an adult) [redacted] Middle Name Last Name Email Address Phone Number Frequent Flyer Program American Airlines - AAdvantage AirCanada - AeroPlan Air France - Flying Blue AirTran - A+ Rewards Alaska Airlines - Mileage Plan American Airlines - AAdvantage British Airways - Executive Club Caribbean Airlines Continental Airlines - OnePass Delta - Skymiles JetBlue - True Blue Lufthansa - Miles and More United Airlines - Mileage Plus US Airways - Dividend Miles Virgin America - Elevate Virgin Atlantic - Flying Club [redacted] Secure flight information required by the airline Date of Birth May Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Day Year Gender Male Female I have a redress number Bottom of Form Top of Form Create an account to book faster next time — save traveler and credit card information [redacted] Password Email me [redacted] deals Bottom of Form Top of Form Bottom of Form Travel Options (optional) Top of Form We Recommend Trip Protection Protect your travel investment with valuable [redacted] Travel Insurance · 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to reasons like covered illness, injury and more · $10, Emergency Medical / Dental Expense Coverage · $50, Emergency Medical Transportation Arranges medical transportation for a patient to an appropriate medical facility or to return home for care · Travel Delay provides reimbursement for meals and accommodations when a trip is delayed · 24/Hour Live Emergency Hot Line Help A broad range of services in the event of a travel or medical emergency including: medical referral and monitoring, legal assistance, arrangement of medical evacuations or repatriations and pre-trip assistance · Concierge provides information about your destination before you travel and can help you select restaurants, reserve golf tee times or secure tickets to local events Free Review Period: Receive a refund on your premium within days of purchase if you decide to cancel your coverage and you have not filed a claim or departed on your trip · Yes Add trip protection for $(USD) per passenger · No, I choose not to protect my purchase Terms, conditions and exclusions applyLearn moreThis product is available to residents of all states except Washington Bottom of Form Enter Billing Information Review Policies and Terms & ConditionsTop of Form Change Policy Itinerary changes, if permitted by the airline’s fare rules, may incur airline-imposed penalties and/or increased faresAirline change penalties vary by airline, market and fare rules and typically range between $to $USD per ticketIf calling Priceline to modify, a $USD per ticket priceline service fee will also applyIf allowed, changes are required to be made prior to scheduled departure dateIf you fail to fly any segment of your itinerary, most airlines will automatically cancel the remainder of your flights and the ticket will lose all value; no further changes or refunds will be allowedFor further information, please contact your airline Cancellation Policy Many airlines will allow cancellation within hours of booking without penalty; rules vary by airline, travel date and fare typeOtherwise, tickets are non-refundableThere is a processing fee of $USD for itineraries that include more than one carrier; other flights will not have a feeThis fee is non-refundable, charged for each ticket purchased and may appear as a separate charge on your credit card statement Terms & Conditions · You will be issued electronic ticketsAdult passengers must have a valid government-issued photo ID International travelers must have a valid passport See more important terms & conditions I agree to the airline's fare rules and [redacted] Terms and Conditions and Privacy PolicyPriceline's Terms and Conditions also apply Please verify these names match your travel documents: · [redacted] change Please verify this email address is correct: · [redacted] change Agree and book Bottom of Form Why book via ***? · See all prices you would see on other sites in one place · Faster checkout · View and share your trips online and on your phone will provide customer support Summary Flights [redacted] SVO: 10:25a ? IAD: 1:05p Nonstop IAD: 2:45p ? SVO: 8:35a Nonstop adult $ Ticket Total in USD: $ Trip Protection $ USD Trip Protection no

Dear Vicki, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Request Number [redacted] We reviewed your information and verified that you are not eligible for a refundOur records indicate that you did not asked the agent before the booking that you needed a hotel that does not charge a pet feeYour cancellation policy also stated that the reservation is non refundable We apologize for the inconvenience and regret being unable to assist you further Sincerely, Jasper B Customer Relations Specialist

Our records indicate that a refund for $was processed on July 28, 2015,

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond 0in 0in 10pt">We are sorry that the consumer is not satisfied with the location of his/her Name Your Own Price hotel room accommodations at the [redacted] Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) We have confirmed that the [redacted] *** is located in the shaded area of the mapping guidelines for the city area labeled [redacted] Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.Again, we appreciate the opportunity to clarify the matter Sincerely, ND [redacted] priceline.com Booking Type: Name Your Own Price Hotel: [redacted] *** [redacted] Zone/Hotel Location: [redacted] This checkout page for trip number [redacted] was submitted on 2015-09-22:42: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: [redacted] Check-Out Date: [redacted] Region [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the selected purchase We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund Sincerely, N [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-11:07: · · · AUTO · AC Unlimited Mileage Mid-Size Car with Unlimited Mileage Pick-up: [redacted] Drop-off: [redacted] PiDate & Time: Thursday, August 13, 2015, 12:PM Drop-off Date & Time: Monday, August 17, 2015, 12:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information [redacted] [redacted] Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items.For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · You are guaranteed a car from one of the following major rental car companies: [redacted] · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: [redacted]

