Priceline.com

Dear Ms [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] under Trip Number [redacted] class="MsoPlainText"> I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize for any delays in providing a resolution to your request for a refund on this reservation that was booked for the incorrect datesPlease be advised that we will have to wait until your dispute fully closes on September 6, before we could provide a decision to your requestRest assured that we are working actively to resolve your issue and you can expect to hear from us again after September 6, with the resolution to your concern I appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted] Executive Offices

Complaint: I am rejecting this response because: I initially called for that reason but called back to cancel my stay due to my mother in law becoming hospitalized for life threatening conditionI mistakenly thought I had purchased insurance but for some reason this was not processedWhen I spoke with the supervisor she laughed when she couldn't refund the money Sincerely, Sharon Minto

HiBelow is our response to our customer [redacted] We are contacting you today regarding your reservation with Enterprise Rent-A-Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for the Collision Damage Insurance that you purchased for the reservationWe apologize for any inconvenience this may have caused We checked our records and verified that you only contacted us last February 3, 2017, regarding your issueThe USD Collision Damage Insurance was canceled on that day and was processed back to your VISA card ending in last February 4, Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , We are contacting you today regarding your reservation at The [redacted] Inn for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that the hotel was unable to accommodate your reservation for a room with King BedWe apologize for the inconveniencePlease also note that the usual practice of our hotel partners are to provide similar accommodations for the customer/s who are affected of their overbookingWe reviewed your reservation and verified that a standard room with King Bed was selected during the request processSince this was not available, the hotel provided a free upgrade for your reservation to a premiere room with Double BedsFor this reason, we are unable to provide any compensation We apologize for the inconvenience and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

Revdex.com, Inc *** [redacted] [redacted] Order Number: Partner Reference: [redacted] Priceline.com does not have access to [redacted] purchasesWe suggest that the Bureau/Consumer contact [redacted] directly for any assistance relating to this [redacted] purchase, referencing the rentalcars.com Account Number: [redacted] The Bureau may contact [redacted] ***, Operations Director at: [redacted] Website: www [redacted] Operations Director [redacted] Sincerely, ** [redacted] Priceline.com

We are sorry the consumer is not satisfied with the location of his/her Name Your Own Price ® hotel With priceline, consumers have a choiceConsumers have the option to compare rates and select his/her specific hotel, room rate, amenities, and location from a list of participating properties or, save even more money by selecting our Name Your Own Price ® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location (area) choices Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase as well as the area listed and selected by the consumer: City Area: Arden - Cal Expo - I-Business Corridor As requested and authorized by the consumer, priceline confirmed a hotel located in the area labeled Arden - Cal Expo - I-Business Corridor Hotel: Crowne Plaza Sacramento I-(northeast) Date Avenue Sacramento, CA Zone/Hotel Location: Arden - Cal Expo - I-Business Corridor Country: United States Phone Number: ###-###-#### Fax Number: ###-###-#### Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com This contract for request number [redacted] was originally initialed on 2014-05-01:16: Please Review Your Request 3½ Star Upscale-Plus Hotel, Arden - Cal Expo - I-Business Corridor Area Which hotel will I get? Che Date: Wednesday, May 28, Check-Out Date: Thursday, May 29, Region Sacramento, CA City Area: Arden - Cal Expo - I-Business Corridor Che Time: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Business Center, Indoor or Outdoor Pool, Fitness Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] We are contacting you today regarding your reservation at the [redacted] for Trip Number [redacted] class="MsoPlainText"> We are writing to let you know that we received your Revdex.com concerns in our Executive OfficesWe understand that you are requesting for a refund of your unused reservationWe reviewed your request and verified that you purchased a non-refundable rate where the hotel name is revealed after purchaseThere is no guarantee that you will receive the same hotel as your previous requestThe properties in the disclosed price listings can be different than those in the undisclosed sectionsPrior to booking, we stated on the contract that the reservation cannot be changed, cancelled or refundedWhen the request was submitted, you have agreed to the terms and conditions of the reservation We reviewed all options and resources possible to provide you with an answer to your issueWe do value your business and at the same time, must be consistent and fair to all parties involved.? We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Zadhy S [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPriceline is sorry that the consumer is not satisfied with her star Name Your Own Price accommodations at the Quality Inn [redacted] at the offer price of $per nightWith Priceline, consumers have a choiceConsumers have the option to select a hotel, and review guest ratings from a list of participating properties on our Published Price service or, save even more money by selecting our Express Deals/Name Your Own Price® hotel service where the consumer must agree to stay in any participating hotel that fits the consumer’s star level and location (area) choicesI am sorry that we are unable to assist the consumer with the requested refund for the consumer’s rooms, and night stay at the [redacted] I-Near [redacted] Sincerely, [redacted] Priceline.com Star Hotel in [redacted] - [redacted] for $41/night This deal saves 30% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Luring folks up the coast with amusement park rides, radical waves, military action and corporate activity, the [redacted] - [redacted] ***, miles north of [redacted] ***, appeals(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Pets Allowed Restaurant Free Parking Free Internet Free Breakfast Business Center Check In: Sun May 17, Check Out: Thu May 21, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] MI: Last Name: Room [redacted] MI: [redacted] Room [redacted] MI: [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] - [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $60! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Complaint: [redacted] I am rejecting this response because:This is the same nonsensical response I've received two times Canned drivel from a cubicle This is nothing more than a bait and switch operation THIS IS NOT A FOUR STAR HOTEL Its best if you quit peddling that Sincerely, [redacted] ***

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the hotel was unable to accommodate the consumer’s reservation Priceline offered the consumer the option to receive a full refund or, re-accommodate the reservation at an alternate property -The [redacted] ***The following correspondence was sent to the consumer concerning this matter Dear [redacted] ***,Thank you for using priceline.com for your recent hotel reservationOur records indicate that your reservation for request number [redacted] was booked at the [redacted] NEAR [redacted] The [redacted] NEAR [redacted] has informed us that they will be unable to accommodate your reservationWe can, however re-accommodate your reservation at the [redacted] ***.The [redacted] is located at [redacted] , [redacted] ***.Their phone number is ###-###-####.Your new confirmation number(s): n/a.The [redacted] is a star level hotel, in the downtown area.If you would prefer to cancel your hotel reservation you may do so as long as you contact us hours before check in date.If you have any questions, please contact our customer service department at ###-###-####.We do appreciate that you can choose from a number of services with priceline.com while planning your travel needs.Sincerely,The Priceline.com Customer Relations team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Priceline gave me a refund Thank for everything you're doing! Sincerely, [redacted]

Dear Mr***, Roman"> We wanted to take this time to contact you regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesAs we understand, you received a letter from Prieline advising that you will still be responsible for the payment of the reservation We have reviewed this concern and verified that you disputed the charges with your credit card company prior to your check in dateOur system automatically cancelled the reservation once the dispute was initiated We also verified that the letter your received was from our Chargeback Team and the letter is legitimateIf you have further questions, please call our toll free at [redacted] or send an email to [redacted] We apologize for any inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , face="Calibri"> Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices We understand that you are requesting to apply the 7% discount that you received prior to booking this reservation We have reviewed the email that you have sent showing the details of the 7% discount coupon and verified that the coupon is valid for a hotel reservation (Extraordinary Hotel Savings ONLY for Email Subscribers) and should be booked using the Name Your Own Price [redacted] Take an extra 7% off Name Your Own Price 24-hour sale [redacted] The Name Your Own Price type of booking only reveals the name of the travel partner (hotel or airline) after purchasePlease note that you purchase an airline reservation by selecting the specific flight time and the airline is disclosed prior to bookingTherefore, we are unable to apply the 7% discount coupon on this airline reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was contacted by both Priceline and the hotel the day after I filed the complaintBoth were apologeticMy incident was resolved Sincerely, [redacted]

January 31st, Revdex.com Inc Re: [redacted] To Whom it May Concern, We are in receipt of the complaint initiated by the above-mentioned client Customer satisfaction is always our primary concern, and it is a disappointment to learn that we have not met [redacted] expectations We appreciate your patience, during our review of this matter Upon receipt of [redacted] complaint, Priceline Cruises initiated an internal review in regards to her reservation with usUpon further review with our technical support team we found that the only way in which the roundtrip airfare from [redacted] to [redacted] to have been booked was if [redacted] had selected [redacted] as her departure cityWe have also reviewed her phone call with our agent and in regards to her main point referencing her zip code, this was never discussed in the call I have called and spoken with [redacted] and let her know what we were able to find and once I explained the situation to her in regards to the “glitch” that allowed her to book the air incorrectly she understoodI also offered her a $ [redacted] Voucher to be used within the next year towards a future cruise booking as well as put her into contact with a dedicated travel agent to assist her with all of her future booking needs Sincerely, [redacted] Team Lead – Customer Care Priceline Cruises

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the selected purchase We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer with a change or refund Once again, thank you for getting in touch about this Sincerely, [redacted] Priceline.com 4-star hotel in the [redacted] area Check In: Tue, May 12, Check Out: Fri, May 15, Rooms: rooms for nights Your Bid: $ per room/night Taxes & Fees: $ Room Total: $2, Have a promo code? Guest Info (Room 1) [redacted] Guest Info (Room 2) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, fees & cancellation policy ? Guest name and billing name are the same Sign in for faster checkout! United States continue T axes and Fees Amount: $Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferred Refunds are not allowed TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not che on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] + Customer Payment Method: Credit/Debit Card CC Type: [redacted] CC Number (Last digits): [redacted] Expiration Date: 08/ Card Holder Name: [redacted] Card Holder Phone: [redacted] Billing Address: Post Road E, Ste 636, Westport, Ct Westport CT US + Authorization Amount: USD Authorization Date: Monday, Apr 20, Authorization Code: 87675P Payment Method to Hotel: Direct Bill + Total Charged By Us: USD Offer Price per Room: USD Number of Rooms: Number of Nights: Room Subtotal: USD Total Taxes and Fees: USD Total Cost: USD USD - United States Dollars

RevDex.com, Inc According to the consumer, fraudulent charges were made to his credit card for the purchase of hotel room accommodations The consumer requests a refund for the purchase alleging fraud Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the reservation listed under the credit card holder’s name, as well as the list of requests submitted for a March 9th check in date In cases where unauthorized charges are placed on a credit card account as alleged by the consumer, the credit card holder must report the fraud claim to the credit card-issuing bank The bank will investigate the credit card holder’s claim, and priceline will always assist with any investigation inquires We are sorry that we are unable to assist the consumer in this situation Sincerely, N D'Angelo priceline.com This contract for request number [redacted] was originally initialed on 2014-02- 10:59: Please Review Your Request 2½ Star Moderate-Plus Hotel Which hotel will I get? CheDate: Sunday, March 9, Check-Out Date: Tuesday, March 11, Region Galveston Bay, TX City Areas: La Marque Texas City CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Ethan AWingate Number of Rooms: Guaranteed Amenities: Free Internet, Free Breakfast, Business Center, Indoor or Outdoor Pool, Free Parking, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: $ Travel Insurance: $ Subtotal: $ Taxes and Service Fees: $ Priceline Hotel Coupon: -$ Total Charges*: $ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only $per room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Partner Request# Offer Status Code Customer First Name Last Name Email Phone# Destination Travel Start Date Offer Date Time PCLN [redacted] Accepted ETHAN WINGATE [email protected] [redacted] Galveston Bay, TX 09-Mar- 27-Feb-10:59: PCLN [redacted] Rejected ETHAN WINGATE [email protected] [redacted] Galveston Bay, TX 09-Mar- 27-Feb-10:48: PCLN Rejected CARRIE WINGATE [redacted] Galveston Bay, TX 09-Mar- 25-Feb-16:02: PCLN Rejected ETHAN WINGATE [email protected] [redacted] Galveston Bay, TX 09-Mar- 25-Feb-13:48: PCLN Rejected ETHAN WINGATE [email protected] [redacted] Galveston Bay, TX 09-Mar- 25-Feb-13:44: PCLN Rejected CARRIE WINGATE [redacted] Galveston Bay, TX 09-Mar- 25-Feb-12:07:

Better Business Bureau, Inc The consumer’s inquiry refers to a [redacted] purchase The consumer/Bureau may contact [redacted] *** directly concerning this claim at the following: [redacted] Hotel Customer Service: If you have already booked a hotel reservation and need assistance, you can contact our Customer Service at ###-###-####If you call this number please have your Trip Number and the phone number you entered while making your reservation available Sincerely, [redacted] Priceine.com

Dear Ms [redacted] , Roman"> Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, March 13th)In addition, we have verified with the [redacted] that they honored your reservation and you stayed for the entire nights, checking out last Tuesday, March 17, at 12:30PM (local hotel time)Since the check out time is 11AM (local hotel time), as a one-time exception, the [redacted] did not charge you for the late check outTherefore, no refund will be provided for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because it is not a resolution Sincerely, [redacted]