HelloPlease see our response to the customer belowThanks [redacted] Thank you for taking the time to contact us regarding the hotel portion of your vacation package reservation with the [redacted] Celebration under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern about checking in late at your confirmed hotel We have contacted the [redacted] Celebration to request for late check in on your behalfThe hotel advised that they will hold the room for you until arrival and that you should be able to check in even after 2:AM on February 4, They also advised that they do not charge a late check in feeFor a better check in experience, I suggest that you attempt to call the hotel to let them know if you're on your way to the property so they would know when to expect your arrivalTheir phone number is [redacted] Thanks for choosing us for your travel needsI hope you enjoy your trip! Please feel free to reppl to this email if you have additional questions Sincerely, [redacted] Executive Offices

Please see the response below that we have sent to the customer Dear Mr [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to be refunded of this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableIn addition, we have record of showing you an accept page after bookingPlease note that we do not rely on email to notify customers of statusYou can confirm your request by going to the "Check Status" page on our site or calling our 1-number However, as a one-time exception, your refund has been processedA refund for $was issued today, October 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: when Priceline advertises "Best Price Guarantee" they don't make a mention of the hr window that is neededHad I known this and if they did their due diligence to make their customers aware of that, maybe providing the link that you provided now about the hr policy once I made the reservation ,then I would have acted accordinglyI don't feel like you care about your paying customers and it is how you train your employees tooIt is sad that your company doesn't consider it important to make your customers happy ESPECIALLY considering how much competiton you haveAlso, providing me with the link to your policy is a dismissal to my complaint Sincerely, [redacted]

Dear MsCockerham, Thank you for contacting us regarding your reservation with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused airline ticket When you originally contacted us and explained the wrong dates were received on your itinerary, the representative offered to cancel your ticket minus a $feeYou declined the option and explained you were going to contact the airline directlyWhen you contacted us back, the representative correctly advised you of the non-changeable, non-refundable and non-transferable policies associated with your ticket because the departure date had passedWe advised on the contract page prior to booking your reservation that if any part of the ticket is unused it has no value after ticketed departure timeWe are sorry if you are unhappy with our policies; however, we are unable to offer a refund back to your credit card as requested We thank you for the opportunity to assist you and hope you find this information helpful Sincerely, Teddi Cremeans Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices concerning your Priceline [redacted] credit card application and your request for a $refundAs disclosed in the terms and conditions of the credit card application, in order to be eligible for the $bonus, upon completion of the application and approval for a Priceline [redacted] credit card, the $Bonus applies in the form of a statement creditUpon receipt of the first credit card statement, the credit card holder will receive a credit of $in the statement summaryPlease contact [redacted] customer service team directly at ###-###-#### for any further assistance We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also left the day I sent you all the first message Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with Avis Rent a Car under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand your request for a refund of the difference between the lower rate you found online, and the rate you booked on your reservation We have reviewed our records and determined that you have been informed that we are processing a refund of USD, as we determined that you are eligible for our Best Price GuaranteeThis refund was processed on June 7, Please note that we process refunds through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thanks for choosing us for your travel needs, and I hope you enjoy your trip Sincerely, Nico T [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your trip reservation for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of this reservation because your son's return from his deployment was changedHowever, when you contacted our Customer Service department you were advised that the reservation cannot be changed We have reviewed the notes on your record and they indicate that as long as you can send us the copy of your son's military order, we can provide an exceptionThe document should include the following details on official letterhead for verification: The name of the base The name and phone number of the commanding officer The date/s that your son was required to report to duty You may fax the document to ###-###-#### with your name and Trip Number on the cover pageYou may also send it via email as an attachment using PDF or JPG format and be sure that it is no larger than 2MB Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account Upon receipt of the document, you will receive an email with a resolution within to business days We look forward to assisting you and resolving your issue Sincerely, [redacted] Executive Offices

The cancellation policy is ridiculous I booked room for nights for a softball tournament When the schedule changed and I no longer needed the first night, I tried to change the reservation They were going to let me keep the first night and cancel the second Their reasoning was because the hotel was sold out and they didn't think they could resell the room for the first night So I asked to cancel both nights with a full refund Surely with the tournament going on and the hotel already being sold out, reselling the room wouldn't be a problem, right? Wrong! So now I guess we'll just keep both rooms and in the future NEVER us a booking site again because $100+ for a [redacted] doesn't seem like a big enough savings I'd just rather book directly through the hotel who's cancellation policy is in advance PS I tried to change my reservation days in advance

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your past hotel reservation due to the wrong dates being entered We reviewed your reservation details and confirmed our representatives contacted the hotel to see if an exception could be made, but we were advised the reservation could not be changed or cancelledWe are sorry if the wrong dates were entered by mistake; however, your reservation is truly non-changeable, non-refundable and non-transferableWe are truly unable to offer a credit or refund as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices